Cornerstone Estate Agents reviews

★★★★★ 1/5

Google

AVOID. Rude, unprofessional, and an overall really bad experience with them! The lettings department have no idea whats going on as they constantly tell you different things! This obviously led to us not trusting anything they said, so we would always request things in writing...but did we see anything in writing?!?! We were without heating and electricity for over 24 hours at one point and we just got ignored and told “your landlord Is dealing with it”. Again, no professionalism. They thought it was okay to leave 3 tenants with no heating or electricity in the middle of winter. Our bathroom was outdated, and basically falling apart. The toilet chain was broke, this then took a further 3 weeks to come and fix it. Maybe not cornerstones fault exactly, however they can’t have put much pressure on the landlord to resolve the issue. Towards the back end of our tenancy, they sent our contract to us 3 months late (blamed it on Covid) and then put pressure on us to sign it. Unprofessional, poor managed company. If you’re thinking of using them, think again...

David · 14 June 2021

★★★★★ 1/5

Google

Not to be trusted last year I applied with cornerstone for a rental. I paid the fees and was told that the property was available, with 10 weeks to Christmas the timing could be perfect (Christmas in a new place). I'm a single parent with a 6 year old child. Logistics can be more complicated with a child, so decided to pack and get ready for the move. weeks past and I had to call the agent only to be told they had issues with the utilities. I remained in contact with them as they did not communicate with me unless I called them, still problems with the property it came apparent that we would not be moving this side of Christmas. Not wanting to unpack for the sake of a couple of weeks, we managed Christmas with all the boxes and bags etc. When i rang after christmas i was told further complications kept arising, and was told by an employee who had a don't care attitude to find somewhere else, I was given no reason as to why this was. After a few days I noticed the property was relisted, so I got a friend to call and enquire about it and was told the property is immediately available. When i rang up to find out why, again they said there are problems and the house still isn't available but yet they are advertising on websites that the house is available now immediately. This is misleading and shouldn't be allowed when the house is clearly not available. I passed all the checks payed the fees.... WHY...... as a tennant or a landlord this company should not be the one to deal with. you must admit this is really shocking service of what should of been a simple process...

Rachel · 14 June 2021

★★★★★ 5/5

Google

We have been really impressed with the help Caitlin at Cornerstone has given us with our move. She has been instrumental in getting us updates from our solicitors - her assistance has been very appreciated. Cornerstone clearly values its customer service and I would thoroughly recommend them as a result.

Frances · 15 March 2024

★★★★★ 1/5

Google

Called to view a place. Told "people are interested" but "house still available". Made 400 mile round trip to view. Agent a no show. Called again and told house sold and that, they'd tried to call but "maybe got a wrong digit". Haven't met an agent yet that doesn't take: mobile, email, everything - and then double check when there is the chance of a sale. (Especially with a cash purchase.) Didn't think to check incoming calls/time? I can think of 4-5 ways of finding an email address or phone number with only a first and last name. But that was too much effort? (Edit. Two weeks later, noticed same house still on Zoopla and RightMove. Called again and told the exact same line: "Yeah, people are interested but it's available, do you want to view?")

Jonathan · 14 June 2020

★★★★★ 5/5

Google

FANTASTIC service from Cheryl and Harry at Huddersfield branch - cheers. Very professional and efficient, we've used a few times and always a pleasure many thanks

Howard · 14 June 2023

★★★★★ 5/5

Google

Excellent service from start to Finnish. I was promised a quick sale for the sale price I wanted and was delivered both. Thanks to James and the team for a friendly professional job well done.

LEE · 15 June 2017

★★★★★ 1/5

Google

I have never had a good experience with this estate agents - I have bought a property from them and rented a property from them and both were a no go for me every again - I also wanted to see 3 properties they had to rent - I requested dates 2 weeks ago and chased a few times! the staff are rubbish - all too young and no experience and lack of worth ethic! If I want a house where they have a board up I will request the seller not to use them! utter rubbish - I have property to rent and wouldn't use them for that ether ! Shame I have to give one start as none is too much!

