Trusted Agent profile · Hounslow

Savills Chiswick reviews in Hounslow

4.2

★★★★★ Great

1,998 reviews across 2 platforms

92 Turnham Green Terrace, London, W4 1QN, Hounslow, W4 1QN

Savills's office in Hounslow, at 92 Turnham Green Terrace, is rated 4.2 out of 5 across 1,998 reviews on two platforms, including 194 Google reviews rated 4.8.

Google logo

4.8 / 5

194

Reviews on Google

This office

Trustpilot logo

1,804

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hounslow office, from every platform, shown as written. First names only.

5/5

Trustpilot

We bought a buy to let property through…

We bought a buy to let property through Savills St John’s Wood branchThereafter, Mr.Ben Varma sales Directorhave introduce us to their letting department all under one roofMr.Luke Hull Head of letting , he and his team are very friendly and helpful and easy to work with , Luke have advice us how to prepare and furnish the property within one day Luke have found us a Happy tenant Thank you Luke and your team

Doris · 8 August 2024

Agent replied · 22 October 2024

We are so pleased that everything worked out successfully for you, Doris. Thank you for providing us with an update and for taking the time to review our service.

5/5

Trustpilot

Very responsive and active in dealing…

Very responsive and active in dealing with inquiries. Have found them to be of great help when needed and the quality of the output has been world class. I have dealt with both Fiona and Matt and both have been excellent in their services.

Tamer · 15 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to review our service, Tamer - feedback is always incredibly helpful. I’m delighted that we met your expectations.

1/5

Trustpilot

Very poor experience as tenants

Very poor experience as tenants. Savills is continuing to withhold £170 from our deposit for a supposed “light clean”, despite the check-in report recording that the property was not clean when we moved in and the check-out report showing that many areas were left in a better condition.

Scott · 20 August 2026

Agent replied · 22 September 2026

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We take reports of maintenance issues and health and safety concerns seriously, and we regret that you feel these matters were not resolved satisfactorily during your tenancy. We also understand how frustrating deposit disputes can be. We value all feedback and are committed to continually improving the service we provide to both tenants and landlords. We would appreciate additional details in order to investigate, please email us at socialmedia@savills.com so we can raise with the appropriate departments.

5/5

Trustpilot

Sandy and Ritesh are great

Savills are great. We've been with them a few years and they are super helpful. We had issues with one person a while back and they sorted it out quickly. Ritesh has been dealing with us and he's fantastic. As is Anthony and then Sandy overall managing things is amazing. - basically Savills are a bit more expensive than other companies for management but you get what you pay for.

Ben · 17 September 2024

Agent replied · 22 October 2024

Thank you for your kind words and for taking the time to post a review, Ben. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.

1/5

Trustpilot

Overpriced, cynical and rude service for landlords

We as landlords are completely unsatisfied with Savills as our letting and managing agency. It is a thing that they are unexceptionally expensive, but for the price they don't give back extra value. First thing we haven't received our half a year report, just after several calls and emails and as a 9-month report with a letting contract run for 12 months. Our property valuation happend via pictures. There was a photographer who came out, than the women who provided the report just looked the pictures and said her opinion about our letting property via them. She has never been in the flat and saw it byself personally! Interesting.....!We decided to leave this overpriced agency, and after it the style of their emails and the treatment is more than disgusting. We do NOT recommend them at all, we think they overcharge landlords, and how they handled us as landlords when we decided to leave them was cynical and rude. They want to HOLD BACK OUR FLOAT MONEY, telling to us that our new agency advertising falsely, eventhough the new agency changed already the advertisement. We are not responsible for any agencies and their advertisements, and we think it is UNLAWFUL to hold back a landlord's money for claiming an other agency's act. We are seriously thinking of taking further steps in this case.They let us feel as second class people, but they have forgotten one thing: WE PAY THEIR SALARY, because without our payment they do NOT HAVE BUSINESS and NO WAGES! They do NOT MAKE FAVOUR for a landlord, WE PAY A FORTUNE FOR THEIR SERVICE, they live from us.

Ms · 29 February 2024

Agent replied · 22 October 2024

Hi Agnes, thank you for taking the time to share your feedback with us. We sincerely apologise that your experience did not meet your expectations. Your satisfaction is incredibly important to us, and we regret that we fell short on this occasion.We would greatly appreciate the opportunity to learn more about your specific concerns and address them directly. Please feel free to reach out via email to socialmedia@savills.com so we can discuss how we can make things right for you.Once again, we apologise for any inconvenience caused and thank you for bringing this matter to our attention.

5/5

Trustpilot

A walk in the park with Alicia from Savills St Johns Wood

Working with Alicia from the team at Savills St. Johns Wood has been a delight! From the get go Alicia took go care of us ensuring a smooth and quick sale. The team were always available on the phone and had all the right answers and advise to make this daunting task a walk in the park! Excellent service - I highly recommend !

