HW Estate Agents reviews

★★★★★ 5/5

Google

I've had the pleasure of working with Michael Cowe as my estate agent for both selling and buying properties over the years, and I can’t recommend him highly enough! From our very first interaction, Michael impressed me with his thoroughness and professionalism. He kept me informed every step of the way, which was especially crucial during one particularly stressful sale. There were several challenges that arose, but Michael handled each one with calm and expertise, resolving issues swiftly and effectively. His dedication to his clients is evident, and he truly goes above and beyond to ensure a smooth and successful transaction. If you're looking for someone who is knowledgeable, reliable, and genuinely cares about your needs, don’t hesitate to contact him. Michael is an outstanding estate agent and a true asset in the property market!

Jules · 16 February 2026

★★★★★ 5/5

Google

Joe was very informative and helpful during my tour of a few studios , i felt as though he allowed me time to really reflect during each one, didn’t rush me and made sure to answer all my questions which he did with good depth and clarity. I think Joe is great and i would happily come back for more viewings with this company !

Emily · 16 January 2026

★★★★★ 5/5

Google

I had a really good experience with Michael at HW Estate Agents. He was friendly, approachable, and actually listened to what I was saying, which honestly hasn’t been the case with a lot of other agents I’ve dealt with. There was no pressure at all. He took the time to understand my situation and it genuinely felt like he cared and wanted to help, not just make a sale. That alone made such a difference. Easily the best experience I’ve had with an estate agent and I’d definitely recommend Michael and HW.

Chris · 16 February 2026

★★★★★ 5/5

Google

Just wanted to mention the great experience I had with Tom W who has been helping me find my first flat! Tom has been professional from start to finish and his personal approach has made me feel at ease.

George · 9 April 2026

★★★★★ 5/5

Google

I have just completed the purchase of a commercial property in Hove though HW, Will was their representative. I first met Will on the first viewing of property, not rushed and was very knowledgeable on the property details, as I had lots of …

Dan · 16 January 2026

★★★★★ 5/5

Google

I recently had the pleasure of renting a property through HWLettings, and I can’t speak highly enough about my experience, particularly thanks to Ella. From the moment I reached out to inquire about available listings, Ella was incredibly professional and responsive. She promptly answered all my questions and provided detailed information about the properties I was interested in. Ella went above and beyond during the viewing process, ensuring I felt comfortable and informed every step of the way. Her knowledge of the area and the properties available was impressive, making my decision so much easier. Once I decided on a property, the paperwork was straightforward, and Ella was there to guide me through it all. Any concerns I had were addressed immediately, and I truly appreciated her proactive approach to communication. It felt reassuring to know that I could rely on her support. Overall, I’m very satisfied with my experience and would highly recommend HWLettings to anyone looking for a rental. Thank you, Ella, for your outstanding service!

Zoe · 26 November 2024

★★★★★ 5/5

Google

I can't say enough wonderful things about HW and specifically Michael (special mention also to Will). I had an exceptionally difficult time selling my house with a previous agent and it was like chalk and cheese. Michael kept in constant contact with me, was supportive and went totally above and beyond. Not least when he worked all day on his day off to make my very tricky exchange happen. In the end after a year of disasters, he pushed through my sale in 6 weeks and worked on my case every single day to make that happen. Nothing was too much for him. I honestly would have lost my mind without him (and Will who took over if Michael was out). This firm is outstanding. Thank you so much.

Gemma · 29 October 2025

★★★★★ 5/5

Google

We are actively looking for a property to purchase and Michael has been extremely helpful, flexible with timings and has a wealth of knowledge about various areas which has saved us hours of searching.

Danielle · 16 February 2026

★★★★★ 1/5

Google

My partner hired this agency to rent our property in the Brighton and Hove area and they placed a tenant with 4 CCJs who hasn't paid any rent in over 12 months. We are following the legal route to have the tenant removed, however, the conduct of HW has been disgraceful. The Goodlord referencing platform warned the agency to fail all applications, they ignored all the signs, and failed to advise us of the risks.

Jermaine · 16 March 2026

★★★★★ 5/5

Google

Worked with Michael Cowe many times and he is thorough, reliable and genuinely cares for his customers. He also has a good understanding of the market and the legal process.

Janek · 16 February 2026

★★★★★ 5/5

Google

Me and my partner had a viewing with Joe and he was incredible from the second we met him to the second we left we felt like we knew so much about the property he talked us through everything and made sure we were aware of everything included and gave us so much information about the property and he even offered us a lift to Tesco!!!!! Thank you so much Joe

Amy · 13 October 2025

★★★★★ 5/5

Google

Wow I was completely blown away by my experience with HW estate agents! I thought it would be better to just online view a place but my partner insisted we go in person. Ted, our estate agent on the viewing, was welcoming and very knowledgeable. I would definitely use HW again in my search for housing and Ted was a wonderful chap

Jim · 5 November 2025

★★★★★ 5/5

Google

I had a fantastic experience with this estate agent and would highly recommend them. Their speed and responsiveness were impressive, and they were always proactive in chasing things along. I genuinely felt they were looking out for my best interests and were consistently available to take my calls. Marc was brilliant during viewings, and Adam did an excellent job managing the sale, always being helpful and ready to answer any questions I had. Highly recommend.

