Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery impressed and would recommend
We have just sold our house with Chestertons and we were very impressed with them. Their communication was good throughout, they were reliable and very hard working, and especial thanks to Malachi Emojevbi who helped us through the process after accepting an offer. A great team and I would definitely recommend.
Jen · 27 March 2024
Agent replied · 22 October 2024
Hi Jen, thank you for leaving a review and congratulations on the sale of your property! We're delighted to have assisted throughout the process and will pass your compliments on to Malachi and the rest of the team. Wishing you all the best!
★★★★★ 5/5
TrustpilotNiema Latif is my letting agent
Niema Latif is my letting agent. I hadn't heard if my lease was being renewed as I wished. This morning I phoned her up and expressed my concern to her.She undertook to contact the landlord to ask him what his wishes were, and immediately got back to me with his proposal for a further one year lease.I gladly accepted and look forward to another happy year in my flat.
Monique · 29 November 2022
Agent replied · 22 October 2024
Thank you for your review Monique, we're delighted to hear Niema assisted you in the renewal of your lease. Wishing you the best in your home and for the new year!
★★★★★ 5/5
TrustpilotGreat service
I recently had the pleasure of working with Katherine Ma from Chestertons, and I can't recommend her highly enough. From the outset, Katherine was incredibly professional, knowledgeable, and responsive. She made the entire process of finding and securing a rental property seamless and stress-free.
Callum · 1 August 2024
Agent replied · 22 October 2024
Hi Callum, thank you for taking the time to write a great review and sharing your experience with Katherine M. We are so glad Katherine was professional, knowledgeable and responsive. Should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotI can highly recommend Chestertons
I can highly recommend Chestertons! I have worked with a few letting agencies but this experience really stood out. My agent, Jasmine Birungi went out of her way to answer all of my questions promptly, and supported me throughout the process with a smile. Chestertons operates a portal to upload and store documents, see where you are & what tasks you have, which makes it seamless. The move-in went similarly well, with ample communication on availabilities and all.
Adam · 9 September 2021
Agent replied · 22 October 2024
We thank you for taking the time to post a review. We have shared your feedback with Jasmine, who is so happy to have been able to help you - and sends her best wishes.
★★★★★ 5/5
TrustpilotTop-class service
Top-class service! We'd been going through the stress of looking for a flat for a while until we came across Chestertons. They helped us secure the perfect flat in the space of a day. Our agent Olivia was lovely and attentive. She was there to answer all of our questions (of which we had many as first-time renters) and supported us every step of the way. Writing this from our lovely new home - would definitely recommend!
Arina · 10 November 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review, wishing you all the best in your lovely new home!
★★★★★ 5/5
TrustpilotGreat Experience! Stav was so helpful!
We had a really good experience with Chestertons. Stav in particular was so helpful, calling regularly to check on our search for a rental place and read our minds as he knew our requirements had changed before we even had chance to tell him! Stav was very responsive when we were sorting our contract and answered any questions we had. We would definitely recommend him, and Chestertons, to anyone looking to rent in the area. Thanks Stav!
Becca · 10 November 2021
Agent replied · 22 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotAs a landlord
As a landlord, Chestertons was very efficient on both the tenant front as well as the paperwork needed for the tax side. Zosia Gray was my point of contact in Battersea/Clapham and she always responded expeditiously.
John · 2 December 2024
Agent replied · 27 December 2024
Hi John, thank you for the great review. Its great to read how efficient Zosia has been, she will be thrilled by the positive feedback. Best wishes.
★★★★★ 5/5
TrustpilotChestertons Global Approved Contractors
Working alongside Chestertons as one of their Approved Contractors is an absolute pleasure. We work with many Property Managers and Chestertons set the bar really high, their PM's are some of the most organised, fast acting, organised and professional in property management. If only all our business to business working relationships could be as good as this!
