1/5
TrustpilotVery disappointing experience
Very disappointing experience with Foxtons due to the handling of our tenancy application.
Trusted Agent profile · Hounslow
Foxtons Berkshire reviews in Hounslow
★★★★★
346 reviews across 2 platforms
Building One, Chiswick Park, 566 Chiswick High Road, London,, W4 5BE, Hounslow, W4 5BE
Foxtons's office in Hounslow, at Building One, is rated 3.2 out of 5 across 346 reviews on two platforms, including 141 Google reviews rated 2.7.
Reviews
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleWorst Company, Never rent with these Awful people, they are very nice in the begining , but once they get their money, no one cares about any problems or concerns, they stop answering your calls, and passes blame on some other department, I will Never be renting with them again! ( also, Charged me for Professional cleaning when I recieved the Flat domestically cleaned)
Agent replied · 22 October 2024
Hi, We're sorry to hear you feel this way. Please could you email us on social@foxtons.co.uk with your details and further information so we can look into it for you? Thank you, Sophie
1/5
TrustpilotIf I could give them zero stars I…
If I could give them zero stars I would. STAY AWAY from foxtons at all costs. Total scammers.
5/5
GoogleRecently bought a property through foxtons and they were great. George was super helpful, definitely went out of his way, such good communication (used WhatsApp as I'm awful with emails) and was really friendly too!
2/5
TrustpilotWe keep receiving unsolicited post…
We keep receiving unsolicited post despite the request for it to be stopped.
4/5
TrustpilotPhilip from Foxtons
Philip from Foxtons has been very helpful and consistent with helping find a suitable property for me Thank you
1/5
TrustpilotMore than £600 "stolen" in unjustified deposit deductions.
DO NOT RENT through Foxtons. More than £600 "stolen" in unjustified deposit deductions. Really shady practices.
1/5
GoogleI had an awful experience with Foxtons. I rented a property with them for nearly 5 years, after being informed that I needed to pay £600 per month by my landlord or else move out. I agreed to move out and the process of the return of my deposit was terrible. I was presented with deductions of nearly £450, which I didn't agree with. I presented my evidence on MY FOXTONS but their system would not process when I disagreed with the deductions. However, to my surprise their system miraculously processed when I agreed to a deduction for extra day rent. I have emailed, called but nobody came back to me. Finally, when I threatened to make a formal complain, someone replied to me requesting I request my deposit via MY DEPOSITS. They refused to process the refund of the part of my deposit, that wasn't in dispute and I had to provide all the evidence to initiate a dispute. Worse, 2 months down the line I still haven't received a penny. Avoid this company ripping off tenants!
5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Foxtons. The service was professional and efficient throughout the process.
1/5
GoogleWorst estate agent in the UK. We signed a tenancy agreement and the property was sold two weeks later without any communication. We signed a tenancy agreement and the property was sold two weeks later without any communication. We were betrayed at our time and expense. We still have not received an apology. Worst estate agent in the UK. We signed a lease agreement but the property was sold two weeks later without any communication. We signed a rental agreement but the property was sold two weeks later without any communication. Our time and expense were sold. We still haven't received an apology.
1/5
GoogleThis is the worst managed service of any estate agents I have ever used. Landlords DO NOT USE THIS SERVICE. Absolutely useless. It took me 2 months and over 4 calls and 5 emails to the branch and head office to find out who was ‘managing my property’ They didn’t pay me for over 3 months. Took them over a month to find a misplaced payment from tenants, which they didn’t even notify me about, I had to keep checking. Took them a week to respond, Once they did respond they didn’t resolve anything , I had to speak to the tenant directly and then chase them. I have a live water incident, my assigned ‘manager’ went on leave and didn’t hand it over to anyone so yet again I will be contacting the tenants and rectifying the incident. DO NOT USE THEM EVER.
5/5
GoogleFrom start to finish was such a pleasure to be looked after Paulius and Giles. They was honest, direct and kept me in the loop throughout the negotiation and then during the sale. They went a step further and helped sort out so many things. The process of buying a property can be an incredibly stressful especially first time. But they were incredibly communicative, responsive, and acted very quickly on everything possible. I am exceptionally lucky to work with them on this, as I'm very aware the process could have been a lot more painful and stressful without them on hand. Would recommend them to anyone! Thank you so much. Egle
5/5
GoogleRoberto was great and sold two of my flats, he was easy to deal with and didn't bother calling me unless he actually had something to say. I would recommend him.
1/5
GoogleI was employed by Foxtons for a while. I was involved a car accident that was not my fault (a van rear ended my car while I was stopped at the traffic light). Foxtons fleet department charged me £600 for that and I still haven't been refunded even though they said they would. It's been over 2 years since I left the company. And they confirmed it was not my fault Avoid this company at all costs
1/5
GoogleReally poor from Foxtons, was spoken to disgracefully by an agent, telling me the property needs a 2 year lease and then hounded at by the agent. Avoid these rouge agents!
Agent replied · 22 October 2024
Hi AA A, Please reach out to “social@foxtons.co.uk” so we can provide the help needed. … More
5/5
TrustpilotFriendly and competent
Excellent communication and support through the whole process including additional information requests and properties visits, with Anaïs and Jack. Friendly and competent.
1/5
Trustpilotworse agents i have dealt with
worse agents i have dealt with, im not one to write reviews but i would not recommend Foxtons at all.
1/5
TrustpilotMoved in on 10 September and by 13…
Moved in on 10 September and by 13 September the ceiling was leaking, right under an old water-damage stain they absolutely knew about.
1/5
TrustpilotUseless
From my experience, borderline incompetent.
1/5
GoogleI vacated apartment rented via Foxtons on 20th Aug (post code CR0 2AS). I was supposed to get my deposit back in 10 days , its been 55+ days now ..still waiting for my deposit. The property manager Ms. Em doesn't even care about communication with customer , absolutely 0 customer service ..
Agent replied · 22 October 2024
Hello, we have replied to you on Trustpilot. Somebody is looking into this for you. Thank you.
1/5
TrustpilotSt John’s Wood Foxtons estate agent.
5/5
GoogleCharles Okwuosa is a great guy. He is genuinely helpful and has a can do attitude. He is best Concierge in the business!
5/5
GoogleI had a wonderful flat find with Samantha Onorato. This has been an incredibly difficult time to find flats, but because of Foxtons’s open system, the available flats across different areas were all shown to me in one evening’s viewing. Having seen enough flats in this season with different agencies it was easy to make my decision with Foxtons. The service Samantha provided was great. I’m very satisfied with Foxtons.
4/5
GoogleIt was good experience with Foxton. We started the search and viewing through Amalinei. She provided multiple options and arranged for viewings. Amalinei was co-operative through our the process and we got best deal.
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