Trusted Agent profile · Hounslow

Savills Chiswick reviews in Hounslow

4.2

★★★★★ Great

1,998 reviews across 2 platforms

92 Turnham Green Terrace, London, W4 1QN, Hounslow, W4 1QN

Savills's office in Hounslow, at 92 Turnham Green Terrace, is rated 4.2 out of 5 across 1,998 reviews on two platforms, including 194 Google reviews rated 4.8.

Google logo

4.8 / 5

194

Reviews on Google

This office

Trustpilot logo

1,804

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hounslow office, from every platform, shown as written. First names only.

4/5

Trustpilot

Thanks for everything!

Thanks to Sholto for persevering with what turned out to be a tricky one after our buyer pulled out at the last minute. We got there in the end, and it was great to know that he was keeping an eye out for us to keep the sale moving forward. Thanks again!

James · 19 September 2024

Agent replied · 22 October 2024

We really appreciate your kind feedback, James. We are very pleased we were able to help and wish you all the very best for the future.

5/5

Google

Thank you so much to all of the Savills Chiswick team but especially Elena who found a fantastic buyer for our house. She has been a great help in getting the house all the way to completion.

Jessie · 16 April 2025

Agent replied · 16 April 2026

Thank you so much for reviewing the service provided by Savills and especially Ellena. I am delighted that you received an extremely positive experience. If we are able to assist you with any other property related matters in the future, please do not hesitate making contact with the office. With best wishes, Christopher Bramwell Head of West London residential

5/5

Google

Really enjoyed working with the Savills team on the sale of my property. Christian and Ellena were really communicative, helpful and friendly throughout the process and would certainly work with them again in the future.

Sophie · 16 March 2026

5/5

Trustpilot

Mark Chick is top class

Mark Chick is top class- really looked after us well throughout the whole process.

Toby · 11 December 2025

Agent replied · 23 December 2025

Thank you for taking the time to review our service, Toby - feedback is always incredibly helpful. I’m delighted that we met your expectations.

5/5

Google

Christian and the rest of the Savills Chiswick team were brilliant throughout our purchase. Christian was friendly, proactive, easy to deal with and always quick to respond. His local knowledge and honest advice made a huge difference. Couldn’t recommend him and the Chiswick branch highly enough. Thank you!

Harry · 22 November 2025

5/5

Google

We successfully exchanged and completed on our property purchase yesterday in Grove Park Gardens. Our purchase was a complex one as our house sale got delayed and we had to take a bridge loan to progress with the purchase. In addition the property had sentimental values so a good relationship was the key between us and the vendor. The service and care we received from Isla was exceptional and best in class. Not only Isla was dealing and constantly joining up with both solicitors but also with the bridge loan company, multiple surveyors to make an exchange and completion successful in 28 days. Most of all the relationship Isla created between us and the vendor was very bonding and of trust which was key for the successful completion. Thank you Isla you are exceptional and the people skills and care you have given us is very gratefully appreciated. We recommend the Chiswick office very highly and especially if you are lucky to have Isla managing your sale or purchase. Lakh Gill

Lakhvinder · 13 November 2022

Agent replied · 12 November 2024

Thank you so much for posting a 5* review on Savills Chiswick. Thank you for buying through Savills and I am thrilled that Isla delivered an exceptional experience. Best wishes Christopher Bramwell - head of Savills West London residential

5/5

Google

When contacting Savills to enquire about a house for sale in Chiswick, we were very fortunate to be connected to Liz Sunman. Her enthusiasm, engaging manner and detailed knowledge of the property, provided myself and my wife with confidence that were speaking to the right person. A viewing was quickly arranged and Liz met us at the house. Her knowledge of the surrounding area was very helpful and we quickly realised that in terms of location, this would be an ideal fit for our needs. The viewing went well with Liz providing a very effective guide around the property. We quickly decided to make an offer and contacted Liz. Whilst we appreciate that the vendor is the client of Savills, Liz made us feel that she was also acting in our interests as well. Not always an easy balance to achieve. When after some negotiation, a revised offer was accepted by the vendor, it was the skill of Liz that enabled us to feel we had reached a fair outcome. The subsequent follow up from Liz has been much appreciated, and we were delighted that last week contracts were exchanged with completion due on 18th November. We will certainly be recommending Savills and Liz in particular to friends and family interested in moving into Chiswick. Sincerely Timothy & Elizabeth Saint

