Lovell Howden reviews

★★★★★ 1/5

Trustpilot

Lovell - not reputable, not responsible and not recommended!

Roof has been the source of 2 NHBC claims. Finally stripped off completely in March 2020 and properly replaced by a local builder, this time with the roofing felt extended across the top of the ridge to prevent water ingress (basic building standards?). The claim for my walls has run alongside the claim for the roof but has never been resolved because Lovell won't admit to poor design/construction/lack of coping stones on top of the walls to throw off water which has left them saturated and crumbling. Independent report I commissioned (cost £400) was in depth and cited poor building standards and design. Lovell refused to acknowledge until I took to social media. Then I got a phone call, then a visit, then an email to say they still wouldn't accept any responsibility with the parting shot asking me to 'refrain from any more targeted accusations on social media'. Nothing targeted, just a true reflection of my experience. Interestingly, in my research, I discovered that the Technical Building standards for the NHBC have been completely modified regarding the design of the walls in question and, in their own report, it cites that this is due to 'defects' and 'claims' and 'saturation' - all the things I've been saying all backed up by the independent report - yet Lovell refuse to put it right. A multi-million pound company who are happy to ask me to stop posting anything negative on social media but refuse to put right what is now a crumbling wall still not out of the NHBC 'guarantee'. I'm self-employed and if I delivered that kind of work/service, I'd have been out of work 15 years ago! Why aren't they?

Karen · 18 May 2021

★★★★★ 5/5

Trustpilot

Good customer service

Prashant · 24 April 2026

★★★★★ 1/5

Trustpilot

Another review as I’m still going round in circles.

Woodlark Chase - Another review as I’m still going round in circles with Lovell regarding our out of plumb wall. We have been lied to for over a year by the site team and manager that the wall was fine and “won’t go anywhere”. After a year of arguing we finally had someone come out to “asses” the wall and they agreed it was out and needed rectifying. Then silence for months. Other issues also reported including air vents covered by turf, rocks and rubble have still yet to be rectified. Speaking to customer care is like pulling teeth as they just talk around the issue, and nobody will tell me when our brickwork is going to be fixed. I have now involved my local councillors, MP, and contacted local newspapers as I am sick to death of how awful the customer care has been. We’ve now been asked for more photos? I hate to moan on public forums but we have no other options currently.I’d steer clear of the last available house on the development, or make sure it’s thoroughly inspected before buying.

Jordan · 3 May 2023

★★★★★ 5/5

Trustpilot

5 star experience

I have purchased several new build properties over many years. All the developers have been well known and most have provided excellent service. Lovell Homes are new to me but so far they (and in particular) Teresa have been superb and are providing me with an outstanding level of customer service.

Derek · 12 December 2024

★★★★★ 5/5

Trustpilot

Jordan decorator

Jordan the decorator Williams park….. more like hero can’t fault his workmanship and abilities. He’s such a friendly and polite guy, he made me feel so comfortable having him in my home. A true credit to Lovell. If I was to need any decoration work in the future i will be asking for Jordan again! Thanks

MD · 15 September 2024

★★★★★ 5/5

Trustpilot

New owner

Overall experience is excellent and I am happy with the on site customer service,especially Brian the site manager.He’s very helpful and I I commend him for that.

Michael · 22 August 2023

★★★★★ 3/5

Trustpilot

[Resolved] No respect the 14-day cooling off period!

At the beginning, when we were looking for an apartment, every thing was smooth and the staff were helpful. We ended reserving a flat with Lovell on 4th of Feb in 345 Park Place. During the cooling off period, we cancelled the reservation and requested the refund to be processed (which we have legal entitlement for according to the reservation terms and conditions) as we cancelled within the 14 days.It's been over a 45 days now with multiple back and forth. The company is very unresponsive and they keep saying that "they are looking into it".--UPDATE (moved the rating from 1 star to 3 stars)After writing the review, they did get in touch with and resolved the problem very quickly. I have received the refund. Thanks for the help in resolving this.

Yahia · 15 March 2023

★★★★★ 1/5

Trustpilot

Beware

My son moved in to this property it obviously hadn't been passed off and was not up to building regulations no hand rail on stairs , couldn’t have passed air test as 2” gap under back door , walls moved not been screwed down . The lads left on site and in the site office are trying there best to sweep up the mess left behind and are taking most of the flack some of it from me for which I apologise the aim of this review is to point out that those at the top are the problem. This sort of treatment wants bringing up in parliament the building companies are atrocious and getting away with murder and that all the true appalling reviews get pushed to the end look at all reviews before proceeding with this company .

Jill · 10 March 2023

★★★★★ 5/5

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Me and my wife have recently purchased…

Me and my wife have recently purchased a property with Lovells in Rugeley.

Sean · 10 September 2026

★★★★★ 5/5

Trustpilot

Andrew and Tom from the Customer Care Team

Andrew and Tom from the Customer Care Team were extremely friendly and efficient. The quality of finish of their repairs was of an extremely high standard.

