Savills Chiswick reviews in Hounslow

★★★★★ 5/5

Trustpilot

Charlotte at Savills is a star!

We engaged Savills to sell our property in October 2019. We had a number of viewings before the couple who eventually bought our property. It was fraught with problems yet Charlotte established a relationship with our buyers to keep them informed of progress. I truly believe it's Charlotte's determination that kept the sale going despite numerous problems. I can't thank Charlotte enough for her tenacity to keep both me and our buyers informed every step of the way. I never stop singing praises for Savills service and how thorough Charlotte was. Thank you.

Mrs · 26 November 2021

★★★★★ 5/5

Trustpilot

I deliberated about moving from another…

I deliberated about moving from another local and high profile estate agent in Maida Vale/Little Venice to Savills, when my property came up for its rental renewal but I am delighted I took the plunge. Luke and his team at Savills have been so attentive to all my needs as well as of those of my new tenants. Sometimes I find estate agents favour the tenants over the landlords, however Savills were well balanced in their recommendations and advice. They were extremely professional in all their dealings and went above and beyond to help us even with some last minute building issues. Luke, in particular, was always easy to get hold of and followed up everything personally to ensure everything ran smoothly. I whole-heartedly recommend them and will continue to use their services in the future. Congrats Savills, job well done!

Larissa · 23 November 2021

★★★★★ 5/5

Trustpilot

Absolutely fantastic from start to end

Anna has been absolutely amazing from start to finish. She always went the extra mile in ensuring everything was covered and both myself and the buyers have had a stress free journey thanks to Anna and the whole Savills team. I have never sold a property before and I was incredibly impressed by the level of care and professionalism that Anna always demonstrated, even when I had a few emotional moments! Thank you Anna and everyone at Savills for ensuring my sale was a smooth process and thank you for achieving maximum interest and value for my house sale.

Isabella · 21 November 2021

★★★★★ 5/5

Trustpilot

Remarkable customer service

Remarkable customer service! Especially Sam Ing (property manager), who was always quick and efficient when it came to resolving any issue regarding the property. He answered all my queries and questions with great transparency and professionalism, allowing for a very smooth and stress-free tenancy.

Tudor · 17 September 2024

★★★★★ 5/5

Google

As a buyer, I have just had an excellent service from Savills Chiswick,and this entirely thanks to Ms. India Tickner who shepherded me through one failed purchase attempt and then through a rather drawn out second attempt to buy a property from another of her clients which has now led to exchange of contract. Throughout these many weeks India has been a patient, delightful, diplomatic and always available interlocutor in agreeing terms and and settling detail issues. It has been a real pleasure working with India. She does stand out!PositiveResponsiveness, Quality, Professionalism

Karen · 13 November 2021

★★★★★ 5/5

Google

An absolute pleasure Chris and the team were incredibly professional from start to finish. We were regularly kept in the loop which is a rarity in so many other estate agents. They were keen to always ensure we knew what was happening throughout the process while supporting us living abroad during the sale. This is the 3rd time Savills have sold one of our homes and without a doubt they always come out trumps against their competitors. Thanks you Chiswick Savills.PositiveResponsiveness, Quality, Professionalism

James · 13 November 2021

★★★★★ 5/5

Google

We initially had our flat on the market with another company in Chiswick and were unimpressed with their lack of communications, general approach to selling our flat and didn't have any trust in them. Euan and Liz of Savills in Chiswick were the complete opposite - great to work with, very communicative, professional throughout and most important - trustworthy. They secured a large number of viewings and when the buyers of our flat pulled out last minute, they immediately went back out to market, we had 7 viewings over the next 2 days and 2 offers. Exchange and completed in 6 weeks. I've already recommended them to a friend who is switching to them after being disillusioned with their previous estate agent and would recommend them to anyone looking looking to buy or sell in and around Chiswick.PositiveResponsiveness, Quality, Professionalism, Value

Adam · 13 November 2021

★★★★★ 5/5

Trustpilot

Ben Varma is a real professional

Ben Varma is a real professional. In a nutshell. Fair , understanding, evenhanded , I was very impressed with how he has handled a difficult move for us to St John’s Wood and has everyone’s respect and understanding. I cannot recommend him enough . Excellent.