Claire · 15 June 2019

★★★★★ 1/5

Google

Went to view a property at kirkburton Huddersfield. Received a phone call to say they were running 15 mins late. 30 mins later no one still here. So I thought i would ring the office to find out where he was. They said he has been and gone but we was waiting outside the front door in the car and no one came. They didn't even give us a call to say they were there or anything. This was done in my weekend time which was wasted waiting on someone who never even turned up. Not only that... The flat already had an offer so I was hoping to go view it and maybe put my own offer in. I have booked for next weekend again and I will update this review or write a new one in regards to that meeting. I am writing to the manager and also going to call her on Monday morning I will also involve this conversation into this review. Very disappointing and unprofessional. Ruined my weekend.

ScriptZ · 15 June 2019

★★★★★ 1/5

Google

As a landlord I had the misfortune of leasing my property via this bunch of amaturers. The only tenant they sourced left my property in a poor state, broken stair spindles, over grown garden, paint all over the walls, burglar alarm broken. Their alleged final inspection picked up none of the above... I spent a week at my property putting it right! I made a claim against the bond and received a disgraceful £200. Take my advice, steer clear.....

Cris · 15 June 2019

★★★★★ 5/5

Google

Cornerstones Estate have been absolutely amazing. Both Lauren and Caitlin have been friendly, kind and very professional throughout my experience with the company so far. They definitely deserve to be recognised for their brilliant performance, especially when some hurdles came into the process. I’m beyond impressed with the service I have been provided with

Elayna · 14 June 2023

★★★★★ 5/5

Google

Have used Cornerstones for a number of years and the service has always been highly responsive, professional and well-informed. Highly recommended.

Tom · 14 June 2023

★★★★★ 1/5

Google

Poor, arranged a viewing and the estate agent didn't show and left us waiting for over half an hour with no reason why. Rang the office next day to ask what happened.....they didn't know what happened and didn't seem bothered either.

Peter · 14 June 2020

★★★★★ 5/5

Google

I recently used Cornerstone to sell my home and had a great experience from start to finish with the sales team, couldn’t have asked for betterPositiveResponsiveness, Quality, Professionalism

Caitlin · 14 June 2022

★★★★★ 5/5

Google

Very good service, always kept me informed and charged a very good price as wel

James · 14 June 2023

★★★★★ 5/5

Google

Very professional and extremely friendly and helpful! Would recommend to anybody selling, buying or renting as they make the whole experience a total joy!PositiveProfessionalism

Courtney · 14 June 2022

★★★★★ 5/5

Google

Excellent service at all times and super quick turnaround. Nothing was too much trouble and I would not hesitate to use Cornerstone again

Denise · 14 June 2022

★★★★★ 1/5

Google

Unprofessional, unhelpful and unreliable!!!

L · 15 January 2024

★★★★★ 5/5

Google

Recently managed and sold a semi-detached house on our behalf. Cornerstone organised everything including the viewings to enable a fantastic experience and speedy result. A great service that we would recommend. Thanks to all the Team.

PJ · 14 June 2023

★★★★★ 2/5

Google

No phone number for emergencies

Simon · 14 June 2022

★★★★★ 4/5

Google

Recently sold and purchased a house through cornerstones, caitlin was fantastic always there to help us when needed. Would definitely use again

Lisa · 17 October 2023

★★★★★ 4/5

Google

Great for free but could do with an extra lift or so for those of us with wheelchairs or prams/pushchairs and can't access steps.. having to queue on average of 10 minutes to get a lift was a bit of a damper on am otherwise enjoyable visit.

Stephen · 14 June 2020

★★★★★ 1/5

Google

The worst real estate office you can deal with. They are disrespectful when dealing with tenants False promises and appointments, don't take a word from them. Spinning, turning, and delaying with Bayekha’s arguments has no basis in truth Raising rents for the independence of the Gulf people.

Mr.3z · 15 June 2018

★★★★★ 1/5

Google

Not a great experience with the lettings department. At first everything was fine but after we signed and continued our tenancy the service got gradually worse. The team take ages to respond and don't provide clear answers.

Chris · 14 June 2021

★★★★★ 5/5

Google

Excellent service throughout the whole process, thank Cornerstone

Benny · 15 January 2024