Stirling Ackroyd Chiswick reviews in Hounslow

★★★★★ 5/5

Trustpilot

A Quality Company

I recently had a survey undertaken on a flat I am looking to purchase. It has been a refreshing experience dealing with Stirling Ackroyd, especially when receiving their prompt response to any concerns which seems to be a rare thing these days. I would like to thank Suzanne, Team Administrator and Mike the Surveyor for a most thorough and prompt Survey and his continued help and advice. Excellent Service.LR

Linda · 5 January 2024

★★★★★ 5/5

Trustpilot

Great customer service

Joel gave me a prompt response to my enquiry. Had done his research on my situation & our current property search. Joel was energetic, positive, understanding and interested, very friendly.

SM · 22 May 2024

★★★★★ 5/5

Trustpilot

Andrew Aldworth - A credit to Stirling Ackroyd

Andrew Aldworth contacted me out of the blue a few weeks ago. Normally cold callers get short shrift, however Andrew was not pushy, simply warm and eloquent. He sparked my interest in how the Landlord Services on offer differed from those I currently receive and how the pricing structure works. I mentioned my properties were fully occupied at that time but one due for renewal April 2023. Andrew remembered this and called today to see if I wanted to explore options. I am very impressed. Andrew not only made a note to call but also the detail of our last discussion and my situation. It is very rare to encounter such professionalism, it gives me every confidence that I will be happy to do business with Stirling Ackroyd in future. Like many I am quick to take action on a complaint, but not often enough do I formally give praise, on this occasion it is richly deserved - hence this review.

M · 6 March 2023

★★★★★ 5/5

Trustpilot

Flat letting. Amazing service

I used Stirling Ackroyd to lease my grandfathers flat since he has been moved permanently to a care home. They are not a traditional local agent so I was pleasantly surprised when they dealt with any issues quickly and effectively. I dealt with Alex to get this initially booked in who was charming and very helpful for the whole process. I then mainly dealt with Matt from lettings who was absolutely brilliant. He found me a suitable tenant in record time, and was pleasant and easy to talk with - he answered my questions at any time of the day and was incredibly helpful when I was stuck on how to do something. Ant at the byfleet office was also great as he facilitated the viewing, which went so well they decided to go head with the flat. Would highly recommend.

Jessica · 1 March 2023

★★★★★ 1/5

Trustpilot

I had a very disappointing experience…

I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached them with my complaint they dismissed it without even acknowledge any points i had raised, as if they didn't care. It was extremely upsetting. They have passed me over to the CEDR and i will be taking the complaint to them. I hope something positive can come out of this rather negative experience.

Stan · 7 August 2024

★★★★★ 5/5

Trustpilot

Hugely impressed with the Stirling…

Hugely impressed with the Stirling Ackroyd team. We got a call minutes from SA (Alex) from making a request via Zoopla which was mighty impressive. We were keen on lettings and sale advice and both Chantelle and Jordan were very informative and patient on advising us on both fronts. They both clearly are very knowledgeable in their respective areas. They made us feel very valued and were more than happy to answer the numerous questions we had during their visit at the property. After the valuation they both followed with an email with their respective valuations and i have found them both very communicative (but not pushy) since. To add icing on this fabulous service, Alex followed with a call to ensure we received a good service from the SA team. Highly recommended Estate Agents

Kavi · 21 February 2023

★★★★★ 5/5

Trustpilot

Ellis was very clear and friendly over…

Ellis was very clear and friendly over the phone - made the sign up nice and easy and quick

Charlotte · 7 November 2024

★★★★★ 5/5

Trustpilot

Persistance and professionalism

I have received about four phone calls from Joel Gooden over the last month or so. Each phone call led me closer to making the decision to appoint Stirling Ackroyd to sell my property. I was inundated with similar calls from similar agencies but he seemed very knowledgeable about the housing market and more importantly, for me, he listened. We have now signed the contracts to begin the sale and we are very hopeful. If he hadn't made the first phone call to me and persisted (politely) we would probably be signing with someone else. Thank you Joel for your advise, persistence and professionalism.

Chas · 1 February 2023

★★★★★ 5/5

Google

We worked with Dawn and Honor at Townends, both were honest and professional. Townends kept us apprised of appointments, they responded quickly to all queries all the time and helped sort out problems with documents we had provided. Overall they were great to work with and we look forward to continuing to work with them in the future.

Mathew · 24 October 2021

★★★★★ 1/5

Trustpilot

One of the worst agency experience…

One of the worst agency experience ever! do not trust or get involved with these guys in the Staines office, they play with your time and don’t treat you with respect, ignore your calls, and never call back, that when you have placed an offer.We were told we don’t have an answer as the owner is not replying, we through something is fishy, my wife called back from another number after two days and she was told that we have just accepted the holding deposit on this apartment. Shame on such agents! Fully story below:We viewed a couple of apartments with Sterling on Tuesday evening at 6 PM. Next morning we emailed them our offer at 9:00 AM. Kept following up with them for half a day to get an answer we have not seen the offer as we have been very busy. After they saw the offer, they said they will talk to the owners and come back to us. They knew that we wanted to close this quickly and were evaluating this vs. another property which was our second preference.Whole of that day and even the next day, the associates kept ignoring our calls. I got a message back saying he would call me back soon, but that soon never happened as well.We were just trying to revise our offer but they never wanted to talk. We were told the owner is overseas and is not replying. The next day when we were told that the owner is not replying, we felt something is fishy and my wife decided to call them to ask about this property, she was told they have accepted the holding deposit on this flat.Clearly we were treated super badly. we would never recommend this office to anyone else. You have 2-3 other agencies just down the road, you are better off going there. At-least we can assure you would be treated with respect and you wont feel ignored.

