Harron Homes Howden reviews

★★★★★ 1/5

Trustpilot

High Gables, Pocklington - Great Expectations, a Greater Disappointment

To summarise our experience with the Harron Homes High Gables site, it has been nothing short of horrific. Filled with lies, deceit and a house which has over 300 snags. Myself and my partner now find ourselves wishing we had gone to other developments nearby. Buying our first home made us so happy but we can safely say that experience has been well and truly ruined.The sales reps were helpful on a whole when we reserved our house and kept us up to date as completion neared. Ellie, has been brilliant throughout all of this. We used Harron Homes' recommended mortgage brokers and solicitors. RSC New Homes as mortgage broker, who we found to be fantastic and would 100% recommend to anyone. Rhodes and Walker Solicitors who we found to be that awful we actually considered pulling out altogether.We went to complete the home demo on Wednesday 16th December. What we found at a quick glance was a very dirty and poorly finished house. We were assured there were tradesmen due to come into the house later that day and the following morning a team of cleaners were booked in to do our 'Sparkle Clean' of the property.The 17th of December came and we went to collect our keys after the exchange of our deposit. We found that no tradesmen had been near our property and the assistant site manager advised us that the booking for the cleaners had been forgotten so they hadn't been booked in! The assistant site manager did advise us, however, we could have a clean whenever we wanted we just had to let them know. Looking back, we should have refused to complete on the house but this is our first home, we were ecstatic and ultimately, we needed somewhere to live so we moved in. The staff told us they would complete the 48-hour check up call, where we could raise any snags, on Monday 21st December as there were no staff on site over the weekend. They were very apologetic the work and cleaning had not been done and promised us the world and more. We were over the moon, a luxury 4 bedroom house was ours.As we got our stuff moved in, we noticed more and more issues. We got suspicious and decided to dedicate some time to looking closely at our house. What we found was more than 300 snags across our house, with the heavy majority being cosmetic so luckily, not as serious as they could have been. We were shocked. A 'luxury' home that was everything but luxury. Ranging from walls that have not been painted, incorrect flooring laid, floorboards poorly fitted, walls with holes in them or chunks missing out of them and just about every skirting board in the house visibly damaged. It was okay though because we could raise all of this on our check-up visit. Monday 21st December came around. The Assistant Site Manager rang us to tell us that as of this day, Harron Homes would not be allowing tradesmen to enter homes until further notice due to COVID. We were miffed. Yes, there is a pandemic but no restrictions in our area had changed and other companies were still fine to come in to our house to do other work for us. Anyways, we done some digging and found Harron Homes knew in July no one would be entering our homes. Unfortunately, not one person told us at all and had we known this, it would have made us act differently when completing on the house. We took this to Harron and they denied all knowledge on a site level of this and sent a very questionable document they had received from their senior management advising them the ban on tradesmen entering homes was enforced from 21st December. I then spoke to a member of senior management who confirmed that no one was entering homes from as far back as July. It all didn't correlate with what each person was saying, very suspicious. We took this back up with site management which prompted a rather unprofessional, angrily toned phone call to my partner. We are also still waiting for the 'sparkle team' to arrive. Running parallel to this, we had the issue of the internet. On moving in, the site management informed us the internet was not set up yet as BT had not attended to complete their side of the work and it would only be a maximum of 2 weeks. It has now transpires that Harron have not installed any cables to allow us to get internet. We now have no date for getting internet installed in our homes. This also affects the footpath outside our home and the NHBC required this to be done by end of January 2021. My recommendation to Harron; take pride in your so called luxury product and don't lie to your customers.My recommendation to anyone moving in to a Harron Home on this estate, or any other estate, check the home thoroughly before moving in.My recommendation to anyone thinking of moving in to a home on the High Gables site; don't. There's a Bellway across the road...

Joe · 27 January 2021

★★★★★ 1/5

Trustpilot

Harron homes where do I start!!

Harron homes where do I start!!! When I signed up for the house I was sent an email offering me chocolates for a excellent review on trust pilot (bribery), the lady was very nice so I did it for her, no chocolates appeared! Then oh Covid doesn’t matter you can still move into your house and they pushed pushed and pushed causing me more stress and anxiety than I can even begin to explain in words. I completed just to make them happy even though I was not ready to complete. They promised the house was fully completed and there was nothing wrong. The faults are endless and nobody but nobody is interested you can not contact them by phone and they simply do not reply to emails. I have spend over £300k on a house and never received such bad after service in my entire life! Shocking and stressful just does not explain it!I have emailed you and you DO NOT reply, this is my point!

