Dexters Isleworth reviews in Hounslow

★★★★★ 1/5

Trustpilot

The WORST - and apparently now I own a house??

I had the very WORST experience renting from Dexter's for three years - losing documents, messing up dates, losing passport scans, repeatedly not answering emails, refusing to return my deposit (which the landlord approved!), etc. Thankfully I had a lovely landlord who escalated matters for us on several occasions, but I cannot stress how incompetent this company is all around.Still, the cherry on top has to come today, 6 months after I ended my rental contract through Dexter's. Someone from an office I've never been in touch with just called to ask me how I'm getting on in the house I "bought from Dexter's" in 2018. Only problem is that I have never bought a house and certainly never would from Dexters!! She confirmed that my details are registered as the owner on this house, and seemed just as confused as I was when I said she had the wrong person. At this point, I am beyond my wits end with this company and have to laugh. How am I registered as the owner on a house I've never heard of from a branch of this company I never dealt with?!Do yourself a favour - AVOID! Truly the worst company I've ever dealt with.

Amy · 23 March 2021

★★★★★ 5/5

Trustpilot

happy landlord

I am more than happy to say how impressed that I have been with the service you have given me with letting our flat in Courtlands. Having been instructed at midday, you amazingly conducted 6 viewings by the end of the same day, and secured an offer for the full asking price within 24 hours. In addition, you have continued to be extremely courteous and helpful after letting the property, and I would not hesitate in recommending you to other landlords, and I will be looking to use you again.

Peter · 23 March 2021

★★★★★ 5/5

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Donalina provides a great service

Donalina is very efficient and prompt. Happy with Dexters service.

Rina · 11 October 2023

★★★★★ 5/5

Trustpilot

Excellent customer service

I had the pleasure of dealing with Dexters North Property Management Team and more specifically with Petros Giorganios who provided excellent customer service. Petros has helped me a few times in the past year and has always been excellent in dealing with any potential issues that my property had, being always pro active and finding the best solutions.

G · 9 October 2023

★★★★★ 1/5

Trustpilot

Avoid Dexters!

On two occasions have I been a tenant in properties managed by Dexters (Notting Hill) and never have I experienced anything like it. As soon as you sign the agreement you will be downgraded to a level of service that no matter how amazing the property is, you will not be enjoying the tenancy. I have on both occasions become good friends with the landlords who very much also seemed to be regretting doing business with Dexters.I strongly advise you to find another property management, both as a tenant as well as a landlord.A few examples include- not being given a key after the locks had been changed, without letting me know. - Showing up unannounced and locking themselves in.- Promised me the construction site across would only be interior work when they then started to tear down the building, leaving me no choice but to ask the landlord for an early surrender.Response to comment:Dear Evie, Thank you for your reply. I find it hard to believe that you are not able to find me in your records with the information that I have shared. However, if you are actually sincere about wanting to get to the bottom of this you should not look into my details, but instead into the DNA and organisational structure and culture of your company. My review has not been written for the sake of bettering my experience or as an appeal to Dexters, but for the sake of others to avoid making the same mistake as I did, choosing Dexters.

Soren · 9 March 2021

★★★★★ 5/5

Trustpilot

It was an absolute pleasure working…

It was an absolute pleasure working with Alistair once again and he is very reliable and easy to communicate with. Always very patient and helpful. He helped our client on their purchase of 7 York Way which was exchanged today.

Amila · 26 September 2024

★★★★★ 5/5

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We dealt with Alister Maclean on a sale…

We dealt with Alister Maclean on a sale transaction, he was friendly, professional and very efficient and we would highly recommend Alister.

Rachel · 20 September 2022

★★★★★ 1/5

Trustpilot

I had the most horrendous experience…

I had the most horrendous experience ever with dexters old Brompton road office. Particularly with the unprofessional and useless director called Eleanor. She constantly lied to me about the amount of viewings and whether the keys were actually working. Please do not use the service of this agency. It was disorganised and terrible. I had to leave them after 3 weeks where they wasted my time. I will never use these people again.

Simone · 10 May 2022

★★★★★ 5/5

Trustpilot

Really good experience

Really good experience, Alfie was very professional, communicative and fast. Having gone through a series of unsatisfactory processes with other estate agents, Alfie was completely different -would definitely recommend.

Daniel · 24 September 2021

★★★★★ 5/5

Trustpilot

OUR BEST :)

OUR BEST :)Senior property manager JADASA ANDJADIUMI has truly made a difference with her assistance in addressing the shortcomings in our home. Through dedication and professionalism, she has created a warm and inviting atmosphere. We appreciate her attention to detail and solution-oriented approach in helping us with every aspect of our home."

