Trusted Agent profile · Hounslow
★★★★★
1,518 reviews across 2 platforms
440 Chiswick High Road, Chiswick, London, W4 5TT, Hounslow, W4 5TT
Stirling Ackroyd's office in Hounslow, at 440 Chiswick High Road, is rated 4.4 out of 5 across 1,518 reviews on two platforms, including 189 Google reviews rated 4.8.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
TrustpilotThe 5 stars is for Cameron Jones who I…
The 5 stars is for Cameron Jones who I have just found out has recently left Stirling Ackroyd. Cameron you will be very much missed as you were always on hand to sort out any Rental statement / Accounts queries. You put in incredible hours and were never flustered. I wish you good luck and hope that your successor(s) at SA ( who I use on a regular basis)will be just as efficient ! You will be a difficult act to follow.
5/5
TrustpilotThank you
Property Manager Melissa Koleosho is always very helpful and responsive with my questions and other maintenance cases. Thank you Stirling Ackroyd team.
5/5
TrustpilotGreat experience with Rominder Virdi
Couldn't thank Rominder Virdi on the lettings team enough - so friendly and efficient, she made finding a new place very easy.
5/5
TrustpilotPrompt response
Freddie contacted me immediately after I had shown an interest online. He was helpful in taking down pertinent information concerning my search. The property in question was not suitable but I would consider using Stirling Ackroyd again should they be handling a property I am interested in.
5/5
TrustpilotVery professional
Very professional. Dealt with Chelsea all the way through. Everything very straight forward and easy to contact.
1/5
GoogleTownends in Chiswick has generally been pretty poor at following up my purchase. It took nearly two weeks to get from my initial offer, to getting them to send me a written confirmation that I could use to get the mortgage process going and to even find out who the seller's solicitors were. And now, on the day I was hoping to exchange, all I had to do was one final check of the property to see that the tenant's have moved out, and they don't return any phone calls, or reply to my emails and only by hanging on and speaking to the manager and making a bit of a fuss have I been able get another viewing, but too late in the day to be of any use. Which means that exchange will now be delayed till next week. On a more positive note, Beckie at head office who's job it is to push the sale through has been really excellent and efficient.
4/5
GoogleWe have recently become tenants of a property managed by Townsend’s Chiswick. The entire process has gone incredibly smoothly. Definitely the best agency I have ever dealt with. Only lost 1 star due to the agency fees, which were higher than what I have experienced before.
Hi Hannah, thank you for taking the time to leave us a review and providing us with your feedback. I am pleased to hear we were able to ensure a smooth move in particularly during a time which is known to be stressful. Our fee's are regularly reviewed to ensure they are competitive while enabling us to deliver a defining service, wishing you the very best in your new home, Amber
1/5
TrustpilotUnprofessional
Not responding to emails and ignoring us.
Dear L.z.,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleI collected my the keys for the new flat just couple of days ago from Townends. I only met very friendly, helpful and professional people whether in person or on the phone. Very grateful! IsmaelPositiveResponsiveness, Quality, Professionalism, Value
Hi Ismahil, thank you for the great 5* review. We wish you all the very best - Claire
5/5
TrustpilotI recently had to renew my tenancy…
I recently had to renew my tenancy contract for my house, I found the process quick and easy largely thanks to Abby Goopto the Renewals Manager who helped us through the process!
5/5
TrustpilotThe Bloomsbury letting department ( …
The Bloomsbury letting department ( Henry specifically ) has been very helpful over the the last few months with two lettings I have had.Henry has shown me that it is still possible to receive a good professional service from a company individual which is a rare thing now days.
Thank you Martin for taking the time to review us
5/5
TrustpilotGreat experience
We came from a tiring period of searching for properties within our budget and we ended up viewing a couple of properties with Stirling Ackroyd. Our agent, Feroza, picked up pretty quickly our taste and understood our requirements. She showed us immediately something that fitted ourselves and made the process easy. I highly recommend them!
5/5
GoogleJust wanted to give a special thumbs up to the Chiswick team at Stirling Akroyd, who have been absolutely exemplary agents from start to finish. Incredibly responsive and gave us the gold service, they made us feel like we were their number 1 priority at all times, chasing a difficult buyer and keeping us regularly updated. Could not recommend these people more.
4/5
TrustpilotPrompt, logical progress
Dealing with Andrew Aldworth - good prompt, to the point, no-nonsense reposeI did not have proper experience of dealing with Stirling ACKROYD I am positively surprised about excellent responses that I have received, when I considered to sell my property..A well thought response which saved my time and energy..I will use Stirling to sell my property in future..
5/5
TrustpilotAnita has been my property manager and…
Anita has been my property manager and I have had such a pleasant experience. She has responded quickly to my issues and ensures a prompt and thorough response. Thank you
5/5
GoogleWe have had a positive experience working with Daria in the Chiswick branch of Townends. She was quick and efficient in dealing with all our queries and helping us secure our desired property as soon as possible.
Hi Shweta, thanks for the great 5* Daria and the Chiswick team will be thrilled to read this! We wish you all the very best in your new home - Claire
5/5
TrustpilotVery professional
Both Freddie and Eddi were very professional, friendly and responsive.
4/5
GoogleI’ve just had my offer accepted . So far had a great experience . Thanks Richard & Simon for all your help and quickly arranging and confirming my viewing requests.
5/5
TrustpilotGreat guy
Great guy. Polite helpful and proactive. Thank you David.
5/5
TrustpilotSoho Office
I had a really good experience letting my flat through the Soho office; Scott, Nic and the the team provided me with a very professional service. They vetted prospective tenants closely and gave me very honest feedback.They were good at problem solving when issues arose and gave very valuable advice at each stage of the letting process. I would recommend them highly and of course, use them again.
5/5
TrustpilotNick and Martin were extremely helpful…
Nick and Martin were extremely helpful and proactive in getting the sale through. Best agents I have dealt with. T
5/5
TrustpilotNicole is great - and so is Stirling Ackroyd
Townends and now Stirling Ackroyd following the rebrand has been my property manager and agent since 2006. They have been highly effective in securing tenants and managing the property. In particular I have worked closely with Nicole who is an excellent, and extremely responsive property manager. She makes my life as a landlord alot less stressful and she is great at making sure tenants are well looked after.
1/5
TrustpilotService was fine until something went…
Service was fine until something went wrong with a parking permit. Then suddenly nobody can help. All I’ve requested is a new permit and now there’s no responses to email!
Hi Ciaran, if you still need help getting the permit please get in touch using help@stirlingackroyd.com and we will do what we can to speed things along. Amber
5/5
GoogleTownends did a bang up job for us in helping us to sell our property in difficult times. At all times, they were very professional and responsive. They were a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism
Hi Rob, great to hear we were able to support you while offering a great selling experience. Thank you for choosing Townends, we look forward to working with you again - Amber
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