Chestertons Chiswick reviews in Hounslow

★★★★★ 5/5

Trustpilot

Thank you Kaicey Naish

Thank you Kaicey Naish for your ad hoc help and availability and patience. She provided background knowledge, and took time to walk an overseas landlord through necessary steps and provided comfort to cover all aspects of a multifaceted tenant change with great attention to detail.

Tanja · 16 August 2024

★★★★★ 5/5

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Renewals with Niema L.

When it came to renewals, Niema Latif is an absolute dream in real estate. She ticks all the boxes. She genuinely cares about your concerns and needs…and she did just that. She is top at what she does, and I’m talking from experience!

Ma · 17 September 2024

★★★★★ 5/5

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My family and I wanted to commend…

My family and I wanted to commend Isabella Thompson for providing and outstanding level of service in our recent search for a rental property in the Fulham area. She understood our requirements and preferences from the outset and organized several viewings that appealed to us...until the last one over a long day of viewings matched all our needs. Thank You Isabella!

Amjad · 20 September 2023

★★★★★ 5/5

Trustpilot

Thanks for Making my Experience a Positive one!

My experience with the Chiswick office/Chestertons South West Lettings has been very positive. As a new landlord, I was a bit overwhelmed by the number of administrative tasks involved. However, Chesterton's has been very supportive throughout the entire process, addressing immediately (and patiently) any questions or concerns I may have had. Chesterton's platform also helped to minimise the number of email exchanges and provided a one-stop shop where I could request, review and/or approve documents - very efficient. I would like to thank in particular Nikki, who is very professional in her approach, helpful and obviously very knowledgable about the lettings market in Chiswick. Cynthia helped to calm my nerves in the initial stages - she explained the process and reassured me that it will all run smoothly. Thanks to Melissa for finding tenants in such a short space of time. I highly recommend Chestertons South West Lettings.

Suzanne · 23 August 2021

★★★★★ 5/5

Trustpilot

I’ve had an amazing experience starting…

I’ve had an amazing experience starting my rental application with Chestertons. The communication has been outstanding, and I couldn’t have asked for a better agent than Dawn. She has been an absolute star, understanding, proactive, and truly brilliant at what she does. Renting can often be a stressful process, but Dawn has made everything feel effortless. Her professionalism and friendly approach have been so reassuring, and I’m really grateful for all her help. Highly recommend Chestertons, especially if you’re lucky enough to have Dawn guiding you through!

Amba · 20 February 2025

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings - Zoe

South West Lettings - ZoeZoe was excellent from start to finish with the completion of our letting. Very friendly, informative and welcoming. In addition Zoe went over and above her role as lettings agent beyond our move in date to assist with some day to day enquiries weeks after we had moved in. We never felt like Zoe was pushing us to make a move or in any way pressured in the transactions, just well informed and comfortable in the knowledge Chestertons and Zoe, had our best interests at heart.Thanks Zoe!

C.R · 19 August 2021

★★★★★ 5/5

Trustpilot

Chesterton SW Lettings, a job well executed

Chesterton SW Lettings team on Battersea Rise were excellent with the recent letting instruction for my two-bed flat in Clapham. Within a window of three days, the team found the right tenants who met the criteria that I had given. The whole team is an absolute pleasure to deal with, professional through and through. Lead by Gary Noone, an experienced and knowledgeable agent, who understands the market, appreciates the important issues for landlords and tenants, not shy in striking the right balance for both sides and, at the same time, willing to be commercial. Gary and his team were completely hand-on in guiding me through the steps in the process making it a much more seamless exercise than it would have been otherwise.Chesterton also handled another letting instruction for us in the South Bank SE1 recently. We found their processes and approach in general much more efficient than those by other agencies by a long distance. Happy to recommend Chesterton SW Lettings to others.

Bao · 19 August 2021

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings - Sebastian

From starting to find flat in and around the Barnes area, Chestersons and in particular Sebastian, was very accommodating, listened to our needs throughout and ended up showing us a lovely flat which we have been in for, for over 6 months now. The onboarding process was nice and simple through the Chesterson online portal and if we had any questions, Sebastian was quick to assist us. I would highly recommend using Chestersons and I can’t thank Sebastian enough for making, what was a bit of a daunting process so straightforward. Luke.

Luke · 17 August 2021

★★★★★ 5/5

Trustpilot

The Chestertons' team in Chiswick are exceptional

The Chestertons' team in Chiswick has looked after me and and my flat since 2013. Nikki and her team have been brilliant; the quality of service from them is exceptional and more than that, the team has always found me really good tenants. I have been constantly impressed and know that I can always call Nikki for advice, guidance and support whenever I need it. I couldn't ask for a better partner. I am very grateful for the service I get from Chestertons, so thank you.

Jo · 12 August 2021

★★★★★ 5/5

Trustpilot

When it came time to renew our flat…

When it came time to renew our flat rental Niema was just amazing. She liaised with our landlord got the contract prepared and we were signed and all agreed in no time at all. Chestertons is such a good trustworthy agency easy to deal with and honest.

Martin · 2 July 2024

★★★★★ 1/5

Trustpilot

DO NOT RENT/BUY PROPERTY WITH THEM!

Terrible. I cannot emphasise enough how dismissive Chesterston has been toward our moving process. They don't reply to our multiple emails and when they do, the answers are inconclusive and no actions are taken toward our requests. Although it says in our contract the deposit reimbursement would occur in 10 days after moving out, it has been four months without getting our money back. DO NOT RENT/BUY PROPERTY WITH THEM.

