Trusted Agent profile · Huddersfield, West Yorkshire
★★★★★
196 reviews across 2 platforms
23 Market Place, Huddersfield, West Yorkshire, HD1 2AA
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Huddersfield, West Yorkshire, at 23 Market Place, is rated 4.1 out of 5 across 196 reviews on two platforms, including 188 Google reviews rated 4.1.
Every review we hold for the Huddersfield office, from every platform, shown as written. First names only.
5/5
GoogleGlad to say I had a very smooth experience, particularly thanks to Jake Eddison who made the process simple and straight forward for me. Thank you again!
Hi Kathleen, It was our pleasure, best of luck with everything! We look forward to seeing you … More
5/5
GoogleI had a fantastic experience working with Ben and Sam when purchasing my property, so it was a natural choice to enlist their services for renting it out. From start to finish, their professionalism and attention to detail have been outstanding. They provided expert guidance, ensured my property was marketed effectively, and handled everything seamlessly. Always available to answer any questions and very quick to get things done. I highly recommend Reed Rains to anyone looking to buy or rent a property. Thank you for making this process so smooth!
5/5
GoogleJake has been really helpful throughout my rental process offering advice above and beyond his role and helping to arrange viewings.
Hi Benjamin, Thank you for taking the time to leave this review. We will pass the praise onto … More
5/5
GoogleThank you to Ben for making it a very easy and understandable process to rent out my house. Highly recommended.
Hi Sarah, We’re really glad to hear Ben made everything clear and stress-free for you. He’ll be delighted to know his efforts are appreciated. -Reeds Rains Estate Agents Huddersfield
5/5
GoogleI have dealt with Reeds Rains for circa 12 years , primarily as a rental property and more recently to sell the property. The team are professional, courteous and honest. They have guided me throughout the sales process. Given updates when promised. I would not hesitate to use the team again. A BIG THUMBS up from me.
Hi Angie, We are delighted to hear this feedback for our team! We look forward to seeing you in the future. -Reeds Rains Estate Agent Huddersfield
1/5
GoogleUseless. Went to view a house, they called the next day to ask what I thought of it and take some details as lots of people were interested in it then never heard from them again. House is now let. Bad customer care service as they have my email and phone number so they have called to tell me. Good job I never paid them any money for reference checks. I have now found a decent estate agents that call me every day to update me on how my application for a new house is going. THAT is GOOD customer care. REED RAINS, HUDDERSFIELD TAKE NOTE!!!
We’re sorry this was your experience Keavy L. We know that good communication with your agent is important when you’re applying to rent. We’ll ensure the team takes your feedback on board.
5/5
GoogleExcellent service from Sam and Ben at Reeds Rains, smooth transition from start to finish from the old tenancy ending to the new beginning, highly recommended
Thank you for your kind feedback. We're pleased Sam and Ben ensured a smooth transition between tenancies. We appreciate your recommendation and look forward to working with you again.
5/5
GoogleBen and Sam have been great in helping find tenants for the second year. Great guys and really friendly team.
Thank you for your kind feedback. We’re delighted to hear that Ben and Sam were able to assist you again in securing tenants. We truly appreciate your continued trust in our team and look forward to supporting you in the future.
5/5
GoogleReceived exceptional service from Huddersfield Reeds Rains branch from start to finish. Special thanks to Ronnie who assisted me with the house purchase. Extremely happy with the high level of customer service, professionalism and readiness to help. Ronnie had thorough knowledge about the house and answered all my questions, also he verified my proof of funds therefore speeded up the whole process. Thanks also to Tracey in the huddersfield office she was very helpful and dealt with everything in a prompt and efficient manner. Very grateful and really appreciate the exemplary service I received. Thank you so much.
5/5
GoogleAbsolutely amazing service, just bought a house and Mr Ronnie Singh at Reed Rains was very helpful, understanding, friendly excellent customer service, he was very helpful with viewings and answered all questions, thank you so much Ronnie Singh and Reeds Rains. Thank you too all the team at Reed's Rains.
5/5
GoogleSam and Ben are excellent and have worked really hard to get our properties let. A great local business with a real connection to the community.
