5/5
TrustpilotAaron is great
Aaron is great. I have used this branch for many years and they have been excellent.
Trusted Agent profile · Hounslow
Winkworth Chiswick reviews in Hounslow
★★★★★
1,053 reviews across 2 platforms
269 Chiswick High Road, Chiswick, W4 4PU, Hounslow, W4 4PU
Winkworth's office in Hounslow, at 269 Chiswick High Road, is rated 4.0 out of 5 across 1,053 reviews on two platforms, including 161 Google reviews rated 4.7.
Reviews
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMarika was exceptionally helpful with…
Marika was exceptionally helpful with our entire move
Agent replied · 24 October 2024
Thank you for the review Isaac!
5/5
GoogleAllison and Connor have been the agents involved in the purchase of my first flat. They were consistently attentive, supportive, and incredibly responsive to any questions I had along the way. Would highly recommend them!
5/5
TrustpilotWInkworth's were excellent in…
WInkworth's were excellent in supporting the letting of a flat in Kensal Green, including identifying and finding the right tenants, and then providing an personal service in helping the management of that property.Winkworth's also provided a brilliant sales service when it came to marketing and selling the same property, taking us right through the process. Thank you.
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotWe highly recommend Winkworth.
We felt Winkworth appreciated our property. The photos were beautifully taken, and we were given good advice regarding marketing. When we received an offer for our house (it happened very quickly), they helped by communicating clearly between buyer and seller whenever necessary which made the process considerably less stressful than it could have been. Everyone we spoke to was highly efficient and supportive throughout.
5/5
TrustpilotProfessional, patient, a pleasure to deal with.
Nicola went above and beyond the call of duty to manage a very complicated and lengthy conveyancing, keeping in close touch with us and the others in the chain. We have never before experienced such a high quality of service from any other estate agent.
5/5
TrustpilotTop real estate agency with a notable history
An exceptional estate agency renowned for its prompt responsiveness, seasoned and supportive agents, a rich heritage, and a significant market presence. The amiable Arrun and Mya helped us to locate a new residence and expertly navigated us through the entire journey.
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
1/5
TrustpilotNot to be trusted.
Not to be trusted.Despite adhering completely to the Tenancy Agreement and having the premises professionally cleaned before leaving, Winkworth charged us an exorbitant amount for cleaning services - that were not even in the contract. This is for a place they neglected to maintain - leaks in the roof and mould on the walls that were never fixed.
Agent replied · 24 October 2024
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
GoogleI've recently completed the rental of my apartment in the Chiswick area through WinkWorth. I found the team throughly professionally throughout the entire process, from the listing, to screening of candidates and placement. You are in a safe pair of hands with Emma, Tom, Renee and Mariola, and could not recommend the team highly enough.
1/5
TrustpilotFailure to repay deposit.
It has been over 3 weeks since we vacated our rental property and we haven't been repaid our deposit. Apparently Winkworth can't contact our landlord.They also tried to change the check-in report to make it look like the flat was in a better condition when we moved in than it actually was.
5/5
TrustpilotShaun Blackstock not only found me a…
Shaun Blackstock not only found me a fabulous flat - having listened to my requests - he then found me the best tenant for my flat. Shaun with Aaron Priscott at Winkworths are the best Estate Agents bar none. Many thanks
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
2/5
TrustpilotAbsolutely shambolic
Update on my review. Credit where credit is due at least they took my feedback seriously and responded and worked hard to resolve my issues in a timely manner after I complained. So thank you. Absolutely shambolic. Lied to about the deposit refund process and still waiting 2 months on for this to be resolved. Agent just palms off all responsibility back to the tenants. Would never use again! This is the Bishopston office
5/5
GoogleTenants found very quickly, very friendly staff, Ashlie and Simon were absolutely fabulous in the professional way they treated our enquiry. They both kept in regular contact to inform us of how our process was progressing. I would have no hesitation in recommending Ashlie and Aimin to any landlord looking to rent their property. First class!
