Trusted Agent profile
★★★★★
96 reviews across 2 platforms
30c Western Road, Hove BN3 1AF
Brices's Hove office at 30c Western Road is rated 4.3 out of 5 across 96 reviews on two platforms, including 93 Google reviews rated 4.3. Checked 9 October 2026.
Every review we hold for the Hove office, from every platform, shown as written. First names only.
5/5
GoogleBrices acted as the letting agent during my time as a tenant over a period of 5 years in the same flat. Brices were always quick to address any issues, always responded to emails and calls and acted fairly and professionally as an intermediate between myself and the landlord. Highly recommend to anyone looking for a fair and genuine letting agents. Thank you Louise.
5/5
GoogleHave used Brices for both lettings and a sale - they're been superb! Louise, Alex and the team at Brices have helped me let my flat in Hove over the last 7 years - finding brilliant tenants quickly, and making the whole experience fuss-free. This year they've helped to sell the flat too - and their experience with the added complications that inevitably come with properties in older Regency blocks of flats has been beyond invaluable. They've been diligent and tenacious, throughly dependable and diplomatic, and a genuine pleasure to deal with. 100% recommend!
5/5
GoogleI highly recommend Alex Sheppard of Brices Estate Agents. He worked tirelessly to sell our house and overcame many issues which came up when our chain failed. He was always available, contacting me in the evenings and even working on his holiday to get the sale done. He is very experienced and professional, always positive, very friendly and approachable. Alex has a wealth of experience in the industry which shines through and gave us a lot of confidence in him. The service from Brices is excellent. Thank you Alex.
5/5
GoogleMy purchase was very difficult and drawn out during the testing time of covid restrictions. Louise was always professional, she did her best for both the seller and for me the buyer. The purchase had many problems due to personal circumstances first for the seller and than in the last week I had problems with my lender. I am sure the situation was incredibly frustrating for Louise but both Louise and the team remained calm and helpful Thank youPositiveResponsiveness, Professionalism
Thank you Jenny! I'm so glad we got there in the end. I will miss our daily characterful texts and phone conversations. Its a great flat - enjoy it now and relax! Louise
5/5
GoogleLouise and her team really understand the complexities of buying and selling in Brunswick Square. They know the quirks of the diversity of properties and their myriad layouts; from basements to balconies. Having engaged another estate agent who I had hoped might leverage their strong London connects, I realised that what I really needed was expertise in selling what it means to own and live in such a landmark location. Alex and Louise were great, from the first point of contact to the last, relief soaked handover of keys. If you are looking to buy or sell in Brunswick Square you will find no agent better equipped to advise nor with greater knowledge than Brices.
Thank you Marc! You were a fabulous client too! Louise
5/5
GoogleLouise and the team went above and beyond throughout my entire experience with them. Nothing was too much trouble and they really did go 'the extra mile'. They are knowledgeable and professional yet friendly and approachable. Due to the bad weather we have had recently, I have had various maintenance issues arising and they were always on hand to resolve and organise any help needed! Even at 10 o'clock at night, speaking to Louise or Ellie, they organised work to be carried out in a timely fashion and I really feel that they cared. I couldn't recommend them highly enough and would like to say thank you to all of the team. Seriously, thank you SO much, I will always be grateful xPositiveResponsiveness, Quality, Professionalism
Thank you Linsey. We are pleased you are all back up and running now!
5/5
GoogleMoving is stressful at the best of times, but the team at Brices went above and beyond to make the whole experience smooth. We looked at many places and Alex was the only agent to actually show us a property. He knew the landlord and the home, and it made us feel at home right away. Leah and Emma were also excellent and provided communication and service that you simply don't find at other agencies. I can only imagine how busy things must be right now for the team, but there was never any evidence of that and we were treated with kindness in a timely manner at each step. Thank you so much for your help!PositiveResponsiveness, Quality, Professionalism
Thank you for your kind words and we enjoyed welcoming you to your new home!
5/5
GoogleBrice’s sold our flat in Brunswick for us this year. Of course selling is a stressful business but they made it as painless as it could possibly be. They took great photos, helped us price it realistically and dealt with viewings professionally. Once we found a buyer they handled every aspect of the process, coming up with solutions to problems, and ensuring great communication between both solicitors, the buyer and us. Alex knows the area well, he understands the properties, the issues with conversions, listing requirements, freeholds and leases. We really needed his expertise as we went through the process of selling. We used the solicitor that Brice’s recommend which meant that there was never delay or misunderstanding. Throughout the process everyone in the company was helpful, kind and responsive. No email went unanswered or phone call unreturned. I can’t imagine why you’d think about using any other agent if you’re buying or selling in the area
5/5
GoogleWe have just exchanged on our first property and we couldn't be happier with Brices. They knew exactly what we were looking for and they found us our dream flat. We have dealt with other local estate agents in the past, and I found Brices by far the most friendly and professional. They have a really personal approach and both Alex and Louise were there for everything we needed. Thank you so much!