Mark · 12 September 2025

★★★★★ 5/5

Trustpilot

Lloyd is very informative attentive

Lloyd is very informative attentive, lot of patience, very thorough with his job and also very knowledgeable and helpful. We are very happy with our experience with Lloyd.

Elpidio · 11 June 2023

★★★★★ 5/5

Trustpilot

Excellent service from patient staff

We recently purchased a house from Lovell with the help of sales executive Jade. With impressive patience and delligence, she answered our endless questions in detail despite her busy work. She showed great understanding of our concerns by sharing the experience from other buyers and how they dealt with their problems. On the day when we did our flooring selection, she even reminded us whether we would like to add a towel hanger in our bathroom, which was the item we inquired a few times when she walked us through the showrooms. It just slipped out of our minds during the selection and she was the only one that remembered it. Her passion at work and her genuine attitude towards customers were definitely two of the reasons why we made our final purchase.

Jess · 6 February 2023

★★★★★ 1/5

Trustpilot

The customer service couldn't be poorer…

The customer service couldn't be poorer if they tried. Where to even start with the issues. We where verbally promised at date of reservation and when we exchanged that there qoukd be on road parking available and if they had to do works we would have written warning. Lie. We have 2 cars and a work van which I don't think is unreasonable. Work van needs to remain near the home as partner does call outs through the nights and weekends. I'm also classed as disabled to note. 3 times now I have come home from work to find the pavement missing and road parking on the 3 closest streets also blocked. This is with 0 notice. They are incredibly belittling to young women. I was 21 when we bought this house and multiple lovell contractors have asked for my mum to sign since she's the owner. Nope it's mine. No one listens and only speaks to my partner. Again only contact him around coming to fix snags yet its my schedule they will be working around. On top if expecting us to be home 24/7 and they can come when ever. Many snags ans lies through this process. You'll only have a 20cm gradient in the garden however it's got more dips and bumps then tubbyland which is great for myself being disabled so cannot use the garden. Regularly ignored and responses taking weeks, customer service phone line are rude and unhelpful. We had a major water leak which left water coming out of our fuse box, they wanted to only send a sparky. No we needed a plumber and a sparky. Could go on and on and on but just don't buy a lovell home. Don't waste your time

Amelia · 3 February 2023

★★★★★ 1/5

Trustpilot

Be cautious when dealing with these…

Be cautious when dealing with these housing developers, they’re only interested in your money and show no regard for customer service or aftercare.I purchased a shared ownership property in August 2024 through Platform Housing, and as a first-time buyer, I admit I was naïve. However, the audacity of these developers is beyond belief. On initial inspection, everything seemed fine, but the real problems emerged after moving in:1.Drainage Issues: Every time the toilet is flushed, the pipes make an incredibly loud clanging noise. Despite having someone inspect it, I was told it’s a manufacturer issue with the toilets, so they refused to fix it.2.Poor Flooring: In the master bedroom, there’s a large square cutout in the floorboards, clearly a quick fix by the builders for some reason. This has resulted in creaky floorboards, which wasn’t noticeable during inspection but became apparent once the furniture was in place.3.Damaged Pavement: There are cracked and poorly repaired tiles and bricks on the pavement.4.Missing kitchen cupboards. The exact replica of my home is opposite and the neighbours kindly allowed me to check out their new home. It was then I realised that the cowboys forgot or consciously did not complete the kitchen installation. I chased and chased and they finally agreed to install these however they installed them incorrectly and do not align with the rest of the kitchen cupboards.5.Heating and Boiler Problems: While these have finally been fixed, it took months of chasing for anyone to take action.Since August, I’ve been trying to get these issues resolved, but nobody has taken responsibility. I’ve been passed from one person to another with no apology or acknowledgment of their failures. I am completely exhausted by this ongoing nightmare.If I could go back, I would avoid Lovell Homes at all costs. A friend of mine with a large social media following has kindly agreed to raise awareness about these substandard practices to warn others about their “cowboy” approach to building homes. I urge you to save your money and buy elsewhere.

Jamie · 14 December 2024

★★★★★ 5/5

Trustpilot

Hyacinth was very helpful

Hyacinth was very helpful, easy going and knowledgeable. She explained the whole process clearly and concisely making the whole experience an absolute breeze to go through

Harpinder · 22 July 2023

★★★★★ 2/5

Trustpilot

Unfortunately nothing went too right…

Unfortunately nothing went too right once we had had our offers accepted (purchasing multiple properties).From the sales side, it's disorganised, hard to get hold of anyone, paperwork missing or not provided. Customer service is a shambles which wouldn't matter so much except for the large amount of "snags" that we have experienced across 8 plots. The Site manager who I was told by others on site is new and learning makes nothing happen and so we are chasing snags for months. I've been made to feel like I'm a inconvenience for raising issues that just shouldn't happen in the first place.These have been a great investment for us so it's a real shame that we have had such a bad experience and would therefore not recommend buying through Lovell's. A positive - the houses themselves, once snags are done, have good curb appeal, good layouts and make lovely homes. Also, Blossomfields as an actual site is a great location.

