Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotIssues with marketing letters
EDIT: I have received a swift resolution to the below issue and so I have amended my review accordingly. Since reaching out to Dexters (which was lovely and helpful) I have since been bombarded by sales post. I asked to be removed from the list and yet the letters keep coming. It's roughly one a fortnight. The latest letter contains inaccurate information about my property being for sale which it is not, with an agent I've never spoken to and at a price its never been listed at. Having already tried to speak directly to them, I'm now feeling ignored and frustrated that I keep having my time wasted.
Nicola · 30 August 2024
Agent replied · 23 October 2024
Dear Nicola, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotOvercoming a challenging Tenancy
After experiencing some challenges with a tenant, Joe and his team at Dexters were extremely supportive in navigating the best way forward. Offering professional and friendly advice. They were able to adapt quickly in finding a solution and have responded to my many questions very swiftly.
Joanna · 28 November 2023
Agent replied · 23 October 2024
Dear Joanna, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI have recently just rented a flat through Dexters in Chiswick and can genuinely say the service was second to none. I can’t thank Kate enough for all her hard work and she went above and beyond to find us the perfect flat. I met a lot of estate agents during the process but will only be recommending Dexters in the future. Thank you so much again!
Hannah · 24 October 2021
Agent replied · 23 October 2024
Dear Hannah, I was delighted to read the comments in relation to our Chiswick office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 1/5
TrustpilotTerrible experience
The house was handed over to us in disastrous conditions regarding dirt, garbage left by the previous tenants that was never taken away, humidity on the walls, and a bad smell. After several emails completely ignored by the agency, we had to spend our own money to restore the premises to a livable condition (additional professional cleaning and purchase of a dehumidifier).During the rental period, we suffered a water leak that flooded the house. Dexter left us in these conditions for almost a month because, according to them, it was not their responsibility. When we left the house 2 months before the end of the contract out of desperation, the agency, at the end of the rental period, asked to withhold a huge amount from the deposit, accusing us of leaving the house dirty and damaged. Despite the physical and moral damages we suffered, we still cleaned the house before leaving. In conclusion, I highly recommend staying away from such people who, in addition to being unprofessional, unavailable when it comes to their responsibilities, and greedy, only care about the customer when they have to sell, abandoning them immediately after to face problems alone and only making themselves heard to collect payments.
Domizia · 27 August 2024
Agent replied · 23 October 2024
Dear Domizia, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotShayan Waziri made my experince a 5*…
Shayan Waziri made my experince a 5* experience, he has helped me with my inquiries and he is extremely professional and helpful. Shayan is a big credit to the company and because of this experience, I am very satisfied with the service and will continue working with Dexters as a tenant.
Mr · 19 July 2023
Agent replied · 23 October 2024
Dear Mr Taha, It’s great to hear that you have had a brilliant experience with Shayan. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSelling and buying
They kept us up to date with everything on hand to help with any problems.Alistair and Kate made our move go very smoothly and hassle free,Yes we would recommend them to any.
Robert · 24 August 2024
Agent replied · 23 October 2024
Dear Robert, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDexter's the best agents for property
Ever since my mother and I started using Dexter's to manage and let our property which we had been doing ourselves for at least 20 years it's the best move we've ever made.They are so professional, they found good quality tenants, they helped refurbish the house and with maintaining it.
Kanak · 14 June 2026
★★★★★ 1/5
TrustpilotIncompetence writ large
We were recommended to use an agent that had been taken over by Dexter's. Since engaging Dexter's Finchely to let our property we have had numerous issues namely; 35% of monthly payments have been incorrect, over charges on agreed management fees and unauthorized letting board.On every occasion it has taken us to highlight the errors before they were rectified despite repeated (hollow) assurances that the Company highly values it's relationships. Avoid these cowboys at all costs.
Tony · 25 October 2024
Agent replied · 23 November 2024
Dear Tony, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations.
★★★★★ 5/5
TrustpilotFull manged letting service
We have used Dexters for many years for a fully managed letting service and have never had any problems with there service
Mr · 15 May 2026
Agent replied · 28 May 2026
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
GoogleI've been extremely impressed by the way in which George helped with the sale of my house. He is extremely knowledgeable in all aspects of the property market. I was especially impressed by his vigorous and enthusiastic approach to getting things underway. I would highly recommend George.
Leigh · 24 October 2023
Agent replied · 23 October 2024
Dear Leigh, It’s great to hear that you have had a brilliant experience with our Chiswick office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleAlex was super friendly and helpful throughout the entire process of finding a property to rent. I would highly recommend the Chiswick Dexters team.