Nikki · 24 January 2021

★★★★★ 5/5

Trustpilot

Reserved plot today at Highfield Manor

Reserved plot today at Highfield Manor, Fixby. Special thanks to Jane who has gone the extra mile to help and provided excellent customer service and assistance. Can’t wait to move in!

Jane · 8 April 2021

★★★★★ 1/5

Trustpilot

Brilliant experience, amazing home! Shame about the follow through

From our reservation to full completion and collection of our keys, this journey with Harron homes has been very memorableConstantly kept in the loop with updates on house legalities, issues with the house that needed to be done before collection of keys where chased and completed well in advanceHome demo gave us a chance to tour our home and see the house in detail, the sale rep even pointed out issues for us that needed to be highlighted on the snagging list that we initially placed on the demo paperworkSite manager took us through the entire house on the demo, showed us everything we needed to see to operate the house effectively. Site manager also chased jobs personally to get the house ready for completion day, a follow up visit to the house has now been booked in to review our snagg list and get the jobs completed within due time scales Sales rep has been absolutely wonderful, follow up calls, chasing jobs, getting house in shape, making sure legals are on point to ensure we had our home completion done on time We are entirely happy with the house, the experience and would recommend to anyone buying a new home to go with Harron HomesUPDATE: Well it all seemed well until you look closer of the build quality, not to mention the customer service, once the site is done that is it your on your own, not happy that we have been left with no response from head office to get current issues fixed. Not happy with the way Harron (Barron) Homes looks after its customers, aftercare is rubbish

Thomas · 13 January 2021

★★★★★ 5/5

Trustpilot

The Grange Worksop

We were interested in a 4 bedroom property at the Grange and arranged to visit the development and view the show home. We were met by a very professional and friendly Jo, who diligently took our temperature/contact details re the Covid protocols. Unfortunately the ground floor area of the show home we viewed (the one we could afford) was too small for our needs (having a 16 year old) and I had concerns about the size of the shower unit in the en-suite (my husband is over 6ft). We were however interested in the larger (Windsor) 4 bedroom property. Jo suggested that we may be able to part-exchange our home and gave contacts for us to be pre-qualified. Once that we completed, 3 local estate agents contacted us to arrange valuation, a very easy process. In the meantime, we arranged to visit another development which had the Windsor show home. Within a few days the part-exchange offer was received, one which I believe to be a favourable (to us) offer. Unfortunately, on viewing the Windsor show home, there were a few items that we felt we couldn’t compromise on: 1) the shower in the bathroom was tiny, it would have been better for an over bath shower and for a cupboard (to house towels etc) in the area housing the shower cubicle. 2) the shower cubicle in the en-suite was a little larger but not large enough for us (I do get a little claustrophobic)! Although we didn’t go ahead with the purchase/part-exchange, I do have to thank Jo for all her help and advice. If we come in to some money we would be back to purchase the Warkworth!

Mrs · 11 January 2021

★★★★★ 1/5

Trustpilot

SHOCKING!

We have been in our property three years. We live on Eden Brooke Vale. We have a list of outstanding defects. Harron Homes haven't been helpful throughout and nothing has been rectified! The bedroom above the garage isn't insulated and requires an electric heater to warm it! In a brand new home is unacceptable. You can see the floor joists coming through the ceiling in the living room. The plaster works is shocking! The heating isn't wired up correctly the list goes on and on... DO NOT BUY from Harron Homes. The LABC will be informed to try and get these issues resolved.

Daisy · 8 January 2021

★★★★★ 1/5

Trustpilot

My biggest mistake

We purchased what was supposed to be a lovely family home in the summer of 2020 but has turned into a nightmare. If you thought COVID was bad then stay away from Harron homes. Some of the customer care we have received from the site manager and the customer service manager are “ you get what you pay for” and “ if it was a £20 gesture I could help” . The site manager agreed to move the fence that is not put up correctly and then denied this on a telephone with myself and the customer service manager. A small selection of the problems we are having are( Harron homes have had 6 months to fix or at least plan to fix most of these issues) - internal walls not level by 50mm- damp walls to bedrooms and garage- cylinder leaked -garden fence put up incorrectly -different coloured cement used across the house. - damp proofing course lower than ground level or just level. Should be 150mm above ground level - heating system wired wrong. Downstairs controls upstairs and visa versa. - shower tray has a hole in it.-brick work out of line - smashed bricks- loose brick - windows not fitted correctly - vents not sealed - external walls not level to the garage- electric sockets not in correct place - radiators damaged - roof tiles lose - all hinges painted over - front door not level - holes in bricks to double doors - woodwork to doors split -changed corbelling to plastic and did not state this at any point. Show homes had brick corbelling) (And much much more) Hopefully I can write a better review like my wife did if all these issues and the rest are resolved satisfactorily ( my wife wrote a good review as Harron homes give you a box if chocolates if you do. I am guessing this is why they have some good reviews) As I said hopefully I can write a good review in the near future.

