Trusted Agent profile · Hounslow

Winkworth Chiswick reviews in Hounslow

4.0

★★★★★ Great

1,031 reviews across 2 platforms

269 Chiswick High Road, Chiswick, W4 4PU, Hounslow, W4 4PU

Winkworth's office in Hounslow, at 269 Chiswick High Road, is rated 4.0 out of 5 across 1,031 reviews on two platforms, including 146 Google reviews rated 4.8.

Google logo

4.8 / 5

146

Reviews on Google

This office

Trustpilot logo

885

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hounslow office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent Experience

I had a brilliant experience working with Becca and Nicola. They found a buyer quickly and kept me fully updated throughout the entire process with regular phone calls and emails. Their communication was clear and timely.

Hywel · 2 January 2026

Agent replied · 22 February 2026

Thank you for your feedback, Hywel. We really appreciate you taking the time to share your experience - and we’re glad to hear that the Winkworth Blackheath office made a positive impression. We look forward to working with you again.

5/5

Trustpilot

Kensal Rise’s best estate agent

Winkworth stepped into the breach after our previous agent failed to produce a satisfactory buyer. Within 48 hours we had two offers and a buyer prepared to pay over asking price. Andy Carre was thoroughly professional and an absolute pleasure to deal with. Definitely the best agents in Kensal Rise.

Mrs · 5 June 2023

Agent replied · 24 October 2024

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us, and we agree, Andy is truly a gem to have on our team! We look forward to working with you again in the future!

5/5

Trustpilot

Winkworths

Winkworths, and Patrick in particular, have been fantastic from start to finish in a difficult market. They helped us navigate some tricky waters, communicated effectively and clearly, and we felt well looked after. Patrick was very professional and helpful through the entire process and could be called upon for anything. Thank you!

Chirag · 2 April 2023

Agent replied · 24 October 2024

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.

1/5

Trustpilot

Avoid renting through them

Property manger is inexperienced, unresponsive, possibly confused and disorganised, seemingly working entirely towards the interests of the landlord

Angie · 19 May 2026

Agent replied · 24 May 2026

At Winkworth we are always disappointed to receive a review such as yours and we are sorry to hear of your personal experiences Angie. All the Winkworth offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.

5/5

Trustpilot

A Stellar Experience

A Stellar Experience with a Highly Professional Seller Property Agent!I recently had the pleasure of working with Mr Simon Jenkin as property agent, and I cannot emphasize enough how impressed I was with his professionalism and dedication throughout the entire process. From the very first day until the end, he consistently went above and beyond to ensure a seamless and successful experience.One of the standout qualities of Mr Simon was his exceptional availability. No matter the time of day, he was always just a phone call away, ready to address any concerns or answer any questions I had. His prompt responses and willingness to assist demonstrated his commitment to providing top-notch service and ensuring my peace of mind throughout the entire process.Thank you, Mr Simon for your outstanding service and for exceeding my expectations at every turn!

Christos · 8 July 2023

5/5

Trustpilot

Lauryn is a great asset to the company…

Lauryn is a great asset to the company chasing the solicitors and keeping me updated. Well recommended for her dedication to the company

Jock · 21 November 2025

1/5

Trustpilot

Dreadful mess of a business.

Bear · 13 August 2026

Agent replied · 22 September 2026

We have asked for more information as to which office this relates to so that we can provide a response.

5/5

Google

Winkworth Chiswick have been letting our flat for some years now and I have had nothing but impeccable service and support from Mariola Lesnianska. Managing our property from overseas can sometimes be stressful but her experience, approach and pragmatism take all of that stress away. I could not recommend her more highly, she is many steps above any other agent that we have worked with since letting our flat almost 10 years ago.

Natalie · 23 October 2025

1/5

Trustpilot

I have had a horrible experience with…

I have had a horrible experience with Maddie Barrington as a tenant.We were presented with a dirty property full of black mold and left to rot with a newborn for two and a half years before eventually having to move out.We faced a sizeable rent increase as well but absolutely no action towards our very serious issue.We have lost thousands of pounds worth of clothes and have had to spend tens of hours emptying our wardrobes in order to wash our clothes again and again.On top of everything we had to pay enormous electricity bills as a result of running several dehumidifiers.Maddie has not been helpful or accommodating.I would recommend to make sure you do not deal with her If you do have to work with wink worth.Edit: In regards to your response, I have put the name of the person there so you should be able to know what office this is. The property is in N1.

