Every review we hold for the Hove office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotFacebook - Shame On You.
Hello Facebook,I regret to inform, I have had a Facebook account for over ten years, used it for business and working on television. Recently been hacked and disabled. Had to open this account to find some support and I have had no customer service since. I have now contacted my solicitor and mailed their legal department. Been over three weeks and heard nothing back. I have been treated like I’m non-existent and left in the dark. I will hopefully recover my personal account and business page soon.Kindest regards,Theodore Chana.
Theodore · 18 May 2024
★★★★★ 1/5
TrustpilotMost Unsecured, Dumbest Time Wasting Platform
I have never encountered a more unsecured and frustrating platform than Facebook. Despite having two-factor authentication enabled, someone still managed to hack my account. To make matters worse, Facebook removed my account without any valid reason. When I tried to appeal this decision, they rejected my appeal and permanently deleted my account.The entire process was incredibly frustrating and time-consuming. It's clear that Facebook doesn't prioritize user security or provide adequate support for account recovery. I highly advise against using this third-class app, it's a complete waste of time and not worth the risk. Stay away from Facebook if you value your security and peace of mind.For so many years their system did not even know which one is a hacker and which one is a real person trying to get back his account. I have provided my IDs and other information but no luck. I did not even use the Facebook app on my phone, because its a time wastingBut I am a digital marketer and I have so many business pages to manage in this account and run ads but now see all the pages gone.I want to give you minus feedback but there is no option here so I have to give one star but you guys didn't deserve this too.And I am sure one day this company will be wiped from the world because of their third-class services and no contact support.
Syed · 18 May 2024
★★★★★ 1/5
TrustpilotNo help from support
My Facebook got suspended because someone connected a Thai Instagram account to it and posted things that got my account locked, and there's no way for me to get in touch with support because it requires me to log in to the Instagram account (that isn't even mine) to submit an appeal. I've sent emails to all kinds of Facebook related adresses hoping for someone to be able to help, but to no avail. All my memories for the past 10+ years are just gone.
WhyAITA · 17 May 2024
★★★★★ 2/5
TrustpilotPoorly designed data protection measures drive (decent) users away
While well-intentioned, Facebook's recent data protection steps have resulted in a frustrating user experience that leaves much to be desired. The constant requirement for two-factor authentication (2FA) PIN entry upon every login across all devices, even when accessing from a trusted home network, is a significant inconvenience. This excessive security measure disrupts the user flow and adds unnecessary friction to the login process.Moreover, the chat's end-to-end encryption feature is poorly implemented, requiring a separate PIN that is different from the 2FA PIN. This confusing design choice led to me being locked out of my account after entering one of my generated PINs for standard access. The lack of clarity and consistency in PIN usage is a significant oversight on Facebook's part.Ultimately, Facebook Messenger offers no unique features compared to other popular chat apps like Telegram and WhatsApp. Given the frustrating user experience caused by these poorly designed data protection measures, I have decided to switch to alternative platforms that provide a seamless and user-friendly experience while still ensuring the security of my data.Facebook must streamline its data protection processes and prioritize user experience to retain its user base in the face of growing competition. Until then, I bid farewell to Facebook Messenger and embrace more user-centric chat applications.
Victor · 16 May 2024
★★★★★ 1/5
TrustpilotWas banned from groups for posting a…
Was banned from groups for posting a nude photo even though I didn’t they should rename this Wokebook it’s awful you can’t even have a joke Zuckerberg is a first class CxxT
Dean · 14 May 2024
★★★★★ 1/5
TrustpilotF-ck Facebook
F-ck Facebook. I have never once had a motherf-cking seemless easy login with this app. Every f-cking time I log in it takes 20 minuets to reset the password 3 times because the other 2 didnt work (also noted i use a password manger so no i didnt forget it). Then it makes me veryify with another device or some b-llshit that either im on or just doesnt work. F-ck facebook never used without 20 issues and will not be ever using again.
Braden · 14 May 2024
★★★★★ 1/5
TrustpilotShameful platform they dont respect peoples rights
Disgraceful platform.I am currently facing harassment from an old man who was preying on me and who managed to steal my photos from my smartphone. This person has created explicit and offensive photo montages using my pictures and has shared them on various social media platforms, including Facebook. Despite reporting this violation of privacy and providing evidence of the seven videos created by this individual, the platform claims that the content does not breach their privacy rules. It is deeply concerning that my photos, full legal name, and location are being exposed, along with defamatory statements made by this individual. Facebook's indifference to this matter is alarming, especially when local laws clearly state that such actions are criminal and punishable by imprisonment and fines. It appears that Facebook prioritizes protecting criminals rather than their users. Consequently, I am left with no choice but to pursue legal action against this platform for their complicity in enabling this mentally disturbed individual. What makes this situation even more distressing is the fact that I do not even have a Facebook profile. Therefore, it is utterly unacceptable that someone who is not me can freely use my photos and share my personal information without my consent, while Facebook turns a blind eye to such behavior. This is truly disgusting.