1/5
TrustpilotWe had really disappointing experience…
We had really disappointing experience with a Winkworth Finchely department, to be more exact, with a staff member Lewis Impleton.First of all, I called to ask for the particular flat viewing to be arranged. He asked me quite few questions on the phone, which was fine, as he had enough information to consider, if he wanted to waste my time and energy by coming to view the flat on the busy working day.Please note, I WAS ASKED what is my salary, which alone, was actually exceeding the required costs of the particular flat, but I WAS NOT ASKED to send the documents, reference letters etc. Lewis WAS AWARE of me and my husband working as a self-employed, but as I assume now, he didn't really understand the nature of my work and didn't bother himself to introduce me to the l.lord as a contracted worker, 6 days a week.On the day of viewing, he showed us the flat, politely smiled at us and was very presentable. But that was it...Knowing how fast we needed to move, due to the lack of free time and busy schedulle, he still did not get back to me. When I decided to chase him myself, I only received a short email- saying, that actually he was speaking to land lord and suddenly finding out, that they wanted only FULLY EMPLOYED people...I have only one reason to think of- he didn't like my husband or to be more exact- his nationality, as to emphasize again- he DID NOT ask us to send any of the required documents, proofs etc. He just judged us by the fact, that we are self-employed....
5/5
TrustpilotWinkworth have been very helpful…
Winkworth have been very helpful especially a lady called Jade from Porringland branch. She couldnt have done more to keep me up to date with all information and guiding me through the process for buying a home. She went above and beyond the call of duty and i would definately recommend her. Thanks Winkworth
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotReally helpful, friendly and efficient Estate Agents
Really helpful, friendly and efficient Estate Agents. Guy and John always responded to questions and queries on the same day. The team assisted us in completing within 8 weeks.
1/5
GoogleTerrible experience. Spent 4 months of last year without heating in my rental property. Just been told my rent is increasing 22%. And now being sent harassing emails to leave the property if I don’t sign up to the increase.
Agent replied · 23 October 2024
Dear Hasam, We are very sorry that you feel this way, however we feel that we have done everything in our power to alleviate your issues and concerns. Please see below everything we have done to accommodate your issues. When you reported that you thought there was no heating, you mentioned that you were not too concerned as you are travelling a lot. We immediately bought you two powerful electric heaters and arranged for contractors to come round to attend to the heating issue which is a very complicated system. Parts were ordered which took a month to come. In the meantime, you were offered to be released from your tenancy which you declined. You were also offered to move into the next-door property (identical to your own) which was vacant, you declined this too. Finally, you were given compensation of £900.00 for the inconvenience, which you accepted. When you moved into your property the landlord had recently passed away and the executors were not sure whether to sell the property and decided to rent the property at an extremely reduced rent, not at all at market value until they had sorted out what to do with the property. The landlord did renew your tenancy during covid at a reduced rate again. Rents are now back to market value and the landlord would like to receive rent based on the current market ideally, but out of good will is still offering you a below current market value rent. If you are not happy to increase your rent your landlord has offered (below current market value rent), then the landlord is within their rights to give you notice to vacate. Please feel free to call us should you wish to discuss this further. Winkworth Chiswick
1/5
TrustpilotWon't be using Winkworth ever again
Terrible experience leaving our tenancy with Winkworth Tiverton. Spent a day cleaning the flat only to be told it wasn't good enough and cost us nearly £300 in deposit for them getting it cleaned by "professional" we didn't have a say in any of this and even though we mentioned that we felt we left the flat in good condition it went on deaf ears. We looked after that flat for 2 and half years and to have this in return just felt like it was all for nothing. I hope I'm never in a situation where I will have them again. Terrible company
5/5
GoogleThe Winkworth Chiswick team have been looking after my rental property in Chiswick for 20 years and they continue to do an excellent job. Janie has been a fabulous property manager during recent years, always communicating well and quickly attending to issues.PositiveResponsiveness, Professionalism
1/5
TrustpilotAwful service
After sending many emails trying to arrange a viewing, calling and being cut off, I was rudely and abruptly spoken to. Incompetent and incapable employees. My interest was dismissed and my situation wasn't even asked after, nor my telephone number or name for the viewing. Awful customer service from their NW office.
5/5
TrustpilotGreat attentive and proactive service
Great attentive and proactive service. These guys currently fully manage my property and we have been very happy to date, Aaron in particular has helped us from the very start of the process and I would highly recommend to anyone looking to rent out their property.
Agent replied · 24 October 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
TrustpilotHigh standard of property management
Michael Ferguson managed the letting of my flat in a very efficient way with any issues resolved quickly.
5/5
GoogleI have had a really good experience with this office throughout my tenancy, everyone who I dealt with was friendly and professional. Mariola, who I was in contact the most, was great at managing the property, always helpful and very responsive. I really felt like she was willing to go the extra mile for the tenant and that is greatly appreciated. Would give six stars if I could 😊
5/5
GoogleMariola has been amazing at managing the property I am renting. She gets back promptly & is really efficient at her job. I am very impressed and happy with the service that Winkworth offer.
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