Stirling Ackroyd Chiswick reviews in Hounslow

★★★★★ 5/5

Google

Firstly would like to seriously thank Suella from the Lettings team at Chiswick for her assistance and fast communication. I was flat hunting on behalf of my manager and she seriously made it so much easier. After months non stop with viewings and estate agents messing around, Suella allowed us to view the flat, got all our questions answered the same day and within 7 days, my manager has moved in to his property! Suella is a lovely lady who we had the pleasure of meeting after such bad experiences, my best wishes and luck to Suella. I seriously hope the team at Chiswick Stirling Ackroyd know how amazingly Suella portrays the company and is rewarded for it. On behalf of me and my manager Dean, thank you!

R · 28 November 2023

★★★★★ 1/5

Trustpilot

I consider this agency unprofessional

I consider this agency unprofessional, after having made an offer for a commercial space, we discovered that the space was still available on their site, and when we reported it to them they told us that our offer was in competition with other offers.. Again more serious because I never received an email telling us this. Then they told us that the owner asked the agency for 3 months to rent this space. Which was not communicated to us when we visited the commercial property. And this makes it even more unprofessional... Because if this information is not acquired first by the tenant, this agency probably doesn't know how to do its job.Their lack of pressure lies in not having communicated all these things beforehand. In addition to calling me only to say in threatening tones to remove this review,. Truly an unprofessional agency..

Andrea · 5 November 2023

★★★★★ 5/5

Google

Kaja was the best agent i dealt with in a long time, she is attentive and always smiling and positive, turned my property search from something stressful to a very pleasant experience .

Nour · 1 October 2025

★★★★★ 5/5

Google

Team whole team the Chiswick branch of Sterling Ackroyd have been superb in helping us to manage our property - the Sales team and the Lettings teams have worked together to make sure that we had the best experience and of course the most suitable outcome for us, which Sterling acheived for us. At no time did we feel pressured or that Sterling we looking at the own interests first- the advice and support given was 100% 1st class and we were guided to make decisions that ultimately led to the result we wanted. We cannot recommend the Sales and Lettings team at Sterling Ackroyd and a special thanks to Benedetto, Suela, Jessica and Steven. We look forward to working with you again in the future!

Paul · 24 October 2023

★★★★★ 5/5

Google

Nice service and Christopher Joannides Gray, Letting consultant at the Chiswick Branch was very helpful in showing us a place we were interrested in and with dealing with the formalities.

Henry · 20 October 2025

★★★★★ 1/5

Trustpilot

Landlords abroad: beware!

18/09/2023: As predicted, following check out the tenants have come back disputing the amounts proposed by the independent check out Clerck and Stirling have just forwarded this for me to handle!I've had my house in Townends, then Stirling Ackroyd's books for rent since 2005, so 18 years of frustration and anger. I have explained on countless occasions that it was NOT a money making business, it is MY house and I needed an agent to look after it and be my eyes and ears. Over the years, I have had lots of problems, I found that living abroad meant that agents don't care, don't represent you and the tenant (being there) was ALWAYS given preference! This was proven to me times and times again! This year however, the tenancy problems went TOO far! Tenants complained about numerous problems. In dealing with it all, I realised that the agents are NOT managing the property, they are just LIAISING between different parties (tenants, contractors, landlord). That is not what I call managing a property. Recently, they sent me a quote of over £1000 for a 1m2 flooring! Any idiot could see that was way too expensive but not them! £380 material + £673.83 labour I wasted time telling them that was outrageous and to get them to send someone else!I complained over their complaint procedure several times on very different things but all relating to the same problem really (lack of management). Each time I'm contacted by some supposed manager of sort, who gives me the sales chat and tells me they have taken my complaint VERY seriously and will allocate a property manager (lucky me!) so that I only have 1 person to deal with! Rubbish!!! Of course, that's not true, I still got tons of different people contacting me on different issues! The last property manager was useless, to the point that Stirling Ackroyd sacked her, I was told, although they had told me she was extremely professional and been with them for a few years!!! Why didn't I change Estate agents? Living abroad makes things complicated and as they say better the devil you know....! This year, the property has been so badly managed that I have had to fly over to sort things out, get rid off the tenants and I have ended the contract with this company! I am surprised to see that they get some good reviews, perhaps the ex-Townends branches (Egham) need to be investigated as the customer service there is poor! Oh, I was told: "Now that we have physically met and moving forward, I will make sure your property is looked after properly...."To which I replied: "there won't be any moving forward..."

