Stirling Ackroyd Chiswick reviews in Hounslow

★★★★★ 5/5

Trustpilot

Thank you

Thanks to Joel; very professional and helpful service

Gordon · 2 August 2024

★★★★★ 5/5

Google

Aggie provided great assistance to us in successfully selling our flat in Chiswick. My wife and I were unable to visit the flat due to our disabilities, so Aggie had to help with many tasks that we would normally have been expected to do during this process. She was always patient, professional, kind, friendly and prompt in her actions. One of the best Estate Agents we have ever dealt with!

Kiran · 24 October 2023

★★★★★ 5/5

Trustpilot

Thank you so very much

Thankfully, selling my property was nothing but an easy, smooth sailing process. I have never worked with Stirling Ackroyd before and I would have no hesitation in recommending them. I initially spoke with Freddie, from their central team, who gave me advice on the current market and the best things to do with my property, he was phenomenally helpful with brilliant customer service skills. Thank you to Freddie and all at Stirling Ackroyd.

Sautino · 25 November 2021

★★★★★ 5/5

Trustpilot

Efficient work from Clive Martin at SA

We noticed we had faulty appliances and we contacted our property manager Clive Martin from SA about it. Clive organised a contractor to come identify the problem the next day and the faulty appliances were replaced in no time. Clive was extremely helpful and swift in his actions, which made our life easier in a difficult situation. We find him an excellent manager who is easy to reach and efficient.

Kamilla · 11 March 2022

★★★★★ 5/5

Trustpilot

Finding my dream family house

I have received a call from Ashley Kopti about a viewing request that I have submitted online, I was very happy of her swift follow-through and her professionalism in understanding my particular requests. She has taken my details, requirements and would be helping me finding my family dream house based on these details! So happy and relieved of this call. Thanks Ashley

Paula · 2 February 2023

★★★★★ 5/5

Trustpilot

First time buyers experience

We are on the process of buying a property sold via Stirling Ackroyd. Spencer de Jonge has been our main point of contact, so far we are happy with the process.Overall:- Polite when showing us around, not pushy- Good at responding to emails- Did try to get us validated by their own mortgage advisor, but we had no issues when we decided to proceed with our own.

Pedro · 19 July 2022

★★★★★ 5/5

Trustpilot

I had a lovely lady Hannah assist me on…

I had a lovely lady Hannah assist me on every matter, answering questions with no problem regardless of how many i had. She made the process easy and straightforward every step of the way, i am very grateful for the help

Kieran · 24 January 2026

★★★★★ 4/5

Trustpilot

Natalie David from the Byfleet office…

Natalie David from the Byfleet office was very good in a very difficult situation. She always replied to my emails promptly, was always polite and patient and was the only one who gave us confidence that something would be achieved and followed through with. We were not at all pleased with the service from Stirling Ackroyd, but would like thank Natalie for everything she did to help us.

Deborah · 31 May 2022

★★★★★ 5/5

Google

My letting journey was a great experience with Townends Chiswick. Ryan and Michael were very helpful and responsive. They helped me secure the flat I liked and guided me throughout the whole process. I give them stars for sure!PositiveResponsiveness, Professionalism

Di-Kitsch · 24 October 2021

★★★★★ 1/5

Trustpilot

Warning: Shady Tactics Ahead!

Warning: Shady Tactics Ahead!Writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd was a disappointment. They promise one thing on the phone but do another via email, leading to confusion. The agents are rude and arrogant, showing no respect. They also use manipulative tactics to push buyers into overpaying. Save yourself the trouble and avoid Stirling Ackroyd!!!

Dan · 21 February 2024

★★★★★ 5/5

Trustpilot

Stirling Ackroyd were very patient and…

Stirling Ackroyd were very patient and thorough during the sale of my flat. I found that everyone I dealt with was very professional and courteous at all times too. It was a challenging task to sell my flat during a pandemic, but they gave me great advice the entire time and really helped guide me through the process. Special mention to Sam Currie for going the extra mile for me too!

Chris · 29 November 2021

★★★★★ 1/5

Google

We are tenants in a property “managed” by this agency. I have never seen any company (even outside property management) being so disorganised. They really excel in ignoring emails and are always ridiculously apologetic instead of doing the actual work. Some repairs had to be done in the flat which we requested and if we do not follow up on a daily basis we don’t even get a reply. Sometimes we get promises that something will be done on the next day and if we follow up on the next day we receive an out of office emails. However, they are very good in chasing us on things that are coming from the landlord. When a questionable rent increase was “offered” to us we were called multiple times and receive numerous email chasers. I would not recommend this agency to anyone including landlords if they do want to keep their tenants in the flat over a longer period.

S · 24 October 2022

★★★★★ 5/5

Trustpilot

James Banister - highly recommended!

