Harron Homes Howden reviews

★★★★★ 5/5

Trustpilot

From start to finish our experience has been excellent.

From start to finish our experience of buying a home with Harron has been excellent. After reading some of the reviews on this platform we had our reservations but we’ve been really happy with everything, from the quality of the build to the help from the sales executive Ann and the site managers the whole process has been really easy and just what you would want when buying a new home. I would definitely recommend Harron to family and friends.

Jamie · 27 March 2021

★★★★★ 1/5

Trustpilot

My worse experience buying a house from…

My worse experience buying a house from harron homes, they just want money off you and after that they don’t care if you are having any issues and it can be from a minor issue to massive issue like roof leaking. 9 months since moved in still having problem after problem but nothing gets sorted

Farooq · 24 December 2023

★★★★★ 1/5

Trustpilot

Morally Bankrupt. Going to the press!

I have just had the unfortunate experience of seeing, first hand, how Harron Homes operates. A site director bullying and insulting a resident literally at the end of their tether dealing with a whole host of issues. Doing so with zero empathy and zero professionalism. Disgusted to say the least.Additional (19/3) I have sent details to Harron about who they need to talk to. Primarily the site manager at Dunsville - Doncaster. I have suggested they look at the deplorable email response by a supposed professional. I have also confirmed I have a direct link to customer experience.Additional (22/3/21 5pm) After sending details of who Harron need to speak to and where they need to investigate, amazingly nothing further.

Dave · 22 March 2021

★★★★★ 5/5

Trustpilot

We are very pleased with our new home

We are very pleased with our new home. The sales staff (Caroline & Angie) have been brilliant. Nothing was ever too much trouble and they were always at the end of the phone or email with our endless questions and queries!Having completed in Feb 21 we are impressed with the way that the site manager has dealt with our few minor snags. He has been very accommodating and understanding also. This was our first experience of buying a new build property and overall we found it straightforward.We would recommend Harron Homes to friends and family!

Nicola · 22 March 2021

★★★★★ 5/5

Trustpilot

Great experience so far at Heritage…

Great experience so far at Heritage Green Chesterfield, plot now reserved thanks to Matt’s patience and guidance.Other sites have been very welcoming when looking the show homes too.

Hania · 17 December 2021

★★★★★ 1/5

Trustpilot

Distress to disabled child acceptable

I have had a site manager basically tell me he's not responding for distress caused to a disabled child during their construction then told me to have a nice day in writing too. Buy from someone more reputable I can't even get an email to Noel Evans so hope this is seen by them and action taken as it's my only hope. I have been asked for a reference number which I don't have not bought a house victim of disability discrimination by a site manager not even discussing possible alternatives email sent to southyorkshire office where they can reply to me

Jill · 19 March 2021

★★★★★ 5/5

Trustpilot

I encountered a wonderful Sales…

I encountered a wonderful Sales Executive by the name of Julia Portington. She was super helpful and provided all the necessary information we needed about the homes we showed interest in. Her experience and knowledge in the market came to bear and this gave us assurance in choosing Harron Homes. Looking forward to getting a new home with this development company!Paul

Paul · 25 July 2023

★★★★★ 1/5

Trustpilot

Think Twice!

We moved into our dream home in March last year and were initially impressed with the excellent customer care provided by the sales people, only for this to be short lived. We moved into our property as lock down began and expected that their would be delays, we didn't pester or complain about the lack of contact as we knew the situation was difficult. However one year on and we still haven't had any contact with anyone from the company regarding the snagging that needs doing such as; toilet window sill being smashed and the spotlight never working in the kitchen, not much to complain about really. I have spoken to two site managers who have had no interest in the fact that we have never had anyone look at what we need fixing. We now have birds living in the loft as they left big holes underneath the roof so that they could get in. Our neighbours have had the same problem and after many phone calls they have had their problem sorted. They also mentioned to the people who came to fix this that we were having the same problem too but there response to this was 'well that's their problem to sort out'! We have rand customer services and left several messages to which no one has responded. I am not a person who would normally complain but i would definitely think twice before purchasing from this company again, which is a shame as the house itself is beautiful.

