Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDawn & Agi did a fantastic job selling our flat quickly and for the price we wanted. They did a great job liaising with our buyer whilst we looked for our onward purchase and seeing the offer through to completion. I wouldn't hesitate to use them again if I needed to. Thank you!
Barney · 25 October 2019
Agent replied · 23 October 2024
Hi Barney, thank you so much for taking the time to leave such an awesome five star review!! We are delighted to hear how impressed you are with Dawn and Agi and I know that they will be chuffed to read your feedback. It is fantastic to hear that they achieved not only a great price but also a quick sale for you and were on hand to see through the sale right through to completion. We hope you're settling into your new home well and thank you for choosing Townends as your agent of choice. All the very best, Emily
★★★★★ 5/5
TrustpilotDan was great
Dan was great. Very helpful and quick in dealing with our request to arrange a viewing.
Scott · 3 May 2023
★★★★★ 5/5
TrustpilotAlex comes to mind he is friendly…
Alex Ripley comes to mind he is friendly informative and not pushy like so many people are these days!!!! Stirling Ackroyd give a honest realistic valuation and are always on hand to help with any questions you may have. I appreciate the service Alex brings and if I was looking to sell or buy I would completely put my trust in him and of course the company.
Sandra · 24 January 2023
★★★★★ 5/5
TrustpilotSpencer De Jonge helped sell our flat…
Spencer De Jonge helped sell our flat and was excellent in managing our expectations. he was knowledgable and kept us up to date with potential buyers giving us feedback along the way. I can’t comment on the next stage as this is now being dealt with by a different team in Stirling Ackroyd but Spencer has set the bar high.
CP · 18 August 2023
★★★★★ 5/5
TrustpilotGreat team, would use again.
Really excellent outfit. We used SA for renting out a flat and they were all over it. Our liaison, Ghilles, was first class being both efficient and responsive. His market knowledge was excellent and we found (excellent) tenants within a day or two. Others there we have had to speak to have been super helpful too.A pleasant change to the sometimes tough process of dealing with agents. Would highly recommend.
CU · 26 September 2022
★★★★★ 5/5
TrustpilotGreat service
I had the pleasure of speaking with Andrew Aldworth today, who had a patient and informative nature when talking with me to arrange a viewing and house evaluation. Although it turns out the property I wanted to see was about to take final offers I wound still be happy to continue working with SA due to the excellent service i've received so far.
Michaela · 22 May 2023
★★★★★ 5/5
TrustpilotGreat experience
Never thought I'd say this about an estate agency but the most professional firm I've worked with so far. Great experience overall. Pleasure to have worked with Ghiles.
Tigerlily · 25 November 2021
★★★★★ 5/5
TrustpilotThank you Kyle
Thank you Kyle for the promtness and efficiency and all the support you demonstrated in managing my property. Highly recommended. Thank you Stirling Acktoyd for hiring professional staff.
Ola · 24 November 2021
★★★★★ 5/5
TrustpilotSam was polite
Sam was polite, accommodating, and efficient in all aspects of our conversation.
John · 3 August 2023
★★★★★ 1/5
TrustpilotAvoid avoid avoid!!!!!
We chose Stirling Ackroyd to do a transfer of deed, it was a simple procedure, as we were told by them and would take about 3 weeks, however, 4 months on and several mess ups on there part, ie continuously sending the wrong paperwork through via email, they were very difficult to get hold of and never returned a call. We finally completed on 24th December. I would definitely avoid these at all costs, they were unreliable and made a simple job very stressful and I had to do a lot of the work that they should have been doing myself. They are a complete waste of time!!!!
Jeanette · 26 January 2021
★★★★★ 5/5
TrustpilotEstate Agents with a heart
Shortly after I requested a valuation, I spoke to a delightful young lady called Ellie about organising an appointment for my valuation, which has been agreed. She was professional, kind and understanding of my circumstances. I felt like I was just having a nice chat as she put me at ease immediately. One in a million. A definite asset to your business at Stirling Ackroyd.
