Trusted Agent profile · Hounslow
★★★★★
1,073 reviews across 2 platforms
34-38 Turnham Green Terrace, London, W4 1QP, Hounslow, W4 1QP
Part of Marsh & Parsons, see every office.
Marsh & Parsons's office in Hounslow, at 34-38 Turnham Green Terrace, is rated 4.3 out of 5 across 1,073 reviews on two platforms, including 216 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Marsh & Parsons Chiswick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
TrustpilotAsh in tenancy was great
Ash in tenancy was great. I had an issue with rent payment and they resolved it super efficiently, quickly and professionally despite it being a Friday afternoon!
Dear Georgina, Thank you for taking the time to leave a wonderful 5* review. Ash will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI have been assisted by Ellie in my…
I have been assisted by Ellie in my renewal contract with my landlord and everything went as expected achieving a great deal for my rent.I highly recommend her.
Dear Gaston, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGood and efficient service from Will…
Good and efficient service from Will Whitty
5/5
TrustpilotPositive action …
I was delighted that Victry spotted a short fall on my account, proactively checked to see if that was expected and then, as it wasn’t, resolved it quickly.
Dear Penny, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team
1/5
TrustpilotToday I had a very bad experience with…
Today I had a very bad experience with you letting manager(Roy Khan) over the phone . As my contact is going to end on 27/05/2023 I was contactez by a letting agent to have a view yesterday and I was agree. This morning I was contacted again to have another 4 views . I respond back that I can have one of them and that this 4 over 1 hour and 30 minute is to much, and I can't have every day views like that , I can give a day a week to have views. Then after 1 minute I was call by the letting manager Roy Khan and I spoke with him telling him the same think that I can't have every day views the time that they want because i have work and i can'tbe home all the time. ln response with a very rude tone that the reason for that is because I don’t give them access without be beeing home . I said that I will never leave someone ele to be in my house where I pay rent without me or my collegues beeing home. Then he start to threaten and to intimidate me by telling that is going to deduct money from the depozit if I don’t give them access for views. He sow that I don’t let me intimidated and he try again by saying that if I don’t give them access they will contact the land lord and they will give me a 24 hours notice and then they will enter the property with or without us. This words are big words and what he said is trasspassing, entering a house without my concent. This is not a profesional way of dealing with a 30 months client who paid the rent every single time with no delay. After today if I can give a note is -10 and I will never work again with this company, and defenetly I will not recomand this letting company to anyone. I am very disappointed the way that I was treated
5/5
TrustpilotTake with care
I have to admit "Ellie Hodkinson" was amazing , so helpful , she handled it so well , she did an amazing job and I'm very happy with that .
Dear Franck, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotThank you Eryk
Eryk has dealt with the tenancy renewal for my rental property and made it a very easy and straightforward process. Very happy with the final terms so would certainly reccomend!
Dear Ali, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotRental Statement
Needed some rental income statements, got in touch with Jasmin Popalzai at marsh & Parsons.Jasmin reassured me it was not a problem and promptly email what i needed
Dear Mark, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotAmazing service!
Giles Grainger who handled my change of tenancy was an absolute blessing! He was very quick in getting things done, responsive when I contacted him and I am very impressed by his calibre of service.
Dear Jason, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
4/5
TrustpilotAbdullah Leghari
My Property Manager, Abdullah Leghari, has been helpful and responsive in resolving a problem regarding the defective washing machine at 294 Cedars Road and liaising with our tenants concerning other repairs that have been carried out by my own contractor.
Dear Carol, Thank you for taking the time to leave a lovely review regarding Abdullah. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotEfficient, Professional and Pleasure to deal with..
Debbie Lewis, brilliant again. Nothing is ever too much trouble. Very helpful, good advice and rapid response.
5/5
TrustpilotGreat experience with M&P
Very attentive and responsive experience with Edward at M&P - helped keep a potentially stressful move on track and did everything he could to make the process as straightforward as possible.
Dear Lauren, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a lovely 5 star review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotMarsh and Parsons
The company is one of the most famous and very good one.Abdullah Lenghari which assisted us, made the communication between us and the landlord as smooth as possible and has managed to sort out our issues all the time.
Dear Ylenia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotGreat experience with Abdullah
This five star review is specifically for Abdullah, who worked to push through some contracts at very short notice. He was really helpful throughout and was happy to answer all my questions, despite the time pressures. Thanks again!
Dear Lily, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Abdullah will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
TrustpilotHandling Tenancy Professionally
I am grateful to Marsh & Parsons Estate Agents, particularly to Stanislava Sebest, for managing my tenancy professionally and efficiently on a regular basis.
Dear Rene, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotDaniel Leung from Marsh and Parsons has…
Daniel Leung from Marsh and Parsons has been a great manager for our property this year. He always responds promptly and is very helpful.
Dear Bella, Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotM&P service (Tatian Rodrigues)
I was really happy with the assistance provided byTatiana Rodrigues with communication with tenants, arranging the service for the flat and communicating back to me (landlord).
Dear Christina, We are glad you had a great experience with us and thank you for leaving such a lovely 5* review. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotOutstanding customer service from Sabina Parla and Abdullah Leghari
Sabina Parla and Abdullah Leghari have been great. Prompt, efficient and professional...excellent customer service, I'd thoroughly recommend!!
Thank you for your lovely words and for leaving a 5* review. Kind regards, Lesley
5/5
GoogleI called in and the sales team were on the phone, however Silvana (office coordinator) answered all my questions and was really helpful!
5/5
TrustpilotExcellent advice
Excellent advice from Baran. He was very knowledgeable and came back promptly to address my questions. Great service!
Dear Ed, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, lesley
5/5
TrustpilotEffecient business.
They are efficient as I expect of a business. Doing on my behalf all that is to be done. For this reason I am happy to pay for the management and letting service.
Dear Vidur, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team
5/5
TrustpilotGreat service! Keep it up
I highly recommend my accountant ( believe it’s Adan) for their exceptional problem-solving abilities, clear communication, and genuine willingness to thoroughly investigate any of my queries. Their dedication has greatly eased my accounting concerns.
Dear Enjn, It’s great to hear that you have had a brilliant experience with our Accounts Team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Lesley, Customer Relations Team
5/5
GoogleHad a smooth and friendly process with the Marsh & Parsons Chiswick branch. Professional, excellent communication, and overall really pleasant to deal with. Sammi really took care of us. Appreciated!
5/5
TrustpilotGreat service
Great service, and very attentive staff (Abdullah Leghari). They make themselves available at various ours of the day that help alleviate any issue that may arise with the tenant. I would recommend them again and again to others,
Dear Farhan, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Lesley Alford, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Marsh & Parsons Chiswick hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