Thank you India! That is a fabulous flat you have there and you were a pleasure to work with! That chandelier is going to look amazing. Louise Brice
5/5
GoogleRecently bought my first flat with Brice’s and it was a smooth experience. Notably, Alex was such a great agent and appreciated him helping us get it over the line. Would recommend to anyone
5/5
GoogleVERY PROFESSIONAL, EFFICIENT SERVICE AND DELIGHTFUL TO DEAL WITH. Alex. with his calm, genuine and helpful manner, plus many years of experience, dealt with my house purchase perfectly. His colleagues were equally as friendly and obliging. There was no pushiness or curtness which I have experienced with some of the big agencies. No constantly trying to persuade me to meet with their mortgage adviser when I already have my own. I am a professional landlady with 25 years experience in the property sector, and have dealt with many agents over the years. If I was going to sell, let out or rent a property in Hove or Brighton, I would definitely employ the services of Brices. Once again, THANK YOU, ALEX !
Thank you for you kind words, you were a pleasure to deal with too! Alex
1/5
GoogleOver the last 8 years I've been with 6 estate agents in Brighton. Some good some bad. Brices were by far the worst. As I'm sure its not their intention to do so, the circumstances of my situation revealed that they were very clumsy at ironing out my issues, and superbly talented at taking my money. I raised the issue that my flat had condensation issues multiple times. Eventually my entire ceiling began to crack and rain water was entering my flat continuously. For the remainder of my tenancy, Brices did not fix this issue. I had no choice but to leave the flat. For 1 entire month I lived in a hazardous environment, and it was contractually illegal to not fix and repair the situation immediately. On top of this, 75 % of my deposit was taken from me. I even had to battle them on getting back my last month rent. The flat also had underfloor heating installed, but I later got confirmation from British Gas that the Energy Plan was never changed to fit according appliances. My energy bills were triple the amount they should have been...! The energy certificates provided to me at the start of my tenancy were not matched to the renewed appliances. I spent up to 15£ a day heating my flat. And with the condensation I was advised to open my windows and air the apartment. In January. When I left I had to ask for a reference, so I could move to a new house. They even charged me for that! After all I had been through they still decided to take more of my money. Sorry Brices, but you know you should have acted differently here.
Dear Lenny, I wanted to, firstly, acknowledge and agree with you that this was indeed a very difficult tenancy and there were extenuating circumstances that affected your enjoyment of the property. This was a new property for us and following your report of water ingress from the roof it was immediately established by our contractor that the flat roof needed replacing. Unbeknown to us this building had an 'absent freeholder' ie. they were untraceable. The freeholder owns the physical fabric of the building and we cannot carry out repairs on another parties property without consent. We carried out temporary repairs which was not sufficient to stop the leaks. There were also no managing agents for the building so the only option was to release you from the tenancy whilst the landlord sought to resolve this. The deposit negotiation was proving difficult for us to mediate so the entire case and deposit monies were passed to the TDS Independent Adjudication Service who, based on evidence and accounts provided by both you and the landlord awarded 75% to the landlord. We were not involved in this decision. The rent was paid directly to the landlord and I acknowledge that there was a delay in recovering the funds from him despite numerous chasing emails and calls. We have double checked with the energy assessor and the EPC you were provided with was correct. Lenny, I want to reiterate that this is not the tenancy we wanted to create for you but the hurdles set before us were too high and out of our control and I am sorry that your bore the brunt of this being the occupant. With regards to the referencing fee this was processed by our separate administration department and I agree that it would have been a fitting good will gesture to waive this for you. I completely empathise and hear that you are still unhappy having put pen to paper some year and a half after vacating the property. I would like to clean things up with you and further hear how this occurred for you to put things right. I am currently on maternity leave but would like to come into the office to meet with you at your earliest convenience. Please contact me at louise@brices.co.uk - Louise Brice - Director
5/5
GoogleHaving been given the run around by another estate agent (who shall remain nameless, the cunning bunch) I then viewed and purchased a property through Brices and I was absolutely delighted with the service. I felt very well looked after throughout the process, which was invaluable to me as a first time buyer, and they pulled out all the stops to hasten my purchase when I was faced with sofa-surfing. Alex and Jon were always on hand to answer my questions, they were always honest (even with the occasional bit of bad news) and I have now recommended them to my partner in his first house purchase. I was especially touched by my house-warming present from them and would absolutely deal with them in future.
Thank you Caroline! You were a pleasure to have as a client! The Brices Team
5/5
GoogleLouise and team are fantastic, responsive, and knowledgeable. Would definitely recommend based on my experience.
