Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPatryk Lehmann has been a fantastic…
Patryk Lehmann has been a fantastic property manager throughout my tenancy. He’s always responsive, helpful, friendly and has made my rental experience smooth and stress free.
Sam · 23 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Patryk has made such a positive impact throughout your tenancy. Being responsive, approachable and reliable are all qualities we know are so important when renting a home, so it's wonderful to hear that he has helped make your experience smooth and stress-free.
I'll make sure your kind comments are passed on to Patryk. I know he'll be genuinely pleased to hear how much his support has been appreciated.
Thank you again for your feedback and for sharing your experience with us.
★★★★★ 5/5
TrustpilotHamptons excellent service
I have had a very positive experience dealing with Danish Ashraf at Hamptons. Danish has been professional, responsive and extremely helpful throughout, dealing with queries promptly and keeping me updated whenever required.
Paulo · 3 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such a wonderful review.
I am delighted to hear about your positive experience with Danish. Providing professional, responsive and proactive service is something we strive for, and it is fantastic to know that Danish's communication, dedication and willingness to assist have made such a positive impact.
I will ensure your kind feedback is shared with Danish and his manager, as I know he will be pleased to hear that his efforts have been recognised and appreciated.
We are also incredibly grateful for your loyalty over the past ten years. Your continued trust in Hamptons means a great deal to us, and we are delighted that you remain happy with the service you receive.
Thank you again for your recommendation and for taking the time to share your experience. We look forward to continuing to support you for many years to come
★★★★★ 5/5
TrustpilotNicole Drakket is Top of the line elite property manager
Huge shoutout to Nicole Drakket at Hamptons. Throughout my tenancy, Nicole has been exceptionally supportive, communicative, and truly goes above and beyond to help navigate issues as quickly as she can.
Irene · 7 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such a lovely review.
We are delighted to hear about your positive experience with Nicole. Providing a high level of customer service is extremely important to us, and it is wonderful to know that Nicole's patience, professionalism and commitment to keeping you informed have made such a positive impact throughout your tenancy.
Your kind words will be shared with Nicole and her manager, and I am sure they will be greatly appreciated.
Thank you again for your feedback, and we wish you all the very best for the future.
★★★★★ 5/5
TrustpilotPatryk is our Property Manager
Patryk is our Property Manager, and is very helpful and always is there to help. Recently we had an issue with an appliance and the problem was solved within the same day, we could not be grateful enough for Patryk's help.
Chris · 24 May 2026
Agent replied · 24 June 2026
Thank you for your excellent review.
We are very grateful for your feedback and delighted to hear that you had a positive experience with our team. Receiving comments such as yours is always encouraging and serves as a great recognition of the hard work and dedication of our colleagues.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Thank you once again for your kind words.
★★★★★ 5/5
TrustpilotStress-free management from Anca Ciobanu
Anca Ciobanu has been managing our flat in Putney for 4 years and provides excellent customer service. Anca is very knowledgeable and responds to any issues or queries very quickly. There are many compliance issues nowadays and again, we are informed of any updates which are handled promptly. Thank you Anca
M · 9 October 2026
★★★★★ 5/5
TrustpilotI would like to provide feedback for Danish Ashraf from Hamptons
I would like to provide feedback for our Property Manager Danish Ashraf who we have worked with for over 8 months. He has a very friendly open manner , is easy to get hold of, very responsive and is very understanding of a landlords needs and perspective. He is very professional and experienced in his field. He remains calm under pressure, can be assertive when necessary, is very organised and you can rely on him and trust that he will get things done. He takes control of things for you , is constructive in finding solutions and making helpful suggestions in order to get things done. He is a good communicator keeping you informed on what’s going on at all times , and has a great sense of humour!
Louise · 12 July 2026
Agent replied · 24 September 2026
Thank you for taking the time to share such detailed feedback about Danish.
We're delighted to hear that your experience working with him over the past eight months has been so positive. It is wonderful to know that his friendly and approachable manner, responsiveness, professionalism, and dedication have made such a difference. We're especially pleased that you value his ability to remain calm under pressure, communicate effectively, provide practical solutions, and keep you informed throughout the process.
Your comments about his organisation, reliability, understanding of a landlord's perspective, and sense of humour are greatly appreciated and will be shared with Danish and his managers.
Thank you again for your kind words and for recognising Danish's hard work and commitment
★★★★★ 5/5
TrustpilotGreat experience overall
I had a great experience overall. Any questions or issues I had were dealt with quickly, and communication was always prompt and helpful. Thank you to Danish Ashraf for the support throughout the process.
Rashed · 26 June 2026
Agent replied · 24 September 2026
Thank you for taking the time to leave such positive feedback.
We are delighted to hear that you had a great experience and that any questions or issues were dealt with quickly and efficiently. Providing prompt, helpful communication is something we strive for, so it is wonderful to know this was reflected in your experience.
A special thank you for recognising Danish Ashraf for the support provided throughout the process. I am sure they will be pleased to hear your kind comments.
We wish you all the best i and thank you for choosing Hamptons.
