Trusted Agent profile · Hove
★★★★★
249 reviews across 1 platform
54, Church Road, Hove, BN3 2FN
Hamptons's office in Hove, at 54, is rated 4.8 out of 5 across 249 reviews on 1 platform, including 249 Google reviews rated 4.8.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
GoogleFreya at Hamptons was absolutely fantastic. Such a professional without being in any way pushy. A delight from start to finish.
Thank you so much for your kind words, ! We're thrilled to hear that Freya provided a top-notch customer experience without being pushy. We take pride in our friendly and professional approach. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleSuper impressed with Hamptons in many levels, professional, courteous and easily got me a buyer on my property in Hove. Having dealt with other estate agencies in the area over the years, they stand out against the crowd. Big thanks to Martina Tiziani who was my main contact, a great human, knows her stuff and made the whole process a pleasure whilst having a smile on her face all the way through it.
Thank you for your review. Customer service is very important to us and we are thrilled to hear the team provided you with a 5* service, particularly Martina. We take great pride in our people and look forward to sharing your review with the team. Thank you again!
5/5
GoogleAs a relo it's often really difficult to work with letting agents because some of them see us as an added barrier to a deal. However working with Anya has been the exact opposite. She has been so helpful, always prompt to update me and proactive in her approach. On top of that she has a very friendly and professional demeanor, it's been such a pleasure to work with her.
Thank you for leaving us a review. We are delighted to hear Anya provided you with such a high level of service and in particular, that communication has been to a high standard. Feedback is very important to us and we look forward to sharing your review with the team, thank you again.
5/5
GoogleUsing Hamptons is a breath of fresh air compared to previous experiences with letting agents. Anya was wonderful and made the process so easy and enjoyable. Natasha is attentive and so easy to deal with. Cannot recommend this company enough.
Thank you for the great feedback Aoife. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Brighton and Hove was exceptional. The team will be pleased to read your review!
5/5
GoogleNatasha and the team are super helpful and always quick to respond whenever we have needed their help. She was incredible understanding and efficient when dealing with any problems. Thank you so much for all your help.
Thank you for your review Una. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleHaving moved around Brighton for numerous times in the last 6yrs Hamptons have proven from the outset to be a cut above the rest making moving that little less bit stressful. Many thanks to the Church Road team in Hove and special thanks to Hayley for going out of her way for viewings and organising the my new home to be ready to move into. Having not used Hamptons before i thoroughly recommend.
We take great pride in the services our branches provide and are so pleased to read Hayley and the team in Brighton were able to find you a new home, we hope you are settling in well! Customer service is extremely important to us and we appreciate you taking the time to leave us a review, thank you!
5/5
GoogleThanks Anya and the team for assisting us professionally to find a nice apartment here in Brighton. The team is very helpful and provides us with informative details. Very efficient and everything is on time. The transaction was very smooth too!
Thank you for taking the time to leave us a review Helena. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleHamptons in Hove were a great estate agent to work with. Kept us updated each time someone was coming to view the property. Would highly recommend them if your looking to let or sell your property.
Thank you for your wonderful review Tom. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleLouis given us an amazing support making sure that a difficult sale didn't break break down , very professional
Thank you for your kind words, we are happy to hear that Louis provided excellent support during a challenging sale. Our team is dedicated to providing professional service to our customers. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleHaving sold a Grade 1 house previously with Hamptons I had a feeling they would be the right agency to sell my period property in central Brighton for me...and I was right ! They found me the perfect buyer and the whole sale process went through quickly and without a hitch- the whole team at Hamptons were there whenever I needed a question answered Definitely recommended !
Thank you for the great feedback Jimmy. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Brighton and Hove was exceptional. The team will be pleased to read your review!
5/5
GoogleBrilliant work by the Hove Hamptons office, and in particular from our contact there, Dominique Lennon, who worked really hard to make our new tenancy agreement a reality. Dominique was friendly, professional at all times and was great to work with. We also liked that all the tenancy documents, property management details etc. are all handled very thoroughly and are accessible online at all times. Very impressive all round.
Dear Jim, thank you for taking the time to leave this fantastic five star review. I will pass on your kind words to Jim and the entire team at Hamptons International in Brighton and Hove. Many Thanks.
5/5
GoogleAnya and the Hamptons team looked after me professionally from the first call to the tenant moving in. I am pleased to recommend Anya to prospective landlords and tenants..