Mahmut · 16 February 2024

★★★★★ 1/5

Trustpilot

No help while renting

Rented a property though Dexters in September 2020. It is stated in the contract that the water damage in my room should have been fixed before we moved in. I kept emailing them since day one about all the issues in the flat and they kept passing me from one property manager to the other and had to explain my situation and send pictures over again. They only bothered helping us when we didn’t pay a month’s rent. Took them almost 5 months to bring someone in to open our windows that had been painted shut (!) and we couldn’t ventilate the property. In the meantime, the water damage in my room has grown way bigger and is causing trouble in my health yet the only thing they’ve done is threaten to evict us because we didn’t pay the rent. I even asked them to allow me to break the contract since I can no longer live in that room and there are no works schedule to be done but they wouldn’t let me. I am really disappointed and I hope someone higher up reads this because it is really dangerous for me to keep living there and I really need help.

Christos · 15 February 2021

★★★★★ 5/5

Trustpilot

Friendly team

Konrad is friendly and has been very helpful and accommodating in our property hunt

Andrea · 13 June 2023

★★★★★ 1/5

Trustpilot

Disgusting treatment by this company

Disgusting treatment by this company. Myself and my friend went to move here on Saturday it was not deep cleaned. Both nurses- we were left with dirty pillows, dirty mattresses with stains, pubic hair.dirty toilet and toilet brush and to top it all off - MOULD in the shower and on the window sills!!! Beside the bed! We have contacted them all morning to start a plan- they have not replied to ANY emails. We are left homeless with our busy careers feeling hopeless!

B · 8 February 2021

★★★★★ 5/5

Trustpilot

Excellent property management team

I have had a great experience with Dexters property management team, most notably with my property manager Louis Preston. Speedy with response, teeming with life and humour, and full of energy, Louis brings something unique to managing the property, and has been the reason for my recommendation of these services to many of my friends and family.

Rebecca · 23 October 2023

★★★★★ 5/5

Trustpilot

Mia has been so helpful and responsive…

Mia has been so helpful and responsive and is totally competent and knowledgeable. I thank her so much for all her help finding our new home.

Fleur · 9 March 2022

★★★★★ 5/5

Trustpilot

A friendly and dedicated team who work…

A friendly and dedicated team who work hard together to provide an excellent, highly professional service that delivers a successful completion. Alistair, Jenny, Nick and Carlo were great, always readily and cheerfully available throughout the process, smoothing the way. We are delighted with every aspect of the service received and highly recommend Dexters.

Glyn · 17 October 2022

★★★★★ 5/5

Trustpilot

Good Property Management

Good Property Management- Louis Preston is great.

Nicola · 6 December 2023

★★★★★ 1/5

Trustpilot

The worst letting and property…

The worst letting and property management company ever!! They do not care about the tenants, only the landlord. As long as the landlord gets a good offer, they won’t bother helping with issues in the property. And they trick you with adding stuff to your contract after you’ve signed and paid deposit / rent so you are left with no choice but accept whatever they add into the contract.

Alex · 13 October 2022

★★★★★ 5/5

Trustpilot

Alistair MaClean was helpful and…

Alistair MaClean was helpful and proactive in ensuring that all parties were fully informed throughout the conveyancing process and acted as a great liaison between solicitors. It would be great to work with Alistair again in the future.

Jane · 18 October 2024

★★★★★ 1/5

Trustpilot

Not as I would have liked.

My rental went far from great.I reported the need for a kitchen repair and it never got resolved. It felt disrespectful. When they have the rent, that’s it. I won’t be using them again.

Cleisson · 16 December 2024

★★★★★ 5/5

Trustpilot

Lindsey was very responsive to our…

Lindsey was very responsive to our questions. Assuring use throughout the moving out process, which can be stressful.Would recommend again!

Peter · 4 November 2022

★★★★★ 1/5

Trustpilot

Poor services by Isleworth dexters…

Poor services by Isleworth dexters branch . The manger Jimmy need to learn how to talk he is very aggressive towards customer. Complaint made to the financial ombudsman.

Kishaan · 6 October 2021

★★★★★ 5/5

Trustpilot

Daniel Burrel is a star

Daniel Burrel is a star. His wisdom and knowledge about property are unparalleled

Mustafa · 19 June 2023

★★★★★ 1/5

Trustpilot

The worst property agent in existence

This is the worst property agent I have ever had the displeasure of dealing with. Even though I left their property in the best state possible this company has attempted to withhold my deposit and try to get their tenants to pay for redecoration costs despite all issues coming from fair wear and tear during a pandemic. If you value your hard earned money and want your value for money, Dexters is not it.

Jay · 24 January 2022