Stirling Ackroyd Chiswick reviews in Hounslow

★★★★★ 5/5

Google

If you are looking for a property in a high demand area like Chiswick then you need to ask for Ryan Maher at Townends. Ryan is not just the most friendly, proactive and responsive agent we ever met, he also actually listen to your needs and delivers. He was a star with us! Highly recommended.PositiveResponsiveness, Professionalism

Hujir · 24 October 2021

★★★★★ 5/5

Trustpilot

Professional and courteous from the start

After losing our mum, we were left with the incredibly difficult task of having to sell our family home. Joel Gooden from Head Office was our first point of contact and made us feel that we were being listened to and understood. Joel brought a gentle sense of humour, but with great warmth and sensitivity for our situation with a high level of professionalism, knowledge and confidence for the whole process ahead . We couldn’t have asked for better communication and support throughout and have no hesitation whatsoever in recommending Joel and the team at Stirling Ackroyd.

Sonia · 2 November 2022

★★★★★ 5/5

Trustpilot

Stirling Ackroyd in Mitcham is the…

Stirling Ackroyd in Mitcham is the number 1 estate agents in the area. Previously had many dealings with goodfellows but thought I would give stirling ackroyd a go after Charles came round to value my property and I was so impressed with his manner and his knowledge of the market. I then stepped into office a week later and met Robbie who further explained what Stirling ackroyd can offer and also his market knowledge showed me that Charles and Robbie were the guys who should be selling my property. 2 weeks down the line I put my property online with them and they quickly sold it as promised. Their service and care was amazing !…will 1000% be recommending to friends and family. I also have other properties that I will selling through this branch. Thanks Robbie and Charles, you both made my experience so so much better !

Marc-Anthony · 25 October 2022

★★★★★ 5/5

Google

I worked with Daria from the Chiswick office, and she was absolutely amazing! She was extremely efficient and kind and the nicest real estate agent I came across during my search for a studio apartment. I would recommend her and her team to anyone looking for a property.PositiveProfessionalism

Senuri · 24 October 2022

★★★★★ 5/5

Trustpilot

Great job Stirling Ackroyd

Recently re-engaged Stirling Ackroyd after having used another agent to manage my property for a number of years.Achieved a significant increase in rental return. Turned the property over within 2 weeks, including a full refurbish .. painted through-out, floors polished, smoke detectors, globes, cleaned top to bottom … Particular thanks to Sam Humphreys & Victoria Aderibigbe for their hard work - very responsive, great communications - as a remote landlord, couldnt ask for more.

Carey · 28 April 2023

★★★★★ 5/5

Trustpilot

Incredibly generous and insightful

Jad was one of the most honest and helpful Estate Agents I’ve ever come across. He’s incredibly generous and transparent, and every step of the way he pays attention to detail in catering to your needs and requirements. He listens and makes sure all things are being heard and taken care of. It’s rare to see someone with so much dedication, clarity and professionalism, so I highly recommend.

B · 7 October 2023

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID!!!!! Please read in full!!!!!

Since signing our tenancy agreement we have had NIGHTMARES with this scam company. Now been over 2 weeks and still no news when we will have our deposit back. Apparently Katy Harris has been trying to call the landlord but it’s table tennis, they keep missing eachother. In all my years at customer service and using a telephone I have never known a company incapable of contacting a landlord for feedback regarding releasing a deposit. Currently I’m sat on hold only for her colleague Amy to say she’s on a lengthy call so is unsure when she can put her through or even if I can get through. After waiting on hold for nearly 10 minutes Katy has managed to get a response from the landlord stating she will have answers at 4:30pm.. very close to the end of the day funny enough. She’s also requested that I do not chase her until after 5pm??? What a strange thing to request especially seeing as that’s when they will close for bank holiday. I’m sick to death of the pathetic excuse of an estate agency. Nothing but liars who get pleasure at messing people around, fobbing you off and failing to do their jobs time and time again.Stirling Ackroyd also ensured I would not need to conduct a professional clean as the property was so disgusting when we initially moved in. Confirmed by Becky - the lettings director and also Arran who was a Property Manager, even after having written confirmation of this agreement and providing this. Katy Harris still has to speak to the landlord to see whether she would charge us? I’m pretty sure if the landlord wants to go down this route even though it’s illegal considering we have a written agreement from 2 Stirling Ackroyd employees. They still said she can charge us? AVOID THIS COMPANY!!!!!! They will cause you nothing but stress and hold onto your money just simply because they are nothing but terrible people.AVOID AVOID AVOIDWon’t hold my breath on a resolution today or in the next week in fact.

Mrs · 16 September 2022

★★★★★ 5/5

Trustpilot

I would really recommend sterling…

I would really recommend sterling ackroyde they have been very helpful especially Georgia Buckle she is very pleasant and makes you feel at ease

Miss · 3 June 2024

★★★★★ 5/5

Trustpilot

Joanna is definitely an asset to Stirling Ackroyd

Had such a great experience with Stirling ackroyd. Had the privilege of working with Joanna who made our experience in such a tough market worth while. Although we didn’t end up buying a property through Joanna (due to the marketplace being super super competitive) I wish we had as she is such an incredible agent. Really fought for us to get a property, gave us regular updates of new properties coming in! Always answered the phone or called back quickly (which is super important and can be rare in this market.. very friendly, honest and have given us such great advice throughout our process.. really thought about and cared for our needs which made such a stressful process much more bearable. If I ever sell or buy in the future Joanna will definitely be our first point of call! Joanna is definitely an asset to Stirling Ackroyd!! Thank you Joanna

Clarissa · 22 August 2022

★★★★★ 5/5

Trustpilot

She is very efficient with her work

She is very efficient with her work. Very prompt actions when needed and keep informing the landlords for potential problems and how to deal with them. It appears that she has an in depth knowledge and experience in managing tenants/properties.

