Trusted Agent profile · Hounslow

Dexters Chiswick reviews in Hounslow

4.4

★★★★★ Great

2,274 reviews across 2 platforms

388 Chiswick High Road, Chiswick, London, W4 5TF, Hounslow, W4 5TF

Dexters's office in Hounslow, at 388 Chiswick High Road, is rated 4.4 out of 5 across 2,274 reviews on two platforms, including 323 Google reviews rated 4.8.

Google logo

4.8 / 5

323

Reviews on Google

This office

Trustpilot logo

1,951

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Hounslow office, from every platform, shown as written. First names only.

5/5

Trustpilot

Dexters have taken the stress out of renting out our property…

Dexters have been managing our property for many years now. Ashley is our current property manager and we have been very happy with the service he and his colleagues provide. Communication is excellent and we very much trust their guidance and support around the issues that crop up from time to time.

Cally · 16 October 2023

Agent replied · 23 October 2024

Dear Cally, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

First class service

I have been letting my properties with Dexters for many years and I can not fault them. In particular Pam Simmons and George Taylor offer a first class service. They are super efficient, very responsive and have an ability to negotiate and solve all problems effortlessly. I would highly recommend them.

Connie · 7 November 2023

Agent replied · 23 October 2024

Dear Connie, Thank you for taking the time to leave a wonderful 5* Google review. Pam and George will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

An Agency that Really Look After You

When renting there is a lot of reliance on an Estate Agency that actually look out for your best interest, for this reason I am very glad to have Zelda Carr looking after us. I highly recommend Dexters Agency, and particularly Zelda for always being meticulous and efficient with any issues.

Stuart · 6 November 2023

Agent replied · 23 October 2024

Dear Stuart, Thank you for taking the time to leave a lovely review regarding Zelda. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thank you Isabelle and paulo

I just wanted to thank Isabelle Sketchley-Holmes from the managing team for the apartment, as well as Paulo, the handyman who came. there was a lock emergency in the apartment, and they handled it amazingly. Thank you very much!

David · 4 July 2024

Agent replied · 23 October 2024

Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Dexters have been managing my property…

Dexters have been managing my property for 3 years and I’ve always been happy with their service.Special mention to Ricardo who has been very proactive in sorting out an issue with my flat. He acted quickly to address the problem, has kept me informed and solved the problem swiftly and satisfactorily.

Binal · 30 October 2023

Agent replied · 23 October 2024

Dear Binal, Thank you for taking the time to leave a lovely review regarding Ricardo. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Dexter's exceptional services in letting our property in Chiswick took the stress out of the process! Big shoutout to Narayan Suman for being relentless and super calm in lining up potential tenants, talking us through the landlord requirements, and smoothing out the final process. This made our decision to sign up to Dexter's Premium Managed service. Thanks Narayan and the team at Dexter's!

Avril · 24 October 2022

Agent replied · 23 October 2024

Dear Avril, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home.Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Petros Giorganios was always extremely…

Petros Giorganios was always extremely helpful during our tenancy. Although there were quite a few issues with the building he always tried his best to help us. He's been the best person we interacted with from Dexters over the last 2 years of renting from them

Lisa-Marie · 12 February 2024

Agent replied · 23 October 2024

Dear Lisa-Marie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Monika has been incredibly helpful

Monika has been incredibly helpful since being assigned to our property, she always replies quickly, she is extremely thorough and I feel like she genuinely cares about us having a good experience in our flat which is not very common in my experience.

Jake · 10 April 2024

Agent replied · 23 October 2024

Dear Jake, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Donalina Gargrupe, Property Manager

Donalina is friendly and helpful. Also efficient and prompt. I would go so far as to say she went above and beyond what was required. I've had a long relationship with Dexters, when I had a property to let to tenants. I warmly recommend Donalina and the Dexters team.

Judith · 4 December 2023

Agent replied · 23 October 2024

Dear Judith, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Trustworthy agent

All the staff are gracious. I feel warmly welcomed and supported.Especially Monika, who is also mentioned in other reviews, is indeed lovely. Kindhearted, polite, agile... she has everything to be a good support staff.Many thanks for letting me into a wonderful life!

Hiro · 27 April 2024

Agent replied · 23 October 2024

Dear Hiro, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team

5/5

Google

We were very happy with George and his team. We were under offer within a week and have since exchanged. We liked the honest and clear communication without the sales jargon. Our best experience of the local estate agents we have used in the passed. Thanks George and team!

Martin · 28 November 2023

Agent replied · 23 October 2024

Dear Martin, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Rebeka Cercizi has been excellent!

Jim · 15 June 2026

5/5

Trustpilot

I always feel looked after with…

I always feel looked after with Dexters. I have been with them several years. The care and support is as great today as when I first worked with them. Truly. Their care is industry leading in my opinion, having used other estate agents before.Thank you to Mark Wiltshire and to Mariya Rizova in Tenancy Management.

