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Hegartys Estate Agents reviews

4.7

★★★★★ Excellent

232 reviews across 2 platforms

Wheeler House 2/3 Newbottle Street, Houghton Le Spring DH4 4AL

Hegartys Estate Agents's Houghton Le Spring office at Wheeler House 2/3 Newbottle Street is rated 4.7 out of 5 across 232 reviews on two platforms, including 223 Google reviews rated 4.7. Checked 9 October 2026.

Google logo

4.7 / 5

223

Reviews on Google

This office

Facebook logo

5.0 / 5

9

Reviews on Facebook

This office

Reviews may appear on more than one platform.

About Hegartys Estate Agents Houghton Le Spring

Selling your home with Hegartys means that you are part of our large network and our large pool of potential buyers. We are a growing 12-branch network with offices spread out over the North East and North Yorkshire. We sell more than 900 properties each year, manage more than 2000 and employ 55 members of staff. We’ve grown by acquiring agencies with great reputations and unrivalled local knowledge, which we then give ‘the Castledene treatment’ by training staff, the latest technology and investment.

Reviews

Every review we hold for the Houghton Le Spring office, from every platform, shown as written. First names only.

5/5

Google

had a fantastic experience working with Hegarty’s, specifically thanks to Molly Brunger & Vicki Allison. From start to finish they was helpful, professional and proactive. Both kept us informed throughout the entire process and made what can often be a stressful experience feel very smooth. We are very grateful for their assistance and wouldn't hesitate to recommend her and the team to anyone looking to rent out

A · 23 January 2026

Agent replied · 23 July 2026

Thank you for taking the time to leave a great review Timmy.

5/5

Google

Hola! As first-time buyers, the whole process of looking for a home can feel quite overwhelming, but our experience with Darren Beckett has been genuinely excellent so far. Darren personally has been a great sales estate agent, professional, approachable, and very easy to talk to. From the beginning, he made us feel comfortable and at ease, which really helped take the pressure off such an important step. What stood out the most was how quickly everything moved. Whenever we viewed a property and asked if there were any other similar homes available, Darren would often arrange another viewing within a day. That level of responsiveness made a huge difference for us and showed how committed he is to helping us find the right place. We also really appreciate the fact that they are a private, local estate agency. The service feels much more personal, and we never feel like just another number. The whole experience so far has been smooth, efficient, and very pleasant. We haven’t actually bought a house yet as we’ve only just started our search, but the experience so far has been very positive. We’re definitely looking forward to Darren showing us more properties in the coming weeks, and if the process continues like this, we wouldn’t hesitate to work with Darren Beckett again in the future or recommend them to others. Gracias Maria

Maria · 5 May 2026

5/5

Google

Prompt attention, regular updates and helpful advice. Property was viewed and marketed straightaway in a manner that attracted immediate attention from prospective buyers, with offers quickly made around the asking price. Good communication ensured that the best possible price was obtained for us.

HS124 · 20 May 2026

Agent replied · 20 August 2026

Thank you for your kind feedback. We’re really pleased we could generate strong interest so quickly and help secure the best outcome for you. Thanks for choosing us!

5/5

Google

I dealt with Carla from the beginning and she has been amazing and extremely helpful throughout. Pushing my purchase through in such a short space of time, I’m blown away by her professionalism throughout and would not hesitate to use Hegartys again in the future. Thank you so much for everything.

Lauren · 19 March 2026

Agent replied · 19 May 2026

Thank you Lauren. Carla is a superstar. :-)

1/5

Google

While Darren was very personable in person, he was rude in messages once an offer was made. I appreciate that my property offer was low and not accepted but the response felt very condescending and rude. As a young woman, I felt this was aimed more at my age and gender though of course with limited interaction, I cannot confirm this as fact. He didn't introduce himself at the viewing and appeared to dismiss me initially until it was made clear I was the buyer. As he owns his company, I was left with no resource to complain as to his behaviour except to leave a public review, which is not my preference but felt necessary. I would provide screenshots of the conversation except I do not wish to expose what could be sensitive price information of his previous sales. Frankly, the whole thing is just weird, confrontational, and uncomfortable. Edit: Just for clarification sake, Darren, the comparable houses we discussed were on the same street. The comparable you presented was a year and half old, while the ones I were discussing were from this year and were themselves larger properties and 20% less than the current asking price. I warned you we might be late by 5 minutes and we were in fact 5 minutes early. You also approached our vehicle while we were still in it without introducing yourself. Regardless, your tone was unprofessional and rude in messages, which is not disproved by your response. I am sorry we have had a poor experience with each other but I do wish you and your clients well going forward.