5/5
GoogleJason was helping me and my friend to find a 2 bedroom flat which would also be pet friendly. He went above and beyond in order to find a suitable property for us and his customer service skills are immaculate! He was the only agent in Brighton who actually cared and listened to our conserns during my property searching period. I am grateful for all of his help and dedication to his job!
What a lovely thing to say! Really appreciate you taking the time to put pen to paper (metaphorically) Jason
5/5
GoogleBought our new place through Brices and couldn’t be happier. Alex was amazing and was super helpful, easy to work with and kept in constant contact. Really helped secure our dream home. I’d recommend him to anyone
5/5
GoogleBrices were our letting agents during a tenancy that was fraught with difficulties after the landlords decided to sell up. Louise and her team were fantastic throughout the process, always supportive and professional while going the extra mile to offer the best service. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Lee! We wish you all the best in your new home. Louise
5/5
GoogleI have nothing but very positive things to say about Brices. I bought, rented and sold through them! In what was a highly complex sale, Louise was professional and responsive but also really cared on a personal level. Not many people could have help the sale together but Louise managed to keep everything going. When I rented the flat through Brices, Alex was thorough and diligent with prospects but also very friendly and lovely to work with. I would highly recommend Louise, Alex and the whole Brices team!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI strongly recommend Louise, Alex and the whole team at Brices. I have rented through them for some years and recently sold my home through them. They have great local knowledge and excellent relationships with local professionals. This pays dividends in an area with so many listed buildings and quirky properties. When my sale involved some complicated renegotiation Louise was very professional; supportive but also fair. I was very grateful to be in such capable hands at what was a very stressful time.
1/5
GoogleRude and extremely condescending staff, doesn’t accept U.K. guarantors and tried to take rent 6 months upfront. Seems like an elaborate scam, avoid at all costs
Zahra and Andrejs, I am sorry that you were made to feel this way and I would welcome the opportunity to discuss with you if you could please call me. The reasoning behind what I am presuming happened here is that we do not accept guarantors in place of an income, they are a back up if the salary or income is very close to an affordable level. If you are unable to show a source of income that would cover the rent the solution for a lot of tenants is to pay the first period upfront with another discussion at renewal stage. It sounds like the team were looking to assist you with options to try to make it work for you. Please do contact me so I can investigate this for you. Louise Brice MNAEA MARLA
5/5
GoogleWe placed our home on the market in February 2018 listing it with a number of high street agents and an independent in the area. We received an offer through the independent within a week of listing with them. Unfortunately, due to poor management the sale fell through. It was an extremely difficult time and the market was deteriorating. We became disillusioned and dissatisfied with estate agents and removed our listing from them all. We decided to find one agent with an in depth knowledge and experience of selling properties in Brunswick and Palmeira Squares. Brices appeared to be a perfect fit. We were impressed with the fact that they also included VR in their online advertising. Louise introduced us to Alex, who would be the agent looking after us. He very quickly found two interested parties, but they like us, were caught in the property slump and needed to move to exchange on their properties. During this very difficult time, Alex was a continuous support and encouragement, both to us and our potential buyers. He always remained positive and never lost his committment and belief in our sale. He co-ordinated and managed the process perfectly and we are indebted to him. We cannot recommend Brices and Alex in particular highly enough.
5/5
GoogleInitially my wife and I used Brices to manage our flat. Jason did a grand job finding tenants quickly and making sure everyone's needs were met (ours and the tenants). Jason was competent, friendly and always a pleasure to speak with. When we decided to sell the flat, Alex looked after the viewings and sale process. Again, professionalism and humour were prevalent part of our interaction. The flat was on the market for longer than we expected, but Brices never let it slide to the back. They continued to cleverly market the property until an interested buyer was found and the sale completed. Thank you Louise for putting together such a strong team. I would recommend Brices to anyone looking for experienced and efficient Estate Agents.
5/5
GoogleI had a very good experience with this estate agent and bought my first home through them in Sept 2023. Alex and Sam were a really helpful and knowledgeable team who managed the sale process. What was really useful was their …
5/5
GoogleHaving had a really, really bad experience trying to buy my first property with Baron Estates I was nervous in going ahead with another sale. Brice's were helpful, honest and kept me up to date with how the sale was going, particularly whilst I wasn't able to complete as the flat was tenanted. Alex was really friendly and didn't make me feel like just another buyer which I had felt at some other estate agents. A smooth sale and a great first flat!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brices's Hove office has 96 reviews across two platforms: 93 on Google, 3 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.
Brices is rated 4.3 out of 5 across all 96 reviews, and 4.3 out of 5 on Google from 93 reviews, checked 9 October 2026.
Brices, 30c Western Road, Hove BN3 1AF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