Samantha · 18 March 2021

★★★★★ 5/5

Trustpilot

An amazing and exciting experience!!

I can’t begin to explain what an amazing experience we have had already with buying our first house together! With it being my first house I wasn’t sure what to expect but Nathan and Jeanette at Heritage Green have made it such a wonderful and exciting experience! Always at the end of the phone if any questions need answering or just ringing to keep you updated, we really couldn’t ask for anything more. We have all the confidence that this will continue until the day we move in and probably after! Thank you again!

Carlaj · 8 March 2021

★★★★★ 5/5

Trustpilot

Highfield Manor - Ingelton

We have very recently moved into our ‘Ingleton’ at the Highfield Manor site. We have experienced moving delays due to external factors but now we’re moved in, we are absolutely delighted with our new home. The finish of the home feels premium and luxury, with all of our pre-build choices included without error. Jane, Debbie (Sales) and Matt (Site Manager) have been a pleasure to deal with and the aftercare since moving in has been top drawer. We have an appointment on Wednesday to address the inevitable snags that come with a new-build. This was organised by Matt without needing to me prompted. Overall we are delighted we chose to move into Highfield Manor!

Luke · 8 March 2021

★★★★★ 5/5

Trustpilot

The Hawthorns, Carlton

It’s no surprise this is an NHBC award winning site. The move process was so simple in the end I’m not sure why we were worried. From buying off plan through to getting the keys everything happened as it needed to. The design and build quality is fantastic and gives something really special compared to what’s on offer from other builders. Our house is everything we hoped for and more.

AJ · 25 September 2022

★★★★★ 1/5

Trustpilot

High Gables - Lies, false promises and a not so luxury home.

Further to my partners review (Joe M - High Gables, Pocklington - Great Expectations, a Greater Disappointment) I feel we owe an update on the situation.At this point we still have: no wifi, no path outside our home (signed off by NHBC to be completed end of Jan 2021), no drainage outside our home and not a single snag touched. Harron arranged a conference call with head of sales, head of customer services and area managers to discuss the matter further. This call advised us that they will update us by end of week after the government announcement (22nd February). We raised how we didn't understand why we had to wait for this announcement as their company policy on tradesmen wasn't following government guidance anyway - what could Boris say that all of a sudden changes their mind. Well, here we are 10 days later with NO update as promised and a home with 350+ snags. Our 2 year warranty is chucked down our throats, which after seeing on here they do not honour anyway gives us zero hope.During this time, our banister, quite literally, fell apart - my partner almost falling down the stair. We had heavily snagged this area 48 hours after completion and still they cannot see how leaving some snags will result in danger. I must say the majority of our snags are cosmetic, poorly finished and rushed work. However, we have had plumbers our 4 times already for boiler and toilet issues (they are ongoing too), poor workmanship, draughts through most windows and doorways/archways that are bowed and poorly constructed. Although I feel snags like poor plasterwork and finishes etc seem minor but for a 'luxury home' we deserve to have the best for the extortionate price we paid that is structurally sound. We deserve at least a date to when these works will be carried out.After having the site manager (he is new to site here) in to secure our banister, he was appalled himself at how the house was handed over to us - let alone how it was signed over in the first place.We were sent their 'Complaint Procedure' - I'm not sure how they can call three bullet points a complaints procedure but hey - and have now exhausted it to no avail. We may have not done enough due diligence as we saw so many lovely reviews here - it would appear all they do in sales is pressure to leave a good review. They do a fantastic job drawing you in, making you trust them to then crush it after completion. PLEASE listen to the negative reviews here, they are all true. COVID-19 has just been another excuse for them to not sort your homes out after moving in.We have been lied to at all costs, spoken to and shouted at by staff as if we are stupid and left feeling we have no other routes to go down. I'm sure they will reply to this with they cannot verify me or that customer services will liaise with us - both are false.I cannot say enough - DO NOT BUY FROM HARRON HOMES.We will update if/when we hear something.