Tim · 13 November 2022

Agent replied · 12 November 2024

Dear Tim and Elizabeth Thank you very much for writing a very positive review about the superb service received by Liz at Savills Chiswick. Wishing you many years of happiness in your new home. Best wishes, Christopher Bramwell, head of Savills West London residential

5/5

Google

I have just exchanged on the sale of my house in Chiswick. Thanks to the team at Savills, the sale was quick, stress free and a very positive experience. My main selling agent was Isla who did a fantastic job securing an offer within 48 hours. Isla was enthusiastic, professional and a pleasure to work with, dealing swiftly and sensitively with any queries from myself and the buyer. The whole process had a feel good momentum to it and I am very happy I chose Savills as my selling agents. Many thanks, particularly to Isla, but also to the rest of the team who helped, Christian, Liz and of course Euan.

Christiane · 13 November 2022

Agent replied · 12 November 2024

Dear Christiane, Thank you so much for reviewing the service received by the team at Savills in Chiswick, and I am delighted to read your positive experience. We pride ourselves on delivering an exceptional client care and feedback is vital to ensure we continue to deliver these results. Best wishes Christopher Christopher Bramwell - Head of West London residential

5/5

Trustpilot

Roshni Jethwa from Savills Chiswick is…

Roshni Jethwa from Savills Chiswick is really fantastic to work with. She's super committed and takes care of any problems right away. I always feel informed and updated because she’s very professional, and friendly, and takes the time to keep in touch regularly. I would thoroughly recommend Roshni to anyone looking for a good property manager.

Andy · 1 July 2024

Agent replied · 22 October 2024

Thank you so much for your review, Andy. It's much appreciated. If you need anything further please don’t hesitate to contact us.

1/5

Trustpilot

Lack of integrity and competence

There was very little factually accurate information that the Savills agent shared during the sales process from the kind of building, location of the car park through to what the service charge covered. They don’t provide the essential materials but expect you read every detail of their marketing brochures which the agent herself lacked knowledge - no value in dealing with the agent and what’s the purpose if their expectation is to read in detail the marketing material. A commission not earned for lacking the requisite skills and knowledge to make an honest sale. Since when did marketing material become the most important documentation taking precedence over what the agent communicates. They are bound by a code of ethics and speaking to the property ombudsman makes the standards clear yet they get away with not demonstrating the standards including using confidential client information inappropriately. Very disappointing and it’s a poor decision to engage them or trust anything the agent communicates especially when you’re forced to work through them as a sole agent as some developers insist. An all round unpleasant experience with defensiveness, a lack of analysis, rigour and zero accountability for any of their words and actions.

Anushia · 21 October 2022

Agent replied · 22 October 2024

We are very sorry to hear about your experience and thank you for bringing it to our attention.We’re keen to find out exactly what has happened so if you’d like to please provide further detail by emailing socialmedia@savills.com so we can investigate.

5/5

Google

We recently bought a house through Savills Chiswick and worked with Christian Whittaker who was excellent. He was very professional, highly responsive and drove the process throughout. We felt that he gave us good advice and communicated clearly and directly. He has been helpful even after the purchase went through which is greatly appreciated. We had a brilliant experience with him and couldn’t recommend Christian more highly.

Melanie · 13 November 2023

Agent replied · 12 November 2024

Dear Melanie, Thank you so much for taking the time to review the service from Savills, we are extremely grateful to receive your comments and feedback is very important to us. I am delighted Christian looked after you so well. Wishing you many years of happiness in your new home. Kind regards, Christopher Bramwell, head of Savills West London residential

1/5

Trustpilot

DO NOT USE "Greedy Sales Reps & Lairs"

Do not use. Unless you get everything on paper/email from them. And I mean everything as their representatives will try anything to get a sale with false promises and late lie about it ever been mentioned or offered. Have witnesses and log everything. Do not take the name as they are professionals many of representatives keen to get sales. That is their goal not the customer. My statement maybe very strong but I have proof and now have to undertake a complaints from wasting my time and energy whilst had to incur costs on sale that was a lie.

