Stirling Ackroyd Chiswick reviews in Hounslow

★★★★★ 1/5

Trustpilot

Stirling Ackroyd - DAY TIME ROBBERS

Stirling Ackroyd is a terrible estate and letting company. To be exactly accurate, Clive Martin is the worst when it comes to them lot. The check in and check out inventory matches with of course the additional normal wear and tear but he will force you to pay for it. What he is doing is called Day Time Robbery.Metro Central Heights Vantage Building is known for having black moulds due to the windows' inability to block moisture as the building is old but he will say that the moulds needs to be cleaned despite the moulds being already absorbed into the laminate. He will charge you for that. Again, Day Time Robbery. There are too many to mention when it comes to how bad Stirling Ackroyd is. I mean Stirling Ackroyd may be a good company but the people working for it are just too terrible especially Clive Martin. I don't understand why he is still there working for Stirling Ackroyd but if the workers are like that, the company must be bad too for retaining these kind of people, right?My advice to all is this: Avoid Stirling Ackroyd. There are better Lettings and Estates companies out there. If you see Clive Martin in the paperwork, information etc, better cross the road and go for the competition. Stirling Ackroyd is just bad.

Brad · 3 June 2021

★★★★★ 5/5

Trustpilot

Can't recommend enough

I recently sold my house through Stirling Ackroyd Estate Agent’s Hybrid Head Office team. Rino, Ant, Adnan, Rhys and Matt were all incredibly helpful and knowledgable and, as a first time seller, they guided me through the entire process and were always there with any questions I had along the way. Above all, they were able to sell my house at a great price, I can’t recommend their services enough

Natasha · 2 November 2022

★★★★★ 5/5

Trustpilot

Rebecca Heslam has been looking after…

Rebecca Heslam has been looking after our flat for many years. She is always available if we have any queries and is quick to let us know if the tenant has any issues which we then try to resolve promptly. Rebecca is competent, reliable, always polite and very easy to talk to.

Tracey · 28 February 2024

★★★★★ 5/5

Trustpilot

Rino you're a Star 🌟 thank you

Rino from head office assisted me today with my enquiry. He was very professional and patient which are two things I admire when it comes to customer service. I am very grateful 🙏 for the assistance, taking the time to explain key things about buying me new home. I am vwry new to this.Absolutely amazingThank you Rino 😊 🙏 You're a 🌟

Vanessa · 22 June 2024

★★★★★ 5/5

Trustpilot

I want to say thank you to James Ovekuti

I want to say thank you to James Oyekuti i arrange for a viewing a flat in Kensington and less than a week we exchange contracts and handle the keys to me.He is been very helpful and very good communication.All the best and i will defiantly recommend to my friends in the future .

Kostas · 13 January 2024

★★★★★ 5/5

Trustpilot

Overall our experience with Stirling…

Overall our experience with Stirling Ackroyd was positive, Briana Trejos Mantinan in particular was extremely responsive and helpful whenever anything went wrong with our flat. She handled issues as promptly as she possibly could and communicated very clearly.

Lisa · 30 March 2026

★★★★★ 5/5

Google

My experience with Townends Chiswick was amazing, especially Daria and Honor. They were supportive, kind and really active in helping me find the best place in the area I wanted. It was a great, responsive experience and I cannot recommend them enough!PositiveResponsiveness, Quality, Professionalism, Value

Emilie · 24 October 2021

★★★★★ 1/5

Trustpilot

AWFUL - JESSICA LEBBA

AWFUL. Would give 0 stars if I could. I will never rent with them again. Jessica Lebba was our property manager and was completely useless. Took ages to respond to emails/didn't respond at all. Repairs either weren't carried out or took forever to be completed. Our balcony door was broken when we moved in and it took almost a year to fix (was fixed 2 weeks before we moved out), despite the multiple promises to repair it when we moved in, meaning we froze during the winter with a constant draught and minus degrees, meaning our heating bills were sky high. We had horrible broken beds which took a month to replace so we had no sleep for the first month of the tenancy. The ensuite toilet was also broken and despite many attempts to get Jessica arrange a contractor to fix it the repair was only done when the other toilet broke months later during lockdown leaving us with 0 functioning toilets. Stirling Ackroyd falsely advertised the flat with a roof garden which we found out we had no access to when we moved in. They are now trying to blame us for damage that was caused by previous tenants and was evident in the check-in inventory, despite our efforts to keep the flat immaculate and leaving it in better condition than it was when we moved in. I could go on but I don't want to waste any more of my time on them. Honestly AVOID AT ALL COSTS.

I.M · 15 February 2021

★★★★★ 1/5

Trustpilot

Among the worst for service - not recommended

Among one of the worst estate and lettings agents I have ever come across. As a landlord the most important thing is to have proper vetting of proposed tenants. Stirling Ackroyd managed to find a tenant which passed their 'stringent reference check', which of course you pay for - but it turns out after the contract had been signed, that there were multiple red flags. They then denied any responsibility for the poor quality check. Then is the responsiveness - it takes about a week for them to reply to an email, and they rarely return phone calls. Despite paying for a fully managed service, it's often up to me to chase the rent - only when you email / try to call them to ask where the rent is, do they then realise you're owed arrears. This is tip of the iceberg. I am looking to sell the property, as well as buy a few more, but there is no way I am using them.

Sony · 2 February 2021

★★★★★ 5/5

Trustpilot

5 Star Rebecca

Rebecca is always responsive, cheerful, helpful and willing to roll her sleeves up. I have had a few tricky tenants recently, who have not been honest or respectful and Rebecca has helped me resolve issues and achieve the desired outcome. She's a competent and knowledgable property manager and can be recommended.

