Chestertons Chiswick reviews in Hounslow

★★★★★ 5/5

Trustpilot

Roof over your head

It's been 8 years now and have always been able to rent my property. Gem and Saskia are professional, helpful and friendly to deal with.Always on the phone to help with concerns and queries and smoothly make the transition to one tenant to another.I look forward to keeping my business with them for many years.

Mark · 21 June 2024

★★★★★ 5/5

Trustpilot

Top quality service

Aki and his team did an excellent job in renting out my apartment.Their advice was on point, they were helpful, kind and knowledgeable.The speed at which they answered my questions was great, highly professional.

Matteo · 23 May 2022

★★★★★ 5/5

Trustpilot

Thomas Newton with Chestertons…

Thomas Newton with Chestertons Knightsbridge was fantastic. Very responsive, got all questions answered promptly. Lead us through the tenancy process efficiently. A very upbeat and polite young man! Very happy we got to work with him.

Julie · 4 February 2022

★★★★★ 5/5

Trustpilot

Helpful and proactive

Suzan was a great help, organised and proactive. Definitely made the process easier than it often can be.

Helen · 30 October 2023

★★★★★ 5/5

Trustpilot

I met Carmen on the property website

I met Carmen on the property website. She replied my request very quickly and happy to explain everything about the property or any difficulties i had in the tenancy contract.Always reply fast, very friendly, and very professionalDont hesitate talk to Carmen as I believe she is always happy to help!

Tianrun · 10 September 2024

★★★★★ 5/5

Google

We sold our property through this estate agency and we were really impressed with the whole experience. We worked closely with Matthew, Charlotte and Charlie. They were all very friendly and professional, however we were highly impressed with the service we received from Charlie. Charlie made us feel that nothing was too much trouble and he was very informative throughout the selling process. He was always putting the effort to help us and we got responses to all of our question quickly. Charlie, thank you so much for all the effort you made on our behalf!

Lia · 25 January 2018

★★★★★ 5/5

Google

Very good experience - would recommend Chestertons. They listened to what we were after and didn't waste our time when we were searching for a property. We dealt with Josh - he was very proactive, he told us what we and what he needed with plenty of time to spare. Knew we'd struggle to take calls during the day with work - so he'd text us links and instructions. Made life so much easier than listening to voicemails every day. We have had a very smooth move. I'd recommend these guys to friends.

Luke · 25 January 2018

★★★★★ 1/5

Trustpilot

They totally had their eyes on the…

They totally had their eyes on the landlord's wallet and not us or our friends when it came to renewing. Why? Greed, plain and simple.Even though we said yes to their renewal offer twice, they still tossed the property onto the open market. They tried to blame the landlord, but we know that's just a classic Chestertons move.Honestly, the worst agency we've ever had to deal with.

Customer · 29 September 2023

★★★★★ 5/5

Trustpilot

Would highly recommend Chestertons…

Would highly recommend Chestertons Knightsbridge in particular Dawn extremely professional a joy to work with. A refreshing change from other high street agents. Would highly recommend if you would like a hassle free move.

BH · 23 April 2022

★★★★★ 5/5

Google

My partner and I dealt with Amy MacDougall at Chestertons the Chiswick Branch. Amy was very professional from our initial viewing up until the day we got the keys. She was very helpful, friendly and responsive to any queries we had.PositiveResponsiveness, Professionalism

Cailean · 24 October 2020

★★★★★ 5/5

Google

I have been a landlord in chiswick & Wimbledon village for over 26 years. In that time i have come across many, many estate agents . Through the years, reputation of the 'estate agent' has diminished ,to say the least. I could expand on that , describing my own many experiences with those little blighters , but what does that say about me! Anyhow, this is a positive note , & i digress . Along the way i came across an angel in a already tarnished profession . Obviously when you meet someone you trust & respect, you hang on to them. Now working for ,in my experience a very professional ,friendly meticulous company like Chestertons . I couldn't have a better agent looking out for me, thank you Leigh.

David · 25 October 2017

★★★★★ 5/5

Google

I had an urgent request to obtain a copy of my tenancy agreement. Josh Horrocks was a credit to your company and walked me through the procedure and ensured my needs were met. He dealt with my query in a swift manner and kept me in the loop throughout. Thanks to the support of your team I was able to complete my task quickly which elevated any pressure I faced. Once again many thanks to the team, credit is hardly given when it should be.

Bradley · 25 October 2017

★★★★★ 5/5

Trustpilot

Attention to detail

Attention to detail, timeliness of responses and good all around knowledge of tenant management has made the current dealings with Chestertons (Ann Dickson more precisely) a pleasure. In a sector that has been affected by high turnover, it is once again about good managers which are rare, should be supported and retained. Hope it continues.

ILIR · 7 June 2024

★★★★★ 5/5

Trustpilot

Brilliant

Brilliant! Best price achieved, always contactable, very knowledgeable, handled buyers with respect. Excellent communication throughout...and exceptionally quick from offer to completion. Best estate agent experience I've ever had. Thanks to Kevin and Scott.