I've been renting my flat through Stirling Ackroyd for the past 4 years, James Banister is the managing agent of the flat and I can highly recommend him. He promptly responds to all my emails about issues I may have with the flat (e.g. hot water or boiler related) and every single time he has sent maintenance to fix any issues as soon as possible. I can always rely on James.

Fabrizia · 25 November 2021

★★★★★ 5/5

Trustpilot

I should really thank the angent

I should really thank the angent. I recently travelled from Manchester to Isleworth to look a property with other agency unfortunately it's been given to someone else while I'm on train. However sterling angent helped me to book quickly to view a property by taking effort as they understood my situation.

Sebha · 14 October 2025

★★★★★ 5/5

Trustpilot

I recently sold my house through…

I recently sold my house through Stirling Akroyd Mitcham. The service was exceptional from the start and made a very stressful event easier to manage. My agent was Charles who had a lovely calm approach and was open and honest. My home sold very quickly and Charles kept me informed throughout. I would highly recommend them and the rate offered was very competitive.

Jacky · 11 November 2022

★★★★★ 5/5

Trustpilot

Joel was super helpful

Joel was super helpful. Would recommend!

Charlie · 23 July 2024

★★★★★ 1/5

Trustpilot

Genuinely Could Be The Worst Business On The Planet (Of All Time)

Am very sad that trust pilot doesn’t allow me to put 0 stars. 1 is far far too generous, and frankly it’s offensive to businesses who have worked hard to earn their 1 star out of 5. In any case, DO NOT TRUST THE 5 STAR REVIEWS - THEY ARE ALL FAKE.I wrote another review a while ago that they tried to have taken down (and somehow it’s miraculously disappeared now). They fill these pages with fake reviews and petition to get all the bad ones taken down. Maybe if they spent less time combatting people’s genuine anger and disgust with their service and more time actually doing their jobs this complete and utter shitshow of a company wouldn’t be receiving reviews like this one.I’ve lived in my property for 9 months now. On Day 1 check-in we noticed the kitchen tap was broken. It’s 9 months later, the tap still doesn’t work. How is it even possible to be that incompetent and to have that little regard for your customers? Stirling Ackroyd you should hang your collective heads in shame. If you want this review to be taken down, fix my goddamn tap!!

Jack · 4 February 2019

★★★★★ 5/5

Trustpilot

Excellent property related services

Mela provided excellent property management services, addressing all tenancy issues promptly and within agreed timelines. This reflects the high level of professionalism demonstrated by the Stirling Ackroyd team.

Prakash · 27 April 2026

★★★★★ 5/5

Trustpilot

Quality, professional service from Sunbury

We were so impressed with the whole Sunbury team - especially Terry, James and Maxine who managed our sale and purchase. From our first meeting, they were relational and never pushy.Throughout every stage of the process - from marketing and photography to viewings and sales progression, we always had quick responses to our questions. Their knowledge and expertise continually reassured us.We definitely recommend the whole team at Stirling Ackroyd Sunbury.

Harry · 24 November 2021

★★★★★ 5/5

Trustpilot

5 Star Service. Excellent!

I had an exceptional experience working with Sandra! Her professionalism, knowledge, and dedication made the process simple and easy to understand. She has been responsive and has gone above and beyond to meet my needs. I would highly recommend Sandra for anyone in need of a top-notch estate agent.Many thanks, Graham Poppleton.

Graham · 24 September 2023

★★★★★ 5/5

Google

We can’t thank Dawn enough for her patience and kindness and so many other things during this sale... I have not met another agent that has been so knowledgeable, calm in stressful situations and professional in dealing with people, you are amazing.PositiveResponsiveness, Professionalism

Madder · 24 October 2020

★★★★★ 5/5

Trustpilot

First class experience from Sophie

The annual renewal process can feel daunting with lots of decisions and admin, but Sophie Ekins not only ensured we were punctual with kicking off the process but also broke it down into manageable chunks and was more than happy to share her years of experience to support me in making the right decisions. Thank you so much Sophie for all your help, made my life so much easier.

Sophie · 24 November 2021

★★★★★ 5/5

Trustpilot

Great service!

I rent my property out through Stirling Ackroyd. Being a first time landlord I didn't understand a few things on the contract. I ended up getting through to their head office where I spoke to Adnan in the Central team who was incredibly helpful in clearing up questions I had. He also helped me out with questions I generally had regarding building an investment portfolio. Highly knowledgeable and recommended.

Zubair · 22 November 2021

★★★★★ 1/5

Trustpilot

They don't care about people. And they are not professional.

Be very careful in renting a property through Stirling Ackroyd. Or as a landlord giving them your property to rent out. Despite being aware of a change in our circumstances, and a stellar payment record even throughout Covid when I had lost my job, they put up the rent by 20%. And now they are taking their time in refunding my security deposit. It has been 2 weeks without an update. They don't care about people. And they are not professional. Conduct business with them at your peril.

Eric · 19 July 2022