Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJuan Elkington
Juan Elkington, based at the Maidenhead office has been an excellent Property Manager: professional, approachable, and highly responsive. He communicates clearly, deals with issues promptly, and makes everything as straightforward as possible. A pleasure to work with and a real asset to the team."
G · 5 October 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your positive experience with Juan and the Maidenhead Property Management team. Providing a professional, responsive and approachable service is incredibly important to us, and it's fantastic to know that Juan's clear communication and prompt handling of matters have made managing your property as straightforward as possible.
Your kind words about Juan being a real asset to the team are greatly appreciated, and we will be sure to share your feedback with him and his colleagues.
Thank you again for your recommendation and for choosing Hamptons.
★★★★★ 5/5
TrustpilotHamptons have been the letting and…
Hamptons have been the letting and managing agent for our studio flat in Kensington for 17 years, they have always been very focused, helpful and attentive. They have overseen the change over of tenants smoothly and swiftly, as well as any re-decorating and building works. I cannot rate the service too highly especially the staff who are currently managing the flat for us at the moment.
Frances · 7 May 2026
Agent replied · 24 June 2026
Thank you for your lovely review.
We are so pleased to hear that you were satisfied with the service you received. Providing a professional and positive experience for our clients is extremely important to us, so it is always encouraging to receive such kind feedback.
Your comments are very much appreciated and will be shared with the team.
Thank you again for taking the time to leave your review.
★★★★★ 5/5
TrustpilotProperty management
Hamptons have been acting for our let properties for several decades. They have always proved to be efficient, professional and competent. We are very comfortable in leaving our properties in their capable hands. Constance has been dealing with the day-to-day management and she is a delight to deal with. Thank you to both Constance and Hamptons.
Peter · 18 March 2026
★★★★★ 5/5
TrustpilotVery pleased
We’ve been renting a flat for over a year with Hamptons and I’m very pleased with the management. Any issues that have come up I was in direct contact with the property manager Patryk L. He would always respond promptly and was very thorough with getting issues resolved.
Andreina · 3 September 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear that you have enjoyed such a positive experience during your tenancy with Hamptons. It's especially pleasing to learn that Patryk has provided prompt, thorough and reliable support whenever issues have arisen.
Providing responsive property management and ensuring concerns are resolved efficiently are key priorities for us, so it is wonderful to know that Patryk's service has had such a positive impact on your experience over the past year.
We will be sure to pass your kind comments on to Patryk, who I know will be very pleased to receive this recognition.
Thank you again for your feedback and for choosing Hamptons.
★★★★★ 5/5
TrustpilotHamptons - Excellent Tenant Experience
Hamptons look after the rental property I have occupied for 4 years now. I mainly engage with Daniel, who is extremely responsive and and courteous, but I have to say that every touch point with Hamptons, from the initial viewing, to the contract, and the annual property checks has always been handled with a high degree of professionalism.
Michael · 26 June 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you have had such a consistently positive experience with Hamptons throughout your four-year tenancy. It is particularly pleasing to know that Daniel has been responsive, courteous, and supportive whenever you have needed assistance.
We are also grateful for your comments regarding the wider team and the professionalism shown throughout the tenancy, from your initial viewing and tenancy agreement through to the regular property inspections.
Your feedback is greatly appreciated
★★★★★ 5/5
Trustpilotrecently moved into a property
I have recently moved into a property managed by Hamptons, my property manager Danish Ashraf has been very attentive in helping address some minor issues at the property. Danish is always prompt in responding to emails and phone calls. I am very pleased with the service provided by Hamptons.
Virginia · 28 April 2026
★★★★★ 5/5
TrustpilotApartment 5 West Wing SL4 3TD Windsor
We moved our property at SL4 3TD Apartment 5 West Wing at Windsor almost 1.5 years ago. The property is lovely and managed by Hamptons with excellent care. Of course, as everybody faces, we had some small issues. Whenever we contact our Property Manager Patryk, he solves problems with professionalism and responds to all questions/inquiries as soon as possible.