Dan · 2 January 2021

★★★★★ 5/5

Trustpilot

Shipley Lakeside, Derbyshire

Shipley Lakeside We are at the very early stage of buying our home but the friendly, knowledgable site sales staff, Charlotte and Amanda, have been extremely helpful and it's been a pleasure talking with them and getting the buying process underway. They've arranged for us to meet the site manager and we're not sure you're offered that opportunity by other builders. We can't wait to move into our new home.

Ann · 22 August 2022

★★★★★ 5/5

Trustpilot

Beautiful homes

We been to harron homes at Shipley lakeside, what lovely people Sarah and Charlotte are, made us feel welcomed as soon as we walked through the doors, lovely atmosphere and beautiful show homes, we have reserved our new home today and looking forward to working with Sarah and Charlotte more. Thankyou for helping us pick our forever home Mark & katrina

Katrina · 24 June 2023

★★★★★ 5/5

Trustpilot

Professional and welcoming

The advisor was welcoming and informative about what types of properties would be available to suit our needs. She took a genuine interest in our circumstances. She promised to follow up on our visit with a phone call in a few weeks time and invited us to the forthcoming open day.

Karen · 19 February 2024

★★★★★ 1/5

Trustpilot

Think long and hard before you commit!!!

23/11/2020 - Another update, thankfully Trustpilot managed to reinstate my review. Before you read mine, do note how almost all the newer ones are conveniently all 5 star, something we might have ventured to giving them prior to moving in, I'll be real interested to re-read the updated versions of the recent wonderful reviewers, especially after getting the keys....I seriously doubt it. Been in our house nearly a year now, have yet to have anything fixed or resolved within that period. Whilst I appreciate there has been restrictions with the Covid situation, the site has been fully open the whole time pretty much, and again now with the second lock-down. Customer Services either do not have the team or support needed, they either fail to reply or just say they are too busy (have emails to that effect). The site itself is lovely, we are however about to receive our 8th site manager, that should say it all, we thankfully have only been through two in our time there. The workers are all self employed, so there is no accountability, so when you finally get the keys, there is nobody to fix the numerous issues. All the houses in our Close are suffering with inadequate insulation for those with rooms above the garages. When you buy a new house, you expect it to be warm, ours is unbearable in certain areas. Building control have visited and said they have not worked to the correct specifications, and not just with the insulation, wrong boilers fitted too. Our whole house needs to be decorated, the last site manager said there was at least two to four weeks work in that area alone. Harron now have the sales team working and on-site workers too, but are refusing to look and solve the issues with the houses already completed, using the Covid excuse to suit their specific needs, if it was for the care of their staff, why are they open to sell houses and still build them? Seriously do read the reviews if looking to purchase and think twice, have a close look at the finishing on "Luxury Houses", I honestly wished I had....shocking and could not care a less when they have your money and purchase. Update 05/11/2020 - No mail sent by Harron or Trustpilot despite the indication below, after reviewing other negative comments, could not help to notice all receive the same response, they don't know who you are, surely we can't all be ghost buyers, and all positive comments be real? - Further Update 09/11/2020, failing to see why the review is being investigated, hopefully it is to look into the situation with Harron Homes and their sub-standard work, and the fact they appear to not know their customers when they offer a negative review, strange that, they certainly have my email address used here and have taken money from me for the house, so absolutely have my details. My review is arguably more than fair, or better than it could or should have been.

Chris · 23 November 2020

★★★★★ 1/5

Trustpilot

terrible customer service after sale…

terrible customer service after sale house is a massive disappointment, build quality is pathetic we have been waiting for many many defects to be rectified sins 3 weeks before we moved in on the 25th of August when there was no covid restrictions in place anyone thinking of buying on hokley croft please feel free to come and visit our new house and see what I am talking about and by the way there are at least 5 houses on our street that are in the same or worst situation dont be fooled come and speak to residents to get the true situation there may be happy customers on hokley croft but I am yet to meet one