Ian · 30 August 2024

★★★★★ 1/5

Trustpilot

Savills manage office nightmare

Savills and Canmoor took over the management of our serviced office building and it's been problems since. They rushed to override all the existing systems and processes and made a complete mess of it. 6 months later we still can't get accurate invoices from them. We've probably wasted a business day of time trying to get accurate paperwork for our accounts and they just can't manage it. If Savills take over your managed office building you're probably going to want to move.UPDATE: Savills: here's the information you've asked for.UPDATE 2: Unfortunately Savills response that they take this seriously is looking like just a marketing ploy as they haven't stepped in to sort it out yet.CENTRE: Witney Business and Innovation Centre.Since Savills took over, we lost the ability to use direct debit and moved backwards to standing order which means we have to change the value manually if the monthly fee changes.Savills aggressively took over and cancelled invoices by the centre we'd already paid and demanded they be repaid using their system causing an unnecessary mess of invoices.Unfortunately as well, they couldn't cope with invoicing and multiple invoices with incorrect information have been sent. Time was wasted correcting these.Confusion was then created around contract changes they were going to mandate. This seems to have gone quiet.They then spelled our email address wrong, so we didn’t receive invoices. We wasted time getting these sent so we could have correct accounts. They said this was fixed. It wasn't.Three months ago we didn't receive invoices again. Savills demanded we continue to pay even though we had no paper trail. They said the problem was that they'd misspelled our email address. They said this was fixed. Again, it wasn't.We said we were cancelling our standing order and we would only pay when we receive an invoice in future. They said we'd be in breach of contract and got quite defensive. We again didn't receive an invoice, so we didn't pay. Savills didn't seem to notice.So we contacted them again. They said the problem was that they'd misspelled our email address. Again, they said this was fixed, maybe it is, but they said they have no way to test it until we get the next invoice.We checked the invoice is for the wrong amount. Again. We asked for a rent reduction to compensate for the time which is now probably two business days of chasing and correcting. They refused.We're now spending time booking appointments with other office companies for an office move and every time we ask to confirm the management company isn't Savills.Such a shame that Savills is making the centre look bad. The centre was exceptionally well managed before Savills came, they really add no value and are just a problem.

David · 28 October 2021

★★★★★ 5/5

Trustpilot

Great experience

We had a great experience working with Oliver Hudson throughout our tenancy. He was always responsive, professional, and genuinely helpful whenever we needed support. We really appreciated how smoothly everything was handled from start to finish.

Martina · 6 May 2026

★★★★★ 5/5

Google

The Savills Chiswick team and Ellena in particular have been excellent from the start and made sure I was well informed and comfortable with the entire process. I was part of a ridiculously long chain of 8 parties, but Savills made it feel seamless and easy. I would highly recommend them and will use them in the future without hesitation.

Vinay · 10 October 2025

★★★★★ 5/5

Trustpilot

5 star service at Savills Telford

the team is professional and helpful. the process was made easy and they followed up every appointment immediately giving feedback at every turn. I would highly recommend going the extra mile to appoint them as your agent to sell your property, they are a stand-out service compared to others locally. well done to all of the team, especially Rosie, who is a committed, confident and professional member of the team. the whole experience was easy and stress free, thank you

Victoria · 30 September 2021

★★★★★ 5/5

Trustpilot

The service provided by Savills Mayfair…

The service provided by Savills Mayfair was exceptional. They were professional, thorough, always attending to queries whilst also friendly and courteous. This, particularly in the context of the challenges presented by the Covid-lockdowns and involving pricing reduction discussions which were all carried out in a respectful manner. Efficient all round.Claire Reynolds, in particular, has exceptional work ethic and professional integrity. She was knowledgable, sensitive and pitched the right tone.Ellen Auletta, her PA, was always helpful, efficient and pleasant, focussed in great detail to take on board and resolve floor plan discrepancies.All in all, Savills performed above expectations from the start to the final completion.

K · 29 September 2021

★★★★★ 5/5

Trustpilot

Paige was AMAZING!!

Paige was amazing! She was friendly, patient, kind, flexible, very helpful and understood quickly what we were looking for. There was a specific requirement I had about the flat we wanted and she was so thoughtful about it. Not at any point did I feel pressured to settle for something that I wasn’t sure about. I can’t recommend her enough. She is going to be my go to person- if and when we move ! We love the place! Thank you Paige!!!!

Customer · 24 September 2021

★★★★★ 5/5

Google

We bought a house through Savills Chiswick and worked with Christian Whittaker. We found him to be extremely personable and reliable throughout our purchase. He was thoroughly professional and would come back to us immediately with answers to our numerous questions. He is an asset to Savills' team. We had a brilliant experience with him and highly recommend him.

Farzad · 13 November 2023

★★★★★ 4/5

Trustpilot

Great service from our property manager

Our property manager, Shan, helped us when we had concerns with our flat and kept us in the loop throughout when she was arranging solutions with our landlord. Thank you for your great help and brilliant service !