Maria · 6 December 2022

★★★★★ 5/5

Trustpilot

Had a really good experience

Had a really good experience thanks to a really great estate agents, my Matthew Gwyer. Other estate agents had made us feel like they weren't listening to what we were looking for and just trying to push us towards something that we didn't want but Matthew was the opposite.Also appreciated not having to go through the process of confirming with bank detail and then waiting for the landlord to "choose" who they wanted to go with. Feels like just another way to give all the power to the landlord and leave the renters out to dry. But Chestertons were the only estate agent we dealt with that didn't do this which made all the difference.

Cam · 30 July 2021

★★★★★ 5/5

Google

I have been a landlord for approximately 40 years, and very rarely have come across an agent as hard working and diligent as Samuel Wilkie. One outstanding think about his service is that he always answers his phone. Something which is very rare these days

Riki · 16 February 2026

★★★★★ 5/5

Trustpilot

I recently rented a property through…

I recently rented a property through Andrew Zohraphos. He was a pleasure to deal with and went the extra mile to ensure everything went smoothly. We were moving internationally and Andrew’s attention to detail and understanding of what was important and what we needed was exceptional. He kept us up to date through the whole process and made the transition very easily. I can’t recommend Andrew enough as his level of professionalism is hard to find

Ms · 19 March 2022

★★★★★ 4/5

Trustpilot

Friendly, helpful, patient team

The team at Chestertons, Pimlico, helped me to terminate a contract with a tenant, sort out the mess they'd left, and then find another tenant. Alina Alexa and James Hall were especially helpful; James addressed all my questions with patience and understanding and Alina helped me follow through some tricky negotiations. They remained positive and welcoming throughout the process.

Katie · 17 October 2023

★★★★★ 5/5

Trustpilot

Thank you Amanda for your excellent service and support!

I am pleased to give the highest rating to Amanda Goodman of Chestertons who managed my property for the past few years. She always responded quickly to both tenants and to myself, ensuring that work was carried out quickly and efficiently. Amanda was always even tempered even under stress and was highly professional throughout. She gave me peace of mind and is an asset to the company. She is without question the best of all the people I have been dealing with over the years.

Fiona · 27 June 2021

★★★★★ 4/5

Trustpilot

Chestertons has supported us in looking…

Chestertons has supported us in looking for a home to rent. Juliette has been particularly helpful, responsive and understanding of our specific needs, even going out of her way to link us up with her colleagues working in different zones of the city.

Massimo · 29 August 2024

★★★★★ 1/5

Trustpilot

Chestertons showed me a flat with toilet that doesn’t flush properly

Had a viewing on the Chiswick High Road yesterday just near Kew Bridge. The agent herself was very polite. My issue is with the actual property and the state of it during the viewing. For context, the monthly rent is £1375.The place was so dirty it was shocking. She said two boys lived there. The toilet was the biggest problem. When looking around the place we came to the toilet and the water was dark brown! I asked the agent if the flush worked. I tried it myself and the brown water didn’t go away and clearly the flush was lacking any power. It put me off dinner to be honest. How does this agency not make sure that basic things like toilets are working properly? Is that not a priority anymore? Whenever I’ve rented, there are always checks that take place from time to time. How is it even appropriate to show prospective tenants a place and say it’s available immediately but have a grimy toilet that doesn’t flush properly and still not fixed? I felt like my time was wasted.

Baba · 10 June 2021

★★★★★ 1/5

Trustpilot

Fool me once, shame on Chesterton

We used Chesterton Chiswick 2 years ago and that was a sour experience but we thought it's the staff who disappointed us, not Chesterton. January 2025 we let out flat thru Chesterton Fulham.. thinking, different branch, different team.. which was the biggest mistake we've ever done so far. but this time we thought that its our fault. Chesterton fooled us once and we said "shame on you Chesterton"This time, we made the mistake by using them again and bitten once more. This time shame on us.Company structured itself around screwing anyone on its path, tenant or landlord, doesn't matter. Well this is not an end.. we will take hem to Ombudsman first and then to court...

Kubilay · 6 February 2025

★★★★★ 5/5

Trustpilot

Our property manager Vanessa has been…

Our property manager Vanessa has been of great support during the recent two turbulent years with new tenants, break-in in the flat, several minor challenges with the tenants and now check-out and preparing for sale. We have experienced efficient, professional and friendly cooperation in all situations.

Sven · 6 July 2024

★★★★★ 5/5

Trustpilot

Outstanding property management

Xiaoyi is our property manager and she is an outstanding professional - she promptly replies to emails and resolves any issues that occur in the property. She is very calm, courteous and understanding and we are very thankful to have Xiaoyi as our property manager.

NB · 22 July 2024

★★★★★ 5/5

Trustpilot

Thanks to Stephanie Russo

I also would like to thank Stephanie Russo for the very good assistance in letting my flat. She explained everything and always answered my frequent questions. We were in constant contact and she was always very helpful and friendly. I highly recommend her services.

Alessandro · 6 August 2024

★★★★★ 5/5

Trustpilot

Tenancy termination/Property Care

I have dealt with Vanessa for several months now, and I have been very impressed with her ability to cope with all the problems I have thrown at her. She is very reliable, and I do not have to ask her twice about anything. Would definitely recommend

Yvonne · 14 June 2024

★★★★★ 5/5

Trustpilot

Exceptional Service

Hamlett and the Chestertons team led a seamless process to help me rent an apartment during difficult market conditions. Hamlett was exceptional in answering any of my queries both in terms of speed as well as quality of his answer. When there was any roadblock, he kept me informed about the situation and about how he was planning to solve it. Not one issue remained unresolved. I can only recommend working with him and Chestertons. Thank you!

Lisa · 28 November 2021