Trusted Agent profile · Hounslow
★★★★★
2,455 reviews across 2 platforms
155 Chiswick High Road, Chiswick, London, W4 2DT, Hounslow, W4 2DT
Part of Chestertons, see every office.
Chestertons's office in Hounslow, at 155 Chiswick High Road, is rated 4.5 out of 5 across 2,455 reviews on two platforms, including 167 Google reviews rated 4.7.
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Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
TrustpilotTamara Price was very efficient
Tamara Price was very efficient and pleasant in my search. Knowledgeable of the area and made local cafe recommendations. Thank you!
Thank you for taking the time to leave a review Zuri. You can't beat a cafe recommendation, especially when there's so many great ones to choose from!
1/5
TrustpilotExtremely poor service
Extremely poor service. When questioned, they were poor to respond generally and when they did they were arrogant and dismissive. I engaged their services to manage my flat rental and they changed 5 agents who were supposed to be my point oif contact within the first 6 months. When I decided to change agents I asked for reassurance that they would facilitate a smooth transition. They flatly refused to do so instead stating that they would fulfil their contractual obligations. It has been the most frustrating experience that I have ever had as a Landlord. The whole idea of getting them to manage was to reduce my workload and stress yet they caused the exact opposite. If you are a small landlord, they are not interested as they are a big corporate, despite their empty reassurances otherwise. Avoid Chestertons at all costs for managing your property as it seems that ther is high staff turnover so continuity will be poor.
Hello, thanks so much for your feedback. We are very sorry to hear how dissatisfied you are and would like to investigate as quickly as possible. In order to do so, we just need some more details from you please respond tothe Information Request which will follow shortly. Rest assured, as soon as we have this information we’ll endeavour to find a solution.----Update:Hi GD, thanks again for leaving this review - we take client dissatisfaction very seriously and are keen to investigate. Since our previous correspondence, we still haven’t received the details we require in order to escalate your complaint. If you would still like us to look into this please respond to the Information Request we sent a week ago. Best wishes, Alf
1/5
TrustpilotTerrible experience with Chestertons Fulham…
Terrible experience with on-going property relationship with Chestertons Fulham, please avoid carrying business with this branch.Before signing a rental contract, the staff was always helpful, smiley and responsive. After signing the contract, I have been switched to a huge void, a non-responsive department that does not answer the phone (I tried calling 5 times and leaving my phone number), usually responds emails in 3 business days, and does not solve anything for tenants. In my first day of tenancy, there were 3 contractors renovating the fllor in the kitchen and I was not able to move in on my first day. It has been 4 weeks since I found out that the washing machine is completely out of service (they did not check that before securing the contract, of course), and basically there is no resolution so far. Again, please avoid this company/branch.
Hello, we are sorry to hear you are not happy with your experience. In order for us to investigate this internally please can you provide us with some additional information. You should receive an email shortly from Trustpilot requesting this. Thank you
5/5
TrustpilotMax West was extremely helpful
Max West was extremely helpful, friendly and efficient. Thank you
Hi Giuseppe,Thank you for writing a great review. Its great to hear how helpful and efficient Max was.We appreciate your support.Kind regardsChestertons
5/5
TrustpilotChestertons service
I’m letting my property through Chestertons. And Xiaoyi has been very helpful and responsive with helping managing my property.
It's an absolute pleasure managing your property, thank you for sharing your experience with Xiaoyi. Wishing you all the best!
5/5
TrustpilotTamara Price is amazing!
Tamara Price is amazing!!! She took the time to understand my needs and helped me find the perfect flat. 10/10. Would recommend!
Hi Piper, congratulations on your new home! We'll make sure to pass your compliments on to Tamara, she'll be delighted to hear it. Should you need any assistance in the future, please feel free to reach out to the team. Wishing you all the best!
5/5
GoogleI recently secured a new property with the help of Ottavia who was very friendly and helpful! I had a new place to rent in under 24 hours of walking into the branch for the first time. You really can’t ask for much more!
Hi Ross, thank you for taking the time to write a great review. We are thrilled to read how friendly and helpful Ottavia was. We appreciate the support and wish you all the best.
5/5
TrustpilotSarah was very friendly and professional
Thanks for the 5 stars!
5/5
TrustpilotPrompt tenany renewal
Tamara was very helpful and prompt in renewing a tenancy
Hi Martin, thank you for sharing your experience with Tamara and renewing your tenancy with us. If you need anything else, please let us know. Best wishes!
