Reeds Rains reviews in Huddersfield

★★★★★ 5/5

Google

Great service and very helpful. Ben and Sam have both been great at answering my questions and responding fast

Aidan · 15 September 2026

★★★★★ 1/5

Trustpilot

Poor experience

Absolutely useless service. No surprise that people could not sell with this agents. Wanted a viewing but after multiple calls over a week, manged to get an appointment. When actually got there, the tenants were not informed of the booked visit. Promised a call back to rearrange the appt, but nothing. No responses even after leaving so many messages with the team. Very poor and unprofessional service. I wouldn't use them to buy, sell or manage my lets after this experience. What a disappointing experience 😪.

Reeba · 14 August 2023

★★★★★ 1/5

Trustpilot

Chaos, inexperience, under qualified

Staff do not have a clue what they are doing by the looks of it, received so many documents littered with so many errors from all kinds of departments that do not communicate with one another. They dodge questions and facts like politicians or criminals, too scared to tell the landlord when he is wrong and unlawful or breach of their own terms of a tenancy agreement. Negligent or maybe even considered fraudulent tampering of notices to make their documents appear valid. Even down to simple maths (KS1 addition that my 6 year old could complete) they do not seem to be able to grasp. Denial demonstrated on all things that they are incorrect about, which I’m clever enough to have all in emails/writing. I’m embarrassing to have this agent operating, I’m not saying I know everything but I’ve had to correct and school them on a lot of aspects of our tenancy, so much so that I’m tempted to send them an invoice for my time! Avoid this agent at all costs, they side with landlords even if they are in the wrong and simply do as they are told by their clients, this isn’t always the right or ethical thing to do and certainly In need of some training/business transformation or redundancies. Avoid!

NA · 10 August 2023

★★★★★ 5/5

Trustpilot

Recently moved into a new property with…

Recently moved into a new property with reeds rains bamber bridge branch and it’s a big statement but the estate agents are my current favourite to what previously have experienced to others and I honestly think it’s down to Chris who works for this branch. Complete professionalism and always polite. Super helpful and gives regular updates. Completely made the move as easy as can be and no added stress, anything needed or required Chris has sorted out. Amazing customer service!!

Farrah · 30 October 2021

★★★★★ 4/5

Trustpilot

We felt in good hands

We felt at ease and happy to sell our property with Reeds Rains.

E · 5 March 2026

★★★★★ 1/5

Trustpilot

Discriminatory

DiscriminatoryPhoned up wanting to view a property only to be informed that as one of the prospective tenants was on benefits that a guarantor was required, irrespective of any other information ie age or rental history or even type of benefit.They tar all benefits claimants with the same brush.I understand the need for a guarantor but to require one based on one single criteria is discrimination.

Intel · 31 May 2024

★★★★★ 1/5

Trustpilot

Scored 1 because I can't give negative

Scored 1 because I can't give negative. Appalling rental company who should be ashamed of their total lack of tenant care. I was lied to directly by them on multiple occasions, twice left for 3 months without an oven and no care on their part to ensure it was resolved. Then their disgraceful moving out team made me wait just short of 3months for my deposit back and pathetic excuses given, had to take them to deposit dispute to get it back. Avoid at all costs

Fraser · 18 July 2023

★★★★★ 1/5

Trustpilot

Waste of time

Basically everything they do is show up to a viewing, after that they go AWOL , been chasing them constantly for the past few days after I have been told by the agent - Charlotte that someone else already put in an offer to the flat that I so much wanted . She highly recommended to call urgently at the office by 4 pm same day of the viewing (it was about 3:30 pm when we had this conversation) and her colleagues will help me out with starting the process. I am still calling 5 days later until they even decided to hung up every time I’m trying to call . Whenever they answered before that , Charlotte was never in the office and no one else was apparently dealing with the property. Well , you just wasted a week in my house hunting chasing you. Avoid at all cost if your time is precious.

Cristina · 30 September 2021

★★★★★ 5/5

Trustpilot

Charlotte at Reeds Rains- Great agent

Charlotte was involved with the purchase of a property and although was not our direct agent (as we were buying) she was so proactive, communicative and helpful!! Charlotte really made the transaction stress free and so pleased to have had her involved to get to exchange/completion. Thanks again!

Sarita · 4 July 2024

★★★★★ 5/5

Trustpilot

Would highly recommend Mark & his team…

Would highly recommend Mark & his team to anyone who wanted to sell their property . Very professional and it only took 3 weeks to sell, took care of every viewing, nothing was a problem Thankyou

Paul · 8 March 2023

★★★★★ 5/5

Trustpilot

As a landlord that needs to downsize…

As a landlord that needs to downsize Reeds Rains are so professional, I’ve given them three properties in different times in the last few months and all three have gone under offer nearly making asking price. As more properties come vacant I will be doing the same offering them to Reeds Rain.Well done for the staff.

