Trusted Agent profile · Howden
★★★★★
890 reviews across 1 platform
Selby Road, Howden, DN14 7GE
Lovell's office in Howden, at Selby Road, is rated 4.1 out of 5 across 890 reviews on 1 platform.
Every review we hold for the Howden office, from every platform, shown as written. First names only.
5/5
TrustpilotGaynor was amazing to deal with.
Gaynor was amazing to deal with.She made sure we felt comfortable,she explained everything to detail.Every question we had was answered to satisfaction. Would recommend anyone to use Lovell.
Thank you for leaving us this lovely 5-star review. We’ll pass your comments on directly to Gaynor and the team.Many thanks,Lovell Homes Team
1/5
TrustpilotThey don't care post sale..
Lovell started off so strong with the purchase however their recommended solicitors were terrible and nearly responsible for the sale falling through multiple times. Once in the house everything seemed great and a few problems were sorted out, however in the long run they just don't care. We are on the Louth estate where they have abandoned finishing grass verges and sorting out problems within the first year for a new development at the end of the road. We have weeds the height of myself growing out of the incomplete verges that are now blocking vision coming out of our drive and spreading into the gardens. Money paid in a maintenance fee has gone nowhere and the complaints procedure is none existent, over 30 days waiting for the response and nothing. I know of other neighbours on the same estate with equal frustrations, poorly fitted parts and bad plumbing with no custom service or solution in sight.
Hello Mr Wilson, we are sorry to hear of your frustrations and apologise if you have tried to contact us previously regarding this. If you would like to email us directly on marketing.eastern@lovell.co.uk we can give a full explanation of works already underway and timescales of completion of works to the development external areas you have noted, we are happy to do this either by email response or telephone call. Kind Regards Lovell Eastern
5/5
TrustpilotSo far, so fantastic!
Everything from initial appointment to reservation has been superb. Lloyd has been fantastic in answering any question and is very knowledgeable. So far so good!
Thank you very much for you 5 star review Kelly, we are so pleased you have enjoyed your journey so far. I have passed your positive comments onto Lloyd in the sales team. Kind regards, Lovell Homes
1/5
TrustpilotUseless
Moved into the property end of may, rang up on the 1st of June for a few repairs and still waiting now. I've had people showing up unexpectedly about said repairs, saying they was going to order replacement to then schedule a day to fit it to then not show up, given me appointments then not showed up.they ha e asked for video evidence of said repairs to have them send the replacement out and to have me fit it myself. Lack communication and will use any excuse to not come to the property. Absolute disgusting.
Hi Melissa, I'm sorry to hear you feel that there has been a lack of communication, unfortunately we wouldn't be able to assist further with this as it is a Together Housing development and any communication regarding works to be completed needs to go through them. Kind Regards Lovell Eastern
4/5
TrustpilotOverall happy with the experience
Overall happy with the experience since reserving a plot and now going through to purchasing the house. Two things that can be improved on, it is really hard to get in contact with Sales Executive and no one answers the phone. This was frustrating because I was wanting to enquire about houses, availability and process. Secondly, the early bird/reservation process is not mentioned anywhere and I would have missed the chance to reserve a plot if it wasn't for asking on the web chat (after having already spoken to 3 people). I had been waiting for availability to be released on the website and did not know I needed to go through approvals beforehand.
Thank you for your review and feedback. We take on board your comments and will look to implement changes. Kind regards Lovell Homes
5/5
TrustpilotWell done!
Impressed with way the company supports people in so many ways and Dulce was incredibly helpful and effective in helping me make my decision.
Thank you for your wonderful review Avril. We have passed your comments on directly to Dulcie at St Edmund's Park in Acle and look forward to continuing on your new Lovell Homes journey with you.The Lovell Team
5/5
TrustpilotI visited the development in Wymondham…
I visited the development in Wymondham to view the show home I was interested in. I had been communicating with Ellie by email. She was extremely welcoming, friendly and informative, and very patient with all my questions. I hope to reserve a property, and she has promised to keep me updated all the way. Excellent customer service!
Thank you Christine for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham.It's wonderful to read your comments about our sales team, and we have passed them on directly to Ellie, who we know will be very happy to read them.Thank you again Christine, we hope that you will be very happy in your new Lovell home!The Lovell Team.