James · 20 November 2020

★★★★★ 5/5

Trustpilot

Just about to move into my new home at…

Just about to move into my new home at the Grange , shireoaks , jo has been amazing from start to finish and gone above and beyond everything for me right from my early bird reservation , to helping me with my choices and keeping me updated on the build, , she’s made the journey so lovely and exciting for me .. Thank you jo . Todd couldn’t have been any more helpful too on my visits and putting my mind at ease on everything... I cannot praise you all enough

Claire · 17 November 2020

★★★★★ 5/5

Trustpilot

Great work from Harron

Harron homes offer excellent customer service through the purchasing process. The Mansfield team have been great and welcoming as well as very responsive. Delighted with the customer service provided by Sales executive Alistair. He kept us up to date with everything and when things were delayed due to COVID he would be on the case straight away. Paul, the site manager has been excellent, very knowledgeable, and very professional, explained things clearly, and patiently answered our questions. We are looking forward to moving in. Thanks so much

Adrian · 28 October 2020

★★★★★ 5/5

Trustpilot

2 months on...

We have been in our Harron Home for 2 months now and feel so settled and happy! We had brilliant service from start to finish in the sales office (Alistair), he was extremely helpful and patient with our awkward sale and chain throughout covid and was always an email or phone call away when we needed his advice. We have also received excellent customer care throughout our snagging/moving in process from Chris the deputy site manager. He has been quick to organise and resolve any snags or issues for us which has made us feel reassured and looked after even after we’d moved in. We can’t recommend the Forest Reach estate enough, the team are brilliant!

Kirsty · 25 October 2020

★★★★★ 3/5

Trustpilot

Amberwood chase,

Amberwood chase,Purchased my new house and same, pushed n pushed by them to complete the purchasing and they forgot to order my flooring and I'm end up in a house with no flooring done n need to rent a accommodation myself for 10 days n Harrons didn't pay anything for it. Family bath room didn't come with shower but no one telling me before purchasing or I will get it fitted before. What's a joke with a new 4bedrooms house and family bathroom with no shower!!! These 3stars is definitely not for Harrons but is for their site assistant manager, Ivan, he is an extra credit to Harrons, helping everyone here to sort out their problems and very responsible and he is only the one to make sure job done properly at the site. Think Harrons need to know, they have a very good staff here to save their bad reputation.

Jessica · 19 October 2020

★★★★★ 4/5

Trustpilot

hi I love my Harron home and I am…

hi I love my Harron home and I am really pleased with the way they have dealt with all my snagging issues so far. How ever they are now building opposite me on Airfield Way and the mud on the road is dreadful. They are making very little effort to clear it up during the day and it's very difficult trying to keep it out the house. Crossing the road is very hard with children and they bring so much mud in on their feet etc. Not happy with the builders and the continued mess. Please clean up the mess.

Paula · 16 October 2020

★★★★★ 1/5

Trustpilot

Unfinished home

Thanks for taking the time to write a response Harron Homes and acknowledging our issues. Could you advise when customer services will contact us to arrange for our snags to be completed. Your response is poor as we are still awaiting to be contacted and emails are being ignored. We’ve been waiting 8 months now and we would appreciate some action from you to complete our home!!Possibly the worst company I’ve ever had to deal with. We thought we were purchasing a luxury family home unfortunately that isn’t what we received. We waited months for the house to be ready for us to move into. Completion dates kept getting pushed back for no real reason except bad site management. This meant we had to apply for three different mortgages as the offers only last for 6 months until they have to be renewed. Harron refused to let us visit site and look at the house. We never had any accurate step by step build updates and the Site Manager refused to meet with us until 3 weeks before we moved in. At this meeting we realised that the build quality wasn’t what we expected and miles away from the show homes we had viewed. Some of our optional extras hadn’t been fitted and they really did have a lot of work to get the home finished ready for our completion date. Unfortunately they didn’t manage to get the house completed fully but we were ordered by Harron and told that we were under contract with them and had to move in. The real reason for this was that we were at our long stop date which meant any further delay would mean they would need to pay us compensation or we could walk away from the purchase and they would need to pay us compensation for being in breach of contract. They of course didn’t want to do that! We did part exchange on our old property and they left the buyers for our old home who had children with no fixed abode for 8 months. They were unable to rent anywhere as Harron would not communicate a realistic date for completion of our new home so they knew what they could take on from a rent perspective. Harron just kept delaying 3-4 weeks at a time. These buyer were unable to get any communication from Harron and on several occasions I had to ask someone at Harron to give them a call. It was a horrendous situation. Many months later and we still don’t have our snags or home completed. We have had no communication as to when we should expect these to be addressed. We’ve only had around 5 snags completed and have nearly 100 outstanding. We’ve had to address some issues ourselves as with young children some of the snags were just unsafe to leave. We’ve spent around £2000 on remedial work that was unexpected when purchasing a brand new home. Customer Services don’t call you back or answer emails and the Site Manager just directs you to Customer Services as we are no longer his problem. I’m now in a situation where I’m not sure what we should do as Harron are making no effort to complete our home. I think they hope we give up and sort out the issues ourselves. I’ve heard of other customers putting things on social media, camping out near the show homes or putting banners up outside their homes warning potential customers off. Maybe we need to take legal action as if we continue to get no communication, I don’t know what other option we have. If Harron read this review please contact us to arrange for the work to be completed on our home and our extras to be fitted correctly. Thanks!