Hinda · 18 September 2023

★★★★★ 1/5

Trustpilot

Is this the way you manage the property

Is this the way you manage the propertyAwful check in and checkout experience with the property managed by Sterling Ackroyd 70-80 percent of these issues were resolved 2 weeks after check in. I have handed over the flat in much better condition at checkout and they are not happy and claiming cleaning expenses.And they claim they provide professional cleaning service. such an awful experience There was several issues noted below during checkin.First of all, they won't tell you where the keys are. No appropriate communication. They keep you waiting for hours and hours at door of new property. They don't answer your calls. Oh my god, such a terrible experience1. Bulb replacement - 5-6 Bulbs are not working. 2. Fixing Bathroom sliding door which is not working. 3. Fixing TV door stand - which is not in proper working order4. Fixing Lounge main window - which was broken5. Fixing table stand in bedroom 1 - which was broken inside6. Kitchen Sink tab replacement or fixing as it is damaged7. Kitchen sink water clogging8. Lounge ceiling bulb shelf broken 9. one of the Kitchen shelf inside desk broken 10. Kitchen table wrap was teared near hob Hygiene Issues:1. Commode (Toilet seat) is so dirty and full of limescale which looks very ugly. 2. There are stinky marks on the floor and on most of the table stands & tv stands especially the one which is in the lounge area. 3. There are 3-4 used cigarettes on the floor, I had to remove by myself4. Oven and Bread toaster are in worst condition.5. Hob is not cleaned. 6. Lounge Large windows from inside looks very dirty.7. Wall crack under the sink 8. Old tenants used masks are kept on tv stand9. Old tenants used items were not removed and left them in the house.10. Fridge has evil smell

Phanindra · 31 August 2023

★★★★★ 1/5

Google

Suela Kingji has been the most irresponsible person I have ever dealt with. I’ve been repeatedly calmed down by my partner not to take action, but today’s experience went above and beyond, unfortunately, not in a positive way. …

Adrian · 16 June 2025

★★★★★ 5/5

Google

I had a fantastic experience with Kaja. She was incredibly friendly, professional, and attentive throughout the whole process. She really took the time to understand what we were looking for in a rental property and consistently sent us updates as soon as new listings became available. Her communication and dedication made the whole experience smooth and stress-free. I highly recommend her to anyone looking for a reliable and personable estate agent!

Elizabeth · 15 November 2025

★★★★★ 5/5

Trustpilot

A Truly Supportive and Professional Estate Agent

We’d like to say a huge thank you to Anthony at Stirling Ackroyd for all his help in selling our house. From start to finish, we genuinely felt he was on our side and guiding us through the process with care and integrity.

IreDan · 11 February 2026

★★★★★ 1/5

Trustpilot

Very unprofessional and uncaring people

These guys are a joke, which might be an understatement.We had a 1-year rolling contract with a pay review at the end of the 1st year, in July 2022. In November 2022, they emailed us that there was an unexplainable system glitch and that we should back pay them for four months based on the RPI of July, which was 12.3%. There was no negotiation involved. Just a demand to pay the extra £2,695.20 for 4 months. Since when does pay review mean automatic readjustment??? 🤯🤯After that day, they were harassing us to pay for the extra money almost every day. On the other hand, when we were chasing them to fix a serious health and safety issue on our flat, THEY WERE NOT EVEN ACKNOWLEDGING OUR EMAILS for 6+ weeks. Little to say that the issue was fixed after 10 months pretty much! 😳😳Very unprofessional people in general and would highly avoid having them as property managers

Dimitrios · 15 March 2023

★★★★★ 1/5

Trustpilot

Incompetent agents and service

I purchased a property with the tenants after one week the letting department only knew this was not managed by them because I was chasing the deposit and back rent, both me and the tenant have been chasing this for weeks, if you try calling the phone it is never picked up or calls returned absolutely useless we are now approaching one month into the purchase and still not sorted this issue has also been highlighted to customer services and still not resolved, SA are withholding other peoples money and have no urgency on releasing 4 weeks on a very disappointing service.

Customer · 27 April 2026

★★★★★ 5/5

Trustpilot

Ms Georgia Ellis Buckle has been very…

Ms Georgia Ellis Buckle has been very professional in our discussion with her regarding the leasing of an apartment. She is prompt with her responses to our text messages, thorough and clear with her explanations. She is also interested in understanding my needs or concerns, and comes across as wanting to help me achieve what I am aiming for.

Josie · 18 June 2024

★★★★★ 5/5

Google

Chris was super helpful throughout my property search, he showed me a range of fantastic properties and was always really proactive.

Katie · 20 October 2025

★★★★★ 4/5

Trustpilot

Sarah Jones has been extremely helpful

Sarah Jones has been extremely helpful, professional and pleasant to deal with.

Ibrahim · 2 September 2026

★★★★★ 1/5

Trustpilot

Concern regarding privacy and professionalism

Terrible agents with absolutely no respect for privacy. I have never used their services, yet their staff contacted me on WhatsApp saying they wanted to arrange a viewing of a property I stayed once. I am neither the landlord nor the tenant, so I have no idea how they obtained my number or why they thought it was appropriate to contact me.

Kurapika · 20 August 2026

★★★★★ 5/5

Trustpilot

Review of property manager

The property manager David Umney was so good and responsive. Everytime we had a problem, David was quick to respond and it was so refreshing to see his quick responsiveness and care.

