Trusted Agent profile · Hove
★★★★★
101 reviews across 2 platforms
115, Western Road, Hove, BN3 1DD
Massey Residential Lettings's office in Hove, at 115, is rated 4.3 out of 5 across 101 reviews on two platforms, including 92 Google reviews rated 4.2.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
GoogleThe Best Agency I ever had! I’ve been in the UK for 7 years now and have moved a lot in that time. Massey …
Thanks Elvis! We're thrilled to hear you enjoyed your time with us. Do get in touch if we can assist you again the future. All the best :)
1/5
GoogleOne lady said one double room is empty for the couple and we can see the room according their date...Then, the date when comes and we will go too see room, the lady called us the room has been booked.. 😑😡 …
Hi Samuel Thank you for taking the time to leave a review. Unfortunately the market is very fast and properties go very quickly. We understand this can cause an inconvenience of which we apologies for. We don't seem to have any record of you in our diary but if you would like to discuss alternative options please do contact us. Kind regards Massey
5/5
GoogleI rented a flat through Massey for a year and was extremely happy with the service I recieved (2018-2020). Sadly the pandemic meant I had to leave Brighton but if/when I do make it back I'll be going straight back to the team at Massey to help me find a new place. Having popped into Massey's office once a month as a tenant to buy my electricity it was obvious to me that the friendly but small team at Massey's handles a lot of different properties and represents a lot of different landlords across Brighton and Hove and afar. Some landlords are of course more responsive and supportive than others and I think this 'sometimes luck of the draw' may explain the few less positive google reviews here. But the fact there remains a pretty even balance of positive reviews from both tenants and landlords does reflect the positive experience I personally had and why I'm happy to recommend Massey. I always found the Massey team to be friendly, helpful and knowledgeable about the area and what you can get for your budget. And when I had to move out they returned my deposit quickly and without question. A+ Thanks Jo and all the team! Possible useful advice for others like me. My approach as a tenant: The previous tenants of my flat had done an ok clean and the bathroom ceiling had had a fresh lick of paint but when I moved into the flat I fully expected to clean it myself and I didn't hesiate to fix the driping tap myself, clean the fridge, descale the loo and buy new lightbulbs. I also felt the need to replace the old and worn material in the pre-existing window blinds (experience tells me that expecting a landlord to do these kinds of things for you is usually a waste of time so I just fully expect to do them myself). On the day I moved in I took photos of every room and meter readings, and recorded any marks or damage left over from the previous tenant. Massey provided an inventory form as part of the lease contract which I filled in but I also kept a digital photo record of everything just in case I'd ever need it (which I didn't in the end). Massey's communication was great and they did everything they said they would. I never experienced damp in my flat but I know lots of people do in properties around Brighton by the sea. For that reason, I would always recommend creating a photo record of a property on day one when you move in. Then if damp or a similar issue does arise over time your photo record will genuinely improve your ability to communicate any change/problem to the Massey team and help them in turn communicate it to a landlord for you. I hope you turn out to be as fortunate with your home as I was!
5/5
FacebookEveryone at Massey Lettings are so friendly and easy to deal with. Putting their tenants first to ensure they're well looked after. Highly recommend.
5/5
GoogleI was in one of Massey's properties for 5 years and enjoyed it. They are always helpful and receptive.
Thank you, Tim 🙂 Pleased you enjoyed your stay with us. Do get in touch if you ever need a flat in Brighton & Hove again …
2/5
GoogleProperty was OK, but really rude staff!!!! Worst agency, never using again. We also recommended them to our friend and she complains how rude they are.NegativeQuality, Professionalism
4/5
GoogleHave been a Tennant for almost 4 years now great staff also some good rental prices.
Thank you, Steven! We'll pass your comments onto the team 😀 …
1/5
GoogleWorst estate agents ever. They put up the price of my rent less than 24 hours before contract renewal. When i moved out, they tried to take my whole deposit to pay for repairs of things that were already broken when i moved in. Cowboys. AVOID AT ALL COSTS. Jo is the worst one of all. She lies about everything constantly. She's just a terrible human being with no soul.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleReally fantastic estate agents - Such a smooth, easy and efficient moving in process - Highly recommend and have done to my friends and family!