HomeCert · 30 October 2023
Agent replied · 22 October 2024
thank you very much it's a pleasure working with you
★★★★★ 5/5
TrustpilotGreat Experience
I had really pleasant experience working with chestertons to look for a flat for my family. A special thanks to Emily moffatt. She was very professional in managing the search, accommodating to our requests and search needs, which ended in finding our dream house during difficult period of the year. In less than a month, we moved in to our new flat.
Ahmed · 12 June 2023
Agent replied · 22 October 2024
Hi Ahmed,Thank you for taking the time to leave this lovely review. We're so pleased to hear how Emily was able to find the perfect flat for you and your family! We wish you all the best in your new home, and please don't hesitate to get in touch if you need any further support.
★★★★★ 5/5
TrustpilotStav in the Shad Thames branch is just…
Stav in the Shad Thames branch is just amazing.Each time when I have a corporate client searching for properties in his area, he is doing his best job even when I give him only a few minutes to arrange viewings. Doing deal with Stav is very easy and knowledge of the market is top. His professionalism makes me always call Stav first for property options, when I am planning a tour for a client.Katja Relocation Consultant
Katja · 11 November 2021
Agent replied · 22 October 2024
Thank you for your review Katja!
★★★★★ 5/5
TrustpilotChanging Letting Agencies to Chestertons was the Best Decision
I am a Sydney-based landlord who had used another local lettings agency for 16 years for ease but of late had felt underwhelmed by their recent efforts. A recommendation to speak to Simon Hastings-Jones at Chestertons led me to engage Chestertons Battersea & Clapham and I was beyond impressed with Gary Noone and the speed at which he and his team managed to find & secure tenants who were in my property within a week (no mean feat with a 2nd lockdown approaching). The professionalism and adherence to standards ensuring that I met all my obligations as a landlord and access to the Chestertons Portal storing all my documents & communications centrally made the process ridiculously easy from the other side of the world. THANK YOU Simon, Gary & the Chestertons Battersea & Clapham team.
Kay · 29 January 2021
Agent replied · 22 October 2024
Thank you so much for leaving us a 5 star review, Simon, Garry and the whole team in Battersea are very thankful and hope you are well!
★★★★★ 4/5
TrustpilotGood advice is golden !
Mart has been present since our first search on internet till the day we signed our rental place only 2 weeks apart and thankfully we followed his expert advice throughout the process . We really owe him one for having found the best view in town!
Helena · 6 June 2024
Agent replied · 22 October 2024
Hi Helena, congratulations on your new home! We're so happy to hear that Mart was on hand throughout the process and found you the perfect place with the best view. Wishing you all the best!
★★★★★ 5/5
TrustpilotGreat letting experience thanks to Juliette
Juliette was great in helping me find a property. She was very helpful and professional, she knew the market very well and was a huge benefit in this competitive market. Thank you once again, will definitely recommend you to my friends.
Ines · 29 August 2024
Agent replied · 22 October 2024
Hi Ines, thank you for taking the time to write a great review. We are so glad Juliette was helpful and professional. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotBrilliant experience
We had the most amazing two years at our flat and a large part of that was due to the amazing work of Christie. She was so responsive and kind in her emails and support and we cannot recommend her enough.
Victoria · 13 October 2026
★★★★★ 5/5
TrustpilotThank you Stav!
Stav is the most responsive and helpful agent we have ever had the chance to engage with. He saw us through all the ups, downs and doubts that are tied to finding and landing a flat in today’s ruthless, merciless and competitive market. From having lost to having won the same flat, we have come a long way and we are so grateful for having had Stav’s guidance every step of the way.
Nolwenn · 9 April 2022
Agent replied · 22 October 2024
Thanks for your review! We are pleased to hear of your experience with Chestertons.
★★★★★ 3/5
TrustpilotIoana Serban diligently followed up on…
Ioana Serban diligently followed up on an issue, although the reason her input was needed was prior engagement with other staff was mixed, hence 3 stars here.
