Trusted Agent profile · Howden
★★★★★
890 reviews across 1 platform
Selby Road, Howden, DN14 7GE
Lovell's office in Howden, at Selby Road, is rated 4.1 out of 5 across 890 reviews on 1 platform.
Every review we hold for the Howden office, from every platform, shown as written. First names only.
5/5
TrustpilotJordan from kings Lynn
Thank you Amy for taking the time to leave a 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Jordan. We have passed your comments on directly to Jordan, who we know will be really happy to read them, and to our customer care team in the region for review. Thank you again Amy.
5/5
TrustpilotWe had a really good experience
We had a really good experience viewing homes that we are now buying. Joanne was extremely professional and helpful and made sure we clearly understood all the paperwork. Beautiful homes and excellent staff. Sue Bayly & Helen Bayly.
Thank you Sue & Helen for leaving us a 5* review. We have passed your feedback onto Jo and we look forward to continuing your Lovell Homes journey with you both.The Lovell Team
5/5
TrustpilotHome buying
Home buyingJill and Ann were most helpful in every way no matter how many times I wanted to view the bungalow they were there, with many cups of tea.I would recommend Lovells a hundred percent for your guidance to buying your new home
5/5
TrustpilotCaroline and the team have been amazing…
Caroline and the team have been amazing throughout our journey so far! Caroline is so nice and accommodating and has been very honest and thorough with every step of the way. She has kept in touch regularly and communicated every update! Couldn’t be happier! Thank you ❤️
Thank you so much for your review, we're glad to hear you've had a great experience with ourselves so far. We'll make sure to pass your kind comments onto Caroline.Thank you again, Lovell Homes.
4/5
TrustpilotOlivia is very thorough
Olivia is very thorough, professional and easily approachable. She is eager and quick to assist with any queries or concerns raised. If she does not have the information to hand she will happily find this out and get back to you as soon as possible.
We are so pleased to hear that your experience has brought value to you, we will pass on your comments on to Olivia. Thank you for choosing Lovell Homes and thank you for your review. Team Lovell
5/5
TrustpilotLovell Homes at The Leeway Hull
Lovell Homes at The Leeway Hull, met with Sales Exec Luke King and Assistant Site Manager Dave Sweeney for a Pre Plaster view of our new home yesterday. What a wonderful surprise this was, We thought it would be chaos on the site, but even with no plaster the house felt like a home. The rooms were spacious and I could see the place had been cleaned out for our visit. We were made to feel special,confident, happy and positive, Luke took our photo with a sold sign on the House which added to the excitement. Another great experience from our first class team. Big thanks for your support.
Hi Susan, Thank you for your lovely review, we're so glad you've had a great experience with ourselves so far. I will make sure to pass your kind comments onto Luke & Dave! We look forward to welcoming you into your new home! Thank you again,Lovell Homes.
4/5
TrustpilotWe really love our Lovell Home …
We really love our Lovell Home having moved in at the end of May. There have not been any real catastophes or nightmares to report, but there have of course been some snagging issues to resolve - which is only to be expected. All the staff, (both on site and also remotely) have been very good and have done their best to resolve any issues as quickly as possible. Unfortunately there seems to be a bit of a "disconnect" between the on site staff, and Customer Services - which does not help when trying to find out who best to speak to. However, patience is the key, and despite some frustration, Customer Services and Site managers have been very approachable and friendly in trying to get things sorted, which indeed they have.All in all, very pleased with our new home and the way things have gone and been handled.
Thank you for leaving us a review and your feedback Janice. We are really pleased to hear that you are happy in your new Lovell Home.We have passed your comments onto the team, who will all be really pleased to read them.The Lovell Team
5/5
TrustpilotBest customer service you could ask for
Jo and Matt at Wymondham are the loveliest people. They couldn't do enough for me. I visited the show house for the property I was purchasing numerous times and they didn't mind at all. They went out of their way so I could get a viewing of my property.It was close to my birthday when I came to pick my inspirations and they got me a card, cakes and balloon, which I found so thoughtful. Honestly the best customer service you could ask for.
Thank you Kirsty for your wonderful 5* review of William's Park at Wymondham. We hope that you had a wonderful birthday & are very happy in your new home.We have passed your comments on directly to Jo & Matt at William's Park and they will be thrilled to read them.The Lovell Team
5/5
TrustpilotWilliam’s Park, Wymondham
We have been in our new home now on Williams Park, Wymondham for three months now and can’t praise Lovell enough. Matt and Jo in the sales office have been amazing from start to finish. They’ve been consistently friendly and helpful. They have always gone above and beyond to keep us informed at every stage of the house build, given us really helpful advice throughout and have always been there to answer any questions we have had. Also since moving in, their customer care has continued to be outstanding. Jo has always been on hand to give really helpful advice and tips and Matt has come round regularly to have a quick chat and check in and ensure that everything is ok. Together, they have really looked after us throughout the whole process. Also, Dan the assistant site manager has been brilliant. He has gone above and beyond to ensure that any snags and problems are looked into and dealt with and chased up as a matter of priority and regularly checks in to ensure that these things are being done and being done to our satisfaction. We feel really fortunate to have such a lovely new home whilst having had such brilliant and friendly service from all the staff onsite at Lovell.