Maurice · 28 November 2024

Agent replied · 25 December 2024

Thank you for your lovely review, Maurice. It was a real pleasure being able to help.

5/5

Trustpilot

Great Service!

I was in the market for a property, however I was pretty lost and had no idea where to start. I called Savils and requested a meeting - Jayden Campbell was the associate who I had the meeting with. he walked me through my options and helped me understand the current market, very friendly and inviting. Without him I would've still been searching around cluelessly.

Luke · 13 November 2024

Agent replied · 22 November 2024

Thank you for your feedback, Lukr. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.

1/5

Trustpilot

Savills photographers unlawful practice.

To start off with if I could give minus stars I would. I am selling my Mothers bungalow on another auction site. Up to now the buyer and I have exchanged contracts but completion has not taken place yet. The buyer decided to take the law into his own hands and change the locks on my mothers property, he also put the property that he doesn't own yet on Savills auction site, by chance I come across my Mothers property on Rightmove with photographs outside and inside the property, I contacted Savills to tell them the property does not belong to the person who had asked them to list the property on their site. I spoke to one of the reps who's name was Jay, he apologised and said he would have the listing removed, which he did. I then spoke to Ralph Mendes da Costa, I informed him that the photographs taken inside the house and round the back of the house were taken illegally because the person who listed it does not own the property yet. I asked Ralph to tell me what details were supplied to Savills regarding the ownership of the property and the perspective sellers legal right to sell it. He said once contracts are exchanged he has the right to sell it. I am not disputing this because I am unsure of the legalities of it. Ralph asked for my email address so he could send me a response, so far I have not heard anything. I am going to seek legal guidance on this because Savills photographers have entered my Mothers property illegally and taken photographs of her personal living space without permission because she is still the legal owner of the property. Friday the 16th Feb 2024 my son phoned Savills and asked about the property and the response he got was yes its still for sale, how can this be explained, from a big company like Savills this should not be happening. In my opinion this is no better than breaking and entering and trespass at the least, I will leave that up to a legal representative.

Steve · 17 February 2024

Agent replied · 22 October 2024

Hi Steve, thank you for making us aware of this, we are sorry to hear of your experience and we would like to find out more. Could you email socialmedia@savills.com with any additional detail so we can investigate this please?

5/5

Trustpilot

Chiswick Savills super helpful

Chiswick Savills super helpful. Super responsive. Main contact was George Dean - he is so lovely and property manager - RItesh Gopaul also great. But everyone else I dealt with at this Savills apart from those two, even if brief, was always very nice.

BOS · 28 August 2026

Agent replied · 22 September 2026

Thank you so much for your review, BOS FHA. It's much appreciated. If you need anything further please don’t hesitate to contact us.

1/5

Trustpilot

The most appaling company to work for

The most appaling company to work for. I was put on a new homes site to work with no lighting I had to walk 15 mins in the dark to the train station in fields. A female lone working then to add insult to injury made to fill out a H&S assessment saying I had been given a personal alarm that I hadn't been given to meet their H&S lone working requirements! There was no internet and then I signed up house sales with absolutely no training oñ Savills paperwork and yet still sold houses for them showing their customers broken tile examples. I left after a few weeks trust me the name Savills is not associated with Quality and as for management support one manager was on holiday abroad the whole time I worked and the other was off sick the whole time!

Max · 26 January 2024

Agent replied · 22 October 2024

We are sorry to hear of your experience working with us and would like to find out more so we can continue to improve. Please email further detail to socialmedia@savills.com so we can look into this more.

5/5

Google

Good news all round! We have worked for many years with the Residential Lettings team. Aneesh Paul took over from Chris Belvin Bailey - who was a trusted go to! Savills did not disappoint however. Aneesh has been outstanding. He is knowledgeable, thorough and very reliable. Nothing is too much trouble for Aneesh and his calm and gentle manner is very reassuring. Great service - thank you.

TOR · 10 October 2025

5/5

Trustpilot

Claire Singleton was a fantastic…

Claire Singleton was a fantastic partner to work with in selling our home. Her pragmatic and data-led insights on the local market were invaluable, and her strategic and calm approach were deeply appreciated throughout our sale. The Savills team demonstrated strong professionalism throughout and the photography was outstanding. We deeply appreciated Claire and the whole team's support and wholeheartedly recommend them to others.

MRSANDREAWINFIELD · 17 November 2025

1/5

Trustpilot

The worst company I have ever…

The worst company I have ever experienced very rude they lack customer communication skills threatening behaviour I find it very hard that they are still allowed to practice my advice is keep well away I would never use this company ever again

Mr · 21 August 2026

Agent replied · 22 September 2026

Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience and that you felt our communication fell short of the standards we aim to provide. We take concerns regarding customer service and professional conduct very seriously. The experience you describe is not reflective of the level of service we strive to deliver, and we regret any frustration caused. As we are unable to discuss individual circumstances in a public forum, we would welcome the opportunity to investigate your concerns further. Please email socialmedia@savills.com with your details so that a senior member of the team can review the matter and respond appropriately. We appreciate all feedback, as it helps us identify areas where we can improve our service.