Sid · 3 April 2026

★★★★★ 1/5

Trustpilot

We rented a property managed by this…

We rented a property managed by this agent, which was in poor condition. Damp in bathroom with no ventilation installed and they expected us to keep windows open during winter to improve ventilation. Mice and RAT droppings found in kitchen and bedrooms. Holes in door leading from utility room to garden which is probably how the rats got in. Poor plumbing. E rated efficiency. And the maintenance manager was rude and abrupt.

Sonia · 2 June 2026

★★★★★ 5/5

Google

I couldn’t thank Aggie and Dawn enough for making my purchase happen! We were in chain with my apartment being listed for sale in a different city with a different estate agent. I’ve run into major difficulties with the Sale meaning I wouldn’t be able to complete the purchase in Acton with Townends. Aggie and Dawn went out of their way helping me on my Sale (not even receiving any commission as the sale was through a different Agent) only to make sure I can sell and therefore complete the Purchase with Townends. It’s taken us four intense weeks and tremendous amount of effort to resolve all issues. I’m not sure if the seller ever realised what an amazing customer service they received from Townends! Five stars aren’t enough. Their commitment and professionalism to get their sale through is just on another level. I’ve bought my apartment with the intention to sell after 5 years time and when the time comes I will not hesitate which Estate Agent I’m going to list with…PositiveResponsiveness, Quality, Professionalism, Value

Ali · 24 October 2022

★★★★★ 5/5

Google

I wanted to make sure to come and leave a positive review for Agatha J. from Stirling Ackroyd - Chiswick here. Me and my partner are buying our first property in the UK, and Aggie was very supportive along the way. We had our challenges with solicitors and she went above and beyond to secure exchange and completion. Aggie was ALWAYS super responsive, keeping us updated across the process, explaining all the details and, the best part of it all, helped us to push it all to happen. We are really happy that Aggie was the one supporting us and I can't recommend her enough!

Fernando · 24 October 2022

★★★★★ 5/5

Google

I would highly recommend Stirling Ackroyd after receiving such a high quality service from Dawn and Aggie. After unsuccessfully marketing my property with two different agents prior to Stirling Ackroyd to say i was a little hesitant to start all over again would be an understatement. Dawn’s first meeting with myself before agreeing to sell was so informative and straight away she provided fantastic advice proving she has an excellent knowledge of the sales market and had many brilliant tips to showcase my home to its full potential. Within one week of being on the market with Dawn and Aggie I had lots of interest and a buyer. After owning my property for over 30 years their ongoing support throughout the sale was greatly appreciated and they continued to support and go the extra mile. The communication between themselves and me was excellent and they were always available when needed. I wish I had started my selling journey with them from the off and would not hesitate to recommend them to my family and friends. Thank you Dawn and Aggie.

Marcella · 24 October 2022

★★★★★ 2/5

Google

Renting Roulette, A Stirling Ackroyd Story If you enjoy high-stakes decision-making, minimal support, and the thrill of chasing your own deposit, then Stirling Ackroyd might just be the letting agent for you! Our journey began with a fun little ultimatum: pay the holding deposit within 20 minutes or lose the flat. Nothing says “customer care” like being strong-armed before you’ve even unpacked. Once we moved in, the adventure continued. A broken sofa? “Replace it yourself.” We started to wonder if we’d accidentally signed up for a self-managed tenancy… at premium agency prices. Speaking of prices, when it came time to renew, they generously offered us a rent increase well above market rate. We declined, only to watch the flat sit empty and eventually be listed at, wait for it, the exact price we’d originally offered. A bold strategy. Getting our deposit back was another plot twist. Despite a check-out report that confirmed the flat was cleaned properly, they still tried to deduct money. No sign of cross-checking with the check-in report, just a vague hope, perhaps, that we wouldn’t know our rights. (Spoiler: we did.) And for the finale? Repeated requests for flat viewings with less than 24 hours’ notice, despite us clearly stating, multiple times, that we required the legally mandated notice period. Nothing like being ignored in your own home! In short, if you value transparency, respect, and basic professionalism… you might want to keep looking. But if you're in it for the chaos, Stirling Ackroyd delivers in spades.

Thomas · 26 May 2025

★★★★★ 5/5

Google

Kaja was so helpful and supportive throughout the whole process from viewing to moving in. She made the process so smooth and easy!

Teagan · 23 August 2025

★★★★★ 5/5

Google

Stirling Akroyd Chiswick have been fantastic for us throughout our house sale. They provided a fantastic rate and were always available, professional and knowledgeable throughout. They provided an invaluable go between for us and the buyers, and were excellent at smoothing out all the issues that arose during the conveyancing. Thank you to Dawn and Aggie in particular for your hard work and expertees. I would highly recommend this agency for anyone looking to buy, sell or rent.

Christopher · 24 October 2022