Stromtrooper · 16 October 2022

Agent replied · 22 October 2024

We are sorry to hear you are unhappy with our service and would like the opportunity to provide a resolution. Please email further details to socialmedia@savills.com so we can investigate.

5/5

Trustpilot

Attentive service and quick response

Savills have been managing my flat for 5 years whilst I've been living overseas. I've never had a void period. Aliya Charnley kept me up to date and was very responsive. The tenants have been good. Savills have a solid contractors for repair and maintenance who ensure that maintenance is done to a good standard.

Asif · 10 July 2024

Agent replied · 22 October 2024

Thank you for your feedback, Asif. It really helps us review our own performance and ensures our service is the best it can be.

5/5

Trustpilot

Best lettings agent experience

Yesterday, myself and my housemate had been doing a long day of unsuccessful viewings. After feeling very defeated, I got a call from Savills where I spoke with Nikita. It was almost 6pm and she offered to let us view a property around the corner to where we currently were. We loved the house so much and put in an offer straight away!!If it wasn't for Nikita being so lovely and accommodating we wouldn't have had the chance to see this property and get an offer in, in the nick of time.Thank you so much Nikita!!

Sarah · 13 October 2022

Agent replied · 22 October 2024

We are very happy to have helped you, thank you for the lovely review and wish you all the best in your new home!Regards,Nikita

1/5

Trustpilot

Savills agents harassing buyers ignoring questions asked

I dealt with Mandy White at Savills Nightingale Lane. House sellers. Be aware! Aggressive estate agents habitually harassing potential buyers without any intention to facilitate communications or unblock buyers' questions DISGUST buyers and DRIVE THEM AWAY.It's common sense estate agents only care about their own commission but Mandy White really takes it to a whole new level:1. Aggressive HARASSING WITHOUT PROVIDING INFO: I had almost 3 weeks of crazy emails/calling every single day yet NOT responding to my questions about the property & missing important documentation. She was chasing me to pay for survey while key information was missing and she was the one who should chase the sellers. Turns out she did not care about my questions till I made it clear this blocks the situation then she started doing her job. 2. Nonsensically SABOTAGING AN AGREED SALE that almost came to the end: My searches were done and I paid for my own survey scheduled in 3 weeks. She tried to force me to use her survey providers saying if I stick with my survey provider they will put the flat back on market. So they did.Putting the property back on market AFTER I paid for searches & survey?? This is nonsensical. No new buyer will proceed quicker than my process in its final stage.Frankly she has been such a nightmare that not having to deal with her anymore started to sound pretty good to me. Living in that property may remind me of just how much harassing I had to go through to find my home!My first flat viewing was in 2014 and just when I finally thought I found the right place with search results coming out fine, Mandy White is making it unnecessarily difficult just because I want to use my survey provider recommended by my trusted friends. I not only wonder what kind of estate agents she is but also what kind of human being she is.Sellers, you want smart estate agents who know how to facilitate communications and unblock situations. AVOID the harassing/sabotaging type like Mandy White.

Elsie · 9 October 2022

Agent replied · 22 October 2024

We are sorry to hear of your experience, and would like to investigate further. Please email your details and any other information you can provide to socialmedia@savills.com.

5/5

Trustpilot

Thanks to Ruaraidh and Sandra. Angus Office

Huge thanks to Ruaraidh and Sandra in the Angus office. We had made the mistake of first trying a generic estate agency firm in order to potentially save some money in selling out property which simply resulted in two months of frustration and angst. Changing to Savills was transformational. At the first meeting it was clear that the knowledge and experience about how best to market our property and how be best to approach the sale was on a different level. The result was a feeling of confidence that we were in professional hands. The bonus of an early sale was obviously welcome.

Jim · 7 October 2022

Agent replied · 22 October 2024

Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best and really appreciate your kind words.Regards, Savills Angus team

5/5

Trustpilot

TESSA THE SUPER STAR

Savills were an amazing agent to deal with, especially our super star agent Tessa. From first dealing with Tessa it was easy. We had a long, and difficult sale but Tessa was patient, persistent and more than anything positive. She was incredible at communicating on all aspects (she set up an WhatsApp group which was perfect) she offered guidance and advice when needed. Out of all agents we have ever dealt with she was the most humble, friendliest and also relatable (where similar ages so maybe that’s why). She also came to see us on the day of completion, ensured everything was as it should be. She was FANTASTIC, I couldn’t recommend her highly enough.