Sabk · 13 May 2024
★★★★★ 1/5
TrustpilotIgnored by Facebook Tech Support
Ignored by Facebook Tech Support, 1.3 Stars Well EarnedIf there was a lower rating than 1.3 stars on Trustpilot, Facebook Tech Support would deserve it. The service is beyond terrible, it’s nonexistent. They don't bother responding to any feedback or complaints. It's like your issues go into a black hole when you try to get help.I experienced this first-hand when I needed assistance. The rep barely listened and ended the call by promising to set up another appointment, which of course, never happened. It’s like they think they can do whatever they want without any accountability.What’s worse, a quick look at Trustpilot shows I’m not alone; tons of people are getting the same cold shoulder. Not a single response from Facebook to any of the complaints. It’s clear they don’t care about their users at all. Just steer clear of their so-called support. You’ll save yourself a lot of frustration.
Alexander · 13 May 2024
★★★★★ 1/5
TrustpilotHacked, Banned and deleted
My 20 year old Facebook account was hacked. I have been banned and everything is deleted. It’s my belief my personal details have now been used to attack my other accounts now too.Plus I now have no access to my 6 year old business page but I received a notification that some random person was made admin of my page. It’s terribly worrying what has been done.I’ve reached out on every possible way I can to seek help but it appears customer service is nonexistent.Friends and acquaintances made during my lifetime who I only stay in touch with via that platform have now been lost to me. I’m just really perplexed how there is no customer service and no way to appeal the error they made.Also wth is up with marketplace. My friend used her account to list some items to sell for me, scammer after scammer after scammer. How on earth are those ppl allowed accounts but you permanently ban me when I’ve had the account since the beginning. I really hope no one was caught by them because they are very convincing.
Rain · 12 May 2024
★★★★★ 1/5
TrustpilotI’d leave zero stars
I’d leave zero stars, but it’s not an option so today after about 20 years of having Facebook they took down my profile they said someone was trying to hack my account which I do not believe whatsoever, because I would’ve gotten notifications from my Apple phone first before Facebook. Zuckerberg you suck! if your friends that actually invented Facebook back in the day, they should start their own company and you would lose everything that you have because everybody would go to them and dump your ass so fast!
Bridget · 10 May 2024
★★★★★ 1/5
Trustpilotanimal cruelty / shooting animals
Facebook’s response to my complaintWe didn't remove the videoTo keep our review process as fair as possible, we use the same set of Community Standards to review all reports.We've taken a look and found that this content doesn't go against our Community Standards.We understand that this might be upsetting so we recommend exploring the options available to control what you see.You can also request a review within 180 days if you disagree with the decision to not take this down.
D · 9 May 2024
★★★★★ 1/5
TrustpilotNo customer service
No customer service, someone hacked my FB and got my account suspended 6 months ago, I’ve been emailing and messaging but no help or responses. You can only appeal FB via your insta but the person who hacked my FB connected a random insta to it. I don’t understand why there would be ONE route to appeal, and if you don’t have an insta connected, you simply cannot speak to anyone?? I had FB for 18 years I’m FUMING with them. Ridiculous.
Anonymous · 8 May 2024
★★★★★ 1/5
TrustpilotI hate facebook with a pasion
I hate facebook with a pasion. I hate StoriesI hate whatever is shown in my feedI hate that the app reloads the feed when i look away for 2 secondsI hate that every post/comment are "fact checked" by woke lefties who dictate what's facts just because they dont like to hear the truth. I hate all the ads everywhereI hate the suggested contacts when sharing something on Messenger.. Just show people i talk with EVERY DAYJust go away Facebook.
MartinK · 26 May 2024
★★★★★ 1/5
TrustpilotFacebook - Hacked And Permanently Disabled.
Hello Facebook,I regret to inform, I have had a Facebook account for over ten years, used it for business and working on television. Recently been hacked and disabled. Had to open this account to find some support and I have had no customer service since. I have now contacted my solicitor and mailed their legal department. Been over three weeks and heard nothing back. I have been treated like I’m none existent and left in the dark. I will hopefully recover my personal account and business page soon.Kindest regards,Theodore Chana.