Katie · 15 April 2026

★★★★★ 5/5

Trustpilot

Global Relocation Assistance

The Savills team have been like a family to us after a major global relocation during clvid restrictions. I was able to find a wonderful place to live from Hong Kong and manage the whole move in advance seamlessly. Rebbeca Leigh and her team have looked after all our needs, helped welcome us to the area. Thank you for your professionalism, clear communication and help finding solutions in what has been a very unpredictable period of time.

Joe · 22 February 2022

★★★★★ 5/5

Google

From start to finish Savills Chiswick has handled the sale of our house with effective professionalism. We got the outcome we were hoping for - and the inevitable bumps along the way were well managed and smoothly overcome. Communication was excellent throughout, and we greatly appreciated the warm and friendly service given by each member of the team. Of all the Chiswick agents we've had dealings with, Savills is hands down the best.

Cate · 16 March 2026

★★★★★ 5/5

Trustpilot

Working with Claire Reynolds

I have just completed the purchase of a property in Connaught Village and had the pleasure of working with Claire Reynolds, a Director of Savills. Claire played a critical role in ensuring that the transaction progressed smoothly, liaising between my Clients and the Seller to discuss and agree various (non-legal) points. As well as always being available and willing to assist, Claire was proactive in a way that some agents are not. Any seller would be fortunate to have Claire representing them and, as a solicitor, I look forward to working with Claire again whenever the opportunity arises.

Leah · 29 June 2021

★★★★★ 1/5

Trustpilot

My review for this business is apparently elsewhere

For some reason the atrocious review I left of savills.co.uk has got detached and attached to Savills PLC which is stated never to have been claimed. You can read it in the reviews for Savills PLC or go via my profile.Incidentally you will see the email address Savills give here ends @savills.com so they are the same business. I did comment that they have no communication skills but luckily they are no longer managing the building I live in.This is my original review:Savills 'manage' the building I live in. Very patchily indeed.The worst things are their communication and attitude to customers. They routinely ignore emails. They even ignore complaints. When I asked for the complaints policy the building manager told me to address complaints to him so I replied that I wanted to complain about him because he had ignored five emails including one headed complaint.If you get a parcel delivered sometimes they tell you, sometimes they don't. Frequently they just send you a warning that they will return it because you haven't collected it. Some of the concierge staff literally have no idea of what they are doing - I was told they were agency staff which is not a reason, they still need to give them an induction.There are damp patches on the walls. The carpets are filthy.There is a deficit this year of 500,000 sterling on the service charge and I am not seeing what it's been spent on.I am eight weeks into my second complaint to head office. The first they ignored half of it. This one they've ignored completely.In all seriousness avoid this company, I can't decide whether they don't give a damn or are genuinely incompetent.Update 21.6.21It is hilarious that Savills asked me to contact them. If they had any clue they would know that I already have, they investigated my complaint atrociously, and ultimately the redress scheme forced them to apologise to me.Avoid them.

John · 23 June 2021

★★★★★ 5/5

Trustpilot

Charlie Rogers offers excellent service

Charlie Rogers is very helpful and always responds fast to attend to customers' needs. He helps to secure my tenant's tenancy and help solving tenant's problem at the same time, facilitating my choice of bed frame for the tenants as well as offering options for me to choose. He also helps to liaise with relevant government tax departments to solve my tax problem. All in all, I find Charlie a reliable staff offering excellent customer service. Well done, Charlie!

Angel · 25 August 2021

★★★★★ 5/5

Google

The team at Savills Chiswick were great, Ellena in particular made the whole house buying process a lot easier with her high quality service. Would definitely recommend!

Charlie · 8 April 2025

★★★★★ 5/5

Trustpilot

Adel Viragh-Zsupan

Hello. This is to say that for three years now Adel Viragh-Zsupan has been our coordinator for the rental of The Mount in Whitchurch and both my husband and I have been extremely pleased with her work. Adel has always been on top of everything, being extremely good at reacting quickly in urgent situations. She is a good listener, always trying to do as much as possible to satisfy us and at the same time being very understanding of the tenants’ points of view. Her help has been invaluable to us these past years. Thank you!

Marie · 18 May 2021

★★★★★ 1/5

Trustpilot

Very Bad Service

Very Bad Service, We rented one of their shop in Plymouth. We rented for 5 years and rent paid quarterly. Lease finish date was 10 December but rent was paid for extra days due to quarterly date system but once lease finish and we empty shop, they refused to pay extra money which was paid. Below is email which she told me before so i can make rent complete and later they will refund but now NO refund and they refused .Good Morning, Your lease is set to terminate on 10th December 2020 Please can you make payment for September quarter invoice, once your lease has expired credits will be raised and the balance will be refunded. Kind RegardsBrad Its really bad thing for such big company

Vakul · 14 May 2021