Reeds Rains reviews in Huddersfield

★★★★★ 5/5

Trustpilot

Selling my house with Reeds Rains

I requested Reeds Rains, Middlesbrough to sell my house. Andy came to view the house and explained the different options. I chose to go down the auction route.I'm so glad I did. I asked him to recommend a solicitor. He did and said they would contact me shortly, which they did.The whole process of selling the house was painless and Carol kept me informed and updated throughout.The house was actually sold before even going to auction and within 28 days so the whole transaction was completed before Christmas.The service was completely painless and utterly professional.I have used Reeds Rains in the past to manage a letting property I owned, so I had no reservations about using them again.

David · 3 January 2021

★★★★★ 1/5

Trustpilot

Fully managed service-I let my property…

Fully managed service-I let my property with Reeds Rains just over 12 months ago, I have since had nothing but issues with them, they never respond to emails, when you do call to speak to someone they are rude towards you, to the point where I received an email from a manager apologising for their member of staff behaviour, then they give you incorrect costly information, they are happy to pay themselves but not the landlord. I would avoid using these at all costs.I would like to add that I have had to escalate my complaint and still I am receiving any responses from this company. Please do not use them to manage your rental property.

Jessica · 31 March 2023

★★★★★ 1/5

Trustpilot

Rude, pushy & unprofessional

It’s difficult to know where to start as almost each interaction with the Chester branch was disappointing and stressful. My partner and I bought our first home through Reeds Rains and both vowed never to use them again. The branch manager Nina is either super friendly or extremely abrupt, before you can explain why you are calling she barks “what can I do for you”. Customer service training certainly wouldn’t go amiss. We had a survey carried out and it was recommended that we carry out further investigations to determine whether there was asbestos in the artex ceilings. Nina dismissed the surveyor’s comments, saying she’d never heard anything like it and suggested we find a new surveyor!We paid for a separate asbestos survey and hey presto, they found asbestos in the artex ceilings and in the garage. Nina told us that as we’d only tested 2 rooms, there was no evidence that there was asbestos in all the ceilings (even though each ceiling has identical artex design). We later discovered that after slating our surveyor, Nina is now passing him a lot of work.We put our offer in on the house in January and naturally due to lockdown, nothing happened for several months. The house needed so much work that we had to arrange for tradespeople to enter the property in order to assess the work required and provide a quote.We managed to secure a local builder who agreed to visit the house. He was given assurance by Reeds Rains that they would be at the office at 9am the following day to hand over the keys. The next day at 9.15am, the builder rang me to say he arrived at Reeds Rains office but it was closed. The builder said he was too busy to rearrange so I had to find another builder. That wasn’t easy as every man and his dog were renovating their houses during lockdown. After complete radio silence for months (& no apology for leaving our builder stranded), when we were trying to arrange an exchange date (which happened to be the beginning of August), we were inundated with telephone calls. I had one very unpleasant call just before I attended a funeral, demanding to know why we had put the date back one week. I was told that “the sellers wouldn’t be happy”. The rudeness and aggressive manner of the agent was quite shocking to say the least.Our solicitor also told me that they’d been phoning him constantly and were rude and demanding. We both came to the conclusion that Reeds Rains wanted the sale to go through in order for them to meet their month end targets.Our experience should have been exciting and happy, but it was stressful and at times, rather upsetting. Sadly I would not recommend this estate agent (my review concerns Chester branch, other branches may have friendlier staff who don’t harass people).

Joanne · 25 November 2020

★★★★★ 1/5

Trustpilot

Never rent from ReedsRains!

Never rent from ReedsRains!Their fragmented departments make it impossible at times to get any fluidity to responses. Constantly late in terms of dealing with return of payments, they often mis-calculating amounts and show a complete lack of empathy with any issues raised. Their Hub is particularly bad at customer service and I feel they are only out to get as much money out of you as possible. They prefer you to over pay then claim reimbursement, however getting the money back is an absolute nightmare. At branch level they complete dismiss responsibility and tell you to contact the faceless Hub if you have issues. Both these elements of the business do not seem to be well coordinated at all. Maintenance issues are not dealt with promptly.They often shun responsibility and you end up chasing your tail trying to get an answer. Horrible company with terrible morals!I would honestly never take a house rented by them under any circumstance again.