Thank you so very much for your 5* review, and for sharing your new home buying experience with Lovell Homes. We're so thrilled to hear how happy you are in your lovely new home.We have passed your comments on directly to Jo & Matt, Dan, and the customer care team who will certainly be really pleased to read them.The Lovell Team
5/5
TrustpilotVery happy first time buyers
We first enquired about the Saddlers Grange estate back in March/April time of 2022, we were looked after by Jade who was amazing from start to finish throughout the whole process. Whenever we had any questions, the contact was consistent and Jade helped us to understand everything every step of the way. We had trouble with our solicitors towards the end of the process near contract exchange and Lovell intervened to help. They went above and beyond to get the issues resolved ready for completion on time and without their help, we would have been delayed further. We have just completed and handed over a month ago now and we couldn’t fault Lovell or anyone we have dealt with along the way. Site manager Alex, his team who have helped finish off correcting the snagging list and Honor who helped us towards the end with the exchange. Lovell customer service and their aftercare has been excellent, we would recommended them to anyone and everyone. Very happy customers!
Hi Anna, Thank you for your lovely review! I will make sure to pass your kind comments onto our Saddlers Grange team.Thank you again, Lovell Homes
5/5
TrustpilotVery informative regarding the sale of…
Very informative regarding the sale of my house. Everything was explained well . This was my first time buying a house so I very anxious and apprehensive to what was going to happen .
Thank you for your 5* review Audrey. We have passed your comments on directly to Jo & Matt at William's Park in Wymondham and look forward to continuing on your new Lovell Home journey with you. The Lovell Team
5/5
TrustpilotJordan has been fantastic
Jordan has been fantastic! On time, got the work done with no issues. Very professional! True asset to Lovell Homes.
Thank you Kailum for leaving a lovely 5* review of your experience with Jordan from the customer care team at Bowlers Green in Hopton on Sea.It's wonderful to read your comments and we have passed them on directly to Jordan, who we know will be very happy to read them.Thank you again Kailum!The Lovell Team.
5/5
TrustpilotMatt made buying our new home a pleasure
Matt made buying our new home a pleasure,We are relocating from south yorkshire So having Matt working with our daughter .who is local made the all process seamless.
Thank you Charles for leaving a 5* review of your experience buying a new home at William's Park in Wymondham. We're thrilled to hear that Matt has made buying your new home a pleasure, and hope that everything goes well with your relocation.We have passed your comments on to Matt at William's Park, who we know will be really pleased to read them.Thank you again Charles and we look forward to continuing on your new Lovell Home journey with you. The Lovell Team
1/5
TrustpilotPoor customer service
Poor customer service. Complete lack of support. Extremely slow to respond if at all. Poor workmanship by contractors, very little responsibility taken for same. Snagging list expected with a new home but didn’t expect to need a complete new kitchen due to poor workmanship. Still waiting for news on same. Painting of poor quality, plasterwork even worse. No pride whatsoever taken in handling over a new home for which we paid £500k plus. We cleaned most ourselves. Outright lies told by sales rep. Overall a shocking experience. From someone who’s bought a batter home in the past.
Hi David, Thank you for leaving a review and we are sorry to hear about your experience with your new home. Please feel assured we have passed this onto the relevant teams to look into further. Kind Regards, Lovell Homes.
1/5
TrustpilotOk I bought through Lovell just u see 4…
Ok I bought through Lovell just under 4 years ago in Weston keepers gate, buyers beware we have not only had roofs sorted, insulation not fitted, and now when I email customer service after some advise they don’t even bother emailing you back.Rude, money grabbing clowns who have no ideal on how to build fit for purpose houses. Try other builders before buying with these
Thank you for your review. We are sorry to read this and that you continue to be unhappy due to outstanding issues. Please can you provide us with further contact details so we can respond to your complaint accordingly? We look forward to hearing from you. You can email directly on marketing.wales@lovell.co.uk. Kind regards, Lovell Homes.
5/5
TrustpilotJade and Caroline were very helpful
Jade and Caroline were very helpful. They help us solve lots of problem for purchasing the house. We really appreciate their services and recommend. Thanks for all of them.
