Marsh & Parsons Chiswick reviews in Hounslow

★★★★★ 4/5

Trustpilot

The Personal Touch

I like the personal relationship with clients. All the agents who I have been in contact with at the Northcote Branch have been helpful. My agent has always responded to my requests and been proactive in resolving issues.

Helen · 9 October 2023

★★★★★ 5/5

Trustpilot

very responsible and attentive company

very responsible and attentive company, from the first contact we were very well attended.Ollie who accompanied us at all times, very attentive, professional and careful with what was asked.thank you so much team and especially Ollie

Giovana · 6 July 2022

★★★★★ 5/5

Google

They very experienced and professional people specially miss Catherine​​​​ Jaramillo i am very proud to deal with them

Walid · 24 October 2024

★★★★★ 5/5

Trustpilot

Derbhla Slevin

Derbhla has always during my long association with Marsh and Parsons been one ofthe most courteous and helpful persons though all the trials of tribulations of tenant/landlord coordinator cannot recommend her more highly

Janice · 25 January 2024

★★★★★ 5/5

Google

Super professional, and really lovely to work with. Hannah is nothing but professional and someone you definitely want on your side.

Tony · 25 October 2023

★★★★★ 5/5

Trustpilot

Great communication

Great communication, helpful, informative.

Suarda · 12 March 2026

★★★★★ 4/5

Trustpilot

Property Management

Abdullah maintains regular communications and is always quick to respond to my emails and calls. He has resolved historical maintenance issues with minimum fuss or impact to the tenant. I feel confident that my property is good hands.

Richard · 29 September 2023

★★★★★ 5/5

Trustpilot

Thank you Eryk​​​​ Stepniak

Eryk handled the renewal documents - which were not a straight forward process - in a professional way..He was patient in waiting for the moving in tenant to get his right to rent documents finally processed.Highly appreciated

Samir · 11 October 2023

★★★★★ 4/5

Trustpilot

Phoebe Negueroles Estate Agent at Marsh&Parsons 2023

Phoebe Negueroles at Marsh&Parsons has been my estate agent since March 2023. Her work has been consistently conscientious and she has competently handled jobs that require problem solving as well as her regular duties.

DRAKE · 19 December 2023

★★★★★ 5/5

Trustpilot

Property Management

I work with Jonathan Jarman-Ho and Elisabeth Ppasa and both have been excellent. Very professional and always responsive. They make life so much easier for me. A good team!

Customer · 3 April 2024

★★★★★ 5/5

Trustpilot

Marsh & Parsons were amazing

Marsh & Parsons were amazing, they managed to help us secure our dream rental property and we’re very very helpful throughout the process. I’d personally like to mention Sam and Hadaya who were very kind and friendly.

Thomas · 5 October 2023

★★★★★ 5/5

Trustpilot

Lease renewal

They initiated early contact with our tenant and negotiated a renewal of the lease at acceptable terms to both parties. The agent was proactive and handled the process well.

Mr.Smither · 26 March 2024

★★★★★ 1/5

Trustpilot

Con -Men

I would give them a - 10 negative review if I could. They con customers and dont care. They use a tenant referencing agency who give a glowing review which is a pack of lies saying the tenant is in a well paid job, when she is unemployed, a false employee reference, saying that the previous landlord gave a good reference when infact he evicted her. Once she was evicted Marsh and Parsons took no responsibility and fight it with a dubious solicitor.M & P should be SHUT DOWN. Even when the Directors are alerted they dont want to know.

Trevor · 11 October 2022

★★★★★ 5/5

Trustpilot

The availability & kindness of Kisha

The availability & kindness of Kisha, her patience and her proactive approach made this administrative process so much easier and efficient.

Cliente · 13 August 2024

★★★★★ 5/5

Trustpilot

I was very pleased with the…

I was very pleased with the professional response & assistance I received from Aklima

Alistair · 30 November 2024

★★★★★ 1/5

Trustpilot

Be warned, think twice about using this company. Do your research.