Raunak · 8 March 2024

★★★★★ 1/5

Trustpilot

DO NOT USE AVOID

DO NOT USE Staff are very rude their rates are ridiculously high! They dident submit my invoices to my deposit so now I’m £1000 out of pocket I have been waiting 2 weeks for them to give me an update and NOTHING! It’s ME chasing them. The management change without telling you!! AVOID AT ALL COST !!!!!!!!05/03/24 - I logged a complaint last week and they said they will respond within 28 working days but I’m still out of pocket!! I always have to reach out to them no one has bothered !! DO NOT USE THEY ARE USELESS

Lyndsey · 5 March 2024

★★★★★ 5/5

Google

From the moment we arrived for our viewing with the lovely and kind Suela Everything went great she did everything she could to make our experience smooth and positive Highly recommend Stirling Ackroyd Thank you Suela 😊 Tarek

Taj · 24 October 2023

★★★★★ 5/5

Trustpilot

Marc Twinberrow associate property…

Marc Twinberrow associate property manager has always been extremely helpfully in resolving any issues I have and being a client who lives in America having someone like him on your team is a blessing

John · 27 July 2026

★★★★★ 5/5

Google

Had a viewing booked with Saif. Even tho the property was not right for me this time he was very helpful , punctual and approachable. He’s also kept in touch with other properties that may be suitable for me. A very good experience so far. (Other agents in the Chiswick area have not responded to voicemails or emails!)

Tom · 21 February 2025

★★★★★ 5/5

Google

Jessica Jackson and her team were amazing to work with. Professional, helpful and proactive in renting my flat out. I couldn’t recommend them more highly and having dealt with their competitors, they outshone them by far.

Jenny · 28 November 2023

★★★★★ 1/5

Trustpilot

Terrible experience, avoid is possible…

Terrible experience with Stirling Ackroyd, particularly due to the poor management by our assigned agent, Dottie Wilson. Communication was consistently lacking, we had to chase her with multiple emails just to get basic responses, and even then, the replies were often vague or unhelpful. Throughout our tenancy, she offered little to no support, and never provided real solutions to the issues we raised. It always felt like she was acting entirely in the landlord’s interest, with no consideration for us as tenants. A very frustrating and disappointing experience, I strongly recommend avoiding this agency if possible.

Yerai · 18 June 2025

★★★★★ 5/5

Trustpilot

I have always received an excellent…

I have always received an excellent service while working with Stirling Ackroyd. I have had tenants on and off for years even before the rebranding. Rino has been my main point of contact for a over a year and has been so professional, polite and more importantly is always quick to respond to requests whether for market rental reviews or just information. I would absolutely recommend Stirling Ackroyd to my friends because of quality service received.

Super · 21 April 2023

★★★★★ 5/5

Trustpilot

I recently needed help regarding a…

I recently needed help regarding a valuation on my house and also needed help to find a smaller property in my area, Sandra Holmes was brilliant at arranging this for me, with her colleague both her and Rob Dawson made sure that they held my hand all the way.Thanks so much for your personal and unique understanding of my needs. Brilliant service, keep the good work up.

8 · 13 December 2023

★★★★★ 5/5

Trustpilot

Absolutely brilliant!

We dealt with the Egham office where Mark. Ben and the team were brilliant. Quite frankly there was no comparison when selecting the estate agent we wanted to use compared to others in the area. Mark & Ben were very professional and were always on hand to answer questions giving us so much support through the whole procedure. From the valuation, viewings, paperwork through to completion it was a pleasure to deal with them. Five stars plus plus from me!

Rebecca · 5 December 2022

★★★★★ 5/5

Trustpilot

Thank you Ellis for your speedy and…

Thank you Ellis for your speedy and efficient service getting my valuation organised with your colleague Paul.

Debbie · 1 November 2024

★★★★★ 1/5

Trustpilot

This company people doing scam when he…

This company people doing scam when he take ur deposit he is very nice when they take ur money after they told some thing is problem and not gave u key and never give back ur money carefull if u want any property

Ashish · 15 May 2026

★★★★★ 5/5

Trustpilot

ELLIS CRAIG

Ellis was very helpful and explained everything about the sales process. Made things simple and easy to understand.

Sean · 15 October 2024

★★★★★ 5/5

Google

Our experience with Townends was great. Daria K. was quick to book all of our viewings, very proactive in showing different options available, and as soon as new properties were out on the market. She understood our requirements and even suggested solutions where we thought it would not work, with her outside perspective. Thanks for all the support.PositiveResponsiveness, Quality, Professionalism, Value

Favorites · 24 October 2020

★★★★★ 5/5

Trustpilot

Stirling Ackroyd, Tania Pereira & Olivia Papps

Had 0 problems with Stirling Ackroyd from the beginning to the end of our tenancy. Signing and agreeing the tenancy was very swift. Thanks, Olivia for your efforts and excellent service. Our property manager Tania Pereira was outstanding at always being available and solving any issues that arose with the flat during the tenancy. Thanks for all the support and care Tania. Overall, highly recommend this agency. We had the best experience with them!

Roman · 27 May 2023