5/5
TrustpilotOcean were very helpful to us during a…
Ocean were very helpful to us during a difficult and protracted sale and purchase. Would use again.
Trusted Agent profile · Hove
OCEANS PROPERTY MANAGEMENT LTD Hove reviews
★★★★★
1,680 reviews across 2 platforms
27, Western Road, Hove, BN3 1AF
OCEANS PROPERTY MANAGEMENT LTD's office in Hove, at 27, is rated 4.8 out of 5 across 1,680 reviews on two platforms, including 82 Google reviews rated 4.1.
Reviews
Every review we hold for the Hove office, from every platform, shown as written. First names only.
Trustpilot2/5
TrustpilotThey really don't care
My sale seemed to be passed around the office, nobody seemed to pay much interest. As a result, important information wasn't passed on to me as quickly as it should. The sale has now completed, but I haven't heard from Ocean since then. They really don't care.
Agent replied · 14 June 2024
Thank you for taking the time to give us your feedback. As an independent, family-owned estate agency with 40 years, we have always taken great pride in delivering the highest level of customer care. It is always disappointing to learn of negative experiences. Your case file has been thoroughly reviewed by our Sales Director, in consultation with the Sales Manager, negotiator and Move Manager, to ensure we learn from your comments. In terms of the team’s involvement, our specialist valuer, Clair, handed over the sale to your negotiator, Hal, as is usual. Once an offer was accepted, your Move Manager took charge, navigating the complex transaction to a successful conclusion. There were instances when communication was handled by your sales negotiator and office manager due to your Move Manager’s annual summer leave.We acknowledge that one email was not responded to within our standard working day policy, for which we apologise. However, our records indicate that a response was sent outside of working hours on the same day. We note that your buyers mortgage lender required a Deed of Variation for the lease. They requested multiple changes, causing delays. Rest assured, our sales team and lawyers did their utmost to expedite these issues.We value your feedback and assure you it has been taken seriously. We do however believe our team made every effort to deliver the best possible service. We hope your subsequent move has been a positive experience.Best regards, Ocean
5/5
TrustpilotReally happy with the Downend Branch
Really happy with the Downend Branch. Took a while to sell my property but not at all the fault of the company - lost buyers through the buyers not being able to sell their own property. If I had another property to sell I would definitely use this company again. They made it so easy for me by making it a seamless process from beginning to end. Thank you all
5/5
TrustpilotWe have been very impressed from the…
We have been very impressed from the beginning. Everything was made so easy and we were kept up to date all the way through.
5/5
TrustpilotProfessional and responsive mortgage broker
We used Ocean Mortgages to apply for our homebuyers mortgage. The whole process, led by Simon L. , has been professional, straightforward and timely. Simon got us a great rate on our mortgage and over the course of the process has been very responsive to ensure that we were getting the best deal available as lenders updated their available products. Would highly recommend!
5/5
TrustpilotOur mortgage advisor
Our mortgage advisor, Luigi, was absolutely brilliant from the start to the end of the process. Luigi provided us with multiple mortgage value options to help us understand what we could afford and what was best for us going forward. Given the current environment of interest rates Luigi provided a lot of support and understanding as markets changed daily. Luigi responded to all our emails within 10 minutes and prepared different proposals very quickly for us. He helped reduce stress in a very anxiety provoking process which was amazing for us both. Our house purchase took just over 5 months and Luigi checked in with us every step of the way and ensured we were on the best rate possible throughout. Will definitely use Luigi in the future.
2/5
TrustpilotRude Branch Manager
A fairly pleasant experience, until the branch manager was involved. I have never been spoken to the way Jason Bunting spoke to me. As a solo, young female buyer, the experience was hard enough as it was. The poignant moment for me was when the tenants of the property I was purchasing weren’t informed properly that a valuer was coming round, and therefore didn’t let them in when they arrived, as they didn’t know who they were. The bank then tried to charge me a £150 no show fee. I rang Ocean to say that this shouldn’t be my fee to pay as they should have communicated that the valuer was coming round to the tenants properly. I then had Jason tell me to ‘remember he did me a favour’ when he cancelled viewings for me, after my offer £15,000 over asking price was accepted. After trying to argue with me, I asked to speak to someone else who could speak to me in a calmer tone, for him then to tell me ‘i’m in charge of this office, there is no one else to speak to’. I wish I had recorded this phone call, as I have never had someone speak to me like this. Disrespectful and disgusting behaviour from him, he tainted the whole experience for me, which is meant to be an exciting and happy time buying my first home.
5/5
TrustpilotChantelle was very professional
Chantelle was friendly, professional and polite. She turned up on time and was very knowledgeable. I would very much recommend!