5/5

Trustpilot

Thank you Deanna!

Deanna Addis has been looking after our 2 properties for years and we have always been very impressed by her. She is always extremely organised and gets any issues resolved quickly, making everything very easy for us. We always feel in the loop and updated as she takes time to communicate with us regularly. I'd highly recommend her as a Property Manager to anyone looking. Thank you again Deanna!

Helen · 26 June 2024

Agent replied · 22 October 2024

Thank you for taking the time to review our service, Helen - feedback is always incredibly helpful. I’m delighted that we met your expectations.

5/5

Google

We've been looking for a home to rent in Chiswick for the past 5 months and thanks to the amazing help of Savills' agents we've finally closed a deal on a property that couldn't be more perfect. We'd like to point out Henny in particular for being extremely patient and understanding throughout our somewhat "bumpy" process. To say the least, we drove her a bit nuts with all of our terms and requirements, but she was a real trooper and really went above and beyond to help mediate between us and the landlord. We couldn't be more grateful. Even though it is a business, at the end of the day it's nice to know that the people involved are human with a big understanding heart when helping a young family like us find a new home. Henny made all the difference in this very long difficult process. Thank you Henny and thank you Savills! See you around Chiswick very soon!

Abigail · 13 November 2023

Agent replied · 12 November 2024

Dear Abigail, Thank you so much for reviewing the service received by the Lettings team at Savills in Chiswick, and I am delighted to read your positive experience with Henny. We pride ourselves on delivering an exceptional client care and feedback is vital to ensure we continue to deliver these results. Best wishes Christopher Christopher Bramwell - Head of West London residential

5/5

Google

We were incredibly impressed with Savills Chiswick who handled our house sale, and in particular Liz Sunman and Euan Rollo. They had a large database of potential purchasers which meant we achieved an asking price offer within 24 hours of launching our property and ended up going to sealed bids, despite a very difficult market for property at the moment. They remained very proactive throughout the sales process and kept us informed at all stages. They liaised with the other agents in the chain and ensured that our sale went through smoothly. We had another property on the market at the same time with a different agent and Savills were head and shoulders above them. I would highly recommend them.

Becca · 13 November 2023

Agent replied · 12 November 2024

Dear Becca, Thank you so much for reviewing the service received by the team at Savills in Chiswick, and I am delighted to read your positive experience with Liz and Euan. We pride ourselves on delivering an exceptional client care and feedback is vital to ensure we continue to deliver these results. Best wishes Christopher Christopher Bramwell - Head of West London residential

5/5

Google

Liz Sunman of Savills represented the seller of The Council Chamber at 27 Acton Town hall apartments. I just bought the property. Over the several months period it took to complete the purchase there were critical times when the seller and I decided to call off the transaction. Liz has single handedly rescued the deal. Her business competence and character really brought the deal home for me and the seller. Liz's calm and receptive manner, her resourcefulness in finding win-win solutions at the darkest of times, and her genuine care for both sides of the deal to find common ground, meant i could trust her even though she represented the seller. Integrity, trust and Collaborative delivery underpinned how Liz approached stakeholders and challenges. Liz is a great ambassador for Savills, and I know i will use her for my next property search. An inspirational person delivering exceptional service, and deserves the highest form of recognition. I would pay her a buyer's performance bonus if I could. 5 stars is not enough!!!!

Ashraf · 13 November 2023

Agent replied · 12 November 2024

Dear Ashraf Thank you so much for reviewing the service received by the team at Savills in Chiswick, and I am delighted to read your positive experience with Liz. We pride ourselves on delivering an exceptional client care and feedback is vital to ensure we continue to deliver these results. Best wishes Christopher Christopher Bramwell - Head of West London residential

5/5

Google

As a first time buyer, I was very happy with the service provided by Christian Whittaker from Savills Chiswick, who was very professional and easy to reach. He went above and beyond his day to day role to ensure the sales process not only progresses smoothly but that every party on the chain is happy and aware of the progress. I’m very fortunate to have found a house listed through Savills and even happier that I dealt with Christian from the viewing day to the day of exchange. Id highly recommend Savills to anyone considering buying.

D · 13 November 2023

Agent replied · 12 November 2024

Thank you so much for reviewing the service received by the team at Savills in Chiswick, and I am delighted to read your positive experience with Christian. We pride ourselves on delivering an exceptional client care and feedback is vital to ensure we continue to deliver these results. Best wishes Christopher Christopher Bramwell - Head of West London residential

5/5

Google

Big thanks to Ellena for making the process of buying my first property a stress free experience. She was always quick to respond, proactive and went above and beyond to provide help & advice for all aspects of the purchase. I would highly recommend Ellena!

