Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotReally disappointed with Dexters
Really disappointed with Dexters. Twice my property was left unlocked after a viewing. Communication was sporadic and ofter out of date with pro format emails not suited to my situations. Initial valuation was high but they suggested reducing it after a few days once they had the businesses. Only quick response from them was after completion when, within 10 minutes I had an email asking for a five star review.
Nick · 7 June 2021
Agent replied · 23 November 2024
Dear Nick, we are disappointed to read your review and have asked the Director of the office to look into this with the team and give you a call to discuss. Our service levels are really important to us and we do appreciate all feedback in order that we can monitor our performance. I would though like to wish you well for the future. Kind Regards Louise Smith Customer Relations Team
★★★★★ 5/5
GoogleHello Kai,thank you so much indeed for the support ..thank you for all the help..
once again thank you bossman..God bless you more and more and your whole family.
kind regards
Crisanto
Cris · 11 September 2024
Agent replied · 10 November 2024
Dear Cris, Thank you for leaving a 5 star Google review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotYou have a very honest opinion and…
You have a very honest opinion and helpful and very good feedback with me.Thank you Leorenta
Gaz · 13 May 2022
Agent replied · 23 October 2024
Dear Gaz, It’s great to hear that you have had a brilliant experience with our Maida Vale office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI had an excellent experience dealing…
I had an excellent experience dealing with Charlie. Everything went very smoothly and professionally and I will certainly look to use Dexters again.
KM · 23 February 2021
Agent replied · 23 November 2024
Dear KM, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotGraziana in the management team makes…
Graziana in the management team makes everything effortless! She is always willing to help and always comes up with a solution - and she always follows through to make sure that everything has been actioned. She’s always very professional and upbeat, and an absolute pleasure to deal with!
Nadia · 25 October 2023
Agent replied · 23 October 2024
Dear Nadia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHelpful
I was predominantly in communication with Bailey and found her to be very supportive, informative and helpful. She is always prompt to respond, resolve any issues and checks in regularly. I am very grateful.
Sai · 2 August 2024
Agent replied · 23 October 2024
Dear Sai, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDexter - Elliot
I am very impressed by Elliot’s service. He is professional, proactive and helpful. He aims to deliver first class service to his customers. Whenever I need help, he is always there. I like his friendly approach to his customers. He is definitely an asset to Dexter!
Amy · 8 December 2023
Agent replied · 23 October 2024
Dear Amy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been renting from Dexter’s for…
I have been renting from Dexter’s for nearly 2 years now & dealing with Donalina the whole time. She has always been very professional, quick to reply to my emails & get any issue sorted rapidly. I would happily use dexters again because of my experience from Donalina.
Callum · 11 October 2023
Agent replied · 23 October 2024
Dear Callum, We really appreciate you taking the time to leave such lovely comments about Donalina. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleKiaran helped us find the exact property we’re looking for. He was transparent throughout the process and got all our requirements on point. The whole process of letting was very smooth because of him. He is very polite and very professional.
Neha · 15 March 2024
Agent replied · 10 November 2024
Dear Neha, We really appreciate you taking the time to leave such lovely comments about Kiaran. He will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team.
★★★★★ 5/5
TrustpilotJo is a true gem…
Joanne Witter from Property Management West 2 is an absolute diamond! She is such a pleasure to deal with. She is very helpful, knowledgeable and super friendly. The service she provides second to none. Thank you!!!
Katarzyna · 16 June 2024
Agent replied · 23 October 2024
Dear Katarzyna, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotRasel I
Spoke to a chap called Rasel about my renewal. He handled my query well and went above and beyond for any additional query I had. He gave me detailed information about the rental properties around my desired location. Will call back with a follow up once I have made my decision.
William · 14 July 2023
Agent replied · 23 October 2024
Dear William, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleRecently engaged with Dexters and have been very pleased with Martin and Gemma, from the start. Easy to speak with, great communication and a very efficient approach to turning requests around. Pleased to be working with both of them.
