Trusted Agent profile · Hounslow
★★★★★
305 reviews across 2 platforms
Building One, Chiswick Park, 566 Chiswick High Road, London,, W4 5BE, Hounslow, W4 5BE
Foxtons's office in Hounslow, at Building One, is rated 3.0 out of 5 across 305 reviews on two platforms, including 141 Google reviews rated 2.7.
Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
1/5
Trustpilot62d Stanhope Gardens
Rented an appartment with foxtons at Standhope Gardens 62d Standhope gardens! After I found out that there were prostitutes residing before and that the bathtub collapsed 1 year ago and the wall crushed! Also, it was full of rats!
1/5
GoogleI am writing this review because I have received some of the worst support and communication from our property manager. It has been well over a month since I moved out of my apartment and I am yet to hear anything regarding the return of my deposit. On top of that there were multiple other issues that needed resolving in which I have been unable to get any answers too. I have tried emailing and calling and have heard nothing back.
Hi Rory, we are sorry to hear this. Please could you email us on social@foxtons.co.uk with your details and the property address so we can take a look into this for you. Thank you, Sophie.
1/5
GoogleDo not give your keys to them if you are a landlord. The property manager, at Baltimore Wharf, where my apartment is, informed Foxtons of a leak in the ceiling on January 5th. It took them 4 months to get it fixed, even though the "Full Management" service states that they have access to 24hr contractors. During the 4 month delay a small leak became a flood and caused £10,000 worth of damage. They refuse to acknowledge any responsibility and treat me like dirt after 10 years of charging me above average fees. I have now given up dealing with their uncaring staff and am taking legal action, and looking for a more professional letting agency.
We are sorry to hear about your experience, and we understand that our team have since been in touch with you to discuss a resolution. We appreciate your comments and would like to reassure you that all your feedback has been taken on board to improve our services where needed going forward.
1/5
TrustpilotLandlord, letting through Foxtons.
I let a flat in Fulham through Foxtons. This is what they have charged me over the past four months
1/5
GoogleOne star. I would provide none if the option was available. To be clear and for the avoidance of doubt, the review that follows covers this …
Hi JJ Stephenson, We apologize for your experience with Foxtons Head Office. … More
5/5
GoogleReview for Charles Okwuosa who is part of Foxtons Concierge Service. Charles was professional, responsive and helpful in sourcing help and services for various jobs we needed for our new flat. He follows up and follows through. A true service oriented professional.
1/5
GoogleThere is almost no communication with property manager who is always either in the meeting or out of office and even if she replies back every now and then, the property manager does not know what is happening in the flat and is unable to answer questions. Managers don’t answer as well. Horrible experience.
5/5
TrustpilotFirst Time Buyer
As a first time buyer, I had no experience of what the process would entail (and indeed how long it would take due to external reasons/delays.)
1/5
TrustpilotBlatant liars - the most unprofessional service
We were repeatedly given information by the letting agent that turned out to be untrue or later changed. Basic steps that should have been handled professionally were completely overlooked, causing us significant stress and financial loss.
1/5
GoogleMy experience with Foxtons as a first time buyer has been absolutely horrible. After a lot of searching around we finally reserved a property in hounslow by the builder bath road homes Ltd, the agents name was Siyana. After reservation, we went on to complete all formalities. Applied for help to buy and also had it approved. We were now in process of applying for the mortgage. And it was then that I get a call from Foxtons that the reservation is being pulled back saying the seller found another person who has offer a higher sum. And this call comes from the manager of Siyana. I didn’t even receive a single call from Siyana. And the funny part is that this property is still on the market. We were put through the whole process of buying this property and then told we can’t have it. As a first time buyer, this is soo discouraging. Never go to Foxtons if you’re a first time buyer especially. You won’t be looked after.
We’re very sorry to hear about the experience you had with this developer, and we appreciate how discouraging this situation must be. I understand we’re currently trying to help you find an alternative property, and we hope we can do this for you as soon as possible.
1/5
Googleit’s nearly 2months I’ve moved out and they still have not returned my deposit nor responding to the dispute. The house was spotless and still they want to deduct £240!!! For cleaning, and other stuff , total of £450! This is after two years I’ve been a tenant and they postpone the repairs(one incident took a year!! To be resolved) . If you wonder you can ever reach them they are 98% of the time either away from the desk or on lunch! Well done on how you make money!