Thank you, Charlotte! Enjoy your new home 🙂 …
5/5
GoogleWe have been with Massey’s for many years and find the service they provide is exemplary. Time and time again they act promptly when issues arise, give us guidance when needed, and are a very even handed and fair broker between us and our tenants. When we have a tenancy change they spend time ensuring that the tenant is right for our property, and our property is right for the tenant. We have recommended them to friends who are landlords, and friends looking to rent a property. Without fail they have all been very pleased with the help they received from Massey’s. Jane and Rob Purbrook
5/5
GoogleAbsolutely outstanding. Walked across town to find them on the recommendation of a friend, and in the space of two hours had found the perfect flat that I was able to move into within days. Service delightful and from a real human who is genuinely interested in what they are doing and will have an actual conversation with you. Forget everything you know about estate agents, the bar has been significantly raised. EDITED TO ADD actually I want to gush some more. I was even given a lift to viewings by Jo. And the friend who recommended Massey to me has lived in a flat managed by them for a while now and could not recommend them enough.
5/5
GoogleReally good agency! Never caused a problem. They had no problems with my occupation (student). I lived in a old studio, so of course there would be some maintenance problem, but they always helped me. For instance, if I told them something wasn't working, it was either replaced right away (like under 2 days) or got fixed within 24 hours. Sadly, I had to move out and I did not have any problem getting my deposit. Really nice people and easy to talk to! Really impressed.
5/5
Googlewe been with them for nearly 5 years. extremely helpful and professional team. never had any problem throughout our tenancy period.
Thank you, Fowzia! 🙂 …
5/5
GoogleThank you, Massey team, Especially to David for being such a professional and kind person.
Hi Mar, thank you so much for your review. We'll pass your comment onto David 🙂 All the best …
5/5
GoogleI have rented from various agents and private landlords in the 16 years that I have lived in Brighton and can honestly say that I have never received service as good as I do from Massey from any previous landlords. My aerial was damaged in the recent storms. I rang Massey on Friday afternoon and they sent a repair man round the next morning! They are friendly and efficient and I always recommend them to friends who are house hunting!
5/5
GoogleGreat communication 👏 …
Thank you, Safi 🙂 …
5/5
GoogleFirst time with them. Really nice professionals.
Thank you for the 5 stars, Luzia! Very much appreciated 🙂 We hope you enjoy your new home …
5/5
GoogleBeen with Massey for a year, always supportive and listening, thanks a lot guys for your amazing service…
Thank you for your review, Sophia! Pleased you're happy with the service 😀 …
5/5
FacebookMassey has been my home a few different times. I would like to thank them for everything. It's been a pleasure dealing with them and I have been always happy and extremely satisfied with the service. They are incredibly helpful, friendly, reasonable, real and easy to deal with. I am very sad to leave them and I would definitely rent from them again if move back to Brighton. Highly recommended!
3/5
GoogleA good and trustworthy agency
Thank you, Amel 🙂 …
5/5
GoogleGreat customer service
Thank you, Gary 🙂 …
5/5
GoogleI have been using Massey's for nearly 3 years, we have rented 2 great properties from them. Having had a bad experience with another letting agency, We were very pleased to find everyone at Massey's to be professional, polite and very helpful with any problems. I highly recommend them to anyone else looking for properties in the Brighton and Hove area.
5/5
FacebookExceptional! Its not often I've found trusty estate agents but Massey's were always approachable, extremely helpful and friendly whilst remaining professional and attentive. It was always a pleasure talking to all members of staff! Very sad to no longer be dealing with Massey's and would 100 percent recommend them to anybody looking to rent in the Brighton area
5/5
GoogleNot rented through them but seem like a genuinely caring team. I had run out of electricity and my own agency was shut and jo said they used the same card at masseys so drove to my house on a Sunday morning to see if it worked.
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