1/5
TrustpilotNightmare, never again!!
2 months after reserving a plot I feel an upto date review is a must. I see now why they ask you to leave a review so early on in the process, as my initial review was positive and I couldn’t fault the sales office staff. It’s took us almost 8 weeks to exchange, when on reservation we were told this part of the process should be completed within 28 days. We had everything in order and paid our deposit as requested within the 28 days. We reserved a Lovells home from a Lovells sales executive at a Lovells sales office, but when it comes to delays and complaining, Lovells are only interested in passing the book and don’t appreciate the impact the delays in the process have had on us, both mentally and financially. I’ve had to log a complaint formally to even get a phone call off someone, but still all I got was basically sorry it’s not our fault. I’m sorry too, sorry that I ever started this process with them. They’ve ruined what should be one of the most exciting time and day in our lives and don’t give a damn. Never again would I buy from Lovells or recommend them to anyone. Angry and disappointed.
Hello, Thank you for your feedback. We will pass your comments on to the relevant department to arrange contact Many Thanks, Lovell Homes.
1/5
TrustpilotLeft the estate like a bomb site for two years
I live at lakeside, Doncaster. The houses have been fully sold now for nearly a year yet the roads have not been completed, there are weeds growing everywhere and no builders on site. I have been in my home for two years in September and I'll need new suspension on my car soon with the amount of humps in the road.Customer service don't seem to know what is going off, most of the residents on the estate email them weekly and nothing happens. It is if we have been forgotten about.This is not the experience you expect when buying a new home, really terrible experience.
Hi Steven, Thank you for your review, I am sorry you feel as though the development has been forgotten about. We would like to assure you that we are working hard liaising with the local council to get the roads to a good standard, unfortunately at the moment we are unable to provide a timescale of when the works will be completed.Kind Regards, Lovell Homes.
1/5
TrustpilotVery poor after care support
We bought a Lovell home in Morgan Glen Larkhall. The house was great until small issues became a nightmare with getting resolved. We have been in the house over a year now and still have a horrible draft in our hallway, even after a new door was fitted. We were also sold the house with a double tree line, this has turned into a workman scattering twigs on a hill! We continue to wait for our issues to be resolved, very disappointing for a 5 star builder.
Thank you for your review, we are naturally disappointed that you feel that you have received poor after care support and that your new door has not resolved the issue. One of our customer service co-ordinators will contact you today to discus an alternative solution to hopefully resolve this issue for you. Kind regardsLovell Homes
5/5
TrustpilotWe received a warm welcome on site.
We received a warm welcome by the Kinsted site team who were very happy to answer our questions, show us the site and provide follow up information. We appreciated being able to sit down and discuss our bespoke requests regarding kitchen and wardrobes.
Thank you so much for your kind words & 5* review! We're thrilled to hear that you had such a positive experience at Pipit Mews.The team truly cares about making the home-buying journey personal and seamless, and it means a lot to know their efforts made a difference for you.Thank you for again for taking the time to leave us a review.The Lovell Team
5/5
TrustpilotExcellent sales representatives
Tanya and Mel made the process incredibly clear and easy, which was useful to us as first time buyers.
Thank you very much for leaving a 5 star review. We are pleased to hear the team supported you during the process. Your comments have been passed to Tanya and Mel to see. We wish you all the best in your new home. Kind regards, Lovell Homes.
5/5
TrustpilotExcellent and Professional service
The whole team. Especially Matt Russell Gave a professional and caring service that made me feel importantMuchas Gracias !!
Thank you for your 5* review of the service which you received at William's Park in Wymondham.We have passed your comments on directly to the teams at William's Park, and we know that they will be thrilled to read them!
5/5
TrustpilotFrom start to finish Rosann was…
From start to finish Rosann was fantastic with my Fiancée and I. Explaining everything as we’re first time buyers. Answered every question we had and extremely helpful. Roll on April/May when we get our keys.
Thank you for your review, we love to hear feedback on how helpful our team are and will be sure to pass on your comments to Rosann. Thank you for choosing a Lovell HomeLovell Homes Team
3/5
TrustpilotBittersweet purchase
We are in the process of buying our first home in Redwing Square and our experience started out great. Our sales rep was excellent by showing us around and discuss our options. We can't fault him. We have reserved last week and we went to discuss extras as we have dreamt of having an induction hob. We have been told that we are too late even though the walls haven't been plastered yet and they won't be for a few next days! Really disappointed about it.
