Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotChestertons experience was great
Chestertons experience was great. Seamless and very helpful team comprising of Abbi, Rosie and Olympia. Couldn’t be more pleased with the choice of properties visited and the process securing a new home!
Mai · 1 May 2024
Agent replied · 22 October 2024
Hi Mai, thank you for taking the time to share your experience with us. We're delighted to hear that you visited a number of great properties and found the perfect one. We'll make sure to pass your thanks on to Abbi, Rosie and Olympia. Best wishes!
★★★★★ 4/5
TrustpilotGood experience!
Hi I have just bought a flat through the above at your Agency. Bart, from the outset, presented as a very professional, amiable chap, with a helpful attitude. He helped move the process along and was a pleasure to deal with. I wanted to share my feedback since it is important that people are recognised for their talents.
Mary · 4 March 2022
Agent replied · 22 October 2024
Thank you Mary! We appreciate you sharing your feedback.
★★★★★ 5/5
TrustpilotMark Kardos
I have been dealing with Mark Kardos for a number of years during the management of our flat in Tachbrook Street. Mark has always provided prompt and relevant advice and has access to a number of contractors who have proved relaible.
Colin · 12 October 2023
Agent replied · 22 October 2024
Thank you for taking the time to leave us a review Colin. We've shared your kind words with Mark.
★★★★★ 5/5
TrustpilotChestertons South West Lettings - Sean
Great moving experience with Sean from the chestertons team. He was always on call to help us with any queries or questions we had regarding the property and the move. He even helped us gain access to the property short notice prior to moving so we could measure up for furniture.Thanks for all your help finding our new home.Steve and Gemma
Steve · 26 August 2021
Agent replied · 22 October 2024
Your comments have been passed on to Sean and the team, who are very please to read your glowing feedback.All the best in your new home.
★★★★★ 5/5
TrustpilotMillie Brandon was superb
Millie Brandon was superb, very helpful.
George · 21 August 2022
Agent replied · 22 October 2024
Thank you!
★★★★★ 5/5
TrustpilotRENEWAL OF TENANCY
RENEWAL OF TENANCY. Tamara dealt with the renewal of our Tenancy in a most efficient and professional manner. She kept us informed and we valued her assistance and recommendations.VERONA WEBBER
Verona · 31 May 2024
Agent replied · 22 October 2024
Hi Verona,Thank you for writing a lovely review and sharing your experience with Tamara. We are glad she was professional and kept you informed.We appreciate your support.Best WishesChestertons
★★★★★ 5/5
TrustpilotMatthew from SW Lettings
Matthew has been very helpful with organising our new flat.
Luke · 7 February 2022
Agent replied · 22 October 2024
Thanks for sharing!
★★★★★ 5/5
TrustpilotGreat service
We have had great service from Chestertons letting team for years , most recently from Shakil who has been very helpful and responsive . I wouldn’t hesitate to recommend
JT · 14 June 2024
Agent replied · 22 October 2024
Hi JT, thanks for your positive feedback and working alongside us for a number of years! Should you need anything else, please do reach out and we'll be happy to help.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, particularly Charlie who is a wonderful negotiator. Wouldn’t hesitate to recommend.
Caroline · 5 August 2021
Agent replied · 22 October 2024
A positive customer experience is extremely important to us, so it is wonderful to be able to share such positive feedback with Charlie and the team.Thank you.
★★★★★ 5/5
TrustpilotExcellent experience renting through…
Excellent experience renting through Chestertons! My partner and I recently were accepted to rent an amazing flat near Battersea Park - our Chestertons agent Issie Klein made the process really easy, was very knowledgable and always on hand to answer any questions. Would definitely recommend!
Veronica · 31 July 2021
★★★★★ 5/5
GoogleHad the pleasure to work with a few agents at Chestertons. Just wanted to give a shout out to the amazing ladies - Ottavia, Jasmine, and Melissa. They are highly professional and compassionate. Thank you all.
Frank-Chen · 3 June 2025
★★★★★ 5/5
TrustpilotBobby was very efficient and…
Bobby was very efficient and professional.Haloed from beginning till the end.
Nicolò · 9 November 2021
Agent replied · 22 October 2024
Thank you for the five star review
★★★★★ 5/5
TrustpilotConor showed us around a few places and…
Conor showed us around a few places and was great to talk to, knew what we were looking for by the end. Thanks again!
Orin · 29 August 2024
Agent replied · 22 October 2024
Hi Orin, we really appreciate you taking the time to leave a review for Conor. Please feel free to reach out again if you need any help. Best wishes!
★★★★★ 5/5
TrustpilotChestertons letting
I've had a great experience with the Chestertons letting dept recently - where they did a really good job, helping ensure the change over between two sets of tenants went as smoothly as possible. Particular praise to Sarah Norton, who was always on hand when needed.