Dr · 30 October 2020

★★★★★ 2/5

Google

I was new to the UK, and i was expecting agents to tell me everything about property, which they did not. They didn't mention to me that the apartment has only an electrical heater system, which will cost too much on bills. They are experienced agents, so they definitely know the cost of electrical radiators is extremely high. The apartment I rented is clean and good. only issue is having electrical radiator radiator

Ali · 7 April 2025

★★★★★ 1/5

Trustpilot

Reeds Rains Wrexham

Reeds Rains Wrexham. If I could give zero stars here I would. Currently renting a property via this Agent and are treated with a complete lack of courtesy and in fact disdain. Correspondence is completely un-professional , abrupt and to be frank rude.Reeds Rains, the rent gets paid on time every month, the property is kept in superb condition, by us, and has been cleaned (it was filthy) and improved by us, your second class citizen customer.Maybe some staff training could improve this but I would simply avoid if possible.

Ken · 16 October 2020

★★★★★ 1/5

Trustpilot

Every year poor services of maintenance!!!

Every year we have to leave a poor review to this maintenance company!!!! It takes literally days to come and contact you in regards of fixing your watter issues (some very old boiler broken)!!! And then it takes them some more additional days to have someone available to come and check, because their availability is not OK when it is for you too.... And if you tell them 3x times you are not available on the evening when they call you (after days have passed), they keep on pushing it as they would be literally deaf!!!! And we have this little process every year 2 or 3x times... Because the boiler is suuuuuuper baaaaad and oooooold!!!! Very poor quality and extremely old!!! The company suuuuper ruuude!!!! Other then that they could just put a proper boiler but hey hey... They do not want to....So very very upset about the quality of their services!!!!

Brigitta · 2 March 2023

★★★★★ 5/5

Trustpilot

Great team, personal yet professional

The team at the Stockton branch are just fantastic. Handled my sale professionally and efficiently, always keeping me up to date with the process. Andrea in particular was always helpful and friendly when giving me updates and happy to gently push the other side when necessary. Highly recommended.

Peter · 23 December 2025

★★★★★ 5/5

Trustpilot

Great Service

Reeds Rains have been amazing so far. I have dealt with Mark and Nicole so far both who are very friendly. The process has been super quick, my house went up for sale on their website on the Friday and an offer accepted on the Saturday. Just waiting for the legal side of things to happen now so fingers crossed for no issues!

Siena · 23 March 2023

★★★★★ 2/5

Trustpilot

Slow, misrepresentative and poor attitude

I’m in the process of trying to rent a flat through this company and the level of service hasn’t been great. The listing for a studio shows a 1-bed and gives a studio rent; the virtual tour is the same. I’ve asked repeatedly for an application form and they’re dragging their heels with providing this to me. I love the property and I want to move there as soon as I can but the way the company has acted so far is seriously making me want to look elsewhere. The attitudes of the letting negotiators and agents are also really poor considering I’m eligible, eager and highly interested.

Mo · 7 February 2023

★★★★★ 5/5

Google

Thanks to Reeds Rains team huddersfield. Abbie you're the best. I happy with the way my application for my new and 1st home in the UK was done. I thought it wasn't possible but Reeds Rains did it for my family. Keep it up guys, you're awesome. Reeds Rains is the way.

Tsungirai · 27 December 2023

★★★★★ 5/5

Trustpilot

selling during Covid…

I cannot speak highly enough about the excellent treatment I was given by Reeds Rains Evesham branch. Jeremy and Jack were so helpful during the whole experience, not only during this covid time but I also lost my partner and was left on my own. They helped me so much even before they reopened the office and sold my property to the first viewers and got me the full asking price. Wow how was that. All done in about five weeks. Moving in two weeks. Could not ask for more. Well done Evesham!

Carol · 15 June 2020

★★★★★ 5/5

Trustpilot

Matt at Reeds Rains Portishead was so…

Matt at Reeds Rains Portishead was so supportive throughout our purchase which was a long, drawn out process. He was aware of how stressful the whole situation was for me and his thoughtfulness and kindness will not be forgotten. Thank you Matt x

MS · 21 June 2024

★★★★★ 1/5

Trustpilot

Premium price but not premium service - Holderness Road, Hull branch

This estate agent's fees are nearly double that of other estate agents in Hull to sell a property and the service they provide is appalling. They wanted to charge me an additional £200 for photos of my property 3 weeks before Christmas. I refused and took photos of the property myself. After the sale was agreed I waited a month for an update on how the sale was progressing and in the end had to ask for it. In that time the Sales Associate dealing with my property had left the business and my buyer had gone on holiday without putting a mortgage in place. Reeds Rains never proactively informed me of either of these things. When I complained about their bad service the Sales Associate was rude told me 'it wasn't her job to give me updates on the sale' and that it was my solicitor's responsibility. The Branch Manager simply said 'he took everything on board' but never actively did anything to manage the situation. They also made several error on official documentation and never provided me with written details of all viewings and offers.They made the process difficult and stressful so I ended up contact my buyer directly so that I could complete the sale as Reeds Rains offered me no assistance. Reeds Rains are one of the most expensive estate agents in Hull and from the service I received the only way they helped was to post my property on the property marketplace websites - something most estate agents do to sell a property. If you are considering selling your property in the future please help yourself and use a local estate agents, not this national company. Their fees will be less and you will probably get a better service.