Upali · 21 May 2026

★★★★★ 5/5

Trustpilot

Excellent Service

We recently bought a property via Stirling Ackroyd, with Feroza Ahmed as our agent and we were very happy with the service that we received. From the moment we viewed the property, Feroza was informative, patient and extremely helpful. During the search for a new house, we dealt with a large number of estate agents over a period of 6 months and Feroza's approach was honest and personable; which was extremely refreshing. Unfortunately, our house purchase became somewhat complicated and Feroza was such a support to us - we really felt that she went above and beyond to do her best for us. We are not sure we would have continued with the purchase at times if we had been dealing with another agent.Based on our experience, we wanted to communicate that she is truly an asset to Stirling Ackroyd we will be recommending Stirling Ackroyd to any potential buyers that we meet.

Sean · 19 August 2022

★★★★★ 5/5

Google

Great service. I mainly dealt with Jessica and Andrea who were excellent - efficient and friendly at all times (as has been everyone else I've spoken to at the Chiswick office). Would definitely recommend.

Jon · 24 October 2023

★★★★★ 5/5

Trustpilot

William, the best agent!

William was very helpful throughout the whole renting process, explaining and helping with everything from the renting processes to just how things work in the UK. He also provided reassurance and soothed our nerves, even on the weekend! He was our agent, adviser and psychologist at the same time during these two weeks. He deserves a hefty raise! If on a viewing you see him, you can be sure it will be a good experience!Thanks a lot, Daniel

Daniel · 14 October 2022

★★★★★ 2/5

Trustpilot

Very poor service (Great for selling though)

We rent a flat for 3 years with Stirling Ackroyd with a very disappointing experience. Maintenance issues (doorbell, toilet, alarm, blockages) were handled very slowly, and in some emergency cases they were reluctant to reimburse costs. Although their issue-reporting platform looks modern, it did not help resolve problems efficiently, tldr: too much technology and too little actual service.

Patrick · 17 December 2025

★★★★★ 5/5

Trustpilot

David was very helpful and booked me in…

David was very helpful and booked me in for a viewing, very efficiently and quickly. Very polite and helpful :)

DJ · 18 July 2024

★★★★★ 1/5

Trustpilot

Didn’t Bother Turning Up

Made an appointment to value my property for sale. They choose the date/time but then didn’t bother turning up. If they cannot be bothered when trying to win your business then no point working with them in the future.

Still · 16 May 2026

★★★★★ 1/5

Trustpilot

Give you no option but to use ‘Tink’ as…

Give you no option but to use ‘Tink’ as a financial guarantor stating sensitive data outside of the UK. Even when you select the manual option it prompts you immediately they have been unable to obtain a reference when it has only been requested of the nominated referee. This should be investigated by an independent Ombudsman or Which Magazine.

J · 29 November 2024

★★★★★ 5/5

Google

As a first-time buyer I needed a lot of help to understand the process and Dawn and Aggie were of great help throughout the purchasing process. They supported me every step of the process and helped out expediting when things were stuck. I would definitely recommend Townends Estage Agents in Chiswick. Very happy with the support provided.

David · 24 October 2020

★★★★★ 5/5

Trustpilot

Mela is a great property manager…

Mela is a great property manager couldn’t be more grateful for her!

Billy · 19 November 2025

★★★★★ 1/5

Trustpilot

PLEASE BE CAREFUL

PLEASE BE CAREFULI put an offer on a property to rent. My offer was accepted and I was sent a link to read a draft contract, confirm it was read and pay the deposit. I sent screenshots of error messages but I was being pressured to pay the deposit without reading the contract. They refused to email a PDF version and was told I would lose the property if I didn’t blindly pay the deposit. PLEASE BE CAREFUL and do not sign anything or pay a deposit unless you are fully informed as to what you are agreeing to!

Lola · 22 October 2023

★★★★★ 5/5

Trustpilot

Morgan Senior - very helpful

Morgan Senior was very helpful, experienced, easy to talk to and patient. Would always call me back straight away and able to answer all my questions. Provided an excellent customer service in my search for my new property. He assisted with all the stages making sure all the need were met. I am happy with the service that was provided. I do believe he will be a good contact going forward.

Manpreet · 11 April 2023

★★★★★ 5/5

Trustpilot

Very reliable and efficient

I had arranged an RCIS level 2 survey along with valuation by SA surveyors. The best part of dealing with them was the communication. Amy has been great at responding to queries and the email replies were as quick as a messenger chat! The survey happened within a short time, the report was generated very next day and the price was very competitive. The report itself was well organised and they had a separate section of summary questions to be raised with the solicitors. I did a fair amount of research before deciding on a surveyor. I would recommend that as a first time buyer, if you were to trust me, you can definitely go for SA.Regards

NISARG · 23 April 2022

★★★★★ 5/5

Trustpilot

Thanks for Agent Lety

Agent Lety is the reason for the five-star review. The boiler in my house was broken and after reported it through maintenance form, it’s still not fixed after four days. But when Lety took over, she called up contractors and arranged them to come timely next day. She always replies promptly and being very helpful. It’s good to know I can rely on her.

Ange · 10 October 2023

★★★★★ 5/5

Google

We had very good experience working with Townends Chiswick team, especially Aggie, Dawn and Honor. I would definitely recommend it to anyone who needs professional property selling, buying and renting. They are always responsive to calls and emails, working incredibly efficiently and with enthusiasm too, absolutely pleasant to work with!!PositiveResponsiveness, Professionalism

Amanda · 24 October 2021