Vispi · 22 June 2023

Agent replied · 23 October 2024

Dear Vispi, It’s great to hear that you have had a brilliant experience. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Prompt and super helpful. 👍

Prompt and super helpful.

David · 5 October 2026

Agent replied · 13 October 2026

Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma

5/5

Google

Natalie at the Chiswick branch has been brilliant at helping us find a flat in a rather volatile rental market. She’s not just been very responsive and accommodating of our requests, but also been very personable and very efficient in guiding us through the process. Really appreciated her help and will recommend Dexters and especially Natalie to our friends in the future.

Andreea · 24 October 2022

Agent replied · 23 October 2024

Dear Andreea, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Still in the process of finding the right house but Dexters Chiswick has been really helpful. Special shoutout to Fiona who has been extremely kind and understanding of my requirements. She's prompt, efficient and friendly and with her by my side I am confident my search will be successful soon.

Aastika · 24 October 2023

Agent replied · 23 October 2024

Dear Aastika, thank you for taking the time and leaving a wonderful 5 star review. We wish you all the best with your search. Kind Regards, Asma Chughtai, Customer Relations Team.

5/5

Google

I'd like to thank Natalie for being very proactive in finding me a lovely new tenant for my property. Super efficient turnaround and very supportive. Thanks also to Natasha for keeping in regular contact when I was making some key decisions in late spring. Very happy with Dexter Chiswick's service.

Christine · 24 October 2023

Agent replied · 23 October 2024

Dear Christine, We really appreciate you taking the time to leave such lovely comments about Natalie. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Chiswick team in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexter's Ladywell are Awesome

Staff at Dexter's Ladywell are awesome. Joseph and Suzzannah were beyond helpful with a recent bit of bureaucracy in connection with a rental flat. Dexter's in general have been great throughout the letting of my flat.

Anna · 2 August 2024

Agent replied · 23 October 2024

Dear Anna, Thank you for taking the time to leave a wonderful 5* review. Joseph and Suzzannah will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

We have been renting with dexters for 5…

We have been renting with dexters for 5 years now. Great communication and when we were given notice at our property. Dexters helped us find a property within the first week. Charlotte and Sydney at the new cross office have both been a huge help and we are really pleased with the quick turn around!

Elliott · 27 May 2026

5/5

Trustpilot

Elizabeth was a great support to me…

Elizabeth was a great support to me with dealing and evicting a tenant from my property. She was sympathetic to my situation which was appreciated during a very difficult time. I can highly recommend.

Cherie · 2 September 2024

Agent replied · 23 October 2024

Dear Cherie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Great experience with Dexters

We have recently used Dexters to find out next home and have had an offer agreed. Alice was our main point of contact and she showed us a few lovely places and helped us find the perfect home for us. We have had some bad experiences over the last couple of years with other agents and found Alice's honest and informative style a breath of fresh air.

Michael · 1 March 2022

Agent replied · 23 October 2024

Dear Michael, Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent as always!

Dexter's has been a pleasure to work with in the current renting market. The property is lovely, well maintained (special thanks to Jessica Beau Wright for always being on top of things) and all around the experience has been hassle free, unlike many other estate agents I've had before.Nice one!

Robert · 17 October 2023

Agent replied · 23 October 2024

Dear Robert, thank you for your 5* review. We are pleased to see that you have had a positive experience with Claire and the team in our Twickenham office. Kind regards Asma Chughtai Customer Relations Team

2/5

Trustpilot

Let down by poor communication within the company

Unfortunately we were let down by this letting agent yesterday. We had a 6pm viewing for a house in Hayes, I drove 1h in rush hour traffic to visit the property and on arriving I was met by the agent who informed me that the locks had been changed that day and his key did not work, so we could not access the property.He was very apologetic and I understand he was also frustrated as he himself had spent 45 minutes travelling to the property.He did offer to rearrange a viewing but I was so disappointed in the lack of organisation (how can it be that locks are changed and the letting agent/property managers are not informed?) and frustrated at the waste of my time and petrol (2 hours round trip) that I will not be using this company going forwards.I would have left 1 star but the letting agent was truly apologetic and did remain professional in the situation.

Lizzie · 2 October 2024

Agent replied · 23 October 2024

Dear Lizzie, I am sorry to read your 2* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations

5/5

Google

I now live in Australia and sold my home in Chiswick under very difficult circumstances. George was human in the very best sense of the word, he was understanding, kind and professional. I could not have gone with a better agent.

Anuschka · 26 April 2024

Agent replied · 23 October 2024

Dear Anuschka, Thank you for your kind comments regarding George and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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