Trusted Agent profile · Hounslow
★★★★★
1,053 reviews across 2 platforms
269 Chiswick High Road, Chiswick, W4 4PU, Hounslow, W4 4PU
Winkworth's office in Hounslow, at 269 Chiswick High Road, is rated 4.0 out of 5 across 1,053 reviews on two platforms, including 161 Google reviews rated 4.7.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
1/5
Trustpilotdont trust them
Had an appointment to view a flat, 30' before and as I was arriving, they cancelled as they got a holding deposit. How trustworthy Winkworth ?! Great move. The right thing to do is to finish all your appointments with the clients and then decide and take a holding deposit ! Avoid them.
4/5
TrustpilotBuy was straightforward and team kept…
Buy was straightforward and team kept the process moving along, checking in often.
5/5
GoogleAmazing service from Nick and team. Followed everyone step of the way to ensure a smooth transaction. Definitely recommend Winkworth Chiswick.
5/5
Trustpilot7 🌟 service
With covid my usual contact for lettings was not around to assist with my portfolio of clients. Nishi was able to quickly get up to speed with what was required and ensured the service provided was seemless. Great work and dedication, thankyou Nishi.
5/5
GoogleWe are very grateful for the outstanding assistance we received from Winkworth Chiswick Estate Agents in finding the perfect rental flat. From the very beginning, their team showed a remarkable level of professionalism and dedication. They …
Thank-you so much for your kind words, we are so glad we've been able to assist you.
5/5
GoogleWinkworth has been absolutely essential in selling our property with their professional services and also advise on both a professional and personal level. It has been an absolute pleasure and satisfying experience with the team in …
Thank-you so much for your feedback. It was a pleasure to help you in the sales process.
5/5
TrustpilotLovely, helpful realtor - totally got what I was looking for.
I've had a lovely experience purchasing my first home with Thomas Syms from Winkworth. He has been very positive, friendly and helpful throughout the process. He got what I was looking for early in the search and really helped me to find the place that was right for me (even though I didn't think it from the pictures at all!). He kept me up to date every step of the way, and whenever lawyers weren't responding he could help move things along quickly. Thank you!
1/5
TrustpilotGAZUMPING COMPANY
You should learn how to treat people, and to don’t do gazumping which is disgusting behaviour I will make sure everyone knows about this . And not that just, you also accepted our offer in writing subject to nothing.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
TrustpilotWinkworth House Purchase - Thomas Syms
Winkworth made my purchase run very smoothly. Thomas Syms in particular was very attentive, fast to respond and a pleasure to deal with. He took a lot of the stress away from the process and worked hard to ensure I was kept informed.
Thank you so much for your kind words, Rob. We really appreciate you taking the time out to share your experience with us, and we agree, Thomas is truly a gem to have on our team! We look forward to working with you again in the future!
1/5
TrustpilotDon’t believe the sales pitch
They valued our house and told us they could sell it with an open day within a couple of weeks. Winkworth promised us they had a large list of buyers at our asking price looking in our area, on this basis we decided to agree a contract with Winkworth. The open day never occurred as promised and it soon became apparent that there was no list of potential buyers and within three weeks, Winkworth asked us to drop our asking price on the basis this would attract more potential buyers and we could hold an open day.As we both work full-time, long hours and have two young children an open day was our preferred option which was one of the main reasons we picked Winkworth.Yet again and even though we had now dropped the price, Winkworth were unable to hold an open day and we had a trickle of “buyers” at inconvenient times. Some of these said they weren’t even interested in buying. For example, one visitor said they just wanted to compare the size of the rooms to a house in a nearby street, of course this info is on Right Move.We feel completely let down by Winkworth. We selected them over two others on the basis of their original promise and they completely failed to deliver on this. Had we selected one of the other estate agents we may have sold our house.
5/5
TrustpilotGreat agency
Great agency, as well as being really focused on finding the right buyer they put tremendous energy into helping make sure the selling process goes smoothly including liaising with both the buying and selling solicitors and keeping everyone on track until completion. Highly recommend, very personal personal service.