Richard · 15 June 2026
Agent replied · 24 June 2026
Thank you for your feedback, Richard. We're glad to hear Ioana was diligent in following up. We appreciate your insights about communication and will work to improve our team coordination. Your experience is important to us as we strive for better service.
★★★★★ 5/5
TrustpilotGreat experience
Great experience! Lorna and Suzan were very helpful and efficient, made the move so much easier. Suzan was great at coordinating the new tenancy agreement and was very helpful with all the questions i had.Thank you both for making what is usual a painful experience very easy and quick!
Jessy · 4 April 2024
Agent replied · 7 February 2025
Dear Jessy,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Lorna & Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotQuick and hassle-free
Sharon Chattalis has been very attentive with my process of taking over a leaving tenant's contract. She is always quick to reply which is rarely seen with past agents I've dealt with. Sharon's has been super helpful and I'm grateful for how smooth everything went!
Kelly · 18 June 2024
Agent replied · 7 February 2025
Dear Sharon,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team, Sharon will be delighted with your feedback, as are we. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotChestertons Pimlico Top Agents
We recently sold our Apartment through Chestertons Pimlico, the Head of Sales Pavol is very professional and pleasant to deal with, my Sales agent was Jonathan Adams he was an absolute delight to deal with, he was extremely professional, informative and fully supportive through the Sales process, and his honesty and kind personality helped during stressful times. I would highly recommend Chestertons.
Kim · 25 May 2023
Agent replied · 22 October 2024
Hi Kim,It's fantastic to hear how our Pimilico team were able to provide such an outstanding service during the sale of your apartment! We wish you all the best, and please don't hesitate to reach out if you need any further assistance.
★★★★★ 5/5
TrustpilotI’ve worked with Conor a number of…
I’ve worked with Conor Bunn a number of times and his professionalism and pro activeness is second to none. His extensive knowledge of the property market has come in very useful at times and I would not hesitate to recommend him.
Oli · 22 August 2024
Agent replied · 22 October 2024
Hi Oli, we're really appreciate you taking the time to leave a review for Conor. It's great to hear that you've worked with him a number of times and found him to be professional and knowledgeable during your searches. Please do reach out again if you need anything.
★★★★★ 5/5
TrustpilotI found Juliette extremely helpful…
I found Juliette extremely helpful throughout the referencing her guidance was exceptional. She followed up on everything ensuring all that was submitted was accurate hence avoiding any delays. I would highly recommend Chesterton for lettings in the future due to Juliettes professionalism
Bedou · 5 August 2024
Agent replied · 22 October 2024
Thank you for the glowing review :)
★★★★★ 5/5
TrustpilotI am letting my property through…
I am letting my property through Chestertons and Daljinder Kaur is the Property Manager.She has been great, extremely efficient and very easy to communicate with, it has been a total pleasure dealing with Daljinder, who will be moving to Knightsbridge. I wish her every success and hope her replacement will be as good as she is.
Farid · 27 October 2023
Agent replied · 22 October 2024
Thank you for your feedback Farid, Daljinder will be delighted to see this and she's loved working alongside you. Please do let your new Property manager know if you need anything in the meantime.
★★★★★ 5/5
TrustpilotCatherine was our property manager for…
Catherine was our property manager for our duration as tenants with Chestertons. Always managed to get back to us and solve the concerns well. Great help in check-out and insuring full deposit was refunded without issues.
Mr · 7 November 2024
Agent replied · 27 December 2024
Hi Mr Hamza Ali, thank you for your review. We're happy to hear that everything went smoothly throughout your tenancy with us. We'll make sure to pass your compliments on to Catherine and the team. Best wishes!
★★★★★ 5/5
TrustpilotThe selling team is fab
The selling team is fab. Purchased a house recently and the process was straight forward. Thank you!
Jessica · 19 August 2026
Agent replied · 24 September 2026
We’re thrilled to hear you had a fantastic experience with our selling team, Jessica! Congratulations on your new home, and thank you for sharing your positive feedback. We’re always here to make the process as smooth as possible!
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