5/5
TrustpilotVery helpful and friendly team.
Faraz was fantastic in helping me get my flat sorted as well as all of the Winkworth team the communication was great from start to finish. Highly recommend.
Trusted Agent profile · Hounslow
Winkworth Chiswick reviews in Hounslow
★★★★★
1,053 reviews across 2 platforms
269 Chiswick High Road, Chiswick, W4 4PU, Hounslow, W4 4PU
Winkworth's office in Hounslow, at 269 Chiswick High Road, is rated 4.0 out of 5 across 1,053 reviews on two platforms, including 161 Google reviews rated 4.7.
Reviews
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotWinkworth
Winkworth, Poringland. We called them on Friday about the property to rent minutes after it went on Rightmove. They do not offer virtual viewings even if you live 200 miles away. Agent said they are only taking details to schedule offline appointments, took our details. On Monday they said viewings arranged for Thursday but it's all fully booked already (how?) and they will see when to book us for other day. When asked to film a short video when they will be at the property to understand if it's worth a 200 mile trip - they said they can't do this.Absolutely ridiculous service!
5/5
GoogleThe staff at Winkworths were so helpful and super efficient. They found me a lovely flat, sorted all the necessary paperwork and moved me in - all within the space of two weeks. I'd highly recommend using them.
1/5
TrustpilotAwful experience
I am a small landlord and made the huge mistake of renting my houses through Winkworths and regretted it ever since. The current dispute I am having is over the deposit and who they represent. In practice, they seem to think it is the tenant.....
Agent replied · 24 October 2024
Thank you for taking the time to write a review however naturally Winkworth are disappointed that on this occasion it is a negative review. All of the Winkworth offices are independently owned and operated and therefore we would be grateful if you could indicate the location of the office you have been dealing with so the matter can be looked into. Apologies once again if we have fallen short of your expectations but please do provide more information to see if the matter can be resolved.
5/5
GoogleMy family and me have been clients of Winkworth's for over 17 years. Many different agents were helpful and responsive over the years, and recently, under difficult conditions, Chantelle Leydon proved to be very professional and put an extra effort to help out and so is a credit to the company. We would like to thank her, Janie and agency for their continual efficiency and friendly approach in solving problems. Truly recommending them and Winkworth.PositiveResponsiveness, Professionalism
1/5
TrustpilotWorst experience ever with Winkworth…worst experience
Worst experience ever with Winkworth estate agent to sell my flat.
5/5
GoogleI just had a viewing with Jordan who is an absolute asset to the Winkworth Chiswick team. Such lovely and professional service, very refreshing!
5/5
GoogleFirst time ever dealing with Winkworth and it's been a great experience so far. Ashley was so helpful and friendly and an absolute pleasure to do buisness with. We are really looking to moving into our new home :)
5/5
TrustpilotSuperb service
They were pleasant and professional throughout and the only agency I’ve ever dealt with who stayed engaged and connected through the whole process. Really appreciated all their service.
Agent replied · 24 October 2024
We're happy to see that you had a 5-Star experience. Thanks for sharing!
5/5
TrustpilotFantastic handling of sale
After just completing on a sale, I can say that Winkworth (specifically Dhruv Rupapara) were a lifeline during the process. Dhruv guided me through every step of the process with patience and excellent knowledge. I would highly recommend both him and the company.
5/5
GoogleWinkworth's have been managing the letting of my flat in Chiswick for several years. Janie Lapwood has been excellent, with a prompt and professional service throughout.PositiveResponsiveness, Professionalism
1/5
TrustpilotThe Representative from Winkworth…
The Representative from Winkworth replied with a very short response.However, the students have yet to have the student holding deposit returned, the agent has not had the decency to indicate how long they have to wait to have the money returned as they both have to look for new accommodation when university starts soon.My student son will now have to travel from a different location to start the transferred job in Fulham, thanks to the Agent from Winkworth situated on Fulham High Street.
5/5
TrustpilotNatasha provided me with excellent…
Natasha went above and beyond. She met my brief with precision and her extensive knowledge provided me with all the information required to make my decision regarding my new home. Thank you Natasha and thank you Winkworth.
5/5
TrustpilotThanks to all at Winkworth for helping…
Thanks to all at Winkworth for helping us sell our property. We had an excellent service and had regular emails and phone calls to help keep us in the loop with developments. Would strongly recommend.
5/5
GoogleI've dealt with Alastair on many varied property transactions and I've always found him to be extremely knowledgeable and honest in all our discussions and dealings. I would have no hesitation in recommending him and the Chiswick office.