Hi Leila, we are very sorry to hear that you have had this experience. We understand that you are working closely with the property manager to resolve this situation.
5/5
TrustpilotEvery thing is well!
Tony chan from property management is very helpful.
4/5
TrustpilotPositive Experience with Sarah Kelsey
We had a mixed experience with Foxtons after we signed our rental agreement, as a few issues were not handled as we had agreed with the agency before our move-in date. This was frustrating.
5/5
GoogleNatalie Simpkins-Robert was professional, personable, authentic, punctual, very timely in responding to my queries and pro-active in only finding me properties that fit what I was looking for. I didn't feel like she was pushy either which was good.
1/5
GoogleI have rented my property with Foxtons and had the worst experience in 20+ years of being a landlord. They did very few initial checks on the tenant and the support team let me down not once but twice when he stopped paying rent and I needed their help. They turned a bad experience into a nightmare with zero contact, zero support and zero culpability. I would not advise anyone to use them.
Hi Jayne, thanks for taking the time to leave a review. We aim to deliver a high level of service which delivers the best outcomes for our clients, and we’re very sorry to hear you feel our service fell short for you. We have escalated your feedback, in order to improve our services. We understand our Lettings Support team have been in touch with you to discuss this.
1/5
TrustpilotWe moved out of the apartment over…
We moved out of the apartment over three months ago and left it in perfect condition. The rental agreement stated that our deposit should have been returned within 10 days, yet we are still waiting. Despite repeated follow-ups, nothing has been resolved.
1/5
GoogleWe're being repeatedly harassed by Foxtons to give 'feedback' on a few properties we've seen recently. We expressed our feelings on the day of the viewing and said to the women who showed us around that we were in no position to make any brash decisions. I explained that we would be in touch IF we wanted to take things further. We have not been left alone since, even though I have made it very clear that we do not wish to be contacted any more. I've had to block the number I'm getting so many calls from them. It's utterly disrespectful behavior and has shown us how little they care about anything but their commission. Avoiding Foxtons at all costs from here forward.
Hi Madeleine, thank you for taking the time to leave your feedback. We have spoken with our teams to inform them you no longer wish to be contacted. We apologise for any inconvenience and wish you the best of luck in your property search!
1/5
TrustpilotVery disappointing experience
Very disappointing experience with Foxtons due to the handling of our tenancy application.
1/5
GoogleWorst Company, Never rent with these Awful people, they are very nice in the begining , but once they get their money, no one cares about any problems or concerns, they stop answering your calls, and passes blame on some other department, I will Never be renting with them again! ( also, Charged me for Professional cleaning when I recieved the Flat domestically cleaned)
Hi, We're sorry to hear you feel this way. Please could you email us on social@foxtons.co.uk with your details and further information so we can look into it for you? Thank you, Sophie
1/5
TrustpilotIf I could give them zero stars I…
If I could give them zero stars I would. STAY AWAY from foxtons at all costs. Total scammers.
5/5
GoogleRecently bought a property through foxtons and they were great. George was super helpful, definitely went out of his way, such good communication (used WhatsApp as I'm awful with emails) and was really friendly too!
2/5
TrustpilotWe keep receiving unsolicited post…
We keep receiving unsolicited post despite the request for it to be stopped.
4/5
TrustpilotPhilip from Foxtons
Philip from Foxtons has been very helpful and consistent with helping find a suitable property for me Thank you
1/5
TrustpilotMore than £600 "stolen" in unjustified deposit deductions.
DO NOT RENT through Foxtons. More than £600 "stolen" in unjustified deposit deductions. Really shady practices.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Hounslow office has 305 reviews across two platforms: 141 on Google, 164 on Trustpilot (across the whole business).
Foxtons Berkshire is rated 3.0 out of 5 across all 305 reviews, and 2.7 out of 5 on Google from 141 reviews.
Foxtons Berkshire, Building One, Chiswick Park, 566 Chiswick High Road, London,, W4 5BE, Hounslow, W4 5BE.