Matt · 26 March 2026

5/5

Trustpilot

Good experience all round

Victoria at Savills Newbury was a pleasure to deal with.She was highly professional and most importantly kept in constant touch and was always available either directly on the phone or by email. Our move was quite lengthy until exchange but the entire team at Savills were very calm and nothing was too much trouble.We would not hesitate to recommend them to other homebuyers. Thank you all very much.

EK · 24 June 2024

Agent replied · 22 October 2024

Thank you, EK, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.

5/5

Google

My wife and I have learnt over the last 13 years the different marketing approaches of each agent within the Chiswick area. Well look no further - In our opinion Savills are THE leading estate agents! Chiswick is a highly desirable, competitive location and the Savills team have considerable market experience in W4 and the surrounding areas. They have strong insight into the various ward price ranges, property types and lifestyle considerations for both buyers and sellers. We have just completed a property purchase with Savills and are using them for our own property sale which is currently under offer. In summary - 1) fantastic communicators, 2) their marketing material and photography is great, 3) they keep steady momentum from both the buyer and seller's perspectives during the sale process, 4) they get the price point right and lastly - in our case 5) they timed the marketing launch of our sale perfectly to maximise footfall which created a buzz. You will not find a more friendly and hardworking group who go above and beyond time after time. Many thanks to the team, particularly Euan, Liz, Isla and Christian who have been stellar throughout our home buying and selling process. We would recommend them without hesitation.

Simon · 10 October 2023

Agent replied · 12 November 2024

Thank you so much Simon for reviewing the service received by the team at Savills in Chiswick, and I am delighted to read your thoroughly positive experience with Euan, Liz, Isla and Christian. We pride ourselves on delivering an exceptional client care and feedback is vital to ensure we continue to deliver these results. Best wishes Christopher Christopher Bramwell - Head of West London residential

5/5

Google

As a first time buyer, I was very happy with the service provided by Christian Whittaker from Savills Chiswick, who was very professional and easy to reach. He went above and beyond his day to day role to ensure the sales process not only progresses smoothly but that every party on the chain is happy and aware of the progress. I’m very fortunate to have found a house listed through Savills and even happier that I dealt with Christian from the viewing day to the day of exchange. Id highly recommend Savills to anyone considering buying.

Deena · 10 October 2023

Agent replied · 11 January 2025

Thank you so much for reviewing the service received by the team at Savills in Chiswick, and I am delighted to read your positive experience with Christian. We pride ourselves on delivering an exceptional client care and feedback is vital to ensure we continue to deliver these results. Best wishes Christopher Christopher Bramwell - Head of West London residential

1/5

Trustpilot

Unprofessional

I had a viewing booked for today at 4:15 PM. I emailed 30 minutes beforehand to see if I could reschedule for same day 5pm and was told it had been cancelled because the apartment had already been taken. This was surprising, as I had only booked it yesterday. If I hadn’t emailed first, I wouldn’t have known and would have shown up outside the building, mind you, it’s raining quite heavily today! This is not a professional way to deal with people.

Rumi · 3 October 2025

Agent replied · 22 October 2025

Thank you for your feedback, Rumi, and we're truly sorry for the inconvenience caused. We understand how frustrating it must have been to find out about the cancellation so close to your scheduled viewing, especially in such poor weather. The property was unexpectedly taken off the market, and unfortunately, our team didn’t notify you in time. That’s not the standard of service we aim to provide, so we 'd be very keen to learn which office you arranged the appointment with, and which address. If you'd like please email this detail to socialmedia@savills.com.

4/5

Trustpilot

Sue was very good at keeping us informed.

Sue was very good at keeping us informed of the progress with the sale which was dragging on due to external influences. Earlier on when dealing with another colleague, I felt I was having to do the chasing but it was much better when Sue took over and she made a massive effort to make sure everything was put in place for us.

Rowland · 23 August 2024

Agent replied · 22 October 2024

We really appreciate your kind feedback, Rowland. We are very pleased we were able to help and wish you all the very best for the future.

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Read Savills's Google reviews

Questions about Savills Chiswick

How many reviews does Savills Chiswick have?

Savills's Hounslow office has 1,998 reviews across two platforms: 194 on Google, 1,804 on Trustpilot (across the whole business).

What is Savills Chiswick's rating?

Savills Chiswick is rated 4.2 out of 5 across all 1,998 reviews, and 4.8 out of 5 on Google from 194 reviews.

Where is Savills's Hounslow office?

Savills Chiswick, 92 Turnham Green Terrace, London, W4 1QN, Hounslow, W4 1QN.

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