Hello, Thank you for your feedback. Our inspirations range is dependant on the current build stage of the property. Unfortunately, on this occasion this home was past the build stage and items such as these could no longer be fitted.Many Thanks, Lovell Homes.
5/5
TrustpilotExceptional Service at Lovell in Drummond Park
We have made a reservation for a property at Lovell in Drummond Park. From the very beginning of this process, all the staff were incredibly helpful, supportive, and knowledgeable. They provided excellent service in a very friendly atmosphere. Thank you for doing everything possible to make the process as smooth as possible. We had a great experience!
Thank you very much for leaving a lovely 5 star review of your experience buying a new Lovell Home at Drummond Park.It's wonderful to read your comments about the team, and we have passed them on directly to them. We know that they will be very happy to read them.We hope that you will be very happy in your brand-new Lovell home!
1/5
TrustpilotA word of warning…
First off, all these 5 star reviews are representative of the brilliant and attentive staff in the sales offices. They aren’t the issue - it’s everyone else that works for Lovell homes. The fact that they are asking people to review at such an early stage is giving a warped view and calls into question Lovell’s integrity. The lower scoring reviews are much more representative of the entire process - start to finish. So where to start… During the build our original sales agent promised to get in touch regarding upgrades at stage 4 of the build - they never did. As such we are now having to retrofit basic items such as loo roll holders, towel hooks and dishwasher in the property. Not a huge deal but could have done without. But for some reason, that no-one can explain, they haven’t and won’t install a front garden fence to divide between the 2 properties and as such it means my property is now being used as a shortcut / cut through for the entire estate until I fork out the best part of £700 to install one myself. A lack of communication was a running theme. I waited over 4 months over my due date to get into the property with not so much as an apology from head office. And when I challenged them about this, they have completely ignored me. Beyond the delay, what a farce. No access to Broadband service when I moved in, for 2/3 weeks, due to Lovell changing my address halfway through the process (you would expect them to know what road the property is on). Then the new address was not registered, meaning I was unable to get broadband meaning I was unable to work from home as expected. After waiting 4 months and being promised the property was ready to move into and that there would be minimal snags. It turns out there was over 100 snags that needed addressing at the property, including the one’s I informed Lovell Homes of over 3 months ago. I must give credit to the site team for rectifying these relatively quickly. But over a month in and we still aren’t finished and trades have had to return numerous times for shoddy finishing. I have since been offered some compensation for the delays, but it turns out the compo is delayed too - couldn’t make it up. All in all it has been a below average experience from start to finish. As I stated at the beginning the only redeeming feature is the sales agents. Head office can’t so much as mutter an apology when something goes wrong. Am I happy with my home, yes. Would I recommend Lovell, no.UPDATE TO REFLECT LOVELLS REPLY: I wasn’t asking for head office to keep me up to date, I was asking for an apology (phone call, letter, email) to apologise for the ridiculous delay in completing and other issues raised e.g., getting the initial address wrong and then having to change this halfway through and then not registering the new address having implications of not being able to have broadband or home insurance. And I am still to receive an apology for any of these issues. To clarify, not all snags are complete yet. These include snags I reported back in December 2021.Seems Lovell endeavour to do a lot but fail to actually deliver.
Thank you for your comments which we take seriously.Unfortunately, Lovell does not have control over when the surveys are issued as these are automated by Trust Pilot. However, we appreciate you taking the time to provide feedback which is of value to us at any stage in our bid to consistently improve customer communication and satisfaction. We endeavoured to be open and communicative with you throughout your purchasing journey and are pleased that you are happy with your home. To clarify that Lovell’s head office did not provide updates as all communication was led directly by the sales team on site. Our execs are able to be more reactive and provide more accurate updates due to their greater understanding of your purchasing history, your concerns and your home. Unfortunately, one of the key issues was out of our control but we endeavoured to advise you at all times of any updates we had and apologise if you feel this was not adequate. We also understand your concerns regarding a number of snags at your property. As mentioned, we are pleased that all snags were rectified and sorted. Thank you again for your feedback which will inform our continued improvements to the customer experience.