Alice · 16 December 2025
★★★★★ 5/5
GoogleGreta and the team at Dexters Chiswick were great during our property search and were always happy to help. Thank you very much :)
James · 16 December 2025
★★★★★ 5/5
Trustpilot5/5 Service
In my opinion, i am surprised on how amazing coming to dexters truly was. The staff are top notch. Khadija and her team, city and east team 3 are recommended by me massively. The work they put in to solve my problems are of high status.
Musa · 15 November 2023
Agent replied · 23 October 2024
Dear Musa, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotResponsive experience for renters
Dominic has been very responsive in managing my experience in a new flat. Very proactive in communicating with the landlord and getting issues resolved as quickly as possible. Thanks very much!
JF · 2 September 2024
Agent replied · 23 October 2024
Dear JF, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotThe whole team in Dexter is super…
The whole team in Dexter is super helpful and always very attentive to our needs. Daragh, in a particular moment of challenge, was very thoughtful and thorough. Thank you so much for taking care of us!
Carlotta · 5 June 2024
Agent replied · 23 October 2024
Dear Carlotta, Thank you for taking the time to leave a wonderful 5* review. Daragh will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGeorge Calderara manager of the Hendon…
George Calderara manager of the Hendon agency and Daniel Grossman were supper efficient in makin the sale process progress so quickly. Our offer was made on the 6th November and we exchanged on the 19th December. Thank you to the team. We are delighted
Joe · 21 December 2023
Agent replied · 23 October 2024
Dear Joe, Thank you for taking the time to leave a wonderful 5* review. George and Daniel will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJoe has been very friendly and has…
Joe has been very friendly and has great knowledge of the rental sector in our area. He is approachable and very positive, efficient and effective. He communicates well and keeps us informed at all stages . We could thoroughly recommend Joe for all rental needs.
Laura · 28 November 2023
Agent replied · 23 October 2024
Dear Laura, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters North Property Management Team…
Dexters North Property Management Team are great and have sorted out any issues for me within a reasonable amount of time of me moving in.Petros Giorganios has been extremely helpful and polite and I would definitely recommend him to anyone that wish to uses Dexters Property Management.
Rekha · 11 October 2023
Agent replied · 23 October 2024
Dear Rekha, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotZen in Battersea
I would like to commend Zen Sinclair at the Battersea office for the excellent service she provided to us in securing an apartment in Theatre street. She was efficient, quick to respond and very attentive and her assistance since we moved in has been huge. Thanks Zen!
Rosie2009 · 11 October 2023
Agent replied · 23 October 2024
Dear Rosie, It’s great to hear that you have had a brilliant experience with our Battersea office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleThe team at the Chiswick Dexters are fantastic! I dealt with John and George exclusively throughout the entire process, both amazing managers. It can be a nerve racking experience selling a house, but they gave me constant reassurance along the way. My quirky house sold in record time thanks to their widespread listing campaign and expansive clientele. I would 100% recommend Dexters to everyone.PositiveResponsiveness, Quality, Professionalism
Brooke · 24 October 2021
Agent replied · 23 October 2024
Dear Alex, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Chiswick Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotAlistair Maclean was superb
Alistair Maclean was superb - he ensured we were fully informed throughout the house purchase process and kept us up to date with every piece of information during a complex scenario and answered all queries promptly - Kudos to him and our thanks ! Simon
Simon · 27 November 2023
Agent replied · 23 October 2024
Dear Simon, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe recently purchased a property with Dexters. George Steer was extremely professional and helpful, his role was essential in overcoming any snags and obstacles in the most timely manner. Thank you to George and his team.
Claudia · 26 May 2024
Agent replied · 23 October 2024
Dear Claudia, Thank you for leaving a wonderful 5 star Google review. Kind regards, Katie, Customer Relations Team
★★★★★ 5/5
TrustpilotJessica is simply the best
I recently had the renewal of contract with the help of Jessica Carson at Dexters.Jessica was very efficient and professional in negotiating with the landlord. The deal was closed in one day with a satisfactory outcome. I am very happy with Dexters and Jessica is just brilliant. Thank you for all.
A · 16 June 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave a wonderful 5 star review. Jessica will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleJess has been very helpful, honest and professional during our search for a new home. Whilst we haven't been successful yet, I feel reassured by Jessica's calm approach and am optimistic that things will fall into place soon. When they do, I would absolutely like to liaise with Jess during the move process and would highly recommend her.
Richard · 24 October 2022
Agent replied · 23 October 2024
Dear Richard, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
