5/5
TrustpilotSandra was super friendly and helpful
Sandra was super friendly and helpful. Would recommend!
Trusted Agent profile · Hounslow
Stirling Ackroyd Chiswick reviews in Hounslow
★★★★★
1,518 reviews across 2 platforms
440 Chiswick High Road, Chiswick, London, W4 5TT, Hounslow, W4 5TT
Stirling Ackroyd's office in Hounslow, at 440 Chiswick High Road, is rated 4.4 out of 5 across 1,518 reviews on two platforms, including 189 Google reviews rated 4.8.
Reviews
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotDo not use these for their conveyancing…
Do not use these for their conveyancing services. You cannot get in touch with them, they do not answer their phones or emails, nor do they provide you with basic updates. We had to speak to the senior partner of the firm to have the trainee solicitor taken off our case and reallocated. When it had been reallocated, the new trainee was just as bad. both trainees did not seem competent at their job and our estate agent had to give them basic guidance which they should have known. Even the senior partner did not respond to our emails or deal with our calls when we tried to go above the trainee. Further, the trainee left obtaining the funds from the bank until the very last minute therefore the rest of the chain could not complete on the day which had been proposed 4 weeks prior. We had previously sent them an official complaint letter in which our complaints were not answers effectively.
5/5
TrustpilotBrilliant!!
Very good experience! Special thanks to Tom Regan who was very helpful throughout and always on hand to answer our plethora of questions! Would highly recommend
5/5
TrustpilotJack and team at hackney have been…
Jack and team at hackney have been amazing in my property search, didn’t manage to find a property through them but found the overall process fantastic
5/5
TrustpilotAlex Ripley was great
Alex Ripley was great. Very helpful over the phone to organise viewings.
5/5
TrustpilotRino Russo was very professional to…
Rino Russo was very professional to book the viewing in
5/5
TrustpilotSufina Phillip and team are brilliant
Sufina Phillip and team are brilliant, 5 stars. 100% certified fresh X
5/5
TrustpilotNick was very helpful and professional…
Nick was very helpful and professional throughout our flat purchase. His communication was outstanding. We were overall very happy with the experience.
5/5
TrustpilotExceptional Estate Agent.
Exceptional Estate Agent.Thank you very much for Excellent service from Cheveiz, Rominder, Jusmine and of course Mark Latham.They have been very friendly, helpful and very communicative with a full explanation of all the processes of buying and Letting out my property with the speedy response time. I am happily looking forward to continue work with this a great team or Egham Branch Team. Trilok
5/5
TrustpilotWilliam Glendenning was a fantastic
William Glendenning was a fantastic, reliable agent- always quick at replying and sorting things out. Thanks for everything William!
5/5
Trustpilotthe value of an Agency
I started using Stirling Ackroyd many years ago, first for purchasing a flat and later on for renting it out. I was lucky that the Property Manager of my flat was Ms Anita from the beginning. Always pro-active, finds the right solution for every small problem, understands a landlord’s point of view and acts as a well balanced intermediary between the tenant and the landlord. Answers immediately to your emails (very rare behaviour nowadays!), goes strait to the point and keeps in contact until the problem is solved. She is an extremely rare and valuable asset to this Agency, since, IMO, the value of an Agency lies, for the biggest part, in each and every employee !
1/5
TrustpilotI would of given 0 stars if i could
I would of given 0 stars if i could. Worst conveyancing company ever, they do not keep contact with you, they do not reply to your emails. They dismiss staff at the drop of a hat leaving you in limbo with a new case handler, and they do not contact you right away, i had to find that out from the receptionist who filters calls. They aren't cheap either and for how much I'm paying i expect a 5 star service. I should of done more research before jumping the gun with them.3 months of conveyancing and still no progress, cowboys
1/5
TrustpilotThe worst agency I ever rented from!!
The worst agency I ever rented from!!I seriously do not know how the people working there even got a job. They do not reply to emails/calls, make you want to pay things the landlord has to pay for by law and are acting against the law in terms of coming into the property. Do not rent of them or rent out through them. I really do not understand how any landlord would be paying money for their bad service.
5/5
GoogleWe bought a house with the support of Aggie and Dawn (Chiswick Stirling Team), they are so responsive and on top of everything. Much appreciated for their support , continuous support on the process!
Agent replied · 23 October 2024
Hi Avni, thanks for the great 5* and fab feedback for Aggie and Dawn. Its lovely to hear and they will be thrilled - Claire
5/5
TrustpilotAlex was very helpful with arranging…
Alex was very friendly, knowledgeable and helpful with registering and arranging our viewing appointments.
5/5
TrustpilotAmazing!
I couldn’t recommend Stirling Ackroyd enough! Big shoutout to Cressida for being having a great asset to your team and incredibly helpful. Will be recommending!
5/5
TrustpilotHas been a good experience working with…
Has been a good experience working with Stirling Ackroyd. Efficient, excellent communication and fast results. Thanks to Amal Ahmed and the rest of the team
5/5
TrustpilotExcellent service from Matthew Shaw …
Excellent service from Matthew Shaw when purchasing our first home in December. He helped to get it done in record time before our mortgage offer expired and it wouldn't have been possible without him. Thanks Matthew!
5/5
GoogleThe team at Townsend were relentless in getting my property sold and ensuring the sale went through. Great customer service from Simon and Richard in the Chiswick/Shepherd’s Bush branch, I would certainly use Townends again.
1/5
TrustpilotIT DOES NOT COME MUCH WORST IN MY EXTENSIVE EXPERIENCE.
IT DOES NOT COME MUCH WORST IN MY EXTENSIVE EXPERIENCE.This is a company that has total dis-respect for their customer , be you a Landlord or a Tenant , a Buyer or a Seller , paying their commission or not paying their commission. They are interested in themselves only. 'Get the commission', they do not care how they do it, but you can guarantee its at (YOUR) the clients Expense'. An absolute horrible experience with a company that really needs to wake up and understand they are in a seriously competitive market which is under attack from all fronts including on-line services, which, you might as well use because you don't get any service from this lot. If they are not prepared to give any customer service , they deserve to sink. Seriously go elsewhere , if you were considering this provider.A very unsatisfied Landlord
5/5
TrustpilotHighly recommended
We have dealt with James Banister here for many years and have always found him to be reliable and efficient and very easy to get on with. I would not hesitate to recommend him.
4/5
TrustpilotMarty and Gavin were professional and…
Marty and Gavin were professional and personable. Great assets to the team.
5/5
TrustpilotGreat company
Great company, very responsive to repairs. A pleasure to deal with as a tenant, especially Karina.
5/5
TrustpilotI spoke to Harry in head office today
I spoke to Harry in head office today, he was extremely helpful with what I was looking for and registered me as a buyer.
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