Rebecca · 12 May 2020

★★★★★ 5/5

Trustpilot

Professional

Professional, helpful service and the house was sold quickly!

Debs · 11 February 2026

★★★★★ 5/5

Trustpilot

5 Stars all the way for the staff at…

5 Stars all the way for the staff at the Wilmslow branchMy property is currently sold STC with Reeds Rains and I'm purchasing my next property through them too... I must say their service is very professional, friendly and prompt, the staff cannot do enough for you! Everything is explained which is great with no hidden agendas.. An amazing service and highly recommended!!!

Ms · 14 February 2023

★★★★★ 1/5

Trustpilot

Useless

Useless company treat you like your in the wrong.Send builders round who dont do the jobs right the first time and some that treat your house and things with no respect and then they wonder why your angry.Saying they are ringing or coming round and don't turn up.I emailed them yesterday as I've water coming through the kitchen ceiling and down the wall.A contractor will ring you stayed in all day no phone call nothing.I look after the house but the agents don't look after me.I am vulrenable with health issues,damp cold house no help.Date of experience try 4 yrs

Sarah · 29 December 2022

★★★★★ 1/5

Trustpilot

Our family moved into a rented property…

Our family moved into a rented property with fully managed maintaince service. We have so many things in this house that need to he repaired. Its A4 page full of problems including leaking roof, front door we can't open properly, cracked windows and it goes on.All we get is contractors coming for a quote and us being told you are better off moving as the house has extensive issues and reedsrains won't pay when the contractors come and asses. We are having to fight through the council disrepair team as noone from reedsrains maintainance team can tell us if anything will be fixed. This has all been going on for 4 months. Meanwile fhe landlord told the disrepair team that all has been fixed, so basically lying. We have two kids and to say it's been stressful is an understatement. I don't understand how they can leave us living like this and expect full rent in return.

PF · 22 December 2022

★★★★★ 5/5

Trustpilot

Amazing service from the Reeds Rains team in Scarborough

The Reeds Rains team in Scarborough are very friendly, helpful and professional. We would especially like to thanks Alex Kennedy who has helped us throughout the whole process as first time renters, she always answered any questions we had and made the whole process a lot easier! Everything went smoothly and Alex proactively ensured all documents were received. Thank you so much Alex!! We would highly recommend Reeds Rains to others!

Asya · 8 February 2022

★★★★★ 1/5

Trustpilot

Appalling service at an important time.

After asking for a valuation after the death of my mother I was told an online estimation could be done. After a week I heard nothing. On ringing them on the morning of seeing the solicitor, I rung to ask if it was lost. I was told "oh yes, it's in Dave's diary. Would you like him to email it tomorrow!I said that would be too late. The lady simply told me " ok, thank you, bye"Not even close to the kind of service I expected from the company who came top in my Google search. Obviously i will go out of my way to ensure no one I, or my family knows ever uses this estate agent.

Sharon · 8 December 2022

★★★★★ 1/5

Trustpilot

What an appalling company

What an appalling company. They informed my energy company that I had left when in fact I wasnt due to move out for another month. This has resulted in weeks of trying to sort out my energy bills that have had me close to tears. They denied doing this which was rubbish as the energy company actually gave me their name. For over 5 weeks I have been trying to get my deposit back despite no issues with the land lord and he confirmed it was OK to release my deposit. They lie routinely on the phone saying the deposit has been released when it hasnt. They also ignore emails. My landlord issued me with a section 21 and gave me 2 months to get out. A lovely lady from the council told RR to not take any legal action as I was activley looking for a new place. They ignored this and advised the landlord to persue legal action. The council lady spoke directly to the landlord and it was agreed to give me an extra month. They dont care about anyone and just pass on to other useless colleagues. AVOID at all costs

Louise · 1 December 2022

★★★★★ 5/5

Trustpilot

Reeds Rains Ashton under Lyne branch…

Reeds Rains Ashton under Lyne branch always contact me promptly when i contact them, all their staff are polite and helpful.

Keith · 13 October 2025

★★★★★ 5/5

Trustpilot

Very friendly and professional service

Very friendly and professional service. Definitely recommend

Customer · 6 October 2026

★★★★★ 5/5

Trustpilot

Laura provided an excellent service

Laura provided an excellent service. From the first contact she gave me many options, and once I chose my apartment she supported me throughout the entire process. She was always helpful and professional. I highly recommend her!

Ms · 5 March 2026