Thank you for your lovely comments. I have passed these on to the team and they are delighted. Many Thanks The Lovell Homes Team
5/5
TrustpilotAmazing
Our sales point of contact Mr Les Miles who works for Ashtons has in depth knowledge of each and every aspect of the new build homes by Lovell. Lovells have been responding to each and every small question or any concerns we had quite speedily. It is great for a first time buyer when the developer upfront shares each and every minutest details
Thank you for your positive review which we will pass on to Les, it is really appreciated and we look forward to welcoming you to your new home soon. Regards, Lovell London
5/5
TrustpilotI love my new home
I love my new home, it’s perfect and I really like the development, it honestly feels like a whole other town/place, Christine from the sales team is an absolute gem, and helped make the whole process smoother and did her best to ensure I could complete and move in within 4 weeks.I did get a snagging survey done and there were a few minor issues as expected, all totally fixable and Lovell are more than happy to resolve any issues. if you’re on the fence I highly recommend!
Hello,Thank you for your lovely review, we are glad Christine was very supportive during this special time. We will ensure to pass on your comments to Christine and the team.Kindest RegardsLovell Homes
5/5
TrustpilotI can’t speak highly enough of both…
I can’t speak highly enough of both Matt and Jo, from the start of my journey when I walked into there sales office to finally picking up my keys to my new home , there care and attention has been best in class, they left no stone unturned and helped me beyond my expectations, Even after moving into my home, nothing is a problem and will help without any questions Fantastic people, fantastic professionals,
Hi Sean,Thank you so much for taking the time to leave such a positive review for Jo and Matt at William’s Park.We think they both offer exceptional customer service, so it fabulous to know customers like you feel the same.Enjoy living in your new Lovell home.The Lovell Team
5/5
TrustpilotExcellent experience.
Excellent experience.All instructions are clear and precise and the Sales Team, particularly Angie, are excellent. It's a pleasure to work with Lovells in what is an extremely stressful time
Hello SaraThank you for such a lovely review for Angie, we are glad she was able to help you through the process of buying your new home! We will ensure to pass on your comments to the Angie and the team.Kindest RegardsLovell Homes
4/5
TrustpilotOn the whole the snagging issues are…
On the whole the snagging issues are being dealt with fairly quickly. However, there's one or two major issues that are really taking some time. Tom came today for the second time to rub down and paint the areas he had put right previously. A very hard worker, very professional and told me everything that had been done. Very pleasing work, Tom. Thank you.
Thank you Sue for leaving a 4* review for the work which was carried out on your home at William's Park in Wymondham.It's great to read your comments on the service which you received and the quality of work carried out. We have passed your comments on directly to Tom and to our customer care team in the region, who we know will be really happy to read them.Thank you again Sue, we hope that you are very happy in your new Lovell Home!The Lovell Team
5/5
TrustpilotVery friendly sales team
Very friendly sales team. Jeff was excellent at explaining things and subsequent questions were all answered swiftly making the buying process simple, easy and straightforward!Thanks Amanda for the video, very helpful!Thanks Jeff.
Thank you so much for your lovely review. i have passed your thanks on to the team, and they are delighted. Many Thanks Lovell Homes Team
1/5
TrustpilotLovell avoid fixing snags.
Service was excellent up until the point of moving in. That's when it all went downhill. They are very slow to address snags and some snags are point blank ignored. Their contractor damaged my worktop within the first 2 weeks of me moving in and now 9 months later it has still not been fixed despite countless emails and phone calls to customer services. When I pointed out damaged tiles I was told they don't have them anymore (despite lovell advertising them in their showroom), and I suspect summer will be long gone before they finally fix my garden. I get the impression that they are only willing to fix cheap snags and try to avoid fixing the expensive ones. The site manager is a nice chap but he is clearly busy with completing houses, Lovell should have a separate system for addressing snags. No customer should have to constantly chase for snags to be fixed, it is awkward and frustrating. Worst builder we have ever experienced in terms of snags.
Hello Charlotte,We are sorry to hear about the issues you are having. Please feel assured we have taken your comments seriously and have passed this on to our Customer Service team. Someone should be in contact today.Kind RegardsLovell Homes
5/5
TrustpilotProperty is just what I’m looking for…
Property is just what I’m looking for and your wonderful staff member Olivia has been so helpful and friendly , and has explained everything clearly and showing us plans of my future home 😊
Hello,Thank you for your review, we are happy you have received great service from Olivia, we will ensure your comments are passed on to her and the team.Kindest RegardsLovell Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lovell's Howden office has 890 reviews across 1 platform: 890 on Trustpilot (across the whole business).
Lovell Howden is rated 4.1 out of 5 across all 890 reviews.
Lovell Howden, Selby Road, Howden, DN14 7GE.