Shona · 4 March 2021

★★★★★ 5/5

Trustpilot

Welcoming, helpful and knowledgeable sales staff

We have visited the Shipley Lakeside Harron Homes development a number of times and we have always found Charlotte and Amanda extremely welcoming and helpful. They took the time to show us the site and were able to describe in detail the properties currently available. They have thoroughly explained the whole buying process to us and have gone out of their way to answer our questions.

Philippa · 16 February 2023

★★★★★ 4/5

Trustpilot

Our new Harron home journey

The journey from reserving to completing was quite stressful at times, this was only due to deciding to move house during a pandemic! Jo & Julie, in the Sales Office and Paul on site have been very helpful throughout. We experienced a few issues with our new home, basically due to the fact that we were unable to go in to have a look around and check its progress after first fix until it was totally finished on our home demonstration day. However the issues we experienced were dealt with very quickly and resolved. We are very grateful for all of their help, guidance and support in rectifying them, they are a great team! We are delighted with our new house and can’t wait to make it our home.

Paula · 25 February 2021

★★★★★ 1/5

Trustpilot

Shocking customer service

I moved onto my Harron home (Plot 50, ravenswood fold, Castleford) in December 2016. They were great to deal with until they had my money and then they didn’t want to know. The customer service and aftercare is the worst I’ve come across. At one stage I had to call once a week for at least 6 months to chase up issues I had about my house. To make matters worst, I was dealing with the same lady called June and for some reason she never seemed to remember what my problem was and I had to spend 5 minutes at the start of ever call explaining what my issues were. As you can imagine, this didn’t instil much trust that I was going to get the work done anytime soon. My biggest problem however is I’ve been in my house for just over 3 years and the roads from the entrance to my house has not been laid or levelled. My car is ruined from the daily drive over the shocking terrain which doesn’t look like it’s going to be laid anytime soon.** update- since Harons reply on the 10th Feb to say someone will be contacting me the date is now the 24th Feb and I’ve no contact. Once again, empty promises and if you want anything sorting you have to constantly case them!

Aryan · 24 February 2021

★★★★★ 1/5

Trustpilot

Continuous disappointment

Fifth review - despite harron homes commenting on every other post to say they will contact me and their support teams are helping deal with my issue - it’s all total rubbish and lies. My weekly emails asking for updates are ignored, I call their HQ to be told that the customer service manager Nicola will call me back and nothing ever materialises. Appalling service since the moment they took our money.

Trichardw · 24 June 2022

★★★★★ 5/5

Trustpilot

Harron homes

We’ve moved onto regents green in chesterfield l, we used the part Ex option which I cannot recommend enough. It was stress free and ensured a quick transition from our old house to this one. Sharon helped us effortlessly get everything in order and moving into our home. Constantly on hand to manage any questions or queries which is greatly appreciated when moving into a new build property, nothing was too much for her and she was a pleasure to work with, our move in date was to schedule and the site manager helped us with any issues from our initial home visit, we love our home I just wish that we’d of viewed the home more times throughout the build but due to Covid wasn’t able to attend site which is understandable.

Newbuildtwentyone · 20 February 2021

★★★★★ 5/5

Trustpilot

Victoria Heights Fixby

Thao · 12 December 2025

★★★★★ 1/5

Trustpilot

Plot 44 ravenswood fold - see earlier post - DO NOT BUY

Thank you for replying to my review. However suggesting you cannot locate my details and that my review is not genuine, is entirely what I would expect. I can absolutely confirm I am genuine and have all the emails to back this up. Perhaps you could ring me / email me and deal with my issues. In particular the fact that the path and steps to my front door are not tied into my brickwork and are coming away from my house, and the block paving of my drive is atrocious (both of which have been repeatedly reported). I can provide photos if you’d like? (I have done so many times before). You have my details and I suggest you contact me to resolve these issues.