5/5
TrustpilotWinkworth Chiswick sales very highly recommended
Winkworth Chiswick sales very professional, efficient and high customer focused. The experience with Ellie was exceptional. She went out of her way to help. And Kit was also very good and helpful. Thank you.
1/5
TrustpilotWinkworth Guildford - Avoid
Avoid at all cost dealing with Winkworth Guildford now changed tier name to Guildford Estate Agents.There are many irregularities with the way they carry out their business. They are the smallest estate agent in Guildford and usually under staffed, service is very poor, they have every excuse under the sun and they repeatedly let you down or try to take advantage. The owner James Quantrell talks a good show and comes across professional, do not be fooled by his persona or offer of lower fees, they will let you down.
5/5
TrustpilotNishi is very helpful
Nishi is very helpful, always informing me of new houses which come available. Her service is generally world class and the rest of the team are the same.
1/5
TrustpilotVery rude woman who I spoke with in…
Very rude woman who I spoke with in Property management team who they look after Paddington and WestEnd. she just hanged the phone on me when I was enquiring about how to link as an Elecctrical company with them. I then called back within 30 second and a male member of the same team told me that she is busy and cant talk to someone. very disappointed with winkworth and I am sure that this is how you deal with your customers too! would have given 0 star if I could.
1/5
GoogleMade the decision to edit my review now that I have left my Winkworth property. I was initially asked to leave a good review and as this was before things turned sour I agreed. The entire 6 months period renting through Winkworth was an absolute nightmare. Admin fees were extortionate, deposit was way over the government advised minimum and I was only told after I signed my contract that Winkworths wouldn't actually manage the property and all repairs would need to be done through the landlord. My landlord lived the other side of london and I never met her as she refused to come and assess anything that I reported. In addition she refused to hire a handyman to fix things like a window that wouldn’t open which resulted in me contracting a chest infection from the damp. She was abusive over email and attempted to extort money from me anyway she could. I finally got out of my contract early with the help of Damian, the only helpful person at Winkworths who did everything he could (he has unfortunately now left) but I am about £300 down after covering more admin costs from moving out as well as the inventory charges and having to pay some money to my landlady to cover a table she claimed I broke but refused to send me pictures to prove any damage. Honestly would advise anyone against going with Winkworths.
1/5
TrustpilotSloppy and eye off the ball. Had their day!…
Do not monitor their contractors so charges far too high and repeat visits for boiler over 1 year costing me £1,300 and there was no issue with boiler miraculously when I refused more visits. Watch out for wording and terms on short term tennancy contracts. The list goes on and on! Now looking for new management agency. This estate agent has forgotten who they work for. Would advise to give them a big miss.
1/5
TrustpilotI would give less than 1 star
I would give less than 1 star if possible. Before we signed for our flat we requested a full professional clean take place in the property because of the terrible state of it. This was not organised and so some last minute cleaners had 3 hours to attempt to clean the property. On entering the property, on top of the disgusting state it was still in (toilets completely stained, mould, mildew, floors not hoovered, pans with food still in and going mouldy....) there were electrical faults (bathroom light didn’t even work so we couldn’t even use it, sadly couldn’t change it ourselves), curtains and keys missing, broken furniture and also moths. We raised all the issues with Winkworth who took a month to even start attempting to look at the issues. After promising a second clean and fixing the simple issues, we are still in a disgusting flat with minimal progress. As a forewarning to future tenants, Winkworth operate by having the previous tenants leave the flat, then wait for the new tenants to move in and raise any problems, they then have to negotiate with the old tenants and land lord about who pays for what, whilst you are living with the broken/ damaged/ filthy flat. Overall service has been unbelievably poor and I would not recommend them to anyone moving forwards.
1/5
TrustpilotAwful for renters - avoid
I am currently stuck in a fixed term contract with Winkworth, which I cannot get out of.They promised in writing to deep clean the carpet - and didn't do it - and subsequently lied about having done it.They won't fix our thermostat - because they say it had been broken for 2+ years - but the unit was there to see during the viewing - and nobody told me it was broken. So I can't time the heating to go on and off and it's costing me lots of money.A draw in the kitchen - after the 'professional clean' which allegedly took place before I moved in, contained dirt and what appeared to be mice droppings.Their service is awful and aggressive.They are currently pursuing me for a bill for a plumber to come out and fix a broken boiler. I've been blamed for causing the issue, but have't touched the boiler since last winter.Avoid - find a good landlord using recommendations from friends. I would't wish their behavior on anyone.Genuine review - can provide evidence if necessary.
5/5
GoogleExcellent service. The team, specially Charles has been following up thoroughly during the whole process and managed expectations in a very professional manner.PositiveResponsiveness, Professionalism
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