Trusted Agent profile · Hounslow
★★★★★
1,519 reviews across 2 platforms
440 Chiswick High Road, Chiswick, London, W4 5TT, Hounslow, W4 5TT
Stirling Ackroyd's office in Hounslow, at 440 Chiswick High Road, is rated 4.4 out of 5 across 1,519 reviews on two platforms, including 189 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Stirling Ackroyd Chiswick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
TrustpilotVery Polite
I was looking at a property so called up and spoke to Chelsea. She was very polite and although to my disappointment the property had been taken off the market, Chelsea was very helpful and when we ended the phone call I had a smile on my face.
4/5
TrustpilotGood team, good support
A good team, committed to the customer and I appreciate all that is being done to keep in touch with me as a seller and a landlord. It is at times difficult to manage this living overseas. I rely upon Stirling Ackroyd through the difficult times faced by the UK property market. I value the team's efforts to give support and the time taken to discuss the way forward.
5/5
TrustpilotHelpful experience
Sandra Holmes has been very helpful with regards to advice on lettings. We always have positive interaction and Sandra keeps in touch with me to see if i need any further help.
5/5
TrustpilotGood communication and honest updates
Good communication and honest updates - we bought through Stirling Ackroyd and found the process to be professional and helpful. We dealt with Nick, who would actually let us know where things were (inevitably) going wrong so we could then address them. That was very much appreciated.
5/5
GoogleCourteous and helpful staff particularly Philip - our search for a new tenant was smooth and swift with no hitches - thank you.
Hi Delia, Thank you for taking the time to leave us a 5 star review. We love to hear from our clients and am pleased you have found Townends and particularly Philip to be so helpful. Wishing you the very best, Amber
5/5
TrustpilotProperty Management
The standard of service with SKA’s property manager Clive Martin and his team is consistently professional, thorough and knowledgeable. Added to the fact that Clive is always proactive and kind in his dealings with both myself and tenants is the reason I remain a client of SKA’s.
4/5
TrustpilotFriendly and accommodating
I haven’t as yet signed with Stirling Ackroyd but they have been very accommodating and helpful in some of my queries so far, particularly Ashley Kopti who dealt with my query in a friendly way.
5/5
TrustpilotWe had an excellent experience with…
We had an excellent experience with Livia the property manager. She answered all our questions all the time . I can't recommend her highly enough. She was professional and committed to helping us.
5/5
TrustpilotVery friendly
Ellie cam to value my Fathers property on 22nd April 2024. She was very friend and efficient. Her valuation was good and was emailed to us the next day. Very pleased with service this far.
Dear Denise BinningtonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery good service and extremely…
Very good service and extremely professional, seamless process from start to finish. A very big thank you to Spencer de Jonge who’s service and knowledge was superb and made the whole process surprisingly effortless. I would definitely recommend using this company to anyone especially Spencer
1/5
TrustpilotAwful awful experience
Awful awful experience, our solicitor Reyhan Caliskan was terrible to deal with. Had to set aside so much time every day to ring up, be ignored, have my time wasted, just to get her to reply to simple emails. Worst communication and customer service of my life. Avoid at all costs.
5/5
TrustpilotAll the consultants especially Siobhan were very helpful very nice and professional and professionalal ul
Siobhan was especially helpful and advised me well in renting the flat The move went well and smoothly with help of Will without any problemsI would not hesitate in using Stirling Ackroyd again in renting my properties
5/5
TrustpilotEasy to engage with
Easy to engage with. They listened to any upfront concerns / questions and ensured they were answered. Survey was good, with observations graded so easy to focus on most important issues.
5/5
TrustpilotLetizia Lupi property manager
I was living in a property managed by Stirling Ackroyd for a year and have generally had a positive experience. Mid-way through my tenancy, a new property manager, Letizia took over, and handled everything very well. She was very punctual with her communication and responses, always called back if unavailable and escalated all issues in a timely manner. I appreciate the high degree of professionalism with which she approached her job, and her timely communication between tenant and landlord also helped get things done as quickly as possible.
5/5
TrustpilotNew Flat
We have just sorted our new flat thanks to Jad and Siobhan for all their help. We had great lines of communication throughout the process and we can't wait to move in, thanks again!
5/5
TrustpilotJoanna made my experience great.
Joanna made my experience great.She helped me find the right property at the right price. She was determined to help me, and ultimately I’ve got the property I needed for my first buy to let.
5/5
TrustpilotGreat service
Matthew was very helpful and fast to sort out any challenges we encountered. Despite the agency was far from the location I lived, the service I have experienced was by far much better than my local estate agent.
5/5
TrustpilotOur moving experience was great
Our moving experience was great, we can’t fault the professionalism, communication and quick response times of Joel, Jack and Martin, nothing was to much trouble, they were friendly and helpful and always got back to us quickly. Jack and Martin dealt with any questions or issues we had so well, they are both an asset to the estate agents, they really went above and beyond when chasing up our sellers solicitors etc. I would definitely recommend and would use again in the future, thank you!
5/5
GoogleWe're looking to buy in Chiswick eventually, not quite ready but when we do we will most certainly be using Tom at Townsends. If I'm being honest I've always had a bad view on estate agents from past experience but Tom was a breath of fresh air, obviously knows his stuff and was a pleasure to talk to
5/5
TrustpilotHelpful agent
Jake Ryan is really patient, helpful and attentive to all my queries. As a first time buyer, I feel comfortable to share my requirements without any hard sell
5/5
TrustpilotGreat positive experience
Great positive experience. Patient and understanding. I used the Sunbury-on-Thames office and found them to all to be very helpful and accommodating.
5/5
TrustpilotGreat team
This is my second time dealing with the letting team at Stirling. I chose them to let & manage my flat. The first prospective tenant offered the full amount & took an 18 month lease! So literally one day of marketing it was gone. Fabulous service. Knowledgeable, professional, friendly & above all available for queries & help & advice. My dealings were with David, Greg & Siobhan a fabulous team headed by Billy.
Thank you Kerry for being a loyal customer and taking the time to leave a review
5/5
TrustpilotJoel in head office is a pleasure to work with
Joel in head office is a pleasure to work with. His communication and professionalism are refreshing. He’s always ensures that I am kept up-to date on the properties I’m interested in!
Hi Wendy,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a great experience with the team in the Chiswick branch, didn’t end up finding through them, however when I’m looking again I’ll be going here first.
Hi Jenton, Thanks for the fab review! Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Stirling Ackroyd Chiswick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