1/5
GoogleI just contact the branch for let a property the agent is very rude and don’t book the appointment very disappointing service really I was not accepting this behaviour hope the manager will take the action
Hi Mr Akbar, Thanks for your time this morning on the call and sorry you felt the need to raise the concerns from your call. As discussed the Let Agreed are properties that we have now Let which I think is … More
5/5
GoogleI had a couple of property viewings recently and was really impressed with the service. Jake Eddison, who conducted the viewings, was professional, friendly, and incredibly helpful throughout the process. He was punctual, well-informed …
Hello Alex, These are the kind of reviews that keep us striving! Thank you for your words of … More
5/5
GoogleI couldn't be happier with the service I received from Reeds Rains. They made the whole process (from viewing the property to collecting the keys) stress free and kept me updated regularly on how things were progressing. The 2 members of staff that I dealt with - Emma and Ben were extremely helpful and easy to deal with. I would reccomend Reeds Rains to anyone looking to rent a property
1/5
GoogleI have been with reeds rains for about 2 years. Reception in office is ok, fair efficiency for tenants agreement processing. But most of your details, you may need continue to input in several different online forms or applications. As I moved from south, agents there always record your details and helping you dealing with forms and only need your signature. To be honest, to reduce trouble for those who custom with service provider is common point, is it? After you move in the property, local office deals none of your problems. You should rise all issues to other maintenance department via phone. Emm, you might feel it will not big deal. For myself, 2 years boiler broken 2 times and both 2 times during freezing period. There is no one take phone weekend. Once you connected staff, takes about 2-3 days they need find contractors, then you need wait 1-10 working days to problem get sorted, with no hot water or heating. Moreover, en-suite bathroom and guest bathroom leaking, ask me not using toilet for 2weeks. Plus, contractor using my bath towel hanged on rail to wipe toilet floor. That ralph lauren branded towel rrp £120 and I have no choice but throw them away. Those issues causes bad feelings and obviously no compensation. Checking out with “reasonable” charges. So keep sense on every inventory in the property, and better take pic or record video. Otherwise, some you missed to check and reeds rains haven’t written in list when you check in, will cost you a lot finally. My guest toilet mostly used as storage for paper boxes and I cannot believe paper boxes made tile cracked. Oh my. In this COVID 19 period, my agreement forced stop by landlord, I try to extend, as you know, local office staff cannot help. Their management department record my request and reply me month later, so quick. Made me in really tight and tough time to move. Noticed me after Christmas, I keep searching place to move to, end of February ask to extend, reply me about April, tenancy finish at end April. Try to image in your mind, is it reasonable? Therefore, for me, reeds rains leaves me only bad renting experience. Feeling is objective but what I typed here is real issues happened on me. Suggest you if you have other choice not using it. In Huddersfield, william h brown, whitgate, applegate or vanilla letting all worth a try. Reeds rains? Not recommended at all.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleHi, I have been a client of Reeds Rains Huddersfield branch for a number of years as my managing agents for rental properties. Having needed to re-let houses on a recurring basis essentially due to tenants wanting to change where they live, i can comment on just how effective Reeds Rains have been in finding and completing the reletting process with quality tenants who want to occupy the houses a home. Operationally they have even managed to have the assistance of the Reeds Rains marketing Support systems but in many cases the direct involvement of the former tenant who has in some cases been willing to show prospective tenants the property without the direct involvement of the Reeds Rains staff to at least be on site to monitor the viewings. The risk approach is a key aspect of the letting process to ensure the tenants accept the responsibility of the tenure and actually pay the rent likewise with reeds Rains supervision the property quality issues are managed from the landlords view point in order to maintain the occupancy . In summary I find the support package offered by Reeds Rains is essentially based on a wholly professional basis but is in the final analysis based on the relationship developed between the landlord and the letting management agent. Well Done again Reeds Rain Huddersfield Office.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMy house is being sold by reed rains and I have had several interactions with Jake who I have found to be polite helpful and prompt in his response to any queries
Hi Sarah, Thank you for taking the time to leave this great review. … More
5/5
GoogleBrilliant service from Reeds Rains Huddersfield Branch and a big Thank you to Ben. It can be quite daunting being new landlords but Ben has been absolutely brilliant in offering advice, guidance and sorting out tradesmen whilst we were renovating the property. Would also like to thank Emma and the rest of the team for there help and professional service.
5/5
GoogleAll the staff at reeds rain huddersfield have been brilliant .Keep you informed from day one .I can't fault them .A big thankyou to Jake ,Liam and all the staff M.Wilkinson.
Hello Margaret, We are all so pleased to hear your words of praise. It has been our pleasure. … More
5/5
GoogleThanks to Reeds Rains team huddersfield. Abbie you're the best. I happy with the way my application for my new and 1st home in the UK was done. I thought it wasn't possible but Reeds Rains did it for my family. Keep it up guys, you're awesome. Reeds Rains is the way.
5/5
GoogleSam was very efficient at finding the best tenants for our property. I've worked with him for quite some years now and wouldn't trust anyone else to find me the best tenants. Emma did a fab job liaising between the tenants and ourselves keeping me up to date of progress at every stage. Would highly recommend the Huddersfield Reeds Rains lettings team.
5/5
GoogleFollowing on from using the services on October, Reed Reeds came up with their continued great service in December 2016. They found me the Tenants I required and supported the smooth transition of a move in. I like to personally thank Sam at the Huddersfield Branch who supported finding me my ideal tenants based on my specific brief. Emma was amazing spot on with her tenacity of keeping me updated via the referencing process and answering my many questions and keeping me updated at all times. She delivers on her promises and customer service is excellent. Notwithstanding again to mention Callum who has also been an excellent support supporting this on a Tenant Find Service. I will definitely be recommending your services. I been using Reed Rains since October 2016 as a Landlord using their Lettings service. Callum Watson, - letting negotiators has been very helpful, focused and delivers on promises as I had a recent issue with my tenant which needed swift stringent action. To date I've been happy with the service and had regular viewings coming in regularly. If all goes to plan my new tenants will be moving in shortly. I will definitely will be using their services in the future if all goes to plan.
5/5
GoogleWe used Reed Rains for the sale of our house. Selena and Karen were amazing sales negotiators, making sure our buyer was happy and pushing the sale and our purchase through by chasing up matters with our vendor's solicitor and those above. Thumbs up to Liam too for the realistic sale price. Took just four months from putting the house on the market to selling and purchasing new house and five of us in the chain. Worth every penny!
5/5
GoogleGreat customer service from Sofia. She answered all the questions i had and always kept me updated.
Hi Sophie, Thank you for your lovely feedback. We’re so pleased Sofia was able to keep you fully updated and answer everything along the way. -Reeds Rains Estate Agents Huddersfield
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
