5/5
TrustpilotSpot on!
Rhys and his team were extremely responsive and communicative throughout. I could always reach him and he went out of his way to be as helpful as possible. Very professional and friendly.
Trusted Agent profile · Hounslow
Stirling Ackroyd Chiswick reviews in Hounslow
★★★★★
1,529 reviews across 2 platforms
440 Chiswick High Road, Chiswick, London, W4 5TT, Hounslow, W4 5TT
Stirling Ackroyd's office in Hounslow, at 440 Chiswick High Road, is rated 4.4 out of 5 across 1,529 reviews on two platforms, including 199 Google reviews rated 4.8.
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Reviews
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotBeckie in the Bristol Office
Beckie in the Bristol Office - I cannot thank you enough. I have bought and sold properties for well over 40 years but never had the help or support that your provided to myself - well over and above your professional duties. Thank you. You are worth your weight in gold to anyone who employs you. You remained calm and professional throughout my purchase even when I couldn't! By the end of a difficult purchase it was you and your professionalism and determination to do the best by your customers that kept me sane. Literally. Thank you for that. Wish I could find the words to explain/articulate how grateful I am and I am sorry I cannot. It is just a shame you do not run for Prime Minister because we would be in a much better state than we are now. One very impressive lady. Lots of best wishes
5/5
GoogleRino 10/10 comfortable persona aswell!
Agent replied · 22 September 2025
Dear Grace, We greatly appreciate your 5-star review and the time you took to share your … More
5/5
TrustpilotDavid Harvey gave great customer…
David Harvey gave great customer service, very informative and such a polite gentleman. I've spoken to alot of Estate Agents recently while trying to find a rental, this Estate Agent is one I would highly recommend
1/5
TrustpilotWord of caution
Have never dealt with a company that ignores requests for over six months. This includes managers and directors. Repeated emails, phone calls. Not how you treat a landlord who signed up for the fully managed service. Absolutely shocking.
Agent replied · 27 December 2024
Dear Lydia, I am sorry to hear how unhappy you are with your experience and that you seem to have not had a response back form us. Please contact us directly at help@stirlingackroyd.com so that any outstanding issues can be addresses for you. Many thanks - Claire
1/5
TrustpilotVery poor property management and communication
I rarely leave reviews, but unfortunately my experience with Stirling Ackroyd has been extremely disappointing.
5/5
TrustpilotThis feedback for Letizia Lupi only
This feedback for Letizia Lupi only - Letizia is very professional and friendly. She is keen to help and support with any issues.Leti - many thanks for your work! I appreciate this
5/5
TrustpilotAlex is always very friendly and…
Alex is always very friendly and professional. He responds fast and was able to answer any of my questions. His service was great and not pushy - I will definitely contact him again in the future when I need his help and expertise.
5/5
TrustpilotThanks Kyle!
The experience of buying our first house hasn't been without it's problems. But I can safely say, that without the help and persistence of Kyle Moran, I don't think it would have worked out.Luckily it did and we're very pleased. I would highly recommend working with Kyle, he was always available to chat and answered emails quickly. He also dealt very well with difficult solicitors and a long chain of problems regarding missing paperwork. Not an easy task!Thanks,Ally
Agent replied · 27 December 2024
We appreciate you taking the time to leave this review for Kyle. Thank you.
5/5
TrustpilotThank you
Thank you, Leticia, for being patient understanding and explaining to us the details. 1 reason we took this unit is because of your warm welcome on our 1st viewing. And also a big thank you to Ali and all the other staff at Stirling Ackroyd. Best regards Ramo & Ludy
1/5
TrustpilotI had written a very positive review of…
I had written a very positive review of working with Stirling Ackroyd when I first moved into one of their properties last month. However, I take every single positive word back.
1/5
TrustpilotPLEASE do not rent with Stirling…
PLEASE do not rent with Stirling Ackroyd (formerly Red Bear). AWFUL agents - so rude and unhelpful. We lived in one of their properties in 2021 and are still getting contacted by billing agents for overdue payments for AFTER we lived at the property - we've repeatedly told people that we no longer live there / haven't for the billing period, and we've just found out today that we're getting these bills still as Stirling Ackroyd told them we still live there! Ridiculous! Save yourselves the headache and rent elsewhere. Utter waste of time.
