Trusted Agent profile
★★★★★
43 reviews across 1 platform
14 Chancery Lane, Huddersfield HD1 2DT
Earnshaw Kay Estates's Huddersfield office at 14 Chancery Lane is rated 4.1 out of 5 across 43 reviews on 1 platform, including 43 Google reviews rated 4.1. Checked 9 October 2026.
Every review we hold for the Huddersfield office, from every platform, shown as written. First names only.
1/5
GoogleWe had a viewing booked for 4pm, we both took half day off work, we drove for more than half an hour and sat in traffic to get there. When arrived we called them up saying we have arrived and an agent said that she can't get hold with landlord nor her colleagues that was supposed to show us around. What a rubbish service. If you're an estate agent, your job is to make sure someone is there to show property and make a deal. Not waste peoples time. POOR POOR POOR CUSTOMER SERVICE.
5/5
GoogleFrom previous experience in letting in Leeds I have never had a issue letting anywhere, I found that moving to Huddersfield everything is a lot different. Phone calls don’t get answered and I have been literally lied to in a four month battle from hell with estate agents when all I wanted to do was speak with someone who could help. Everything changed with Earnshaw, I’m in the hospitality business so I know the impact and annoyance reviews can have on a business so I usually refrain from writing then, but honestly it was a breath of fresh air with these guys. From the beginning they were so down to earth and honest with me and helped me, nothing was too much trouble and everything was so simple. I know some agents think letting as an inconvenience over buyers but this really wasn’t the case, Jo is a huge asset to your team she deserves huge recognition for her customer service. So again thank you and I will always recommend you to anyone who is buying or letting in the future!
5/5
GoogleEarnshaw Kay have been my management agent for the past 8 years and have been excellent. Efficient, great communication and great at fixing issues. Highly recommended.
Thankyou very much Matthew, it has been a pleasure working with you.
5/5
GoogleI have found Earnshaw Kay to be very efficient on the three times I've needed them. 1st of all i had an viewing of a property at 10am, they turned up at 10am. 2nd i phoned them up, they answered the phone and they answered the questions i had in an easy to understand but professional manner. 3rd and last i went into the Huddersfield office and found them friendly and easy to speak to
1/5
GoogleWorkers don’t have responsibility Also make customer feel discrimination Never choose this agent
We are very sorry that you were unhappy with your experience with us. Please be assured that we would not tolerate any discrimination from any of our staff and the reasons we could not progress with your application were explained to you in full. If you would like to call us to discuss these further please do get back in touch.
1/5
GoogleAbsolutely appalling service. Staff pass information back and forth rather than give you a definitive answer to any questions in regards to properties. Never reply to emails, phone call and limited to correspond. Very unprofessional for an estate agents. Avoid at all costs, I can say I won't be using there services to let any property. If I'm honest had a lucky escape .....
5/5
GoogleEasy to deal with. No hassle. Andy is a superstar!
1/5
GoogleTHE worst letting agents I've ever had the displeasure of dealing with, avoid at all costs. The staff seem to be more interested in gossiping and online shopping than helping clients; in fact they make you feel like you are inconveniencing them! Issues are passed back and forth between themselves and landlords, absolutely diabolical.
4/5
GoogleVery friendly and helpful
Thankyou very much for taking the time to leave us a review.
5/5
GoogleFantastic staff and services. Have rented from them for eight years now and hope for at least eight more.
5/5
GoogleProbably the best letting agents you can have! A Personal touch that makes it very painless!
1/5
GoogleAvoid at all costs. Bad phone manners and unprofessional staff.
5/5
GoogleRating only, no written review.
Thankyou Shady.
5/5
GoogleRating only, no written review.
Thankyou Bayer
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleFriendly staff
4/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Earnshaw Kay Estates's Huddersfield office has 43 reviews across 1 platform: 43 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Earnshaw Kay Estates is rated 4.1 out of 5 across all 43 reviews, and 4.1 out of 5 on Google from 43 reviews, checked 9 October 2026.
Earnshaw Kay Estates, 14 Chancery Lane, Huddersfield HD1 2DT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.