Rosanne · 16 February 2021

★★★★★ 5/5

Trustpilot

Absolutely stunning homes!

We have recently bought a Harron Homes in East Yorkshire (Yorkvale Gardens plot 213) and it’s not been an easy ride due to covid and all the restrictions in place which have meant unforeseeable delays in almost every aspect. However, Angie and Caroline at the on-site office have done nothing but hold our hands throughout and help in any way possible. Angie I feel has gone above and beyond a lot of the time and I’ll be forever grateful for this. Scott, the site manager has been great too and is always milling around the site to say hello and ensure everything is going well. We absolutely love our home and it’s something we’ve waited a very long time for. Despite some slight snags (which is obviously going to happen with a new build), the house is amazing! We have been assured that our snags will be dealt with in line with government guidelines and I have faith that this will be the case.

Mr · 16 February 2021

★★★★★ 1/5

Trustpilot

We bought a new build from Harron Homes…

We bought a new build from Harron Homes in October 2019. We have had a problem with our discharge pipe from our hot water cylinder which has been fitted to our external wall. Every other property on the development has this fitted internally as ours should have been too. Our brickwork now looks a mess and is spreading all the way down the side of the property.After several emails and phone calls Harron Homes come back with the same response every time. Building Regs have passed it, so it is satisfactory. In other words it will do.If you are looking for a new build house and you have saved for years to get your dream home please do not buy from Harron. If you have any issues they will try everything they can to avoid resolving them.This will now been passed on to our insurance and solicitors.

Ben · 10 February 2021

★★★★★ 5/5

Trustpilot

We visited the office at The Brambles…

We visited the office at The Brambles in Retford looking to buy a property unfortunately we are unable to buy at the moment but we will be back in the future for sure! We where seen by Christie, she was amazing answered all of our questions and was very professional she really knows her stuff and nothing was too much h she made us feel very welcome. we defiantly would want her to deal with us in the future

Ella · 1 May 2021

★★★★★ 5/5

Trustpilot

Highly recommended!

Our experience with Harron Homes has been fantastic! From the minute we engaged with the sales team through to completion we have received an excellent customer service. In terms of the house, we were blown away at the standard it was finished to (as we had heard so many worrying stories about new build houses being incomplete or with a whole host of issues from the get go). The site manager has knocked on our door a few times since we’ve moved in to check in on us & to see if anything urgent needed actioned. Harron Homes have been excellent & I’d recommend them to anyone. Thanks for making our move seamless!

Steph · 7 February 2021

★★★★★ 1/5

Trustpilot

Don't buy from these unless you conduct a professional snagging prior to giving them any money

Where to begin. The amount of pressure placed on you to complete while the house is nowhere near fit to any sort of standard is unreal. You are lied to by sales and site managers about what they will do to be "complete". Once you've paid that's it, you are left with 100s of problems and they don't rectify them.After opting not to have turf laid at the back I was told that it would be rotavated and top soil applied. Unless you call builders rubbish amounting to tonnes as being top soil, this never happened. Garden gate that opened directly in to patio doors, rubbish littered in the garage, slanted corbels, missing bricks at the top of the house that birds nest in, drain pipe not connected, no edge of the interior walls are straight, missing shelves, dented flooring, water leaking through floors and roof, dishwasher inlet completely bodged (multiple times), gas meter buried so deep in the floor it couldn't be accessed, vents to the house filled with mud, broken and uneven brickwork, windows that don't close properly, doors misaligned, flooring lifted and the house having multiple cold spots are literally just a few of the things off of the top of my head.My suggestion is, if buying from this company, ask for a professional snagger to have access to the property before any money exchanges after the deposit. Only exchange once everything has been rectified otherwise you are going to have 2 years of them doing absolutely nothing while you get passed from one customer service advisor to the next. Having been part of the housing estates group since I moved in there has been countless problems with plumbing that fell outside of the warranty period. Be warned!

Stephen · 4 February 2021