Sarah · 7 October 2022

Agent replied · 22 October 2024

Thank you for your lovely review. It was a real pleasure being able to help you and wish you all the best for the future.Regards,Tessa

5/5

Trustpilot

Ritesh Gopaul is the best

Ritesh Gopaul is the best person I've worked with in property management. He is always super responsive, eager to help and actually solves my problems. I trust that he's always doing all that he can to assist me and I appreciate his patience and friendliness. Thanks Ritesh!

Ilayda · 12 November 2024

Agent replied · 22 November 2024

Feedback is an invaluable reminder of the things that are important to our clients, Ilayda. So thank you for taking the time to review our performance. I am delighted your experience of Savills is such a positive one.

5/5

Trustpilot

Great experience with Savills Stamford

We had a very successful and enjoyable experience working with Victoria, Charlotte and the whole Savills Stamford team in the sale of our home. They did an excellent job from the start with pricing, marketing, coordinating viewings and, very soon after, managing the bidding process. Once we had accepted an offer, Victoria and the team worked very hard to manage the process to exchange and completion, diligently following up with the buyer's agent and solicitor to ensure that the chain was moving and working closely and cooperatively with our solicitor when needed. Everyone at Savills was friendly & professional. We highly recommend Victoria and Savills Stamford to anyone looking to sell their property.

Erik · 18 September 2022

Agent replied · 22 October 2024

Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we met/exceeded your expectations, and it was a pleasure to work with you.Regards,Victoria, Charlotte & Savills Stamford

5/5

Trustpilot

Savills - the right estate agents to choose

On appointment you meet or are advised of the team that will be looking after you. Nothing was ever too much trouble. The experience of the company meant they knew who the right buyers were. They worked hard at synchronising everything so my purchase went welll too. The sale and purchase went very well due to very good management

Sue · 20 December 2025

Agent replied · 22 October 2024

Thank you for your lovely review, Sue. It was a real pleasure being able to help you and hope you enjoy the new home.

5/5

Google

Absolutely fabulous service from Euan and his team at Savills at every step of our house sale. Professional, personable, valued advisors and proactive in transaction management they have been heads and shoulders above other agents we have dealt with in the past. Extra plaudits to Isla Harper who has been an absolute superstar, if you get her on your sale / purchase then you are in luck!

Lucy · 10 October 2023

Agent replied · 12 November 2024

Thank you Lucy so much for reviewing the service received by the team at Savills in Chiswick, and I am delighted to read your positive experience with Euan & Isla and the rest of the Savills Chiswick team. We pride ourselves on delivering an exceptional client care and feedback is vital to ensure we continue to deliver these results. Best wishes Christopher Christopher Bramwell - Head of West London residential

5/5

Google

Christian Whittaker has been excellent in assisting us with the purchase of the property from start to finish. He always returns phone calls and deals with any problems promptly and efficiently. As the seller of the property now lives in New Zealand, and because the time difference sometimes made obtaining information difficult, Christian went the extra mile to ensure that things went very smoothly. We have been very impressed with him and would definitely recommend the Chiswick branch of Savills, and especially Christian, to anyone.

Janet · 10 October 2024

5/5

Google

Liz Sunman is a superstar. From the beginning of the process in advising on price within the market, strategy on achieving the desired result through to viewings and feedback, securing our lovely buyers and working with both sets of solicitors to complete the transaction in the agreed timeframe Liz was a consummate professional, and all with a smile on her face and a personality that anyone would humanly connect with! We couldn’t have done it without you Liz zo we’ll always be grateful for your perfect blend of friendly professionalism.

Jay · 10 October 2024

5/5

Google

I recently completed purchase of a house in Chiswick and very much recommend Savills in this area. I dealt with Christian Whittaker and it was a pleasure, he was professional and friendly at every turn, knowledgeable and helpful in a way that never felt pushy, all much appreciated during such a purchase. Christian really went above and beyond at every step and was always on hand to answer any questions promptly. He was also very accommodating in getting me viewings at a time to suit me and even in rearranging last minute. Was again much appreciated. A real A* service during what can be a stressful purchase to make, i highly recommend.

HM · 10 October 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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