Bethany · 5 June 2025

Agent replied · 5 June 2026

Hi Bethany, thanks for your review. I prefer to stick with the facts and not make assumptions. Texting me to offer my client an extremely lowest offer which was just 68% of the asking price was both offensive and rude to my client. Their words not mine. Apologies if you didn’t think I introduced myself. You sent me a text to say that you would be late and I waited for you outside beside the large for sale sign with my face and name on it. You presented me with comparables for streets that have different pricing and I’m sorry if you felt I was being condescending by giving you direct comparables of homes we had actually sold in the same street. Perhaps not offending the sellers by making insulting offers may have led you to a different outcome. I gave you lots of time, advice and was polite (as always) at my viewings, with the owner being present and also being happy with our conduct. We wish you all the best with your property search. Darren

5/5

Google

Highly recommended...even though id been on the market with two estate agents previously I was not getting viewings. Steve came round and had an honest talk with me about what I wanted to achieve with my move. Yes I lowered my price but not by much. Weekly touch base calls and serious viewers only. Great communication throughout and a special mention of Emily who has been so supportive and worked so hard to get the deal over the line. Many thanks

Eleanor · 20 July 2026

Agent replied · 20 August 2026

Thank you for your fantastic feedback. We're delighted to hear that Steve provided honest advice and support throughout the process. We'll be sure to pass on your kind words to Emily, thank you again for choosing DB Roberts!

5/5

Google

Mr Ben Anderson was very kind and respectful. Helped me with all my needs. And very good at communicating on the phone. This young man is definitely the one you need to keep and for him to keep doing the job he is doing . Thanks

Peter · 25 February 2026

Agent replied · 19 May 2026

Thank you Peter. Ben is thrilled with your review.

5/5

Google

Emily was very helpful, professional, and supportive throughout. She communicated clearly, responded promptly, and made the whole process smooth and stress-free. I really appreciated her guidance and would highly recommend her services. ⭐️:

Ameer · 20 April 2026

Agent replied · 20 August 2026

Thank you for the recommendation, Ameer! It’s great to hear Emily provided the clear communication and support we aim for. We’ll pass your thanks on to her and the rest of the Shrewsbury team.

5/5

Google

Thank you Emily @DBRoberts, for friendly, helpful advice and the prompt updates on my house sale. Very satisfied with the whole process. Jean D

Jean · 20 June 2026

Agent replied · 20 August 2026

Thank you Jean for your kind review. We are glad Emily was helpful and you were satisfied with our service!

5/5

Google

Friendly and efficient staff. Emily was amazing when dealing with our many questions when looking to buy a house, keeping us well informed all the way through! Couldn’t be happier!

Edward · 20 April 2026

Agent replied · 20 August 2026

Thank you for your lovely review. We’re pleased to hear you had such a positive experience with Emily and the team. We wish you all the best in your new home!

5/5

Google

Darren has been out to our property to give advice which has been valuable to us as a family as we know what we are aiming for going forward. Always found Darren respectable and polite, Thankyou for working so hard in your business which you are clearly very passionate about. We will be in touch when we are ready to put FOR SALE up.

Becky · 5 June 2025

Agent replied · 5 June 2026

Thanks Becky, great to hear from you. Always happy to help and advise whenever you both need me. Have a great Christmas (too early?)

5/5

Google

had a fantastic experience working with Hegarty’s, specifically thanks to Molly Brunger & Vicki Allison. From start to finish they was helpful, professional and proactive. Both kept us informed throughout the entire process and made what …

Timmy · 22 January 2026

Agent replied · 23 January 2026

Thank you for taking the time to leave a great review Timmy.

1/5

Google

AVOID AVOID AVOID ⛔️ Estate agent Vikki Allison very unprofessional, terrible service n simply does not care to sell your property. Not informed of potential buyers whom a couple having to contact me directly making me aware of their lack of help. Not even informed prior to viewings, sent reminder only night before. Board still left broken outside for weeks now when told fixed in 2 days. Advert incorrect stating '1 bathroom' when there are 2 bathrooms in fact . 3 toilets in total with 4 bedrooms. Left unchanged for a month after notifying them. Was told initially by Vikki I would be looked after as having mental health concerns but this woman, it would seem, deliberately sabotages any success. I have read all of these reviews n I am far from the first to receive a disgraceful experience.

Gillian · 9 January 2026

Agent replied · 23 January 2026

We take all feedback seriously. There are several inaccurate statements in your review and we will reach out to you directly to discuss. We are particularly concerned by the personal allegations made about the named member of staff, this staff member has consistently advocated strongly on your behalf in working to secure a sale, proactively engaging with buyers and supporting the sale. In addition, she has acted with professionalism and compassion, offering support on personal matters. To suggest that she deliberately acted against your interests or sought to undermine a potential sale is entirely untrue, and we feel such claims are unfair. Our team is trained to act with integrity, empathy, and transparency at all times. We are incredibly proud of the fantastic reviews and feedback we receive. While we appreciate that selling a property can be a stressful experience, we do not believe this review fairly reflects the level of service or care provided. We remain open to constructive dialogue and would encourage you to contact the office directly if you wish to discuss any specific concerns, rather than making unfounded public accusations.