Habib · 18 April 2025

★★★★★ 1/5

Google

I was going to leave this at a 1 star review and not expand but HW's response with inaccurate information leads me to correct the facts. Our sale was only placed with one other EA, Sawyers, prior to the assignment being given to HW who were also all promise and no delivery. Communication (even an email update) was totally lacking. Calls were not returned and the momentum relating to this sale was only kept going by us. I enjoy giving good reviews for companies and try and give constructive reviews where service has been sub-standard but this company's service was below sub-standard. They are not engaged in the process, they don't communicate and they don't drive the process through to completion. Maybe it's a reflection of the market bubble and they have not been put to the test of having to trade off their reputation. Whatever - the sale of our flat was a miserable experience in a buoyant market.

Prue · 15 June 2023

★★★★★ 5/5

Google

It was a pleasure meeting Adam when he came to value the property. Despite having not chosen HW initially Adam was incredibly attentive, if not persistent, but it paid off and in the end, after 3 sales fell through at another agent, I did change agents to HW and it was a great relief to have finally sold. Niaombh was a very diligent agent who I was pleased to have working on the sale of my flat. Would highly recommend HW.

Chloe · 15 June 2023

★★★★★ 5/5

Google

Adam and the HW Estate Agents team were absolutely fantastic from start to finish. Adam's communication and advice throughout the sale process was brilliant. We had difficult tenants limiting access to the property, and Adam went above and beyond to communicate with the tenants and the previous letting agent, to ensure we sold the property at our requested price and within our required timeframe. His advice & guidance throughout the process was 10/10 and we were extremely pleased with the end result. A huge thank you, once again!

Francesca · 15 June 2023

★★★★★ 5/5

Google

We were completely looked after by Kyle Woollon from H&W he was extremely intuitive about what type of place we were looking to rent and showed us the best property's that were in our price range. Absolutely 1st class service, better that all of the letting agencies in Brighton and Hove. Brilliant Team cant go wrong with Kyle and his team at HW Estates they took all of the stress away from finding a property that suited us. Thanks Kyle and HW Team.

Carleen · 4 December 2024

★★★★★ 5/5

Google

Adam and Ella recently visited to provide a sales and lettings valuation, and I couldn’t be more impressed. Their professionalism, knowledge, and attention to detail were outstanding. They took the time to answer all my questions thoroughly and shared valuable insights that were incredibly helpful. I felt confident and well-informed throughout the process, thanks to their expertise. I would highly recommend Adam and Ella to anyone looking for trustworthy and knowledgeable professionals in the property market. An excellent experience from start to finish!

Ellie · 4 December 2024

★★★★★ 5/5

Google

Joe was brilliant, very easy set up. Great service from everyone.

Ben · 16 January 2026

★★★★★ 5/5

Google

Ted has been incredibly helpful and professional with helping me find the right rental property, due to his responsiveness and urgency I was able to find a place in just 5 days!!! I have so much appreciation for his service.I highly recommend HW Estate Agents compared to other agencies.

Maksym · 5 November 2025

★★★★★ 5/5

Google

I just wanted to say what an asset Adam Nazarko is to your sales team. He does things right and it is refreshing to see. Arriving at properties, in advance and ensuring they look their best (such as opening bi-folding doors or lighting candles). He also has a print out of the property details, which not all agents have. He regularly kept me informed of properties and those that were yet to go on the market - Well done.

Charlie · 25 October 2024

★★★★★ 5/5

Google

Adam Nazarko was absolutely on top of everything through the process of me buying a property. Not only did he answer all my questions promptly, but also took the time to show me the property, explain the next steps and then communicative throughout with the vendors and conveyancers on both sides. Stellar job and well done to him and the team. Thanks again and look forward to working with you when the time next comes!

Mohammed · 13 December 2024

★★★★★ 5/5

Google

Joe was fantastic and really helpful!

Florence · 16 January 2026

★★★★★ 5/5

Google

100% recommend, Adam from HW Estates went above and beyond, fought our corner, battled the solicitors on all sides, worked late into the night and kept us sane through a particularly difficult sale. We were lucky to have Adam manage both our sale and purchase, he was personable, professional and kept communication high at all times. Everyone we had contact with through the business took the time to look after us if he wasn't available too. It's a little thing, but the Sale/Sold boards they use also look very smart, doesn't feel like they just put your house into an auction. Just an all round good experience, cannot thank Adam and the team enough!

Stuart · 26 August 2024