1/5
TrustpilotFollowing a pleasant sales and initial…
Following a pleasant sales and initial moving in experience we have been extremely let down by the horrendous customer care/support in the 16 months in our new home. Outstanding snagging and various leaks/damp that remain outstanding despite numerous calls/emails and visits by a number of contractor who do little or nothing to fix the repair. Frustrating and tiresome, next stop NHBC.
Thank you for taking the time to leave a review. We are sorry to hear of your disappointment regarding your aftercare experience, please be assured that one of our team members will be in touch with you directly.Kindest regardsThe Lovell Team
5/5
TrustpilotDavid is amazing
David is amazing. He pointed us in the right direction.
Mr Goel, thank you for taking the time to leave such a glowing review for David. We are very lucky to have such an experienced and passionate sales consultant at Wild Walk. I'll make sure he sees your feedback. Have a lovely evening.
5/5
TrustpilotI never thought buying a house will be easy
I never thought buying a house will be so easy. I was just listening to people and was pessimistic until I decided to get in touch with The Lovell to ask what are my chances. They helped me with everything, provided me all the information I need and also recommend me good people to help me to get all the process done.I have been surprised with the team at The Point Lovell Homes by their professionalism and also very pleased with sales executives, specially Olivia Capewell who assisted us through.
We are so pleased to hear that your experience has brought value to you, we will pass on your lovely comments to Olivia. Thank you for choosing Lovell Homes and thank you for your review. Team Lovell
5/5
TrustpilotExcellent sales person.
Very detailed and thorough, providing total reassurance that the property and the purchase process will be professionally managed and completed. Hailey, at the Nar Valley sales office in King’s Lynn was excellent.
Thank you for your positive feedback. I will pass your comments onto Hailey and we look forward to welcoming you into your new home. We are delighted to hear that you are enjoying this process. Thank you for choosing a Lovell Home.Lovell Homes
5/5
TrustpilotAndrew, Lovells contractor
Andrew came round and did just as he promised. He was very helpful and did a great job.
We're happy to hear that the service was helpful and completed to your expectations. Thank you for sharing your positive experience with us!
1/5
TrustpilotA Nightmare Experience with Lovell Partnerships Aftercare
How can you sleep at night knowing the damage and distress you've caused? I hope not soundly.Lovell's aftercare is nothing short of a nightmare. I've endured weeks of unanswered emails, missed appointments, and encounters with staff who have been dismissive, rude, and even abusive.The most egregious issue I've faced is the lack of control over my brand-new underfloor heating system for an agonizing 14 months. It's important to note that this is a new build, and we only received our first bills a year later. Despite repeated complaints, Lovell consistently dismissed my concerns, at times suggesting the problem was imagined. Only when I received excessive bills did they finally acknowledge the fault. Even then, after replacing two out of three faulty thermostats, they refused to take responsibility. I'm still trying to recover the substantial amount I've spent on these bills.I was led to believe that Lovell was a trustworthy company, capable of handling issues that might arise. Unfortunately, that has not been the case. For 20 months, I've faced problems, with Lovell consistently closing my tickets without resolution, leaving me to deal with the fallout alone.I strongly advise anyone considering purchasing from Lovell to think twice. Their aftercare service is a disgrace, and I'm still dealing with the consequences of their negligence.
5/5
TrustpilotPurchase of new property _ Initial meeting
This was the first meeting with Lovell's sales representative. Everything that was required to be done with regards to the purchase of anew home was explained to us. Unfortunately there wasn't a property of the type we are going to purchase available to view. We did have a quick discussion about the fixtures and fittings and that is the subjective of a future meeting.All in all the initial meeting was very good and we felt very relaxed throughout the hole process although it was a lot to take in, looking forward to the next meeting.
Hi Doug, Thank you for your kind review. We look forward to welcoming you to your next meeting on the development. Thank you again, Lovell Homes.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lovell's Howden office has 890 reviews across 1 platform: 890 on Trustpilot (across the whole business).
Lovell Howden is rated 4.1 out of 5 across all 890 reviews.
Lovell Howden, Selby Road, Howden, DN14 7GE.