3/5
TrustpilotRocky Service
Our overall experience with ocean was spoiled due to numerous hiccups throughout the process. Whilst I appreciate the market is tough/ the process is slow this seemed to encourage a lack of pro activity. Firstly, when we were taking viewings we stopped receiving email notifications of the appointments as they had updated their system. There had been a handful of viewings whilst we were not home and unaware of, this only came to light when we were home on a Saturday morning and the agent surprised us and let himself in with buyers. We went on at the advised price then were encouraged to take a 10% offer on the property quickly being advised it’s a good deal. I had to ask the agent to keep negotiating a few times until we got the price up (I assumed they would try and get the best price before encouraging us to accept). We had a slow conveyancing process which is impossible to find the causation of - however the progression team I did not feel understood the process. We would receive confused & confusing emails which we had to try and make sense of between us and our solicitor, which on several times turned out to be incorrect information from our agent. I would almost weekly contact the agent and ask them if they can please chase outstanding documents / information as they wouldn’t do this on their own accord. I would not hear from the agent and then have to phone through to another service to hear the progression team are away / not in the office / on annual leave for a week or so - so we’d been unknowingly chasing aimlessly. Near the end I felt we had to apply a lot of pressure and hard work to encourage the agent to help us get it through. Phoning anyone in the agency we had the details for to try and ask them to speak to our buyers solicitor etc as it was difficult to get hold of the people we needed to. We were luckily I had experience in the conveyancing process so I was able to help chase and push it forward - as I truly don’t feel like we would have completed if left solely with the agents. The housing market is tough which is the reason we employ estate agents and pay them large fees, to support us through this process. The lack of urgency, clarity and experience we had to deal with made this process much harder than it needed it be. We were a chain free seller selling to a first time buyer, this should have been fairly straight toward. If you are totally in the dark about the selling process or are in a rush, I would advise another agent. Just a note - Iona who covered some of the conveyancing team when they were away was extremely helpful during this period and we were very refreshed and grateful for her support. Secondly, the photographer hired to take our photos was very professional and did a really good job. Thanks to them.
5/5
TrustpilotGemma Gill was a pleasure to work with
Gemma Gill was a pleasure to work with, once again. We will contact ocean again for future work. Thank you.
5/5
TrustpilotFriendly and supportive
Jemima has been excellent to communicate with and works hard behind the scenes to make sure my tenancies go smoothly. Always friendly and supportive to chat to.
5/5
TrustpilotMel was fantastic
Mel was fantastic. She kept us up to date and was always happy to help with any questions or guidance.
5/5
TrustpilotTop Team at Ocean!
Really impressed with the great service by Lily, Sam, Abu and Josh, at Willow Brook, Bristol - who all co-ordinated spectacularly well to get our property deal over the line.Communication was fast and efficient, processing of documents was executed quickly, and the handover process was thorough, making us aware of all things relevant regarding the property and it's maintenance. Communication between ourselves and the home-owner was also facilitated extremely well. A very pleasant, experienced and co operative team who we will be delighted to do more business with in future
5/5
TrustpilotGreat service always kept us updated.
5/5
TrustpilotThe tenancy process was a total pleasure
I had the pleasure of working with Kayla Sutherland from Ocean Estates Agent, Bishopston during our tenancy process for our new house in Bishopston, Bristol, and I couldn't be more delighted with her exceptional support.Kayla's kindness and ease of communication stood out from the very beginning. She made sure to clarify every point of the process, leaving no room for confusion. Her honesty in providing all the necessary information about the property was truly commendable, giving us complete peace of mind.What impressed us the most was Kayla's remarkable responsiveness. She answered all our questions with lightning speed, making us feel valued and prioritized throughout the entire process.In summary, Kayla Sutherland's professionalism, kindness, clarity, and exceptional responsiveness make her a true asset to Ocean Lettings Agent. I wholeheartedly give her a 5-star rating and would highly recommend her to anyone seeking a smooth and stress-free tenancy experience. Thank you, Kayla, for going above and beyond!
5/5
TrustpilotExcellent service
Tracey Green and Neil Butler provided such a fantastic service. They were there every step of the way. Naturally, as a first-time buyer I had many questions and worries, which they expertly answered. I would highly recommend Ocean, Neil and Tracey.
5/5
TrustpilotThank you.
I don't have enough time to explain the intricacies of our last 10 month ordeal but to say Luigi Lattuca & Tracey Green have been patient with us, is one of the most understated things ever!When my wife and I were losing our heads about every hurdle that seemed to be thrown at us with our mortgage process, both Luigi and Tracey remained a sea of calm and kept our head in the game the whole way.I genuinely can not recomend these guys enough, total heros and we wouldn't be home owners without them, getting a bit emotional while writting this.Thank you both so much.
5/5
TrustpilotGreat Service
Both Melissa and Mike were very helpful throughout our house purchase. Would recommend to others.
5/5
TrustpilotI've just completed the sale of my…
I've just completed the sale of my house through Ocean, working with Ella Peacey from the Bishopston office. She was friendly, knowledgeable and professional, and thanks to her detailed knowledge of the local market my house sold within days. She was always on hand to answer questions as the sale progressed, right up to completion. I hope I never have to sell a house again, but if I do I would like someone like Ella to help!
5/5
TrustpilotOcean were very professional & we were…
Ocean were very professional & we were kept informed from start to finish. Tanya, Chris & Sam made sure the process was dealt with very afficently. We are very happy with ghere service.
4/5
Trustpilothelpful staff
SAM and Mark were very helpful . Good communication with us.
5/5
Trustpilotsmoothest, professional and responsive
this is by far the best and smoothest experience I have had in the UK trying to find a place to rent. the professionalism and responsiveness of Will and the team at Southville were unparalleled
5/5
TrustpilotOcean were great at selling our house!
Ocean were great at selling our house. It sold within a week and the transaction went through nice and smoothly! Thank you :)
5/5
TrustpilotAshleigh at Ocean was always available…
Ashleigh at Ocean was always available to speak to, she replied promptly and explained every step of the process to me. Great service. Thankyou.
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