Julia · 1 March 2023
★★★★★ 1/5
TrustpilotTried To Commit Daylight Robbery
This agent tried to steal money from us. Following the moving out inspection, they tried to take nearly £200 from us claiming that we did not resolve a pre-existing mould issue in 1 of the rooms.We informed them that when we moved in during the Summer the mould issue was already existing in the entire property, stated on the itinerary they provided. The agent we dealt with (Clive) ignored this document which Stirling Ackroyd provided, and still persisted. After we refused to accept the deduction, he called us at least twice a day seeming desperate. He then tried to negotiate a lower deduction which was very surprising, after days of harassment trying to get what he initially wanted.After we informed him we'd raised a dispute with the deposit protection scheme, he then removed the deduction for the mould issue. A show this letting agent is not trustworthy. Absolute crooks!
Jason · 12 January 2021
★★★★★ 5/5
Trustpilotappreciated
i really would like to thank Cherrelle Wilson - the move in manager for her effort in doing her job , along with the team of Stirling Ackroyed for helping in finding a proper tenant really appreciated
NAGWAN · 8 April 2019
★★★★★ 5/5
TrustpilotIssac is very helpful and is proactive
Issac is very helpful and is proactive. As a customer, I really appreciate his efforts.
Rani · 21 April 2023
★★★★★ 5/5
TrustpilotJoel was helpful answering my questions…
Joel was helpful answering my questions great service.
Omar · 27 October 2023
★★★★★ 5/5
TrustpilotJoanna Evangelou
Joanna Evangelou - Sales ConsultantProvided an excellent customer service in my search for my new property. She understood what kind of property I was looking for during my search and found my new property. She assisted threw all the stages making sure all the need were meet. There allot of care and support and I am happy with the service she provided. Thank you
Andrew · 14 March 2023
★★★★★ 5/5
TrustpilotSaffah is an incredible property…
Saffah is an incredible property manager. She is thoughtful, helpful, quick to respond, knowledgeable, and patient. She goes over and beyond and I couldn’t be more grateful!
Kendra · 26 November 2021
★★★★★ 5/5
TrustpilotFantastic work
Fantastic work from Stirling Ackroyd today. I originally only knew about town ends estate agents (there sister company) but Freddie from the central team explained all about the merge of both companies to create Stirling Ackroyd as a whole and what the benefits would be if I was to start marketing my property. It really gave me that boost to get things moving and I couldn’t have picked a better estate agent to work with.
Jane · 26 November 2021
★★★★★ 1/5
TrustpilotUtterly disappointed
One of the worst customer experiences of my life. Was very hopeful thanks to some of their staff, however upon move in we were ignored constantly. Our Account manager was on leave for 4 months and neither their manager nor other staff answered our calls or emails regarding faulty property issues, dampness or help. Then they tried to charge us on check-out for things that were the same as in check-in. Worst communication I've ever had.
JK · 27 September 2021
★★★★★ 5/5
TrustpilotNic and his team in Egham
Nic and his team in Egham, have been extremely helpful during my search for a rental property, I wouldn't hesitate to use them again in the future.
Natasha · 24 November 2021
★★★★★ 1/5
TrustpilotVery disappointed
Just went to see a property and the letting agent named Ellie, was very unwelcoming, seems very unprofessional and the condition of the place was just awful.
Jeily · 9 November 2021
★★★★★ 4/5
TrustpilotSaffah was a helpful property manager
Saffah was a helpful property manager, there were numbers of delays but mainly related to the unresponsiveness of the landlord. Overall it was professional experience
Ken · 28 February 2022
★★★★★ 5/5
TrustpilotHad a very good experience selling my…
Even though the process took a long time due to other complications. We had a very good experience selling my houses with Simon, Alpha and Aron. They were always polite, funny have great personalities and thorough in dealing with our requests and buyers needs. I have used them in the past when I bought my first house 18 years ago, when they were call Townends and I would highly recommend them again going forward.
Michelle · 4 January 2022
★★★★★ 4/5
GoogleI remotely looking for an apartment in Chiswick area from Hong Kong. After I sent an email setting out my requirements, Daria contacted me immediately, she is super helpful, address to my needs promptly and bargains with the landlord on my behalf.PositiveResponsiveness, Professionalism
Rossetti · 24 October 2021
Agent replied · 23 October 2024
Hi Rossetti, thank you for taking the time to leave feedback. Its great to hear how Daira has been able to help you find your lovely new home! Good luck with your move and we wish you all the very best! - Claire
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