Chris · 10 May 2024

Agent replied · 24 October 2024

Hi John,At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update your review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.Additional response:Dear John,I am sorry to hear that you have had cause for complaint regarding Maddie and the management of your property.Having investigated your complaint in detail, I can see that Maddie worked extremely hard to have the matter resolved for you however, approval to proceed with works to rectify the damp issue was never received from the landlord despite numerous requests to proceed. We take damp issues very seriously when reported and will always work with our clients and advise them accordingly to rectify such concerns. Unfortunately, we are not able to instruct such works without approval from a landlord despite our recommendation to do so.Winkworth Highbury & Islington

5/5

Trustpilot

Exceptional services

Patrick and Alex were incredible house estate agents who made our house buying experience truly remarkable. Their unwavering dedication, vast knowledge, and friendly demeanor were invaluable. They went above and beyond to find us the perfect home and made the process stress-free. Highly recommended!

Savvas · 30 July 2023

Agent replied · 24 October 2024

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.

5/5

Trustpilot

Proper lettings

We have just re-let our property with Aaron and the team at Winkworth and found it to be a smooth experience. This is the second time they will have found us tenants and we very much appreciated the patience and advice Aaron and his team have offered throughout.

Thomas · 4 April 2023

Agent replied · 24 October 2024

Thank you very much for the excellent review.

5/5

Trustpilot

exceptional

I would like to thank James for his outstanding help and support during the process of purchasing the property. I can't be more thankful to James and his exceptional professionalism, he went above and beyond to make the entire process as smooth as possible. I would like to give my highest recommendation.

Eve · 26 October 2022

Agent replied · 24 October 2024

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.

5/5

Trustpilot

Terrific sales team - Lady and Sean are brilliant

Terrific sales team. Lady was flexible and accommodating when we wanted to arrange property viewings, and her knowledge of the local area is second to none. Sean was proactive and helpful and really worked hard to move our purchase towards a swift completion. Five star service, would definitely recommend.

Belinda · 31 January 2023

Agent replied · 24 October 2024

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.

5/5

Trustpilot

The Winkworth team in Kensal Rise

The Winkworth team in Kensal Rise is exceptional. Thorough, caring, professional, and relentless in finding our ideal home.By far the best team we came across and that was reflected in the quality and choice of the houses they had access to, clearly, they are trusted by many.

Andrew · 5 April 2023

Agent replied · 24 October 2024

We're happy to see that you had a 5-Star experience at Kensal Rise! Thanks for sharing.

5/5

Trustpilot

Winkworth is the agent you need

Kerry and Sarah were so helpful and made our process seamless. They were very understanding during obstacles and always found a way around it. They are also very proactive and the nicest agents I have ever met. The team are very responsive. They made our overall experience easy and lovely. I couldn’t thank them enough

Rachel · 12 September 2024

5/5

Trustpilot

Great experience

Aaron brings his many years of exerience to bear in an offering which a parachutist would characterise as 'good all the way'

161188 · 13 March 2026

Agent replied · 24 May 2026

Thank you so much for taking the time to leave an excellent rating! We really appreciate your business. If you can please let us know which office you dealt with I can pass on your lovely review.

5/5

Trustpilot

Brilliant letting agent team

Every dealing I have had with Winkworth Kensal Rise has been superb. They are an incredibly charming and efficient team, always on hand for any queries. They are knowledgeable about the market and have always found great tenants really quickly. Wouldn't ever use anyone else.

SIMON · 12 May 2023

Agent replied · 24 October 2024

We're happy to see that you had a 5-Star experience at Kensal Rise. Thanks for sharing!

1/5

Trustpilot

The worst agency .

The worst agency .. I had a viewing yesterday and I went to see the flat with my wife and my 6 months old babe ,and my agent Lewis Impleton , probably he hasn’t so happy with that , he tried to avoid answer my question, very poor customers skills , he wasn’t even showing me the house , not talking at all .. probably you could see he was not interested to rent the flat to me from the first moment .. after that i told him I was happy to rent the flat and I have everything had they need .. while allAnswer was been answered next day was asking me again the same question by email . .. his email very unprofessional, he was like writing to a friend .. never mind after all that , not answering to me for 2 days , I had to email him again and after the reply of him was that the flat it’s been gone .. that all , didn’t even ask me if he can show me some other properties that are still on the market..

Gio · 14 March 2024

Agent replied · 24 October 2024

At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.

1/5

Trustpilot

I am extremely disappointed with the…

I am extremely disappointed with the service provided by this agency. It has now been over a month since I moved out of the property, and I have still received no clear response regarding the return of my deposit.