Mr · 7 November 2024

★★★★★ 1/5

Trustpilot

Wasters and money grabbers spastics for staff!

If I could put 0 stars I would! Reeds rains are the worst letting agents to go with the 4.5 years we’ve lived in our property in Bidford on Avon we’ve had problems with property. (Twice this happened)Boiler took them 3 weeks to sort we had no hot water for 3 weeks they didn’t care!! shower broke took them a month to sort they didn’t care! To top everything we’ve just moved out of the property and they’re only giving us half of our deposit back because the grass in the garden was long and they’ve had to cut it ( that’s because they’ve waited 3 weeks to check property) I might add!! They have no ppl skills no customer service couldn’t give a toss about anyone but themselves! Absolute morons I’ve been waiting nearly a month for my deposit back they’ve is saying it’s gonna be another 5/10 days! REALLY!!! Don’t go with these morons people they can’t organise a p**s up in a brewery in my eyes!

Kevin · 4 July 2023

★★★★★ 5/5

Trustpilot

Brilliant experience with reeds

After a big struggle to find a house for me and my son in the Bedworth area. Reeds rains were amazing and got me and my son into a lovely property very quickly. A Lovely team and great support! I had Sarah helping me and she was just awesome! So thank you all! I highly recommend.

Lee · 5 November 2024

★★★★★ 5/5

Trustpilot

Cannot fault Reeds at all

This review relates to the Stanley, Co Durham branch.I cannot fault Reeds at all. I’ve never sold a property before and I’m so glad I chose Reeds Rains as my estate agent; my mum recently listed her property with Signature and had a nightmare so I was aware that choosing the right agent was important. I instructed Woods, Reeds and Your Move to come value the property and Reeds stood out by a college mile. Glenn’s enthusiasm, local and market knowledge made me feel very comfortable with instructing Reeds. Once listed the property sold within 3 days and on the first viewing.From that point onwards, it was a dream to deal with Glenn, Ashleigh and Scott. Whilst the sale wasn’t seamless (due to solicitors) Ashleigh was excellent at keeping me updated and chasing through on everything required. I would definitely recommend Reeds Rains Stanley to anyone looking to sell their property. Fantastic service all round.

Georgia · 26 August 2021

★★★★★ 1/5

Google

I have been with reeds rains for about 2 years. Reception in office is ok, fair efficiency for tenants agreement processing. But most of your details, you may need continue to input in several different online forms or applications. As I moved from south, agents there always record your details and helping you dealing with forms and only need your signature. To be honest, to reduce trouble for those who custom with service provider is common point, is it? After you move in the property, local office deals none of your problems. You should rise all issues to other maintenance department via phone. Emm, you might feel it will not big deal. For myself, 2 years boiler broken 2 times and both 2 times during freezing period. There is no one take phone weekend. Once you connected staff, takes about 2-3 days they need find contractors, then you need wait 1-10 working days to problem get sorted, with no hot water or heating. Moreover, en-suite bathroom and guest bathroom leaking, ask me not using toilet for 2weeks. Plus, contractor using my bath towel hanged on rail to wipe toilet floor. That ralph lauren branded towel rrp £120 and I have no choice but throw them away. Those issues causes bad feelings and obviously no compensation. Checking out with “reasonable” charges. So keep sense on every inventory in the property, and better take pic or record video. Otherwise, some you missed to check and reeds rains haven’t written in list when you check in, will cost you a lot finally. My guest toilet mostly used as storage for paper boxes and I cannot believe paper boxes made tile cracked. Oh my. In this COVID 19 period, my agreement forced stop by landlord, I try to extend, as you know, local office staff cannot help. Their management department record my request and reply me month later, so quick. Made me in really tight and tough time to move. Noticed me after Christmas, I keep searching place to move to, end of February ask to extend, reply me about April, tenancy finish at end April. Try to image in your mind, is it reasonable? Therefore, for me, reeds rains leaves me only bad renting experience. Feeling is objective but what I typed here is real issues happened on me. Suggest you if you have other choice not using it. In Huddersfield, william h brown, whitgate, applegate or vanilla letting all worth a try. Reeds rains? Not recommended at all.NegativeResponsiveness, Quality, Professionalism, Value