I honestly don't know how this company is still in business. I have rented my property with them for the last year. Their fees are extortionate. Their only interest is in making money. Never having rented before they conned me in to a three year contract. I was told that I would have a get out clause after a year but did not realise that this should have been stated in the contract. The tenants never pay the rent on time and Marsh and Parsons offer an appalling service with very poor communication. They do not do what they say they will. You pay the money upfront so there is no incentive for them to give you a good service. I would not recommend them to anyone.

Jessica · 6 October 2022

★★★★★ 5/5

Trustpilot

Marsh and Parsons - change of tenancy

Marsh and Parsons made our change of tenancy so smooth and easy with really quick and effective communication from the Tenancy Manager, Daniel! Thank you

Cheski · 31 May 2024

★★★★★ 5/5

Trustpilot

I am very pleased with the excellent…

I am very pleased with the excellent management of my property by my dedicated property manager Abdullah. He's shown remarkable patience and dedication in ensuring everything runs smoothly. Highly recommend!

Vincent · 19 February 2024

★★★★★ 5/5

Trustpilot

Tor Ziegler The renewals Team…

Tor Ziegler The renewals Team manager(Marsh & Parsons) has dealt with the renewal of the tenancy very efficiently with the minimum of fussI cannot praise him more

Mr · 17 April 2024

★★★★★ 1/5

Trustpilot

Awful and unlawful

Current tenant of Marsh and Parsons. Dealings with the Brooke Green Agents. I have spent years being a Lettings & Property Manager myself and I have never witnessed such awful customer service...From the offbeat - pushy. Put us into a 3-year contract. Made us pay the deposit and rent before we passed our references. Our move-in date got pushed back and I had to fight to change the start date of the contract we had already signed to the new move-in date. And then once we had already moved into the property, we were told we hadn't passed a 'secondary reference' required by the building management so we actually shouldn't have been given keys. Moved in and there was a broken window which they didn't fix for well over a week. Numerous maintenance issues which still have had no reasonable resolve over a year later. They have now put the flat on the market for sale without informing us (I had to see it on Rightmove) - and their Sales department clearly didn't inform the Lettings/Property Management department or tell the landlord that he would need to be looking for buy-to-let buyer as it is currently being sold as empty... huh. Just complete lack of communication or care. I feel sorry for this landlord, no wonder they want to sell this flat.

Lily · 2 September 2022

★★★★★ 1/5

Trustpilot

Dishonest or Incompetent

This organisation should not be in business. My daughter left a tenancy and they are still trying to get us to pay rent after the event. Trying to get it sorted is a nightmare as they have no central customer service team or escalation process. I know it's hard to find a property but using this bunch of cowboys will only cause stress in the long run. They are still after many months trying to get money from me and completely unable to get a person from their management to talk to

Alastair · 30 August 2022

★★★★★ 5/5

Trustpilot

Helpful

Cameron Moffett has always responded really quickly and been extremely helpful with any problem that we’ve had. Great to work with and would highly recommend!

Eleanor · 15 May 2024

★★★★★ 1/5

Trustpilot

The majority of reviews are bad here…

The majority of reviews are bad here and I understand why. I have rented a property for nearly 2 years from them. The service is atrocious. Very unhelpful and unsupportive. They conned me into a 2 year lease and then when I explained I had been in hospital and wanted to end my tenancy early they couldn't have cared less. Now I have rats in my property and surprise surprise they're not interested. All they care about is making money and they have shown no humanity. It's a disgrace and the company should be ashamed of itself. I will never rent from them again.

Laurence · 26 August 2022

★★★★★ 5/5

Trustpilot

Marsh & Parsons have been renting and…

Marsh & Parsons have been renting and managing 3 flats for me in Maidavale for 7 yrs now, and have been easy to deal with and the flats have been continuously rented. I would definitely recommend.

Barnabas · 14 September 2023