Theodore · 7 May 2024
★★★★★ 1/5
TrustpilotMy account was Hacked over a week ago
My account was Hacked over a week ago, all my personal details were changed, so there was no way I could access anything. Even putting my old details in, I could not restore or get back into the account. Worse still, Facebook has no contact details, and even using 2 E Mail addresses I had for them, explaining the situation, I heard nothing back from them. So now my account is being used by a Fraudster who easily managed to change all my details, whilst the real person cannot do anything. Totally useless Company.
Alastair · 6 May 2024
★★★★★ 1/5
TrustpilotFacebook blocked my account for no…
Facebook blocked my account for no reason! They lied a lot! I hate meta!
Customer · 2 June 2026
★★★★★ 1/5
TrustpilotNow Facebook… my first STABLE account…
Now Facebook… my first STABLE account was made in 2010 (I had an account before that one, that randomly got deleted.) I ran through so many accounts because of Facebook security issues. I’ve been having the same issue I’ve had on TikTok on Facebook for the longest times. I know someone has been on my account because they’re unblocking people I’ve blocked already, but there’s no suspicious activity and I know I haven’t given anyone access in years and changed my security information a bunch of times since then..
Shyzea · 5 May 2024
★★★★★ 5/5
GoogleI highly recommend Goldin Lemcke. Simon and his team are experienced, friendly and proactive. Whatever needed to be done was carried out promptly. My sale was protracted because of delays with the lease extension and without them
I doubt I would have been able to complete.
Kym · 10 June 2023
★★★★★ 1/5
TrustpilotMulti billion dollar company yet offer…
Multi billion dollar company yet offer no real time actual support after you have been hacked. Facebook is the anti christ of humanity. I hate you 🤬🤬🤬
John · 2 August 2024
★★★★★ 2/5
TrustpilotFB review
I've deleted my account many years ago. Don't like the way FB has been developing
Ella · 24 May 2026
★★★★★ 5/5
TrustpilotFacebook had a new update which is easy…
Facebook had a new update which is easy to navigate. Despite of having Facebook for 15+ years, it is now much faster, more innovative and would never be left behind.
Geneva · 23 January 2026
★★★★★ 1/5
Trustpilot1 star because zero isn't allowed.
1 star because zero isn't allowed.Awful now, adverts galore and riddled with scam / fraudulent adverts.Sick off reporting naked woman who's profile has sent me friend request offering "services my wife cant provide".Report CLEARLY racist content and its ok because it doesn't go against their code.... well, they must be lower than Boris Johnsons and that is LOW !!!Sick of cookies being trawled to put adverts for items I have searched for on Amazon or eBay ....
Paul · 26 June 2024
★★★★★ 1/5
TrustpilotHacked Facebook Account
Hacked Facebook Account Facebook no response!!!Facebook Support Team!!!I hope this message finds you well. I am writing to urgently bring to your attention a significant security issue regarding my Facebook account, george-kouskounou@hotmail which was maliciously compromised in November 2023.On November I received an email notification regarding a password change request for my Facebook account. It's crucial to note that I did not initiate this request. Subsequently, all devices were logged out of my account, and despite numerous attempts to contact Facebook via emails and support channels, I have been unable to regain access.Upon conducting a thorough investigation, I discovered that my hacked Facebook account was illicitly linked to other accounts, notably an Instagram account under the username "4wwildalepo4," which I neither own nor recognize. This unauthorized linkage led to the suspension of my Facebook account due to a violation of your platform's rules.As a direct consequence of this security breach, I have been compelled to create a new Facebook account. However, I am urgently appealing for your assistance in recovering my original account. Its significance extends beyond mere social connections, as it houses over 5,000 cherished friends and contains irreplaceable family photos of immense sentimental value.To substantiate my plea for account recovery, I have diligently compiled and attached several supporting documents, including a copy of my passport, a screenshot of the account suspension notification, evidence showcasing the unauthorized Instagram accounts linked to my profile, and a telephone bill displaying my name and location.I must emphasize that the current situation, characterized by the unauthorized access to my account and subsequent suspension, is both unprofessional and unacceptable. Therefore, I implore your prompt attention and resolution of this matter.Your immediate intervention and cooperation in rectifying this security breach will be greatly appreciated. Please treat this matter with the urgency it warrants, as it has significantly impacted my online presence and peace of mind.Thank you for your understanding and anticipated cooperation.Sincerely,George Kouskounou
George · 29 April 2024
★★★★★ 1/5
TrustpilotMy meta verified personal account being…
My meta verified personal account being suspended and when i tries to login the suspended notification would be given that my instagram linked account was used in spamming activities but i have nothing to do with that mentioned insta account. I don’t have that insta account on that specific name. I have tried to contact with the meta support as well but no response i have got so far kindly recover my facebook account so that i can use my facebook.My account name : Abid MehmoodEmail: chabid215@ gmail.com
Abid · 28 April 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