CSM · 12 October 2020

★★★★★ 5/5

Trustpilot

York Vale - Howden

We purchased in November 2019 with completion estimated for March 2020. We completed without any major hold ups in April which, given the current pandemic we were impressed with.Communication throughout the process was good, we did have to chase etc a few times but always received the answers we needed from a member of the team.Since moving in, we have had a few snagging issues. Understandably, there have been delays due to current restrictions however, we have been very happy so far. Things that were able to be sorted whilst restrictions were in place have been, and things are picking up a lot in recent weeks. The issues that we have had are nothing major that would lead us to not recommend Harron Homes, with new houses these things are to be expected.We love our new home and are looking forward to seeing the development grow.

Ben · 12 October 2020

★★★★★ 5/5

Trustpilot

Our "Forever" Home

We have been in our new Harron Home for almost a week and we only have praise for the fantastic build, the marvelous company and the brilliant staff who have guided us through the process and built our dream home. We reserved our new home back in February, when it was just a slab of concrete, and Debbie and Jacquie from the Oakland's Heath development sales office were brilliant. They communicated with us throughout the build process, listened to any concerns we had, put our minds at rest, and offered loads of advice and support.As the build progressed, the site team, Mark and Jason, have been looking after all the details to make sure our home was built to the highest possible standard. They noticed a few snags and got them sorted before moving day. We have since spotted a couple of very minor things that you wouldn't notice if you didn't live in, and I have every confidence they will be sorted out very quickly. Managers Amanda and David from head office also deserve a mention. We didn't have much direct contact with them, but they were brilliant and reassuring when we did. Finally, the team of tradespeople working on site are lovely & courteous. Always happy to see you, very professional, and good at what they do.We are living in our dream "forever" home, and I couldn't be more grateful for everything the Harron team have done for us.

Mrs · 11 October 2020

★★★★★ 5/5

Trustpilot

From the moment we reserved the house

From the moment we reserved the house, We felt welcome and at ease due to any questions we had we answered in reasonable time, They also tendered too any problems to the house which were very miniscule when we moved in almost immediately after we had spoken too either the members of the office team or members of site, who are all very approachable and happy to help whatever the question.The house itself is perfect and was ready for us to move straight in.Thank you to everybody at York Vale Gardens Ellie & Cameron

Ellie · 11 October 2020

★★★★★ 5/5

Trustpilot

Our New Harron Home

We are due to move into our new Harron Home at the Brierley Heath development in a few weeks time. From the start we have been kept up to date with the build, with regular information and photo updates. This has been very helpful for us as we are re-locating, so do not live close to the development to check the progress ourselves. The Customer Service received from Julie, the Sales Executive, has been excellent. She has handled and answered all our queries promptly and on meeting Adie, the Site Manager, we found him very informative and helpful too. Considering the issues and delays caused by Covid-19 we are very happy with how quickly our build has progressed and are very much looking forward to finally moving into our new home!

Clare · 29 September 2020

★★★★★ 5/5

Trustpilot

Beautiful Show Home

The Dustanburgh Shoshone at Victoria heights is stunning. Excellent customer service and experience from Harron. Especially Jacquie.

Lorraine · 21 January 2023

★★★★★ 5/5

Trustpilot

Getting excited, days until we move in to our new home.

In the final stages of buying our new family home with Harron Homes, Forest Reach estate. So far all going very well. Alistair who runs the sales office there has been brilliant from the day we walked in for information to date, always happy to take calls or emails with any queries we have even if some of them seem silly questions he is always happy to answer. Site manager seems a really nice a helpful guy, I believe both will be there for us if we experience any issues once moved in but we have no doubt all will be great. Yes we shall expect minor issues due to drying out and shrinkage, this is expected from a new build. Once we have moved in and settled we shall leave another review.

Martin · 13 September 2020