5/5
TrustpilotExcellent service and support
Clive Martin has been very helpful during the more than 3 years of tenancy. He has been brilliant to support the end of tenancy process and ensure that accurate information was delivered to the landlord on the property status, which allowed the refund of the deposit in full.
5/5
TrustpilotRebecca H is a great agent
She always replies on the day or the next working day. She gets the issue sorted as soon as possible. No complaints about her work.
5/5
TrustpilotThanks again to Joel from Stirling
Thanks again to Joel from Stirling. Like all the team he was very polite helpful and kept me informed at all times. I would definitely recommend Stirling Acroyd Agents. Thanks Joel for all your hard work
5/5
TrustpilotHighly recommend
Highly recommend! Transacting property in the UK is sometimes an arduous process. My transaction was made even more difficult because i live on the other side of the world. However, when the solicitors threw up hurdles, Nick was always there with a solution. Super helpful, and very professional. Thanks Nick!
5/5
TrustpilotGreat support
Had a few initial hiccups with my sale but Liam was patient, persistent and thorough. Always quick to respond and there right up until final completion. Thank you Liam.
Agent replied · 27 December 2024
Than you Ronojoy, we will pass your thanks to Liam
5/5
TrustpilotExcellent Company!
I work with Stirling Ackroyd, and have the pleasure of working closely with all their sales staff, and client services team. Joseph Robinson has been extremely helpful, always going above and beyond to ensure our partnership works well for both staff and the Stirling Ackroyd clients. Very much looking forward to working closely with this fantastic company for years to come!
4/5
TrustpilotFriendly and attentive
I found the staff to be friendly, and attentive. Elli, Aimee and Vicky were particularly helpful in getting matters progressed and/or resolved. Townends has the spread of offices across the region, and once you get to know who does what, it becomes that much easier to get things done.
5/5
TrustpilotKarina has been my first point of…
Karina has been my first point of contact in managing my small portfolio of 5 BTL properties. We have been working together now for a few years and have an excellent working relationship. She is always helpful and on the ball. Cosmo H
5/5
TrustpilotA high praise, for an exemplary service provided so far, by Letizia!
We have been renting from Stirling Ackroyd for the last 5 years, and we are highly satisfied with the services they have provided.Today we have decided to rate their service, motivated by the exemplary service provided by a particular agent, Letizia.Letizia has truly been a remarkable agent since taking over our property management. Her unwavering support and timely response to any concerns we had, has been exceptional. She has always made herself available to us and has always been prompt in resolving any issues.During our latest contract renewal - our first one since Letizia started looking after our property, she offer a remarkable level of support, supporting us in negotiating a mutually beneficial agreement for both us and the landlord. As tenants, it was great (and surprising - due to negative experiences had in the past with other companies) to witness Letizia & the renewal team ensuring that neither party received any special preference - helping us on building a lovely (indirect) relationship with the landlord.Additionally, we had the opportunity to witness Letizia's exceptional communication and management skills in action, particularly when dealing with contractors. This is a trait that not all estate agents possess.Stirling Ackroyd partners with top quality contractors. Letizia's supportive nature extends beyond working hours if needed. Her dedication to ensuring our satisfaction is commendable.Ultimately, we are extremely satisfied with Letizia's services and appreciate how valued she has made us feel as tenants. Given this all, we would not hesitate to recommend Stirling Ackroyd to anyone!
5/5
TrustpilotVictoria and Rebecca provide a 10/10 service
Stirling Ackroyd as a whole is very proactive! I wanted to give a shout out to Rebecca and Victoria for providing me with consistent updates in regards to the references and contracts being sent out. Very well done and would recommend!
5/5
TrustpilotI walked into the new Stirling Ackroyd…
I walked into the new Stirling Ackroyd office and was greeted my Charles who instantly helped me regarding my enquires for a property I saw on the window. His manager Robbie was also very helpful in helping regarding a quick discussion about my own property. 5 star service !
5/5
TrustpilotStirling Aykroyd Survey
Great service at a fair price. Would recommend this company. Had a courtesy call before arrival. Report and valuation and comments were all noted. Report was all laid out and easy to understand. Excellent.
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Tell us what you need and we'll put you in touch. Stirling Ackroyd Chiswick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