Lang · 24 August 2021

★★★★★ 5/5

Google

Hi, I have been a client of Reeds Rains Huddersfield branch for a number of years as my managing agents for rental properties. Having needed to re-let houses on a recurring basis essentially due to tenants wanting to change where they live, i can comment on just how effective Reeds Rains have been in finding and completing the reletting process with quality tenants who want to occupy the houses a home. Operationally they have even managed to have the assistance of the Reeds Rains marketing Support systems but in many cases the direct involvement of the former tenant who has in some cases been willing to show prospective tenants the property without the direct involvement of the Reeds Rains staff to at least be on site to monitor the viewings. The risk approach is a key aspect of the letting process to ensure the tenants accept the responsibility of the tenure and actually pay the rent likewise with reeds Rains supervision the property quality issues are managed from the landlords view point in order to maintain the occupancy . In summary I find the support package offered by Reeds Rains is essentially based on a wholly professional basis but is in the final analysis based on the relationship developed between the landlord and the letting management agent. Well Done again Reeds Rain Huddersfield Office.PositiveResponsiveness, Quality, Professionalism, Value

Roy · 24 August 2021

★★★★★ 5/5

Google

Sam was very efficient at finding the best tenants for our property. I've worked with him for quite some years now and wouldn't trust anyone else to find me the best tenants. Emma did a fab job liaising between the tenants and ourselves keeping me up to date of progress at every stage. Would highly recommend the Huddersfield Reeds Rains lettings team.

Sacha · 24 August 2023

★★★★★ 1/5

Trustpilot

Ignorant and clueless

Up till now I've had no issues, but my rent was due and after several days with no request for payment I decided to email them and ask what was happening, several days later no reply. Email again, no reply. Call the local branch who apparently don't deal with my address anymore and don't know who does. Not wanting to go into arrears I contact the letting department on a Southampton number, eventually they say you need to contact our other department, give me a number, once again they didn't know about any arrangements made previously about paying in advance etc. Basically I had to CHASE MYSELF FOR THE RENT. Absolutely disgraceful ignorant company and it's not the first time I have asked them something only to be completely ignored. Don't bother replying because I'm not interested.

Ronnie · 27 June 2023

★★★★★ 1/5

Trustpilot

8 Helmsley Close Dl17 8SS

Reeds rains is the worst agency I have ever come across. They don’t fix or maintain the house but instead send you to the landlord who will refuse to fix anything. You would expect reeds rains to contact the landlord to fix things as you rented it through them. Any one looking to rent around Durham watch out for 8 Helmsley Close dl17 7qp as landlord will not fix anything and the bath leaks down to the dining area which I believe they have just painted over and you will start to notice it after a few months. And the worst thing is if you decide to move out they will keep your deposit. Don’t forget to use environmental health before thinking about moving.

Reggg · 26 June 2023

★★★★★ 5/5

Trustpilot

On the move.

Everything went so straight forward I was a bit apprehensive but was soon put at ease by the staff very good experience over all I have lived in the same street from I was 3 that's coming up on 60yrs so it was a biggy for me but thanks to reeds and rain and the good attentive staff it's nearly all settled so big thanks to all you guys

Jacqueline · 20 January 2023

★★★★★ 5/5

Trustpilot

Professional and Friendly agents

Mark took his time to assess the property and give an informed valuation. The staff carrying out the viewings were friendly and mindful of me working from home. The agents could be contacted by telephone or email and response was always very prompt.

Mrs · 11 March 2026

★★★★★ 5/5

Trustpilot

Reeds Rains in St. Helens/I am sold auction

Reeds Rains in St. Helens and especially Hayley Hughes and Steff Bretherton in my case have been incredibly helpful with both my rental property and also sale of my rental property through the" I am sold" auction website. I cannot praise them highly enough and also the ease of he "I am sold" auction for the quick and easy sale. I would HIGHLY RECCOMEND all to anyone in the property industry to work with them!!

Marianne · 10 May 2022

★★★★★ 1/5

Trustpilot

waste of time

booked a viewing for Wednesday, they went through with the viewing, even though the listing had already been removed, which seemed dodgy. The agent said that the application package would be emailed to us in the morning, we called to double check where it was as it was already mid-day and they said it would be with us by the end of the day; however, the packages were never sent to us as the listing was clearly gone. Complete waste of time and messed us about for no reason. Agent name: Jack

Deimante · 16 June 2023

★★★★★ 1/5

Trustpilot

Playing people hopes and reams

I am writing to express my extreme disappointment and frustration with the way my recent property search was handled by your agency. The level of communication and mismanagement that I experienced throughout the process was absolutely unacceptable, leaving me feeling deceived and disheartened. Furthermore, I find it absolutely baffling that no one from your agency saw fit to inform me about the existence of a higher cash offer on the property. It was only through my own proactive initiative of contacting your agency that I learned about the competing offer. If I hadn't taken it upon myself to inquire, I can only assume that I would have been kept in the dark indefinitely. This lack of transparency and failure to communicate effectively is inexcusable and demonstrates a severe lack of professionalism.The entire ordeal has left me deeply saddened and questioning the integrity of your agency.

Melis · 16 June 2023