Jamie · 28 April 2023
Agent replied · 22 October 2024
Hi Jamie,We're so glad to hear about your recent positive experience with Chestertons and Sarah! Thank you for taking the time to leave this review, and please do reach out if you need any further assistance.
★★★★★ 5/5
TrustpilotStav has been super helpful from start…
Stav has been super helpful from start to finish!
Will · 9 February 2022
Agent replied · 22 October 2024
Thank you for sharing!
★★★★★ 1/5
TrustpilotThey’ll take your deposit and not return it
Awful company - took my deposit to reserve a flat and wouldn’t return it. Don’t trust them at all. In the process of claiming through courts.
Aneel · 21 July 2024
Agent replied · 22 October 2024
Hi Aneel, we're sorry to see you have left this review. In order for us to look into this to understand the situation, we have sent you a request via Trustpilot for further details. If you could complete this at your earliest convenience, we will investigate further.
★★★★★ 5/5
TrustpilotGlad found a ideal place before the new…
Glad found a ideal place before the new school start it! Appricate Tamara Price at Chestertons South West letting team who did really helps.No matter what the question is, she will try her best to find the answer in the first time. It is the most trustworthy estate agent I have ever seen.
Jocelyn · 15 August 2022
Agent replied · 22 October 2024
We are so pleased to hear! Thank you for sharing!
★★★★★ 5/5
TrustpilotGreat service from Chestertons SW Lettings
I've been using Chestertons SW Lettings for the past 10 years to rent my flat. The latest tenant changeover went smoothly, and Gary was really helpful in ensuring that everything went to plan. He is always quick to respond to queries, and very knowledgeable.
Nikki · 8 August 2021
★★★★★ 5/5
TrustpilotThee amazing service in South Ken
I found the team at Chestertons in South Ken to be very efficient, friendly and genuinely nice to deal with. The manager Cory McNally was super helpful in resolving a number of queries I had regarding the tenancy agreement and I would highly recommend using this company. Thanks so much guys. You have been excellent!
Ashi · 12 May 2022
Agent replied · 22 October 2024
Thank you for the great review of Cory and the South Ken team!
★★★★★ 5/5
TrustpilotThanks to Katherine Ma
I am very grateful to Katherine Ma, with her help I was able to rent a satisfactory flat. She is a patient and enthusiastic person.
Zhao · 1 August 2024
Agent replied · 22 October 2024
Hi Zhao, thank you for the great review. We are so glad she as able to help you rent a satisfactory flat. We appreciate the kind words. Have a lovely day.
★★★★★ 5/5
TrustpilotGreat experience
I'm so grateful to Chestertons and in particular to Alhad. It's such a daunting experience to rent a new home especially when big changes are afoot, and to experience the authenticity and understanding that my partner and I experienced from Alhad, made this part of our journey calm, considered and valued.
Jordan · 21 October 2022
Agent replied · 22 October 2024
We are delighted to hear how pleased you are with Alhad's assistance, thanks so much for taking the time to provide this feedback. We hope you and your partner are very happy in your new home!
★★★★★ 5/5
GoogleI recently purchased a home in Turnham Green through the Chesterton team. The agents (Charlie and Jack) were brilliant given the seller was quite a difficult elderly person. They went above and beyond most agents to make the transaction as smooth as possible. Even when there were little hiccups, the team swiftly problem solved and this was deeply appreciated. I thoroughly recommend the Chesterton team.
Manreet · 28 February 2024
★★★★★ 5/5
TrustpilotThank you Bobby
Thank you Bobby Rented my property with in a week.
Mr · 9 November 2021
Agent replied · 22 October 2024
Thank you for taking the time to review your experience
★★★★★ 1/5
TrustpilotLetting managers lied and wasted time
Letting managers lied to both my tenant and me about details of the contract and dates. When I complained they said that it was ok as they had not wasted my money, only my time. I've tried to contact their head office 5 times to speak about this but nobody replied to calls, emails or the online chat.
Michelle · 9 November 2021
Agent replied · 22 October 2024
We are sorry to hear you are disappointed and are still investigating what happened with calling head office and the online chat, as there should not be such delays there please accept our apologies for the inconvenience caused to you. Please see below for an update from David, the lettings manager:Dear Michelle,We’re sorry the tenant was unable to meet with you for the check-in but do hope you find him an excellent tenant in all other respects.Our fees remain highly competitive and we strive to provide the highest calibre tenants to all our landlords. We certainly wish you well with the tenancy and please do get in touch if there is anything we can do in the meantime, we are available to speak anytime.Kind regards, David
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