★★★★★ 1/5
TrustpilotVery bad experience
Very bad experience. Incompetent staff who don’t listen and try to fob off repairs. The property we were given is so badly built whereby there’s massive gaps in doors that Hampton came and put some cello tape to stop the cold drafts. Absolute joke of a company. An emergency toilet repair was reported and Hamptons said to manage with buckets of water down the toilet till office opens after bank holiday. A washing machine provided with property was left for over 3 weeks until somebody bothered to respond to my constant reports almost everyday. No apology just absolute incompetence from staff who simply don’t care about repairs just collecting rent. We are a family which includes vulnerable tenants yet completely ignored and almost bullied not to report repairs
Sim · 24 May 2026
Agent replied · 24 June 2026
Thank you for sharing your feedback with us.
We are committed to providing a high standard of service and are disappointed to learn that you feel we have fallen short on this occasion. We take all feedback seriously and would welcome the opportunity to understand more about your experience.
If you would like us to investigate your concerns, please email customercare@hamptons.co.uk with your contact details and any relevant information, and a member of our team will be in touch.
Thank you for bringing this matter to our attention.
★★★★★ 5/5
TrustpilotI have been using Hamptons to help me manage a property
I have been using Hamptons to help me with the rental of my property since they moved to Blackheath. I recently have upgraded to their management service and I couldn’t be more delighted with the service I’ve received from the entire team there. My point of contact there is Abida Tasnim who is simply superb. Her response time is immediate and her attention to detail and professionalism second to none. I feel in very safe hands there with her and Alan Van and could not rate this Blackheath branch highly enough.
Ailish · 15 May 2026
Agent replied · 24 June 2026
Thank you for your wonderful feedback.
We are pleased to hear that you had a positive experience with our team. Knowing that our efforts have been appreciated means a great deal to us, and your comments will be warmly received by those involved.
Thank you for taking the time to share your experience. We truly value your feedback and your support.
★★★★★ 5/5
TrustpilotSelen has been our property manager for…
Selen has been our property manager for several years and she always provides an excellent and responsive service when we raise issues with the flat with her.
Ryan · 16 June 2026
Agent replied · 24 June 2026
Thank you for taking the time to leave a review.
We are delighted to hear that Selen has consistently provided you with excellent service over the years. We understand how important it is to have a property manager who is responsive and supportive when issues arise, and it is wonderful to know that Selen has been able to deliver this for you.
Your kind feedback is greatly appreciated, and we will be sure to share your comments with Selen and her management team. Recognition such as this means a great deal and reflects the high standards of service we strive to provide.
Thank you once again for your continued trust in Hamptons.
★★★★★ 5/5
TrustpilotDanish is always supportive to me.
Danish is always supportive to me.
Thank you very much!
Gaku · 6 October 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave a 5 star review.
We are delighted to hear that Danish has provided such consistent support and made a positive difference to your experience. Delivering helpful, reliable and attentive service is something we value greatly, so it's wonderful to know that Danish has demonstrated these qualities.
Your kind feedback means a great deal to us, and we will be sure to pass your comments on to Danish.
Thank you again for your support and for choosing Hamptons.
★★★★★ 1/5
TrustpilotUnprofessional and costed me more money . Avoid !!
Very disappointing and unprofessional service despite taking so much money for fully managing the rental of my apartment. Hamptons property in charge mismanaged payments on the property on multiple multiple occasions leading to damages being paid out and most recently Hampton’s completely washed their hands of any accountability on debt from non-payment of a service charge despite managing the property at the time forcing me to make payments of several hundreds to close the case. During the rental period services such as routine inspections that were handled by Hampton did not notice and report a massive leak and mould which again led me to spending a lot in maintenance and replacement costs. This could’ve been avoided if the inspection service was thorough. All in all Hampton has costed me a lot of money when managing my apartment while taking a lot of money for nothing. Avoid at all costs. I will certainly not be listing my apartment again with Hampton’s.
Krupa · 7 May 2026
Agent replied · 24 June 2026
Thank you for taking the time to leave a review. Providing excellent customer service is extremely important to us, and we are sorry to learn that your experience did not meet your expectations. We would appreciate the opportunity to look into the concerns you have raised. Please contact customercare@hamptons.co.uk with your details, and a member of our Customer Care team will be happy to investigate. Thank you again for your feedback.
★★★★★ 5/5
TrustpilotThank you to Danish
Danish has been very efficient and reliable in managing matters during our tenancy. We recently had an issue in the apartment, and he immediately contacted the landlord and proposed a practical solution. Thanks to his sound judgment, the landlord accepted his suggestion without hesitation, and the problem was resolved within three days. He also follows up to ensure matters are properly resolved and has made the process straightforward for us as tenants. His support as a property manager has been much appreciated.
Ada · 22 December 2025
★★★★★ 5/5
TrustpilotDanish is an exceptional professional…
Danish is an exceptional professional who I would highly recommend. Very good service!!
Nicolas · 5 September 2026
Agent replied · 24 September 2026
Thank you for your fantastic 5-star review.