Consumer · 23 June 2026

5/5

Google

Winkworth Chiswick handled the sale of my property - Allison and Jordan were outstanding. They were proactive, excellent with communication and kept me fully updated every step of the way. They displayed true dedication and commitment to …

Lara · 17 April 2025

5/5

Google

Megan and Allison sold our house recently, and I can say with absolute confidence that they were absolutely fantastic from the word go. The fact that I could contact them at any time with any number of questions was just invaluable, and it felt that they genuinely cared about the house. I never had to chase for updates, and they kept the process moving, despite numerous hold ups from the other end of the chain, they did not lack patience! Megan and Allison have utterly restored my faith in estate agents! Warm, professional and very good at their jobs! Thank you so much!

Jocelyn · 26 February 2024

Agent replied · 23 October 2024

Thank you so much Joss for your lovely review. It was a pleasure to assist yourself and Mike, you were fantastic through the whole process, we thoroughly enjoyed assisting you. We all hope you are settled in your new home.

5/5

Trustpilot

Great team!

Aaron, Shaun and the team at Winkworth worked to hard to find our family the perfect short term rental solution. They were responsive, helpful and genuinely cared about meeting our needs. Thanks team for making what could have been a very stressful time, as smooth and easy as possible!

Jodie · 11 November 2024

1/5

Trustpilot

Please avoid them. Reclaiming our deposit has become a lengthy and arduous process

Unfortunately, our experience with Winkworth has been so disappointing that I must give a 1-star rating, though I wish there was an option for zero stars. They have repeatedly made false statements to unfairly extract money from tenant. Even damage noted in their own move-in inventory report from last year is now being used against us to justify charges. It's disheartening to witness their prioritization of profit over fairness. When confronted, they suggest disputing through "my deposit scheme," only to further inflate fees. Our cleaning fee surged from £140 to £336, and apart from maintenance fees were hiked for pre-existing damages. Despite returning the property in better condition, we were still charged professional cleaning fees for mold, dust, and dirt present upon move-in. They even colluded with their inventory company to exploit situations for financial gain, leaving us speechless. Additionally, we graciously accommodated potential tenant viewings three times in 10 days, only to have our privacy violated as individuals freely took photos and rifled through our belongings without consent. This experience has left us profoundly disappointed and hesitant to engage with Winkworth in the future.

W · 22 February 2024

Agent replied · 24 October 2024

At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.

1/5

Trustpilot

Worst Ever

My experience with Winkworth was a masterclass in chaos and incompetence. A real circus is even better them. Not only did they turn a blind eye to broken properties, but they also seemed to have a PhD in denial and deception. They don't even have the decency to possess basic moral standards. I bet Winkworth does not care their branding or reputation, basic thing for a business. Their idea of 'professional cleaning' was a joke - the place was dirtier than a pigsty, with mold, spiders the size of small cars, and no sign of any supposed cleaning crew. And don't even get me started on their response time - it's like they only sprang into action when I threatened to pack my bags.During checkout, they pulled out all the stops with their wild accusations, conveniently forgetting that the damages were already there when I moved in. But oh no, let's blame the tenant instead!And as if dealing with Winkworth wasn't enough, their partner in crime, ACT Property, was just as useless. It's like they were in cahoots, caring more about squeezing every penny out of me than addressing my legitimate concerns.Privacy? What privacy? They had no qualms about waltzing into my home uninvited, rearranging things like they owned the place. And to top it all off, they even decided to whip up a meal in my kitchen without so much as a 'by your leave.' They took away my letters too.Getting my deposit back was a whole saga, thanks to their fault-finding frenzy. But hey, at least I've inadvertently become their biggest promoter in my community (whatsapp, X, facebook, signal, neighbours) about Winkworth. The way word spreads, it's like a snowball effect! I am so excited!

Tong · 19 February 2024

Agent replied · 24 October 2024

At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Winkworth's Google reviews

Questions about Winkworth Chiswick

How many reviews does Winkworth Chiswick have?

Winkworth's Hounslow office has 1,031 reviews across two platforms: 146 on Google, 885 on Trustpilot (across the whole business).

What is Winkworth Chiswick's rating?

Winkworth Chiswick is rated 4.0 out of 5 across all 1,031 reviews, and 4.8 out of 5 on Google from 146 reviews.

Where is Winkworth's Hounslow office?

Winkworth Chiswick, 269 Chiswick High Road, Chiswick, W4 4PU, Hounslow, W4 4PU.

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