Adrian · 26 February 2024

★★★★★ 5/5

Google

Ryan and Honor were spot on in picking the perfect flat for us on our first round of viewings. They were very helpful in the normally stressful document period, and made it much easier. Overall, great value and a great service!PositiveResponsiveness, Quality, Professionalism, Value

Nick · 24 October 2021

★★★★★ 5/5

Trustpilot

Ellis was very helpful and patient

Jake · 12 October 2024

★★★★★ 5/5

Trustpilot

Tajiah and her team in Mitcham

Tajia and her team in the Mitcham branch were incredibly helpful and kept us updated regularly on all that was happening. Tajia was brilliant at understanding the complexity of our situation in renting out our property. We managed to get all the remedial works done on time and get the property rented out at a better price then we had original bargained for. Would definitely recommend using Tajia and her team at Stirling Ackroyd again.

Arti · 23 November 2021

★★★★★ 5/5

Trustpilot

Great Service and Follow up

Rino Russo was fantastic professional. Arranging surveys , valuation and finding a good tenant really on time . We bought property and was in process of refurbishing, he was following up the whole process and manage to find a right deal . Had many offers from other agents but chooses Stirling Ackroyd because of Rino & Chantelle service 👍🏽

Tarsam · 31 July 2023

★★★★★ 5/5

Trustpilot

Good renting experience

I rented a property through Stirling Ackroyd for a year and the property was managed by Rebecca Haslem. My experience throughout was very smooth. Rebecca was always quick to respond to all my questions and queries. I did not face any issues with either the tenancy or the move procedures.

Meha · 27 February 2024

★★★★★ 5/5

Google

Dawn and Agi were great at helping me sell my house and find a new home. They were always available for updates and chasing things up on my behalf. I really appreciated that they were not pushy and were respectful of my decisions along the way. I would definitely recommend them.

Maynaha · 25 October 2019

★★★★★ 5/5

Trustpilot

First class service from Rebecca

Rebecca Heslam has managed my property for 4 years, before Stirling Ackroyd took over the agency she then worked at. She has been amazing, attentive and super responsive. There were some issues during lockdown with a tricky tenant, and she was really informative and helped me through a difficult time.

Jo · 26 February 2024

★★★★★ 5/5

Trustpilot

Great Team!

I contacted Harrisons in August last year and Rebecca Heslam has been my main point of contact since. The process of letting my property was flawless and she has been very helpful throughout. Rebecca and her team have been nothing short of amazing and I would highly recommend Stirling Ackroyd (who have purchased Harrisons since). Highly professional and knowledgeable team, always on hand to make the landlord and tenants experience stress free.

Mrs · 14 April 2022

★★★★★ 1/5

Trustpilot

Shambolic

I’m letting a house through Stirling Ackroyd & paying 9% of the rent in management fees. For this I spend days on end chasing them to even reply to an email.The ‘carefully vetted’ tenants they found are trashing my house. I raised this with them 3 weeks ago & they gave the tenants 2 weeks to clean the place. When this deadline had expired I chased the agent to follow up - there then followed 7 days of me calling them but the property manager still did not respond to me or the tenants. The deadline they set is meaningless: why should the tenants have any respect for my property when the agent clearly doesn’t?After 8 days without reply, at 9am yesterday I called Stirling Ackroyd to raise my concerns with Natalia who manages the property management team and was told she’d call me back. She still hasn’t bothered to call me.I used to manage this house myself & got an agent in to lighten the load. Using Stirling Ackroyd has resulted in even more time, hassle and stress for which I’m paying them hundreds of pounds per month. They’re a complete shambles.

RE · 24 February 2023

★★★★★ 1/5

Trustpilot

Tenant beware, unprofessional agency

Tenant beware - unfortunately after a decent lettings process with Melissa, the move-in and management since have been terrible. There were a number of issues upon move-in with no response from the company including regarding statutory obligations (appliances not working, pest problems, unsanitary conditions, mould), with only a "we are understaffed due to COVID". This is ridiculous given managed lettings is the only part of the company with guaranteed recurring income. Just as one example, I have not been able to sleep a single night and have resorted to sleeping in the lounge due to a loud, broken fan in the bedroom. It took 1.5 weeks before Stirling Ackryod (Sarah) finally scheduled an engineer visit. Now the day before the visit when I called the contractor to confirm (after 4 emails asking for the contractor details), I have been told the appointment was never made.

Stacey · 6 July 2020

★★★★★ 5/5

Google

Suela was fantastic, made everything super easy and stress-free.

Jules · 25 July 2024

★★★★★ 5/5

Trustpilot

Great estate agency

Great estate agency; very polite, professional and helpful in their approach. Estate agent took his time in explaining the process and made a valuable recommendations to me. I didn’t feel pushed or rushed in making any decision which is very unlikely to other estate agencies we came across lately.. Thank you for your great service! much appreciated

Mrs · 18 July 2024

★★★★★ 2/5

Trustpilot

House buyers survey

House buyers survey done to a very low standard. I feel nothing had been pointed out that that we had not seen. Lots of recommendations to bring in other contractors. After getting the keys to property and spending a few hours in the property my untrained eye cracks in brick work as one example. If this is the industry standard it is a complete waste of money.

Ryan · 5 January 2024

★★★★★ 5/5

Trustpilot

Great Company

Great Company From start to finish Finding tenants was easy Dora and Jessica were the ones that connected with me and my wife on professional and personal level.More importantly We have been listened and we have received right support all the way through to finding the right tenants for usWould Highly recommend to anyone

Plavi · 26 October 2023