Isabelle · 16 January 2023

★★★★★ 5/5

Trustpilot

Customer care

It is our 1 year anniversary of moving into our Lovell home at All Saints Green.It has been fantastic having Matt Russell and Mandy Allen on site to keep us up to date with the progress of the site. The communication from them has been fantastic and they have made the move, and settling in process a great experience.

Jackie · 9 June 2024

★★★★★ 5/5

Trustpilot

Friendly, helpful & knowledgeable

The helpfulness and friendliness of Matt & in earlier days - Amanda.We were always made to feel welcome and given time for voicing any concerns.Since moving here the friendliness has continued and it is a pleasure to know that any questions gets answered.The helpfulness and friendliness of Matt, John and Mark are exemplary and a credit to Lovell Homes.

Sheila · 9 June 2024

★★★★★ 5/5

Trustpilot

Extremely helpful!

There was nothing more they could do for us, everything went extremely smoothly. At every opportunity they went above and beyond, really impressed with the service

Mathew · 8 July 2023

★★★★★ 5/5

Trustpilot

Ellie was professional

Ellie was professional, clear & made the whole process very easy

Nikky · 3 June 2024

★★★★★ 1/5

Trustpilot

Sandwell homes contracted Lovell who…

Sandwell homes contracted Lovell who contracted sycamore windows who fitted windows non compliant to building regs. Self certified Fensa. Another window company, builders have said the windows shouldn’t have been fitted without a lintel assessment and lintel replacement. Nobody has any pre installation survey reports. No evidence to say works done is building compliant. Lovell no records. Council blaming Lovell. Say no records. Sycamore Fensa certified blaming Lovell. So all of them passing me onto each other for non existent records. So bad practice no record keeping and even worse breach of building regulations. I’m left with huge bill to rectify their error to replace lintels, bricks, render and internal plaster etc. They are all to blame.

Lj · 28 November 2024

★★★★★ 1/5

Trustpilot

TELBURN WAY SCOTLAND!!! Utter shambles of a company

Utter shambles of a company. Customer care is non existent. Multiple members of staff have given me incorrect information. I am due to complete next week still have no idea if I’m getting my house or not. Works still ongoing. Road outside isn’t even laid. Have been told it isn’t safe to do a home demo until the day we get our keys. They will not send me pictures of inside. Have been advised that the painting will be finished this weekend however I still don’t have a kitchen sink or taps? Dread to think what my property looks like inside. CML/Habitation isn’t getting done till the day before handover making it impossible for my solicitor to get funds from my lender. Lovell homes are setting me up to fail. This full experience of buying my first home has been ruined by the lack of service from Lovell Homes. Clearly taking FTB for a f****** ride! Somehow I was booked in for a home demo 25th November, turn up to be told they have no hard hats so can’t let me in. HOW EMBARRASSING FOR LOVELL?! actual laughable the amount of incompetent staff work for Lovell Scotland

Karen · 18 December 2022

★★★★★ 1/5

Trustpilot

Shocking Customer Care

Still not fixed outstanding major snagging issues after over a year in the house. A snagging list is expected but surely you’d expect all issues to be resolved within the first year. Very poor communication from Customer Care. No one seems to be able to raise a formal complaint for me. They are clearly in no rush to sort anything out. Suspect too busy trying to rush people into unfinished homes before Christmas like they did with us. Suggest prospective buyers read reviews posted following completion rather than at the sales stage as obviously they are very helpful before you buy but once moved in the post-sales care is absolutely shocking. I posted a review previously and the reply they gave was an obvious templated lie. If you are considering buying with Lovell, I’d strongly recommend buying a new build with another builder instead.

Josh · 14 December 2022

★★★★★ 1/5

Trustpilot

5* builder more like 1*

Been in the property 8 months and we still have issues outstanding from when we moved in. Build quality absolutley shocking. We were left with a hole in our downstairs toilet wall for 6 months as they laid flooring over the waste pipe which was sitting above level, causing a lump, they tried to cut the waste pipe to level the floor and there was subsequently a leak. They still havent bothered to fix it and have offered to hide it as they cant be bothered to do the job properly. We also have issues accessing and leaving our house as the door gets jammed, our fridge is bent, there is paint splatters left all over the kitchen side which we can't get off, they have mismeasured the boxed off area around the stairs which means the lounge door won't open fully, instead of fixing the problem they came round with a doorstop, our lounge door hits the door frame, there are knocking noises any time the taps are on in the upstairs bathrooms, our windows get jammed, We have no fence in our rear garden and should of had hedging to screen the property at the rear, they put twigs in. All properties on this development should of had a shed/bike storage installed as per the plans they submitted to the council, they haven't bothered and as such we've had to submit a breach of planning. Oh and our patio floods. Avoid at all costs.

Lauren · 7 December 2022