1/5
TrustpilotUnskilled staff, below poor service
I used Chestertons to help find and rent my current property and their service was below poor. They failed to prepare the property prior to our move in date, despite pushing the date back to ready the flat and when we arrived to a filthy flat they were completely offline and unresponsive. In addition they offered compensation that they were not entitled to offer then informed us we were wrong to be compensated. Horrific agents and I would never use them again nor recommend them to anyone else. If you are thinking of using Chestertons, please seriously reconsider.
We are sorry to hear of your experience, we've sent you an information request so that this can be investigated. If you could please complete that information. Thank you
1/5
TrustpilotDisgraceful!
It has been nine months since we moved into the flat, and we are still waiting for some maintenance, not to mention a refund for a storage that we had to pay back in September as the flat, precisely, wasn't ready. We have been through three different property managers, and still we are not getting the right service. Disgraceful!
Hi Monica, we're sorry to see you have left this review. In order for us to look into this further, you should receive an email from Trustpilot asking you to confirm some extra details. If you could please complete these at your earliest convenience, we can follow up on this internally as soon as possible.
5/5
TrustpilotFinding and securing a rented property
Trying to select and secure a rented property from an overseas location and without the ability to view, other than online, is fraught with difficulties and potential pitfalls. However, thanks to help from the team at Chestertons St Johns Wood at every step in the process, we managed to find a property that met all of our criteria and then went through the quite demanding process of identity and financial checks, eased by the help of Megan and Luana in particular. It was a friendly, efficient and first rate service from all at Chestertons.
What fantastic feedback for the Chestertons team in St Johns Wood - thank you so much. We hope you enjoy your new property!
5/5
TrustpilotThank you Ryan Oldham
Thank you Ryan Oldham! Your prompt service and knowledge of the rental market has been insightful and appreciated and I feel I am better informed to make a decision going forward. I will be in touch ! Best regards
Thank you for the glowing review of Ryan!
1/5
Googlewe tried to rent this lovely and popular place in chiswick. agents at the property looked friendly and professional. after submitting an offer, we were told by Jasmine that move in date will be different by a month, as "tenant has extended already given notice" we were asked to not to have break clause and offer better contract than 18 months, as they "had" other offers for 24months. we initially offered way above asking price and were told that we were beaten by £25 which no one informed us on about. This is extremely disappointing no one has called us back to match the price, but a day before, insisted to put our break clause off and increase contract's term to 36 months?? i felt like being lied and beaten around the bush by Jasmine all the time. I understand it is their job to sell as longer contract as possible but not in these manners you cant just demand 36months contract with no break clause, this is a bit ridiculous no transparency from this agency. do not recommend
1/5
TrustpilotI have to write a negative review for…
I have to write a negative review for Chestertons because their service is so poor, unprofessional and bad(I want to use other words and I think "unprofessional and bad" is probably an understatement. I have gone back and forth with Chesterton on this for so many times and yet they randomly added another fee of £180 and deducted that money from my rental income. This is like 3rd time. Previous two times I have spent months to get those money back and this time again. As expected, no response from Chestertons. God knows how long this will take to get my money back. In addition, Chestertons actually have no property manager, when I ask, everyone is saying someone else need to look into this matter for me.
Hello, we are sorry to see that you are unhappy. If you would like us to investigate this on your behalf, please do complete the information that Trustpilot will be asking for. Thank you
1/5
TrustpilotOutrageously bad
Do you think paying £300 plus to change a fire alarm is reasonable? Do you believe you should be paying for the cleaning of a flat you don't own? Is two weeks a reasonable response time to answer an email? If you've answered YES to any of those questions, then Chesterton's is for you! This agency is so useless, so incompetent, and rips you off SO shamelessly, I'm shocked they have such a good rating. We used them as managers of our flat for nearly a year and deeply, deeply regret our decision. AVOID these incompetents at all costs!
Hello, we have requested additional information on this and your previous review as we cannot find your details on the system to investigate. If you could please provide the additional information. Thank you
5/5
TrustpilotKatie is a very good agent
Katie is a very good agent. When we moved into our new flat she made it very comfortable for us and made sure we settled in fine. She is very polite and honest. I will give her a hundred stars.
Thank you for sharing!