Thank you for your wonderful review Andrew. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
1/5
GoogleSummary: - Lack of proactive effort from Hamptons - Unnecessary delays and wrong advice - Communication was unhelpful and at times hostile - Switched to a new agency and saw immediate improvement - Disappointed by both their reluctance to resolve the agency fee dispute and the manner in which they handled it. I recently sold my property and want to share my experience with Hamptons. My property was listed for sale by Kaan in late June 2024, after I’d been trying to get things moving since mid-May to catch the spring market. Unfortunately, I found the approach lacking in both effort and strategy. Viewings and interest only picked up after I repeatedly pushed for more action. A major issue arose in September/October 2024 when we received an offer from a potential buyer who later withdrew. I later learned that the buyer felt Kaan had made no effort to address their concerns or keep them engaged, even though their reasons for pulling out were unfounded. Rather than taking steps to resolve the situation, Kaan refused to re-list the property until the supposed issues were addressed, causing nearly a month’s delay. I had to provide evidence that the concerns were invalid and once resolved he pushed to put the house back on the market, right before Christmas, which I felt was not at all in my best interest, but rather a way to retain the property in their agency portfolio. After leaving Hamptons at the end of November, I re-launched the property in January with a different agency. The difference was immediate and striking. The new agency was proactive and professional, successfully managing what turned out to be a very complex transaction. They went above and beyond, even persuading the original buyer to reconsider after several refusals and keeping them engaged through multiple attempts to withdraw. Thanks to their persistence and skill, the sale was ultimately secured. When I informed Kaan of the sale and asked for guidance on how to handle commission in this situation, his response was unexpectedly hostile and accusatory, suggesting I was being disingenuous and immediately threatening legal action for the full fee. This aggressive tone was shocking, verging on bullying. While I understand the contractual position, including Hamptons’ initial introduction of the buyer, I was disappointed by the lack of empathy and their refusal to engage constructively. When I escalated the issue to Paul, I received a flat refusal to compromise or acknowledge any missteps on their part. I felt dismissed. My concerns about poor treatment, and at times outright bullying, were met with platitudes, not genuine engagement. The original deal seems to have been lost due to Hamptons’ inaction, and the sale was significantly delayed as a result. I cannot recommend Hamptons based on my experience. While they may receive positive feedback for handling straightforward transactions, and I acknowledge that, in my case, where the situation was complex and required a degree of sensitivity, I was met with shouted threats down the phone.
5/5
GoogleWe dealt with Paul Taggart and Kaan the service was top class, and everything was made easy. Fully recomended
Thank you for your wonderful review charlie. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleMartina is the best estate agent I have ever had. First she’s a normal person! Second, she really understands what you are after by doing the research and then shows you properties that are relevant. Third, she’s efficient, responsive and gets things done. She’s sold my house; now I want her to sell me one! Thanks Martina. Hamptons are lucky to have you.
Thank you for leaving us a review. We take customer service very seriously and are thrilled to hear you had such a positive experience with Martina. In particular it is wonderful to hear such fantastic feedback about the service you received and we now look forward to sharing your review with the team. Thank you again!
5/5
GoogleStaff very friendly and helpful, especially Anya. They were very efficient at helping me with the renting process.
Thank you for your wonderful review Jane. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
GoogleJocelyn has been brilliant in the property management support she has provided us. I am always confident that she is there and that our every concern will be dealt with in a timely and very professional manner.
Thank you for taking the time to leave us a review Celia. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleWe had a slightly complicated property to rent out and choose to work with Hamptons after a quick in-person meet. We were absolutely blown away by the professionalism of the whole team; everyone we met through the process helped us progress faster and found as a great tenant within a really short period of time. Highly recommended for anyone looking to rent or let.
Thank you for taking the time to leave us a review Sil. We are so pleased to know that the team provided you with a high level of service!
5/5
GoogleFound a property in the lovely Grand Avenue, Hove. Was met by Anya on the first viewing and she was very professional and presented the property well. Once we decided to secure the property Anya was very attentive and kept me up to date with all progress. I would thoroughly recommend using Hamptons for their property lettings service.
Thank you for leaving us a review. We take great pride in offering a high level of customer service and as such are delighted to receive such positive feedback about the service Anya provided you. In particular, it is wonderful to hear that communication was to a high standard and Anya was attentive throughout. Feedback is very important to us and we look forward to sharing your review with the whole team. Thank you again.
5/5
GoogleGreat experience with Hamptons from the first call - Anya is professional, friendly and helpful - would definitely recommend Hamptons to anyone!
Thank you for your review Natalie. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleKept us up to date throughout the process and were both friendly and professional at all times.
Thank you for your kind words! We pride ourselves on excellent communication and professionalism. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHamptons are by far the best estate agents in Brighton/Hove. They really listen to what your needs are and are super helpful and friendly. We had a fantastic experience with Jessica who was amazing in finding us a lovely new home and making what can often be a stressful process, super easy and seamless. Thank you Jessica and Hamptons!
Thank you for leaving us a review. Customer service is very important to us and we are thrilled to receive such fantastic feedback about Jessica and the team. It is wonderful to hear you felt supported throughout the process and had a seamless transaction. Thank you again, we look forward to sharing your review with the team.
5/5
GoogleHaving had previous experiences whilst renting with different Letting agencies, my experience with Hamptoms is truly positive. They do reply every query promptly and kindly and are always looking forward to help.
Thank you for your wonderful review Justo. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
GoogleWe had a great experience working with Hamptons, Hove office throughout the sale of our property. Their professionalism and expert advice guided us through every stage of the process. The quality of the listing, from the professional photography to the comprehensive property description. Their communication was always clear and they kept us fully informed. We would highly recommend Hamptons.
Thank you for your wonderful review Claire. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
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