Mustafa · 2 June 2026
Agent replied · 24 June 2026
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you had a positive experience with our team. Providing excellent customer service is extremely important to us, so it is always rewarding to receive such positive feedback.
Your kind comments will be shared with the team, who will be pleased to know that their efforts have been appreciated.
Thank you again for your review and for choosing Hamptons.
★★★★★ 5/5
TrustpilotVery efficient
Very efficient and responsive to requests from our tenants and sourcing the correct tradesmen to sort issues in a quick and timely manner and at a competitive cost.
Particular mention to Mandy and Patryk who are superb
Anna · 30 September 2026
Agent replied · 10 October 2026
Thank you for your kind review.
We're delighted to hear that you have found our service efficient, responsive and reliable. Providing prompt support for both landlords and tenants, while sourcing trusted contractors who deliver quality work at a competitive cost, is something we work hard to achieve, so it's wonderful to know this has been reflected in your experience.
A special thank you for recognising Mandy and Patryk. They will be absolutely delighted to hear your feedback and to know their hard work, dedication and attention to detail have made such a positive difference.
We truly appreciate your support and thank you for taking the time to share your experience.
★★★★★ 5/5
TrustpilotA Positive Experience as a Tenant
For many years I continue to have a positive experience with Hamptons. My property manager (Danish Ashraf) has always been responsive, professional, and helpful, particularly when recently dealing with a leak and arranging the replacement of a boiler and shower. Communication has been excellent throughout, and I would happily recommend their property management services.
Emel · 1 June 2026
Agent replied · 24 June 2026
Thank you for your kind review.
We are delighted that you had a positive experience with us and appreciate you taking the time to share your feedback. It is always rewarding to hear when our team's efforts have made a difference and delivered the level of service we strive to provide.
Your comments are greatly appreciated and will be shared with the team.
Thank you again for your valued feedback.
★★★★★ 5/5
GoogleI absolutely loved my experience at Hamptons thanks to Malaz! She was super professional, great energy and really helpful and patient with me. I had so many questions she enthusiastically answered and managed to help me find the property I needed. Every time she gave me a prompt response which supported solving my questions. She can be trusted as a person, not only agent. Thank you very much ! I will definitely come back to you.
Sonoko · 28 February 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave us a review Sonoko. We are so pleased to know that the team provided you with a high level of service!
★★★★★ 4/5
GoogleHamptons helped me finding and renting a nice house in Hayes and Harlington the process was smooth and all my issues are getting addressed, however the issue resolution takes some time and the process to right to rent check is not hassle free hence providing a 4 star, rest assured Hamptons helped me finding a right fit for my money, special thanks to Malaz, Holly and Elizabeth helped me a lot with my queries i am thankful and appreciate there efforts
Snowman · 30 November 2023
Agent replied · 25 October 2024
Hi Snowman, we are delighted that you enlisted Hamptons Estate Agents Chiswick and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 1/5
GoogleI arranged a viewing at Apo apartments Kew Bridge through Hamptons and have had the most disappointing experience ever. I was asked to pay a fee of £250 a week ago which I did and never received any referencing forms afterwards. This put me in a vulnerable position as I handed in my notice in my current property and had to revoke it today. They said the forms are sent out automatically, but it was not the case.
Hamptons have dealt with this very unprofessionally and have not kept in touch. In all fairness, if I didn't call to chase them up today, this would've probably prolonged for several more days, if not longer.
Now they're saying they'll ask the manager at Apo to call me regarding my fee and are not promising a refund either. What a bunch of scammers. I don't normally deal with agencies, but only decided to deal with Hamptons as they're well-known and reputable. Well, I was proven wrong.
Iv · 16 October 2025
Agent replied · 16 April 2026
Thank you for leaving us a review, customer service is very important to us, and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate
★★★★★ 5/5
GoogleI had an excellent experience with Laura Suliman from Hampton's Chiswick. From start to finish, Laura established my family's needs from the beginning and was professional throughout. I spoke to Laura at length what we needed and she helped us to view right property with efficiency. Thankfully it was the right one! The process was made easier with Laura keeping us updated at every point. She was clear about what we needed to do and made sure we, as tenants, understood what was expected of us. Any concerns of ours were dealt with promptly and Laura would come back to us with reassurance (given it was just before Xmas!). Laura was kind, patient, knowledgable and professional throughout. Sometimes with agents, it can feel like they are robots and self-gratifying. Laura was an absolute breath of fresh air and was an absolute delight to work with.