Harleen · 14 April 2024
Agent replied · 10 November 2024
Dear Harleen, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI am very happy with Dexters and their service. Any issues which I have with my apartment or the housing group, they step up and always come to the rescue. I would especially like to give 5 stars to Martin Lambert who has been very helpful in solving any issues that come up or even just answering my questions. He is quick to respond and always is willing to help. :)
Mehreen · 11 November 2020
Agent replied · 10 November 2024
Dear Mehreen, Having read your review, we would like thank you for your feedback about our Isleworth Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotAlistair from Dexters estate agents
Alistair from Dexters estate agents, was really patient and helpful in in our mutual client's property purchase 4 Ronelean close. Highly recommend their service to any one looking to buy or sell properties
Amila · 23 July 2024
Agent replied · 23 October 2024
Dear Amilia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotCaitlin McCartney from the Dexter's…
Caitlin McCartney from the Dexter's property management team was super helpful to sort the issues out quickly and manage the multi-party processes smoothly.Will definitely suggest working with Dexters to manage your property.
Ali · 8 August 2024
Agent replied · 23 October 2024
Dear Ali, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleGreat experience working with Dexters selling my flat. Hannah Hill played a pivotal role by effectively liaising with the buyers and the solicitors. Highly recommended.
Navid · 24 November 2024
Agent replied · 8 December 2024
Dear Namod, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
GoogleIts my first with dexters, as we came from different agents before, the process is a little bit confusing, but farah is very helpful of the process we went through. Very accomodationg to our queries..
Geovanni · 13 June 2024
Agent replied · 10 November 2024
Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotHe facilitates the process with a…
He facilitates the process with a friendly approach and gives you confidence with his professional approach. Thanks Aaron…
ALPER · 24 September 2021
Agent replied · 23 October 2024
Dear Alper, thank you for your 5* review. We are pleased to see that you had a positive experience with Aaron in our Wimbledon office. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent agency
I used the Cricklewood branch to assist in the sale of my property. The team there from the manager Neela Patel down were very good, right from the day of instruction. My sales consultant Samara Sylvester deserves particular mention as she was outstanding. Prompt in returning my calls and addressing any concerns I had, she really did her employers credit. Happy to recommend this agency on.
Adnan · 17 September 2021
Agent replied · 23 October 2024
Dear Adnan, thank you for your 5* review regarding the team in our Cricklewood office. We are thrilled to read that you have had a great experience and hope we can assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotI have rented my property with Dexters…
I have rented my property with Dexters and the initial stages were stressful, which Dexters handled well. The prime team respond quickly to my messages and I am very grateful for that. I am reassured that they will deal with all issues on my behalf.
Laura · 13 November 2023
Agent replied · 23 October 2024
Dear Laura, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleVery very happy about our experience with Dexters. It was very nice that Kelvin got back to me when he asked me at first what our preferences were. He encouraged me to view a flat and Geoff gave as a warm experience whislt viewing. :)
Alyssa · 11 November 2023
Agent replied · 10 November 2024
Dear Alyssa, Thank you for taking the time to leave such a great
review, your comments are really appreciated and we are delighted
you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotAshley Griffiths (Property Management)
Ashley Griffiths (Property Management) is first class. He is organised, always ready to help and very effective. If a problem crops up he deals with it promptly and tactfully. It is reassuring to know that our interests are being so capably looked after. Thank you!
Simon · 1 November 2023
Agent replied · 23 October 2024
Dear Simon, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Experience with Carl Tettey
Over the past month, we have been working with Carl Tettey for all of our property needs and he has been fantastic. He is prompt in his responses and has had any issues remedied in a speedy and complete fashion. Wonderful to work with.
Lauren · 22 November 2023
Agent replied · 23 October 2024
Dear Lauren, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Carl will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotVery helpful lettings management team
I really appreciated the effort put by Myra in advising me on a couple of extremely tricky issues relating to the rental property that Dexters manage for me. She put in a lot of time and brought in specialist colleagues to help me.
Jeremy · 13 December 2023
Agent replied · 23 October 2024
Dear Jeremy, Thank you for taking the time to leave a wonderful 5* review. Myra will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