Helen · 31 May 2022

★★★★★ 4/5

Trustpilot

Eliza at Chestertons in St Johns Wood…

Eliza at Chestertons in St Johns Wood is really GREAT at her job. She is super proactive, tenacious and really listened to what I was looking for. She isn't just a pushy estate agent (like some) - she realizes that she is trying to find home for people. Im sad I didn't rent through her - as I would have liked to given her the business - but maybe next time. Thanks Eliza !!!!!!!!!

Alexa · 4 October 2020

★★★★★ 1/5

Trustpilot

Beware their endless marketing spam

Asked for a valuation, estate agent turned up thoroughly unprepared. Undervalued the house and did not know anything about the area or recent sales of near identical houses at higher prices. I chose to use another estate agent. The problem is that they will not now leave me alone, this is a year later! Endless marketing calls and emails and my repeated attempts to ask them to stop have come to nothing. No other estate agent has done this. The latest muppet at the company tried to justify the lack of any option to remove my data from their lists in their email on the basis this was a business email rather than marketing. I look forward to seeing what the information commissioner has to say about this, as that seems the only option to stop the endless hassle from this company. Best advice, avoid them at all costs.

Darren · 12 July 2022

★★★★★ 5/5

Trustpilot

Thank you

It was my first time renting and I was very anxious but Arsida made me feel at ease and updated me throughout the process. Always available to answer my messages anytime of the day.

Naoemi · 8 April 2022

★★★★★ 5/5

Trustpilot

Efficient and helpful service

Chestertons’ agent facilitated a rapid and smooth process of assessing the property and then facilitating the conclusion of terms even though I was abroad the entire time. Sebastian was quick to respond and always helpful in his guidance.

Bryan · 19 August 2021

★★★★★ 5/5

Trustpilot

We had a great experience with John…

We had a great experience with John Lorms and the team at Chestertons. Prompt and helpful!S&Y - Pimlico

Steven · 11 October 2023

★★★★★ 4/5

Trustpilot

Mark Kardos has been extremely…

Mark Kardos has been extremely professional and helpful throughout our tenancy and in the most recent home visit.

Marina · 11 October 2023

★★★★★ 1/5

Trustpilot

Absolutely horrible

Absolutely horrible. If you are considering renting or buy, not this place. We rent a flat from them, they promised to do professional cleaning, and removal of the cigarettes smell when we viewed. When we move in, the house smell horribly with strong cigarettes smell, sink rusted, full of landlord stuff which we were not informed before moving in. We asked if they can do cleaning again and remove the smell, they said its up to their standard and we need to prove they havent done it. We are non smoker and we really hate the smell of it. They also said furniture couldnt be removed as it is not agreed on the agreement. We requested them to remove furnitures 2 months before moving in, and they kept saying they could not contact landlord. Also, there is a car parking with the flat, when we move in, they said the previous tenant broke the fob and so we do not have access to the parking space until we replace the fob. They would not talk to conierge or offer a temporary place for parking. Nothing was done, very disappointed. Complaint process is starting and I might have to seek legal advice on that.

Wang · 8 July 2022

★★★★★ 1/5

Trustpilot

Avoid this agency! Awful experience

Avoid this agency!They are absolutely terrible. Worst agency I've ever dealt with.They charge the tenants with very high fees at the end of the tenancy. Fees which should not be charged. What they do is when you move in they hire an external company (very shady) to do a check-in report in which they purposefully omit a lot of damages (scratch marks, missing screw caps and other strange things like that) that are already there and then at the end of tenancy they say that you have to pay for these even though these damages were already there when you moved in. Photos and videos you took when you moved in don't help because their employees just want to rob you and charge you for something you haven't done.Chestertons agency also keeps your deposit for a really long time (4+ weeks) and even if you clean the flat or hire a professional cleaning agency they still charge you for cleaning (or they ask you to hire their "friendly" cleaning company which will charge you a ridiculous £300+ fee).If you're a landlord - be prepared that they will also charge you enormous fees for their shady check-in and check-out report.If you try to talk to them politely about something on the phone they immediately get defensive and very rude.Please, to everyone who reads this - don't make the same mistake I did and do not trust this agency. Awful, awful experience.

Emkey · 8 July 2022

★★★★★ 1/5

Trustpilot

Scam artists - Took our holding deposit, ignored us, left us without a place to live, lied to us and didn’t refund deposit.

Chestertons told us the landlord had accepted our offer and that we should pay a holding deposit. Then ignored us for days, only to contact us to say that the landlord had decided to go with a lower and worse offer, because Chestertons hadn’t done their job. They then lied to us that they had contacted the landlord (Chestertons had initially said they couldn’t do their job properly because they couldn’t get hold of the landlord) and they didn’t want to negotiate, and decided to go with an offer lower than ours. No landlord on earth would ever accept worse terms and less money. Chesterton staff will take your money then lie to you, will waste your time and leave you at risk of becoming homeless. They clearly are of no benefit to landlords either if they don’t communicate properly or pass on money paid to them by tenants/prospective tenants. If this is how they do lettings, I can only imagine how they mess the lives and waste money of those buying property (where the stakes and values are much higher) with them. Avoid these scam artists.

Ana · 4 July 2022

★★★★★ 5/5

Trustpilot

Sharon has been really helpful guiding…

Sharon has been really helpful guiding me through a changing of tenant process, always being available to answer questions large or small throughout

Ash · 25 May 2023