1/5
TrustpilotSubpar property management service
We're currently renting a property which is managed by Chestertons. Unfortunately, we have had a terrible experience with them in regard to some issues that needed resolving in the bathroom.One contractor sent by Chestertons took five visits and approximately 16 hours to install a bath shower and redo some tiling in the bathroom, while another needed 8 visits to fix the toilet and redo some other tiling. These jobs are taking a suspiciously long time to resolve - to the point it feels like they are doing it on purpose so they can extract as much money out of the poor, unsuspecting landlords as possible, while at the same time causing massive inconvenience for tenants. It almost feels like Chestertons are willfully allowing this to happen. This is not an acceptable property management service I'm afraid. Chestertons haven't even bothered to come to our apartment to assess their work.All landlords beware.
Customer satisfaction is very important to us, and any negative reviews we want to immediately investigate. In order for us to do so can you please complete the "additional information" request that will have come from Trustpilot. Thank you
5/5
TrustpilotWe are immensely grateful to Kerl and…
We are immensely grateful to Kerl and Abby from Chesterton for their invaluable assistance in helping me and my flatmate find our dream home. We've now settled in and couldn't be happier with the location, interior design, and layout of the house. Their professionalism and dedication made the entire process a smooth and enjoyable experience. Thank you, Kerl & Abby, for making our home search a success!
Congratulations on your new home Skyler, sounds like a dream home! Should you look to move again in the future, please do reach out to the team again.
5/5
TrustpilotGreat Estate agent ,professional and helpful. Thanks Elina
Just want to say a big thank you to Miss Elina for helping us and Chesterton estate agents . Superb work and Elina was so helpful and understanding. Thank you very much keep up the good work!
Thank you for the wonderful review
5/5
TrustpilotFriendly staff
Everyone involved in the move was friendly and as helpful as can be. Charlie in SW Letting was particularly helpful and was always involved and checking in to make sure the transition was smooth and no problems along the way.
We are thankful for you taking the time to post a review. Your comments have been shared with Charlie and his team.
1/5
TrustpilotWorst experience in my life
Worst experience in my life. Unreliable and fraudulent. I took a short term let. After signing the contract and paying advance, they ask me for more money in addition, without a receipt. I send total payment in two payments because my bank did not allow me to make such a large transfer. I send both transfer copies in an official document with CRO. One payment arrives, the other one does not by the weekend. They do not give me the keys. My lawyer is getting me a full refund. Never go to scoundrels like them. Be careful.
Hello Marco, we’ve spoken with the short lets department and they’ve explained that the full rent needed to be paid in advance of you moving in, and this was explained to you before signing your contract. On the day of move in you hadn’t transferred half of the money you owed and as such the keys couldn’t be released to you. The money from your bank arrived today and you collected keys.
1/5
TrustpilotWORST RENTAL EXPERIENCE OF MY LIFE:
Dealing with Chestertons was the most frustrating and time-wasting thing I have ever been through. My flatmates and I put in an application for a property through Chestertons, this got all the way through to the point of receiving our Offer Letter. Then the day that I was expecting to receive an email with our Lease Agreement to sign, the Agent called me up to say the landlord sold the property. First of all, he lied to me and acted as if he had no idea the landlord was selling behind the scenes, a quick google search showed me that in fact it was up for sale on the Chestertons website. Secondly, the Agent knew that I had turned other properties for this one and should have been honest from the start about the intention to sell as now we have missed out on the other opportunities as the application process took two weeks. Thirdly, we had already paid our 50% deposit as well as reference fees which the Agent assured would be transferred back in full immediately. Upon following up (which I had to do multiple times because the Agent was simply unresponsive) I was told the transfer had been made but would take 3 days, UNREASONABLE as my transfer to them was able to go through on the same day. Then when I asked to see proof that the transfer was made, I was promised an email with that proof which should be an immediate email if the transfer was in fact already made, this was never sent to me. I am still in the process of finding out where our deposit is and when we will get it back. This is completely unprofessional on their part and they have made no attempt to appease me and my flatmates after lying to our faces, wasting two weeks of our time, taking our money and then making it difficult to get it back. I will NEVER deal with Chestertons again, nor would I EVER recommend them to anyone.
5/5
TrustpilotAssistance with new landlords certificate
Hanna Malanyuk was very helpful in providing me with the information required to complete the new landlords certificate form.
Thank you for the 5 star review
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