1/5
TrustpilotReally root agent
Really root agent. Not even polite to answering the questions. After this I don't even wanna deal with such a people. The agent name was Nishi Shah.Just in case. Doesn't even wanna answer any question, forcing people to do whatever he/she want. Avoid this agency
5/5
GoogleKit and Ellie were fantastic in assisting us with our home purchase and are a real asset to Winkworth. We had a very good experience with them and the agency and they provided us with lots of support. We’d like to thank both them and Winkworth.
5/5
GoogleThe Chiswick team were extremely helpful in helping us find the perfect home. I would recommend them to anyone who values helpful, friendly and professional service. Alistair and Lewis were a delight. Thanks to everyone.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotWinkworth Kemal Rise have always been…
Winkworth Kensal Rise have always been excellent to deal with. They are proactive, efficient and friendly. We have used them to let our properties for many years now and have never had any problems at all. I would strongly recommend.
We're happy to see that you had a 5-Star experience at Kensal Rise. Thanks for sharing.
1/5
TrustpilotWinkworth borehamwood
I used winkworth borehamwood...the sale price confirmation was spot on..however i was taken aback with the recommendations and i quote .." I would say to move items in2 your loft but it would b a hassle"..despite my walls throughout my flat are painted magnolia and are in pristine condition...it was recommended that i whitewash the entire flat...finally my flat is cluttered and i appreciate that i need to declutter prior to selling the property...despite this obvious fact the sales negotiator seemed continually irritated and indifferent when i mentioned retiling the kitchen. My personal expectation was that he make reasonable and professional recommendations....in conclusion i found him slightly patronising and not someone who was able to see the broader picture...I also felt he did not know the block of flats at all.
5/5
TrustpilotJenny helped us secure our new rental…
Jenny helped us secure our new rental home which we love. She was professional but friendly. It was seamless and Jenny was always available to help when we needed. We would highly recommend and definitely use again. Thankyou
1/5
TrustpilotReported issues during tenancy…
Reported issues during tenancy inspection which they have ignored, then upon ending the tenancy charged me for the issues - literally useless.
5/5
TrustpilotExcellent service!
The staff at Winkworth have been amazing through the whole process of selling our property. Love the way the viewings are sent through on text messages, love the prompt and courteous feedback and especially love the way the staff remained calm, supportive and professional from start to finish. Excellent service and I would highly recommend!
1/5
TrustpilotBournemouth branch awful customer service
Bournemouth branch , avoid , no customer service Advertised a property that wasn’t available, then tried to tell me a three bed property was no big enough for a couple and 2 children ? When I call them they say the property is not available Awful service do not trust your property with these people
Dear Mr Attwater. We are always disappointed to receive feedback such as yours and therefore the matter has been looked into. It appears that you enquired about the property 4 days after it came to the market however the office responded to your enquiry within 10 minutes of receiving it on Saturday morning at 8.29am. The team asked for more information from you regarding your personal requirements which was accommodation for 4 adults but unfortunately someone in the interim put in an application and offer for the property, and the team had to inform you that the property was not suitable for 4 adults. As you are aware, rental property can be in short supply and therefore demand can be equally very high; as it was in the case of this property. I am sorry that you were not successful on this occasion however it appears that the office acted appropriately given the high demand for the property in such a short timescale.
5/5
TrustpilotBrilliant agent, highly recommend
Brilliant agent that I’ve had the pleasure of dealing with for many years for buying, selling and renting.Very professional, with a great attention to detail and friendly staff who guide you through the whole process.Highly recommend them to anyone
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotFive stars
Winkworth are five star letting agents. Reliable and trustworthy, they deal with issues promptly and fairly, ensuring the best outcome for both landlord and tenant. I have been really impressed with the way that they go above and beyond for their clients. Thanks in particular to Michael.
5/5
TrustpilotExcellent service!
James and Daryl both did an excellent job selling my property. Both were very attentive and actively involved throughout the full sales process, helping to ensure everything ran as smoothly as possible. Their services are highly recommended!
5/5
GoogleMy experience at Ladbroke Grove Winkworth, has and is always positive. All the staff in the office are friendly, efficient and always keep a positive atmosphere in and out the office. I would recommend working with this team highly as they will always think of your needs before anything, then will find the best guidance to help with whatever the situation, and find a solution.
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