We are delighted to hear that Danish provided such exceptional service. Delivering a professional and positive experience is something we strive for, and it's wonderful to know that Danish made such a strong impression.
We really appreciate your recommendation and your kind words, which will be shared with Danish and the team.
Thank you for choosing Hamptons.
★★★★★ 5/5
TrustpilotPatryk has been our property manager…
Patryk has been our property manager for nearly two years. Every issue is dealt with quickly and communicated well, even if the resolution isn’t in our favour.
Dan · 27 May 2026
Agent replied · 24 June 2026
Thank you for taking the time to leave such positive feedback.
We are thrilled to hear that you were pleased with the service you received. Delivering excellent customer experiences is at the heart of what we do, so it is wonderful to know that our team met your expectations.
We truly appreciate your comments and will ensure they are shared with the colleagues involved.
Thank you again for your review and for placing your trust in Hamptons.
★★★★★ 1/5
TrustpilotSale and rental experience
I have used Hamptons both for a sale and rental. The sales team In Alton Hampshire were awful. They disregarded my instructions, were patronising and rude to me and liaised with the buyer without informing me. Some of their actions behind my back almost collapsed the sale. I felt pressurised to accept an offer. The whole experience was something I never want to repeat. In terms of the rental, they refused to problems with the property despite repeated requests and then charged me for the repairs from my deposit. Absolutely dishonest.
Consumer · 5 December 2025
★★★★★ 5/5
TrustpilotThank you!
I was extremely lucky to have Hamptons manage the property that I have been renting for a few years. In particularly, Saima Hasib was an irreplaceable link in communication - thanks to her attention to detail, professionalism and willingness to go an extra mile if needed, my experience has been smooth and enjoyable. I am delighted to have worked with Saima and the team, and grateful for Saima's exceptional level of support, positive attitude and friendly approach.
Anastasia · 30 December 2025
★★★★★ 4/5
TrustpilotOld Listed Country House
Very friendly and approachable team. Willing to adapt to our requests, listen and respond. Very good brochures printed. Online advertising constantly up dated and feedback. We were told about viewings in good time and also given ideas regarding what we could do to improve the house. They were all very diligent and hard working. Hamptons in Headington lead by Heather were extremely good estate agents and they all Genuinely wanted to sell our house and were extremely professional.
Claire · 6 December 2025
★★★★★ 5/5
TrustpilotFabulous experience - thank you to our Property Manager!
We have recently become tenants in a rental property of Hamptons. We’ve only got good things to say about the service. Our property manager, Mandy, has been brilliant in answering any questions we might have and arranging people to pop in should any small issues arise at a prompt speed. Thank you so much!
Flora · 28 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you've had such a positive experience since moving into your new home. It's great to know that Mandy has been so helpful and responsive, and that she's been able to quickly assist whenever you've had any questions or needed support.
I'll be sure to pass your kind comments on to Mandy, who I'm sure will really appreciate the recognition.
We wish you all the best in your new home and hope you continue to enjoy your tenancy with us
★★★★★ 5/5
TrustpilotOutstanding Service
Mel and her team at Hamptons in North Dulwich were outstanding throughout the sale of our property. Even during a period when selling was far from straightforward, they worked tirelessly and ultimately secured the price we were hoping for on our home in Herne Hill. Their professional service and commitment truly impressed us, and we would highly recommend them for any property sale or purchase in the Dulwich or Herne Hill area.
Markus · 5 January 2026
★★★★★ 5/5
GoogleTeam Hamptons in Turnham Green office are true professionals, especially Justin and Emma, who were enthusiastic to help us to buy the perfect property.They went above and beyond, making the entire process smoothly. Thanks to their dedication, we now my sister and I have our dream home! 🏡😍❤️
A huge thank you to both of them for making it happen, what an amazing team 👏
Kind regards
Nino & Kat
Nino · 27 February 2025
Agent replied · 9 August 2025
Hi Nino, we are delighted that you enlisted Hamptons Estate and Letting Agents Chiswick and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
★★★★★ 5/5
TrustpilotBig thanks to my Property Manager: Nikki Cullen
Big thanks to Nikki Cullen who has been my Property Manager for a few years now and during that time has been proactive and reliable meaning I rarely need to get involved which for any landlord is exactly what you want. Issues are dealt with swiftly and I always have complete confidence that my property is in safe hands.
Richard · 13 April 2026
★★★★★ 5/5
TrustpilotGreat Property Management
Great experience with Hamptons and our property manger Danish Ashraf. We’ve been renting for years and have dealt with quite a few property managers, but this was by far the best experience we’ve had. Danish was always incredibly responsive, quick to resolve any issues that came up, and consistently friendly and professional throughout our tenancy.
Ellie · 22 April 2026
★★★★★ 5/5
TrustpilotIncredibly happy with Hamptons Balham
We have been incredibly happy with our experience of selling our house through Hamptons Balham. Tom and Jack were the main estate agents we worked with. Also loved their photographer Bo who spent over an hour and a half getting excellent photos and a detailed floor plan (a lot of estate agencies won’t spend that type of money and time on the house marketing). Davina was also fab.
Rowina · 23 December 2025
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