Poonam · 26 October 2023
Agent replied · 25 October 2024
Thank you for the great feedback poonam. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Chiswick was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleWe used Hamptons for our house sale and were looked after by Justin Holder and his team; Emily Halpenny, Laylee Bina, and Justin (Negotiator) and Priscilla Paul. We were inundated as soon as we instructed Hamptons by competing and local Estate Agents. However, there was a clear distinction and that is the team at Hamptons. Justin Holder is honest, professional and advised on realistic financial and time based options available to us. As soon as we made the call to go ahead, Justin immediately set the wheels in motion and within less than 2 weeks we had a sale agreed. Justin’s team managed the entire process and liaised with all parties to ensure a speedy exchange and completion in record time, we had moved in to our new home 6 weeks later, and that’s with porting over a mortgage. The team were always available to talk. We are delighted and most thankful with the end outcome.
Kuldeep · 26 October 2023
Agent replied · 25 October 2024
Thank you for the great feedback Kuldeep. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Chiswick was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
TrustpilotThe very fast and efficient response I…
The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.
Ian · 17 March 2026
★★★★★ 5/5
TrustpilotBrilliant Service Throughout
We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.
Dodd · 17 April 2026
★★★★★ 1/5
TrustpilotHamptons Letting Agents APALLING
Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.
Laurie · 3 July 2023
Agent replied · 26 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotExcellent Property Manager.
David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.
Mr · 22 March 2026
★★★★★ 5/5
TrustpilotDena is a great Property Manager
Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.
Zai · 20 March 2026
★★★★★ 5/5
TrustpilotQuality of Service
Hamptons manage two properties on my behalf and have done for many years .. I have never considered changing primarily because of the personal service I receive. . Nicola and Charlotte and previously Jacqui in the Beaconsfield Office have been excellent . Harjeet does an outstanding job taking care of the properties on my behalf. Very much appreciated
Client · 9 October 2026
★★★★★ 5/5
TrustpilotThe letting team at Hamptons in Maidenhead
The letting team at Hamptons in Maidenhead have managed our rental property for over 10 years. The service has always been excellent. Harjeet Kaur was our Property Manager for many years and was excellent in every way, proactive, efficient, responsible and responsive. Thank you. Paul
Paul · 19 January 2026
★★★★★ 5/5
GoogleHamptons in Chiswick did an excellent job selling my flat in Chiswick. It was not straightforward but both Emily and Justin were very tenacious throughout and Emily gave me the right advice (despite my reservations!) to accept the offer that eventually went through. Many thanks!
Sarah · 9 February 2025
Agent replied · 27 July 2025
Thank you for your review Sarah. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 4/5
TrustpilotMya is a great property manager
Mya is a great property manager. She has been attending to my matters for years now & proven to attentive. She is prompt with her replies, humble and does her best. She deserves a promotion!
Wong · 8 April 2026
★★★★★ 1/5
TrustpilotIts messed up!
They've reached out to me and I would still like to give them a 1 star review. Victoria Beckett is in charge of the Kingston location and exchanging emails with her. I need them to prove that the Check in report is got photos from before we moved in if they are going to compare it for deduction of deposit. When I make a point with these people, they always tend not to answer. I just want to know how recent the photos are in the check in report. They know I have been ill and we have stated there are valuables in the flat and would not like to have viewings. But they still argue, even with email as proof - stating its been misunderstandings. Not very good customer service skills with that. And accusing us saying that Hamptons doesn't have under-handed tactics. But if they didn't, why did they bother to hide the cracks in the walls with previous tenants furniture/things to begin with? Then saying those damages are now made by us. Not good enough!
T · 28 February 2023
Agent replied · 26 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
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