5/5
TrustpilotNew Flat
We have just sorted our new flat thanks to Jad and Siobhan for all their help. We had great lines of communication throughout the process and we can't wait to move in, thanks again!
Trusted Agent profile · Hounslow
Stirling Ackroyd Chiswick reviews in Hounslow
★★★★★
1,529 reviews across 2 platforms
440 Chiswick High Road, Chiswick, London, W4 5TT, Hounslow, W4 5TT
Stirling Ackroyd's office in Hounslow, at 440 Chiswick High Road, is rated 4.4 out of 5 across 1,529 reviews on two platforms, including 199 Google reviews rated 4.8.
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Reviews
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotJoanna made my experience great.
Joanna made my experience great.She helped me find the right property at the right price. She was determined to help me, and ultimately I’ve got the property I needed for my first buy to let.
5/5
TrustpilotGreat service
Matthew was very helpful and fast to sort out any challenges we encountered. Despite the agency was far from the location I lived, the service I have experienced was by far much better than my local estate agent.
5/5
TrustpilotOur moving experience was great
Our moving experience was great, we can’t fault the professionalism, communication and quick response times of Joel, Jack and Martin, nothing was to much trouble, they were friendly and helpful and always got back to us quickly. Jack and Martin dealt with any questions or issues we had so well, they are both an asset to the estate agents, they really went above and beyond when chasing up our sellers solicitors etc. I would definitely recommend and would use again in the future, thank you!
5/5
GoogleWe're looking to buy in Chiswick eventually, not quite ready but when we do we will most certainly be using Tom at Townsends. If I'm being honest I've always had a bad view on estate agents from past experience but Tom was a breath of fresh air, obviously knows his stuff and was a pleasure to talk to
5/5
TrustpilotHelpful agent
Jake Ryan is really patient, helpful and attentive to all my queries. As a first time buyer, I feel comfortable to share my requirements without any hard sell
5/5
TrustpilotGreat team
This is my second time dealing with the letting team at Stirling. I chose them to let & manage my flat. The first prospective tenant offered the full amount & took an 18 month lease! So literally one day of marketing it was gone. Fabulous service. Knowledgeable, professional, friendly & above all available for queries & help & advice. My dealings were with David, Greg & Siobhan a fabulous team headed by Billy.
Agent replied · 27 December 2024
Thank you Kerry for being a loyal customer and taking the time to leave a review
5/5
TrustpilotGreat positive experience
Great positive experience. Patient and understanding. I used the Sunbury-on-Thames office and found them to all to be very helpful and accommodating.
5/5
TrustpilotJoel in head office is a pleasure to work with
Joel in head office is a pleasure to work with. His communication and professionalism are refreshing. He’s always ensures that I am kept up-to date on the properties I’m interested in!
Agent replied · 27 December 2024
Hi Wendy,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a great experience with the team in the Chiswick branch, didn’t end up finding through them, however when I’m looking again I’ll be going here first.
Agent replied · 23 October 2024
Hi Jenton, Thanks for the fab review! Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire
5/5
TrustpilotGreat Lettings Agent
Alex was really helpful and worked hard to find us a flat. Honest appraisals. Great advice. Quick responses. Pleasure to deal with.
5/5
TrustpilotEternally grateful after an eternal search
After looking for a flat for what felt like an eternity and experiencing a string of frustrating agents, I was immensely happy and relieved to work with Will. He was professional and efficient from the start and I felt like I was in safe hands with the handling of finding a new home. From the viewing to getting the keys he was helpful and friendly going above and beyond to get us in.
Agent replied · 27 December 2024
HI Bronwyn, thank for leaving us feedback, it always makes us happy when we can help someone find their perfect home
5/5
TrustpilotHave been working with Stirling Ackroyd…
Have been working with Stirling Ackroyd for 3 years now in the same flat. The renewals are easy and Abby is always willing to help. They answer your queries quickly and are patient with you if you need additional information or have questions. I would definitely work with them again if I were to move flats.
5/5
TrustpilotExcellent service
Originally spoke to Ellie who made an appointment for Rominder to see me with regards to letting my property. Rominder was very polite and helpful. My experience from the onset has been very good.
5/5
TrustpilotThe service rendered was top notch
The service rendered was top notch. Mr. Casini made it easy for me. I’m pleased with the service. I’ll sure refer Sterling Ackroyd Estate Agents to friends in the future. Thank you for all you do.
5/5
TrustpilotI would highly recommend Sterling…
I would highly recommend Sterling Ackroyd to friends and family. I spoke with Alyx from head office and the service I received was great, I couldn’t of asked for anything more when contacting an estate agents to look for properties to match my search requirements.
5/5
TrustpilotMs Sandra Holmes is very kind and…
Ms Sandra Holmes is very kind and helpful she knows her job very well and understanding.
1/5
TrustpilotAbsolute scammers
Absolute scammers! The original name of the company was Townedns ( check their reviews in Trust pilot) and because the have totally lost their reputation they decided to change the name to Stirling Ackroyd! Lied from the very beginning of the contract. When it came to maintenance it was absolute nightmare. We have been waiting for fridge replacement 6 months and at the we got ew fridge that was half of the original fridge size. We have been fighting for 1 year, 1 year, can you imagine , to get 1 sqm of shower ceiling that was moulded to be decorated, silicon, also moulded to be changed, they have sent 4 different people to finish the job alm of the absolutely out of the depth. 4 people to finish job for one for not more than a day. It turned out that they have charged the Landlord thousands for that , can you imagine! I would never ever recommend such a scammer even to my biggest enemy!
5/5
Trustpilotgreat service always
THE STAFF ALWAYS GIVE GOOD ADVISE AND SERVICE,
1/5
TrustpilotChiswick Branch untrustworthy.
Rented twice via Chiswick Branch, never again! Paperwork never matches verbal promises. Make sure you get things in writing everytime - but best of luck with that. Too many specifics to list - untrustworthy IMHO.
Agent replied · 27 December 2024
Dear Ray, I am sorry to read your review. I hope that the team were available to you to answer any questions but if you do have any outstanding queries please do get in touch using help@stirlingackroyd.com. Wishing you the very best - Amber
5/5
TrustpilotFreddie has been incredibly helpful
Freddie has been incredibly helpful. He organised valuations, gave me sensible advice and regularly checked in with me: never pushy, always polite and well informed.
5/5
TrustpilotGreat Customer Service from Abhijit Gooptu (Abby)
The Process could not have been made easier for me. Working with Abby was a positive experience. Communications were clear and timely. No surprises.
Agent replied · 27 December 2024
Thanks John, we will pass your good review to Abby
5/5
GoogleRyan was very friendly and professional, he helped us finding the right house!
Agent replied · 23 October 2024
Hi Gabriel, thank you for the fab 5* review. We wish you all the best in your new home -Claire
5/5
TrustpilotWilliam was fantastic to work with -- …
William was fantastic to work with -- very responsive and flexible. Would highly recommend using this service and especially finding a flat with William!
Agent replied · 27 December 2024
It's a pleasure Ms Patnaik, thank you for your review
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Stirling Ackroyd Chiswick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