5/5

Google

Emily and team have been a pleasure to work with. Super flexible on viewings, really friendly and speedy with communication! …

Alicia · 20 March 2026

Agent replied · 20 August 2026

We love hearing this, Alicia! Thanks for highlighting our flexibility and speed. We will be sure to share your kind words with Emily and the rest of our Shrewsbury team!

5/5

Google

End-to-end service and support received from all members of the Hegartys team was excellent. Vikki went above and beyond and was always there to guide and advise.

John · 25 August 2026

5/5

Google

I had the opportunity to deal with Carla and the team were absolutely amazing, helpful and friendly and on the top of that they are so patient. I was looking for ideal house to rent and they got me excatly what im looking for. Hegarty’s is the best, offers very quickly service! Super helpful throughout the entire process. Thank you so much team

Alnazer · 9 September 2025

5/5

Google

Working with Thomas and Andrea they sold our house in 3 days then helped us secure our new home the same day! Thrilled doesn't even cover it. The whole team were professional throughout and a calming force through a stressful time! Thank you all!

Emma · 20 May 2026

Agent replied · 20 August 2026

Thank you for your amazing review. We’re so pleased Thomas and Andrea could help make the process smooth for you. We really appreciate your kind words about the team!

5/5

Google

Darren was fantastic in helping us find our new home. His videos are brilliant. He is so enthusiastic about his properties. He is genuine, honest and very professional. Nothing was too much trouble. It doesn’t end with the sale of the property, he reassures you that even after you’ve purchased the property, he will still be there if you need anything. It’s like, not only have you found a house, but a friend too. :-)

Lisa · 5 June 2023

Agent replied · 5 June 2026

Thanks so much Lisa, what a lovely review to wake up to. It has been an absolute pleasure to help you find your perfect place. Hope you make great memories there. Darren :)

5/5

Google

Highly Recommended!!! Great positive experience dealing with Molly, always happy to assist with issues and requests that may arise, extremely professional and honest which is key to the success of any business. Looking forward to growing our relationship with Molly and the team and hopefully purchase more properties in the near future. Thanks again Molly

Dave · 9 September 2025

5/5

Google

From the very start, Darren was super responsive. We sold our house with Darren the very day it went on the market due to his diligence and superb marketing. Nothing was ever too much. All this was conducted from the overseas with a large time difference. Darren would respond promptly at awkward times of the day and night to accommodate us. His after sales progression team were similarly brilliant. Truly above and beyond and we will be using his services again with certainty.

Ben · 5 June 2022

Agent replied · 5 June 2026

Thanks Ben. Really lovely comments from a great client 😊🏡🙏🏻 …

5/5

Google

Darren and his team were brilliant when selling our late father’s house . From the first meeting to completion Darren was thoroughly professional and understanding. Always available for advice and any help we required. It might be a small company but the service is top quality and very personal . Thankyou Darren!

Walter · 5 June 2024

Agent replied · 5 June 2026

Good afternoon Walter. We have loved acting for you, and we appreciate the trust and faith you put into us at this difficult time. We also wanted to do the best we could in respect to your late father and are so glad you are happy. Thanks again for choosing us as your agent. Darren & the team.

5/5

Google

Whenever we have a property need we have gone to Darren, wherever he has been based and always been happy with the friendly and professional advice and service we have received. Darren really is an expert in the Lincoln property market and I have really benefitted from his knowledge and expertise. He is so committed to getting the right result for each individual client and always goes the extra mile. I would highly recommend Darren to anyone.

Rebecca · 5 June 2022

Agent replied · 5 June 2026

Thank you so much Rebecca. I’ve loved acting for you and your family and being able to give you advice 💙🏡 …

5/5

Google

Thank you to Darren & stacey for a swift and smooth sale. Signed sealed and sold, thank you.

Richard · 15 May 2026

5/5

Google

They have been very helpful for our house selling journey. They contacted us regularly to inform us of any progress or just check in. They arranged a number of serious viewers who didn’t feel like they were sent to have a look just for viewing numbers. All the agents involved have been very approachable, knowledgeable and available when needed. I would recommend this estate agent to friends and family.

Frankie · 20 March 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Hegartys Estate Agents's Google reviewsLeave Hegartys Estate Agents a review

Questions about Hegartys Estate Agents

How many reviews does Hegartys Estate Agents have?

Hegartys Estate Agents's Houghton Le Spring office has 232 reviews across two platforms: 223 on Google, 9 on Facebook. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Hegartys Estate Agents's rating?

Hegartys Estate Agents is rated 4.7 out of 5 across all 232 reviews, and 4.7 out of 5 on Google from 223 reviews, checked 9 October 2026.

Where is Hegartys Estate Agents's Houghton Le Spring office?

Hegartys Estate Agents, Wheeler House 2/3 Newbottle Street, Houghton Le Spring DH4 4AL.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.